Alverstoke House

20 Somervell Close, Alverstoke, Gosport PO12 2BX
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9.6 27 Reviews
  • Alverstoke House, Gosport
Alverstoke House is a purpose built, family run nursing home specialising in Caring for the Elderly who have complex nursing care needs. They also specialise in terminal care and provide care for those needing nursing after leaving hospital before returning home.

Situated in Alverstoke Village and adjacent to Stokes Bay, Alverstoke House offers the most modern Fire Protection and Nurse Call Sytems, together with passenger lifts with wheelchair facility. They have built up an excellent reputation in the Alverstoke Area, working closely with the hospitals, GP's surgerys and other health professionals.

Thirty beds which are mostly en-suite, two sitting rooms, a dining room and two conservatories. The gardens overlook a Koi Carp Pond and have a landscaped area to the rear where residents and their visitors often have tea. Meals are home cooked using fresh produce to provide a nutritious and balanced menu. Individual requirements and special diets are catered for.

They operate an open door policy for visits of family and friends and welcome visits from any clients or their family who are thinking of coming to Alverstoke House. They welcome clients for a trial period and have a non smoking policy within the home, though do not accommodate pets.

Members of the Registered Nursing Home Association and use the Blue Cross Mark of Excellence Quality Assurance System.

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Care Provided by Alverstoke House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Andrew Hudson
  • Person in charge
  • Heidi Collins (Registered Manager)
  • Admission Criteria
    • Anyone we assess as requiring nursing care/no dementia
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1980
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Alverstoke House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,300 – £1,879
    • RESPITE Self-Funded Nursing Care £1,500 – £1,856

  • Fees are based on room size and nurse assessment of cost of care.
  • (these prices are only a guideline, please contact Alverstoke House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times. Visit rules may change due to covid so please call the home in advance.


  • Parking

  • Plenty of parking is available at the front entrance, 20 Somervell Close


Alverstoke House Reviews (27)

Total of 27, showing 1-20
9.6

Alverstoke House has a Review Score of 9.6 (9.647) out of 10, based on 13 reviews in the last 2 years. Over all time Alverstoke House has 27 reviews.

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Review from Helen H (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my sister and I have used Alverstoke House for respite care for our elderly mother. Everyone was very friendly and welcoming, and the managers in particular were extremely helpful on both occasions in arranging this at short notice for us. The staff were kind and caring, and
we were very happy that she was being safely looked after. Mum settled in quite quickly: she enjoyed the food and liked to sit in the conservatory watching the birds and passersby. We would certainly use the Home again and would be happy to recommend it.

Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you for your kind review. Our hardworking team strive to ensure our residents the best care. We look forward to welcoming your sister again if the need arises. Many thanks


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Review from Julie T (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home. Lovely friendly atmosphere. Staff were very caring and nothing was too much trouble for them. Highly recommend. Thank you for treating dad with love, kindness and compassion.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you for a lovely review which is gratefully received by our hard working team who strive together to ensure residents are cared for with dignity and compassion.


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Review from C C (Wife of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband received care following a stroke. The staff were friendly and kind towards us all.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you for your review, it is greatly appreciated by our staff team for whom treating all residents with dignity is the highest regard.


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Review from John O (Husband of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When approached, Alverstoke House management was immediately interested in and working to accommodate my wife's needs. With a minimum of involvement on my part, she was transferred from the hospital to the home just before Christmas. Her dementia was increasingly active. Her refusal to eat was recognised
and sensitively responded to by the care staff.
Subsequently, her situation became increasingly restricted. Her ability to move was limited and mentally she was increasingly lacking. It was recognised that she was at 'end of life'. Nevertheless, her daily routine of clothes changes and personal hygiene were maintained to a high standard.
My son and I were encouraged to be with her whenever we wished and were able to visit her throughout her time at the home. The nursing staff were very approachable and supported us during a difficult time.
My thanks to them all.

Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you for your kind review, our hard-working team appreciate this feedback greatly.


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Review from Leslie F (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough good things about Alverstoke House Nursing Home and the incredible team there.
From the moment my father was admitted he was greeted with warmth and given the best care.
The quality of the care given to my father up to the day he died was truly outstanding.

Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you for this great review. Our team works very hard to provide the best care possible and your kind review is greatly appreciated by all. We all miss your father very much and send you and your family our heartfelt condolences.


