Acacia House Nursing Home

33 Portsmouth Road, Horndean, Waterlooville PO8 9LN
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9.4 15 Reviews
  • Acacia House Nursing Home, Waterlooville
Acacia House is an established nursing home with a long and well-earned reputation for providing excellent care in homely and comfortable surroundings.

Set slightly back off the Portsmouth Road opposite Merchistoun Hall, Acacia House is newly renovated and has 24 single bedrooms. Half of the rooms have en-suite facilities including some with wet rooms/showers.

The lounge and separate dining area both lead into the conservatory which looks out over the large rear garden. The garden is used as often as weather permits for games and activities. They often take morning coffee or afternoon tea on the patio or under the shade of the large trees.

Car parking is at the front of the property, at the end of the long driveway.

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Care Provided by Acacia House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Harding (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Acacia House Nursing Home Reviews (15)

9.4

Acacia House Nursing Home has a Review Score of 9.4 (9.383) out of 10, based on 7 reviews in the last 2 years. Over all time Acacia House Nursing Home has 15 reviews.

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  • 11
  • 4
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Date Published

15
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8

Review from Christine D (Wife of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Acacia House Nursing Home on the 17th of January. He was very poorly.
I cannot speak highly enough of the excellent care he is receiving. He has settled so well.
The kind and caring staff keep us fully informed of all that is happening.
It is a relaxing pleasure to visit.

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Review from Mark C (Son of Resident) published on 18 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that looked after my mother treated her with respect and were always very friendly when we visited. We were always welcomed and there was always someone there to ask if we had any questions.

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Review from Diane P (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled into Acacia House really well. The staff are kind, caring and attentive, they spend time with Mum chatting, painting her nails and making her feel special. I am reassured that Mum is in very good hands and is receiving high-quality care. The home itself is welcoming, clean and bright
with a homely atmosphere.

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Review from Steve C (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had two stays here with several weeks spent in local hospital following a fall.
The care at Acacia is wonderful. Everyone of the staff is always smiling in what at times is a challenging role. They show the utmost compassion for everyone and always made us welcome whenever we visited which was
often.
Kept us updated at all times and when sadly Mum passed away you could see from the staff expressions that her passing affected them all deeply.
Thank you to everyone involved.

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Review from C B (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy that Mum is being well cared for here. The carers all know her well and she is trusted with dignity.

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Review from E W (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home. I felt my lovely mum was well looked after. Super staff and well connected to the family. Really good communication and super efficient.

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Review from L R (Wife of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely satisfied with all aspects of my husband's care. I'm kept well informed of any issues that arise in his care. Everyone I have met in Acacia House has a welcoming, cheery personality. I can't fault the cleanliness of the home in any way either. All in all a lovely place to be for care in later
life. Thanks to you all.

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Review from W R (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always generally pleasant and very helpful. Our mother is treated with respect and dignity. Acacia has a warm, friendly atmosphere. Staff at Acacia have been extremely accommodating in the difficult times during Covid.

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Review from Larraine R (Wife of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care since entering Acacia House, which I cannot fault. I have also been treated with friendliness and understanding for which I have been most grateful. He hasn't been there very long yet (just a couple of months) so I haven't met all of the staff yet, but the few
I have met have all been welcoming and anyone who has phoned me is very courteous and understanding.

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Review from Allison (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our loved one has been staying at Acacia House Nursing Home for over a year now.
They have received a very good standard of care, with our initial concerns listened too and acted upon.
We cannot praise all the staff enough for their hard work, care and support, particularly during the COVID-19 pandemic.
The activities ladies have been so helpful, enabling our loved one to use video calling to chat face to face.
We are happy to recommend Acacia Nursing Home to all those seeking excellent care for their loved one.

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Review from Valerie W (Daughter-in-law of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mother in Law initially went to Acacia, she was adamant she was not staying. After three weeks of excellent care and being looked after so well she realised that she couldn't manage at home on her own. We have not looked back and can't thank the home enough for their care and dedication.

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Review from Davina L (Power of Attorney of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely friendly care home, our relative was so well looked after there, he was only there for a month awaiting a veteran care home as he is only 61. But he had a lovely room and was well cared for, I would be so happy to send an elderly relative to live there.

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Review from Anthony S (Husband of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my wife moved into Acacia House, I knew that she was in a good home with care that I could not hope to match. There is a constant aura of love, care and humour with genuine concern for the residents, which shows on the faces of both parties. I visit each day for as long as possible and
feel totally at home because I am always greeted with warmth and humour with a brief report of my wife's condition. My reason for distinguishing between people and material things in my assessment is because I believe that personal relationships are the most important factor in our lives and that's abundantly clear in Acacia House. I am truly grateful for the nursing and care given to my wife here in Acacia House. She loves you all. Thank you.

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Review from Bryan T (Partner of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner of 40 years has been comfortable and happy at Acacia House. We have found the permanent staff polite, kind and a joy to work with. The attention to detail is much appreciated bearing in mind my partner's disability.
One of the minor hiccups has been experienced but peaks and troughs in
the workload of this type of establishment must be expected.

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Review from J B (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind on the whole, and helpful and friendly, also usually cheerful.

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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Acacia House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Acacia House Nursing Home is calculated as follows: ( (57 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Acacia House Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Acacia House Nursing Home

What types of Care is Acacia House Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acacia House Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Acacia House Nursing Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Acacia House Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia House Nursing Home to the centre of Waterlooville?

2.4 mile(s) as the crow flies, distance by road may be significantly further.