Camberley Woods Care Home - Avery Collection

Fernhill Road, Blackwater, Camberley GU17 9HS
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9.5 92 Reviews
  • Camberley Woods Care Home - Avery Collection, Camberley
Camberley Woods Care Home stands out in Surrey with its high-quality furnishings indoors and serene gardens outdoors. Renowned for its top-notch nursing care, the home also offers residential care, dementia care and sought-after short-term respite care breaks.

Choose from various beautifully decorated rooms, including studio, one-bed, and two-bed suites, all equipped with ensuite facilities and ample space for personalisation.

Camberley Woods Care Home is characterised by its bright and spacious rooms, especially the communal lounge and dining areas where residents spend much of their time. The expansive windows bring in natural light, enhancing the atmosphere regardless of the weather. The home provides a range of entertainment options throughout the day, from enjoying a game of pool in the bar to gardening on the grounds or watching a favourite film in the cinema.

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Care Provided by Camberley Woods Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Noelia Fernandes (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 4

Funding & Fees Guide for Camberley Woods Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Funded Nursing Care will be applied for if nursing is required.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Camberley Woods Care Home - Avery Collection Reviews (92)

Total of 92, showing 81-92
9.5

Camberley Woods Care Home - Avery Collection has a Review Score of 9.5 (9.516) out of 10, based on 14 reviews in the last 2 years. Over all time Camberley Woods Care Home - Avery Collection has 92 reviews.

Overall Experience

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  • 10
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Date Published

92
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Review from Jane P (Daughter of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to the home following a diagnosis of a terminal illness. During the time he was in the home he received excellent care and support and was treated with great dignity and kindness.
My sisters and I were also very well cared for and supported when we visited him. He was
only there for 3 months but was well cared for during that time and his death was made as comfortable and pain free as was possible.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Camberley – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Valerie R (Wife of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the home is stunning. Appreciated probably more by visitors families than residents. Sometimes it appears there are too few staff. Also, requests for things don't get done when requested i.e. Fingernails need cutting, not done had to remind. Also, rooms not left tidy, on occasions stains on
carpets already not removed. Tray table often sticky. Drinks not replenished often enough. Most of the staff are delightful and very willing and friendly.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Camberley Team


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Review from Kim C (Niece of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care, amazing, friendly staff from domestic workers through to managers.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Tim C (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Cannot be faulted great staff both nursing, caring and management. All the facilities spotless and brand new.
Food excellent. All relatives and guests welcomed at all times. Excellent communication between staff and residents/relatives.
Incredibly varied list of available activities.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from G T (Son-in-law of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since March 2015. Before she became a resident we had viewed other homes in the area. They did not have the facilities for care and the stimulation that was provided at Gracewell of Camberley. My wife and I were so impressed with the home that we have told the family
that if we have to go into a home to make sure we go to Gracewell of Camberley.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from P M (Son of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent,caring and professional care. Very kind.
Sometimes the buzzer from a room calling reception desk can be disconcerting as they go on too long.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Catherine C (Regular Volunteer) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly home with lovely staff.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Pauline C (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for just over 2 years now. The staff remain, as always, very kind and caring. Everybody has bigger, better bedrooms with ensuite now and the wider corridors are a big help but the old building has some advantages over the new one.
If a resident was going out by car or ambulance,
they had no chance to get cold or wet, straight out the door under the cover of the porch and into the transport. Now they have a few yards to go in the open.
The cinema is the largest entertainment area, it's shape and furniture is not as practical as the old building, impossible to cater for the big events they used to have. I am at the home 4 to 5 times a week.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team


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Review from Gloria A (Sister of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and facilities superb. Staff very sympathetic to patient's needs. We were very happy with what we saw at this new care home.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to share your experience of Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Camberley Team.


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Review from Doreen F (Resident) assisted by family/friend published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Noise of call buzzers is too long and too loud.
No diabetic food/pudding options
Dining area - placement of pull cords not suitable for wheelchair users.
I feel all the hard working staff are overworked and what is expected of them is far too much. They work long hours. I think they are all lovely
people and I thank all of them.

Reply from UK Marketing, Marketing Assistant at Camberley Woods Care Home - Avery Collection

Thank you for taking the time to review Gracewell of Camberley.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, we would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Home Manager so that we can explore your concerns fully.
We do offer specialist meals for residents with specialist dietary requirements so I'll pass your diabetic request on to the team so this can be addressed.
The Gracewell of Camberley Team.


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Review from Stephanie S (Power of Attorney of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home felt spacious and had a sense of stillness on entering. Rooms were reasonable size. ALL staff were communicative and gentle with the patients.

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Review from A H (Father of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are a credit to your organisation. They go that extra mile to care for their patients, and we are happy in the knowledge that my son is receiving the best possible care.

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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Camberley Woods Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Camberley Woods Care Home - Avery Collection is calculated as follows: ( (144 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 167 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.714 Points relating to the number of positive Reviews for Camberley Woods Care Home - Avery Collection is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2. 13 Positive Reviews ÷ 18.2 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

Noelia

Noelia Fernandes

Job Title: General Manager

Joined: 2024

I earned my Nursing degree in Portugal in 2000 and gained extensive experience working as a staff nurse in both NHS and private hospitals, followed by care homes. After moving to England in 2013, I continued as a Staff Nurse in a care home and transitioned to management in 2014 as a Deputy Manager.


I am passionate about making a positive impact on people’s lives and passing that passion to my residents, their families, and my team at Camberley Woods Care Home. Our home combines exceptional care, wonderful residents, and a welcoming environment, and I take great pride in the work my team and I do to improve the quality of life for our residents.


David

David Windeatt

Job Title: Client Liaison Manager

I am delighted to have joined Signature Care Homes in my role as a Customer Liaison Manager at Signature at Camberley. I have come from a background of customer service, and very much look forward to utilising these skills in a care home environment, offering support to prospective new residents and their families, as they search for a new lifestyle and peace of mind in their surroundings, supported by the best team of caring and dedicated staff.


Lia

Lia Thompson

Job Title: Acitivities Coordinator

I joined in 2018 as an activities assistant, I quickly came to love being able to brighten peoples day through finding and providing meaningful activities. I have since started my new role as the Activities Coordinator where I now organise and manage all the weekly and special monthly events for our residents and truly enjoy my job here. Our home looks after over 80 residents, all of whom are special and enjoy a wide range of interests and activities.


Angela

Angela Biggs

Job Title: Head Housekeeper

I have been working here for over 16 years. Our residents are one of a kind and I take great pride in ensuring everyone is in a clean, safe and happy environment. Myself and my team enjoy being with the residents every day, getting to know everyone individually to ensure we can deliver a truly personalised experience.


Julie

Julie Spalding

Job Title: Home Administrator

Having joined the team in 2018 as home administrator I am responsible for the administrative and financial duties for the home. I ensure that you are greeted with a smile and looked after from the reception team. I love the interaction with the residents and helping the team make this a happy home.