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Review from S T (Relative of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have written this review on behalf of my partner and myself. We both were extremely impressed by the overall care of all the staff. We came into contact with. They were kind, friendly and helpful and worth their weight in gold. Nothing was too much trouble.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you so much for this lovely review. Our staff team work extremely hard to look after all our cherished residents and this recognition is greatly appreciated by all at Alverstoke House.


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Review from Jennifer Y (Wife of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming atmosphere coupled with a professional approach from staff. Food was very good, flexible choices and presented well. Residents' clothing was washed and ironed and returned in an excellent manner.
As a relative I was always made welcome, particularly by the main staff group, although
sometimes it was difficult to obtain information from senior staff, as they were very office-bound. I did feel that agency staff particularly at weekends were largely left unsupervised.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you for your review, the team work very hard to ensure the happiness of our residents and we will pass on your comments. We have ensured we have Care Team Leaders on shift during the weekends to ensure agency staff have full support.


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Review from E T (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather came to Alverstoke House with a myriad of issues. Alverstoke House went over and above to deal with him, all the while treating him with compassion and care, despite my stepfather not always being the easiest to care for. Thank you to everyone at Alverstoke House and for making his time
at Alverstoke House as comfortable as possible.

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Review from A A (Son of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into the Alverstoke House Nursing Home in January 2023 until she passed away on 5 June 2024. The care she had was of a very high quality. All her needs were met, and she was treated with respect and dignity at all times. All of the staff were very kind and caring, this extended
to myself and brother. I would recommend this nursing home to anyone needing care, they were excellent.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you so much for your review, it means so much to our committed team who strive to provide the best person-centred care they can to all our residents. We are all missing your mother-in-law greatly as she was such a lovely lady.


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Review from J R (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alverstoke House staff became like Mum's extra family for the 3 1/2 years she was there.
She loved it there and was really well cared for.

Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you for your kind review, the team work extremely hard to look after all our residents and appreciate this review greatly. We all miss your mum very much.


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Review from L F (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a warm and welcoming new home when moving into Alverstoke House Nursing Home in March 2022. For your parent with dementia to go into a nursing home is not an easy time. The staff were supportive of not only settling my mum with the fantastic activities programme but to involving the family
in supporting us throughout the two years. The most wonderful kindness and care from all the staff when the time was upon us for palliative care; we are very grateful to all the staff where my mum had quality of life and loved socialising with residents and staff making new and loving memories, always putting my mum first.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you for your lovely review, we will pass on your kind words to our team who all strive with residents to provide excellent person-centred care.


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Review from M C (Sister of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers in the home are very welcoming and always have time to answer any problems or concerns I have regarding my sister, it is like a home from home, they always have the residents' best interest at heart, treating them with the care and attention they deserve and I would highly recommend the home
to anybody who has to consider a family member or others having to go into a warm, friendly environment.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you so much for this lovely review. We will pass on your kind comments to the team, who all work very hard with our residents to provide exceptional person-centred care.


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Review from Naomi K (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident from October 2021 until her recent passing and was very happy there. I looked at many homes and this one stood out.
The carers, nurses and staff are lovely and she was very well looked after. She was quite particular about things and they all did their best to accommodate her needs.
There is always some sort of entertainment and the team goes above and beyond, especially with their themed events. They were so caring to Mum and myself in her last week and I will always be grateful for that.
I would definitely recommend this care home to anyone.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you so much for this kind review, it means so much to our whole team who strive hard to give the best level of care for our residents.


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Review from Robert B (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite rightly, COVID restrictions and lockdowns severely curtailed our visits to the nursing home, but we were always permitted access to our friend provided, of course, that we complied with the prevailing regulations at the time. The home's priority being the protection of their residents at all times.
Since the gradual lifting of the imposed restrictions, however, we have experienced a careful opening up of the home to more visitors allowing greater access to residents' rooms. This has led to more freedom for the residents to venture beyond the confines of the home and given a lift to both residents and staff alike.
The activities organised by the home are numerous, varied, stimulating and fun with the resident's families and friends often invited to participate.
Our experience of the ongoing care afforded to the residents is that it is always respectful, caring and friendly.

Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you on behalf of the team at Alverstoke House for this lovely feedback and for all our families helping ensure our residents stay safe.


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Review from M V (Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very pleasant stay at Alverstoke House. The staff have been very friendly and have provided a very efficient service. The result is that my hip has healed well and I am able to go back home within my expected timeframe.

Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you for your feedback, the whole team enjoyed having you to stay and glad we could assist your rehabilitation back home.


