Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.
Visitors welcome 24/7
Ample parking for visitors
Andover Nursing Home has a Review Score of 9.9 (9.938) out of 10, based on 19 reviews in the last 2 years. Over all time Andover Nursing Home has 108 reviews.
Review from S C (Son of Resident) published on 19 March 2025
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you for your review, much appreciated by all of the team. She is an amazing lady, such a pleasure to care for. I will pass on your thanks & we look forward to seeing you soon.
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Review from L H (Wife of Resident) published on 11 March 2025
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
We appreciate you taking the time to write this lovely review. I will ensure all the staff; in every department; know how much you appreciate them. It was a pleasure to support your husband and the family.
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Review from M H (Friend of Resident) published on 10 March 2025
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Reply from Hamish Mathews, Estates officer at Andover Nursing Home
We really appreciate you taking the time to write this review, we are really pleased you enjoy your visits to the home and that everyone was smiling and caring, happy reviews mean so much to all the staff
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Review from Tania H (Daughter of Resident) published on 15 October 2024
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
We really appreciate you taking the time to write this review. It was a privilege to nurse your father and to support the family, please pop in if you are ever passing.
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Review from Lauren P (Granddaughter of Resident) published on 15 October 2024
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you for this lovely review. It was an honour to care for your grandfather and family. Please feel free to drop in at any time.
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Review from Deborah L (Stepdaughter of Resident) published on 26 September 2024
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you so much for taking the time to write such a lovely review. I am so proud of our wonderful staff, whatever their role, who always go the extra mile. We loved your stepfather and miss him. Please visit us at any time.
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Review from Mike L (Brother-in-law of Resident) published on 17 July 2024
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you so much for taking the time to write this review. While the chocolates and carrots are greatly appreciated, nothing means as much as your kind words. I will ensure that the staff are aware of your feedback as it really means so much to all of us. We look forward to seeing you soon.
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Review from Jo K (Daughter of Resident) published on 20 June 2024
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Reply from Louise Makepeace, Manager & Matron at Andover Nursing Home
Thank you, thank you so much for such an inclusive review, all the staff work as a team across all the departments in the home, such a positive review is so well received across the home. Sensational care is definitely something we all strive for and it was lovely to receive such a positive review. Thank you and we look forward to seeing you on your next visit to the home.
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Review from N N (Daughter of Resident) published on 23 April 2024
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you so much for such a heartfelt review. Your mother is a delight to look after, all of the staff are very fond of her as well as our other residents. I will pass on your review to everyone, they mean so much to all the staff. We look forward to seeing you soon.
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Review from Heather B (Daughter of Resident) published on 11 April 2024
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you so much for taking the time and for such a lovely review. They mean so much to everyone working at the home. It's an absolute pleasure to look after your mother and I look forward to seeing you again when you next visit.
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Review from J A (Niece of Resident) published on 6 March 2024
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you so much for your review; it means a great deal to the staff, and thank you for mentioning the activities team, who work tirelessly to occupy resident's time. Feeling safe is so important; I'm extremely pleased you feel he is safe, it's so important our residents and their families feel we are safe.
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Review from P W (Mother of Resident) published on 31 January 2024
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Reply from Louise Makepeace, Matron/Manager at Andover Nursing Home
Thank you for your lovely comments, it is a pleasure to support your wonderful son.
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Review from Ann S (Daughter of Resident) published on 22 September 2023
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Review from Sue K (Friend of Resident) published on 21 August 2023
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Reply from Hamish Mathews, Estates officer at Andover Nursing Home
Thank you, Sue, for your lovely comments, please drop by at any time to continue to provide us with spiritual guidance.
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Review from Sarah N (Granddaughter of Resident) published on 25 July 2023
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Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you for your review; it is much appreciated. We try our very best to provide a home-from-home with our amazing staff, and reviews are always well received by everyone.
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Review from C F (Son of Resident) published on 4 July 2023
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Reply from Louise Makepeace, Matron at Andover Nursing Home
Many thanks for your review, we are pleased you are happy with the service.
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Review from S C (Daughter of Resident) published on 19 June 2023
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Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you for your review, it is much appreciated. It's lovely to receive a review that praises everyone, some of our housekeeping team have been with us for over 25 years and take great pride in their work. The garden is really coming along and we have recently put a number of pictures on our social media page. Thank you and we look forward to seeing you again soon.
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Review from M R (Son of Resident) published on 15 June 2023
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Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you, we really appreciate your positive review and are pleased that you are happy with everything.
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Review from Jane B (Daughter of Resident) published on 15 May 2023
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Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you so much for your kind words, they mean so much to the staff, she really was part of our family and very much loved.
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Review from C A (Daughter of Resident) published on 14 February 2023
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Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you so much for your review, and I am so glad your mother is happy here. It means so much to all our staff throughout the home, who are dedicated to supporting all of our residents to the very best of their ability regardless of which department that they work in. Thank you.
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The Review Score of 9.9 (9.938) out of 10 for Andover Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for Andover Nursing Home is calculated as follows: ( (213 Excellents x 5) + (14 Goods x 4) ) ÷ 227 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Andover Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jun 2019
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Job Title: Matron & Manager
Matron - Louise Makepeace RN
Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.
Job Title: Deputy Manager
Hamish enjoys the challenges that come with the responsibility for the building, its equipment, Health & Safety, Quality Assurance, Staff Training and as the GSF lead for the home.
Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.
Job Title: Head of Administration
Being responsible for the administration of the home is no mean task, and with her team behind her it is a challenge that Debbie thrives on. Having managed administration in a number of companies Debbie’s knowledge, skills indefatigable person centred approach are an asset to The Home.
Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.
Job Title: Sister - Danebury Unit
Marianne is from the Philippines, she has been living in the UK for over 18 years and now considers here home.
Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.
Job Title: Sister - Nights
As the night sister Liza ensures each resident has a restful night.
Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.
Job Title: Sister - Rooksbury Unit
Joined: 2010
Charlotte has been at the home for 15 years. Starting as a care assistant with a desire to study nursing she progressed to Senior carer before starting her nursing studies. Once qualified Charlotte was welcomed back as a staff nurse on her dementia unit. Progressing to Senior Staff Nurse Charlotte was destined for the role as sister when the position became available.
Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.
Job Title: Clinical Nurse Manager
Joined: 2011
Angela has been at the home for nearly 15 years and has worked her way from Staff Nurse up to Clinical Nurse Manager.
Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.