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Review from Helen A (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Alverstoke House at the beginning of September as she had recently been diagnosed with terminal cancer and was also suffering from heart failure. From day one she was treated as part of the family and every single member of staff would take time out to spend time with Mum and every
aspect of her care was done with care and understanding. Unfortunately, Mum's illness progressed very swiftly, and after a short stay in hospital after a fall and heart attack, she returned to Alverstoke House for ongoing care. Again, they treated Mum so gently and always asked her permission before carrying out any treatment. Mum deteriorated quickly and we were called to the home. When there we were treated so kindly and were allowed to stay with Mum to the end, the staff cared for us as well as Mum and we will be forever grateful for the care and compassion showed to Mum and my family through this very difficult time.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you so much for your feedback. Our team were so fond of your mother and we all miss her greatly. They will be very pleased with this feedback and will continue to strive to give the most personalised care, especially at such a difficult time.


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Review from Linda D (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the past two and a half years. When she arrives, she has a grade four pressure sore, which I was told would never heal, and she would only be able to sit out of bed for one hour per day. But thanks to the wonderful care and attention she has received, it has completely
healed, and she can sit out and join in activities as much as she pleases. Thanks to the fantastic food, her diet has completely changed for the better. The range of activities is outstanding too.

Reply from Andrew Hudson, Service Provider at Alverstoke House

Thank you so much for your review; we enjoy looking after your mother very much. I shall pass on your comments to the whole team, nursing, care, catering and well being.


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Review from Bridget H (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Alverstoke House for the last two years and has been happy. The staff are kind and professional and have really got to know mum, her likes and dislikes, her medical needs as well as a bit about her as a person. Mum particularly enjoys good food and the various activities provided.
She enjoys being able to go out into the garden or sit by the pond.
On the few occasions that mum has needed extra care (a trip to the hospital for example), this has been organised and mum has received great care from the staff.
As a relative, I have always felt welcome and have got to know some of the staff. I live some distance away but am happy that mum is safe, warm and well cared for.

Reply from Andrew Hudson, Provider at Alverstoke House

Thank you so much for your feedback. The team and I are so pleased that your mother is happy at Alverstoke House and that you feel she is well
cared for. Best regards, The Team at Alverstoke House.


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Review from Carol P (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 94, and after much consideration, she decided she needed to go into care. Alverstoke House is a small family-run home, and it has been wonderful. She was depressed, not eating properly and quite weak physically when she made the decision. What a difference. The staff have become family, she is
eating and thoroughly enjoying her food (and Mum has been a very picky eater in the past), taking part in activities put on by the staff and making friends. She is looked after day and night by wonderful staff under the personal supervision of a caring owner. We couldn't have chosen anywhere better for Mum to stay. Thank you all.

Reply from Andrew Hudson, Director at Alverstoke House

Thank you from the Manager and Staff at Alverstoke House for such a great review of all the hard work the team are putting in, especially at this difficult time. We are delighted your mum has settled in well and your mum and you are happy.


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Review from Christopher P (Son of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a place Dad called home. It is spotlessly clean and has a welcoming, friendly and relaxed atmosphere created by cheerful, kind and compassionate staff. He always enjoyed his light and airy room with its views of The Spinnaker. He was always impressed with his daily personal care, often carried
out by excellent young staff, a very tough job at that age. In the last days, Dad received continuous 24-hour monitoring when a senior nurse held his hand at his passing, unfortunately, I could not be there at the end.
My family and I will always be indebted for the excellent care Dad received from the wonderful staff, many working there in excess of 10 years and some in excess of 30 years, exceptional for the caring sector, pointing to very good management to retain them with smiling faces for so long. The home is also just a 10min walk pushing a wheelchair to a beach cafe, a place where Dad enjoyed a piece of cake, a cup of tea and the bustle of the seaside and its views.

Reply from Andrew Hudson, Director at Alverstoke House

Many thanks for your kind review. It's has been passed on to our Care Team who work hard to provide excellent person-centred care.


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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Alverstoke House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Alverstoke House is calculated as follows: ( (105 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 150 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alverstoke House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Heidi

Heidi Collins

Job Title: Registered Manager

Joined: 2010

Heidi is our Registered Manager having worked as our weekend RGN for over 10 years. She is very dedicated to Alverstoke House and has completed her NVQ Diploma in Health and Social Care.


Frequently Asked Questions about Alverstoke House

What types of Care is Alverstoke House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alverstoke House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alverstoke House have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Alverstoke House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alverstoke House to the centre of Gosport?

0.8 mile(s) as the crow flies, distance by road may be significantly further.