Andover Nursing Home

Weyhill Road, Andover SP10 3AN
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9.9 108 Reviews
  • Andover Nursing Home, Andover
The Care Quality Commission (CQC) found The Andover Nursing Home to be 'outstanding' when they made an unannounced inspection in June 2019. The home undergoes virtual inspections annually and has retained its "Outstanding" rating since 2019.

The ethos of the home is founded on teamwork, strong values, inclusion, a sense of openness and the firm belief that residents deserve the very best from the place that is their home.

Every member of the team is committed to person-centred care; a holistic approach which takes into account each resident’s unique qualities, abilities, interests, preferences and needs.

The home is fitted with every modern facility.

The home has exceptionally spacious public rooms, which allows residents to join in communal activities or quietly entertain their families and friends.

Bedrooms have been purpose-built to be spacious and are equipped to provide all the comforts you might require. All bedrooms have their own wet room, television and telephone. Residents are encouraged to bring smaller items of personal furniture or other items of personal importance.

As well as giving opportunities to spend time in different locations, there are gathering places for musical entertainment, parties, talks and other activities.

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Care Provided by Andover Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Andover CAre Ltd
  • Person in charge
  • Louise Makepeace (Matron)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (83)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1980
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for Andover Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,800
    • Self-Funded Residential Dementia Care £1,800 – £2,000
    • Self-Funded Nursing Care £1,500 – £1,900
    • Self-Funded Nursing Dementia Care £1,900 – £2,000
    • RESPITE Self-Funded Residential Care £2,000 – £2,000
    • RESPITE Self-Funded Residential Dementia Care £2,000 – £2,000
    • RESPITE Self-Funded Nursing Care £2,000 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £2,000 – £2,000

  • Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.
  • (these prices are only a guideline, please contact Andover Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome 24/7


  • Parking

  • Ample parking for visitors


Andover Nursing Home Reviews (108)

Total of 108, showing 21-40
9.9

Andover Nursing Home has a Review Score of 9.9 (9.938) out of 10, based on 19 reviews in the last 2 years. Over all time Andover Nursing Home has 108 reviews.

Overall Experience

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Date Published

108
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Review from B L (Sister-in-law of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff very helpful, hardworking and care for the residents in their charge. Management staff are approachable and listen to anything raised by a resident or family relative. They keep families well informed. The home provides a safe environment and the staff are empathic and provides
a safe environment and the staff are empathic and provide excellent care to their residents. They treat residents with respect and dignity even during difficult and challenging situations.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for your kind words, positive reviews are gratefully received by all the staff, empathy is such a key component of care for our residents. Thank you again for your review.


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Review from Lawrence F (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The deputy manager and the team at the Andover Nursing Home have been excellent. They have made my parents feel extremely welcome and comfortable. All the staff are kind, friendly and personable and the food is brilliant. It definitely feels like home.

Reply from Hamish Mathews, Estates officer at Andover Nursing Home

Thank you for your review, I will pass your compliments onto the kitchen. Our restaurant is a key focal point of the home, and we look forward to seeing you with your family again soon.


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Review from A D (Wife of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been part of Andover Nursing Home for 2 and a half years. My husband was the resident and right from our first day we were welcomed in like family. The staff there, each and every one is quite unique, extraordinary. Nothing is too much trouble, they are professional yet friendly,
they work hard but always with a smile and the atmosphere is heartwarming. We were looked after with love and compassion and I cannot recommend the care home highly enough.

Reply from Louise Makepeace, Matron at Andover Nursing Home

You and your husband were truly part of our family, and you are both greatly missed. Please do come to see us anytime for coffee and a chat.


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Review from A C (Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for eight years. The staff are my family. I love it here.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Oh thank you so much, we really appreciate your lovely comments. It is a pleasure having you as part of our family.


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Review from Karen B (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came from hospital very poorly with diabetes that is hard to control. Her sodium levels were also very high (dangerously). She came from a local care home (residential) that could no longer meet her needs. Now I have a very different mother, due to the care that is provided. She is clean,
tidy, more talkative, happy, eating well and generally well cared for and I can't thank them enough. Thank you.

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Review from Elizabeth S (Friend of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend in the lovely care home. There was a brilliant afternoon of two young ladies singing and we were served with tea, sandwiches and cake. If we lived nearer we'd spend our last years very happily.

Reply from Louise Makepeace, Matron at Andover Nursing Home

What a lovely review! Our staff strive to provide entertainment and quality refreshments for all. Thank you for visiting, we look forward to seeing you again soon.


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Review from R L (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home has given my elderly mother excellent care over the past month and indeed ever since she first became a resident, over a year ago. Her general health and well-being have improved as a result. They have made her as comfortable as they can given her high degree of frailty. They have
been faced with a challenging set of circumstances during that period, brought about by certain individuals outside the home who have constantly tried to micromanage her care and medication. The home has dealt with the situation with great patience and diplomacy.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for taking the time to write this review, it is much appreciated by us all.


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Review from Joanna E (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They say you form an opinion in 4 seconds, which is why we have such a wonderful opinion of Andover Nursing Home. We were greeted by a member of staff who was so delightful and clearly loved her job - she was instrumental in our decision making.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for your positive comments, the staff really appreciate them. The reception staff love their job and I'm glad it shows.


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Review from Susan H (Daughter-in-law of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Andover Nursing Home was highly recommended by the son of a former resident and I'd agree with his commendation. My mother-in-law was given the warmest of welcomes on arrival. Naturally, she was very nervous about leaving her own home and having permanent care. She settled into her new life with relative
ease. She had a lovely room with a good view of the garden and was particularly happy that there was a nursing home cat who would visit her. All the staff were friendly, caring, and compassionate. This was the best end-of-life care for her - an exemplary model. Thank you.

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Review from Phil H (Son of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here for 2 1/2 months and the care staff were wonderful and the nursing staff excellent. Not only was my mother 'content' to be there with 24-hour support, the family were pleased that she made the decision to move to be nearer family which meant we could visit her more often. A super
nursing home deserving its Outstanding status.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you both for your kind words, much appreciated. Your mother was a remarkable woman.


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Review from S R (Son of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my visits to my mother. The staff were always very pleasant and despite her complaints, I knew that she was well looked after. My favourite was having lunch with her when it was still about £3 per head. The food was always excellent and even my mother said so. She much enjoyed the en suite
in her room.

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Review from Alan J (Son of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to stay at Andover Nursing Home after a traumatic experience in hospital. They cared for her and encouraged her to do the exercises until she was ready to walk herself out to continue her recovery at home. They ticked all the right boxes for us!

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to review our service. We are so glad that we were able to facilitate your mother's return to independence.


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Review from Richard W (Son-in-law of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind and caring group of employees. They looked after my mother-in-law with kind and loving care. Many thanks.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to write this lovely review.


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Review from Beverley W (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Andover Nursing Home has looked after and cared for my elderly mother for 2 and a half years. She has had the best possible care and at all times we were kept informed of her wellness. My father visited my mother every two days and never had any problems with her care or her food and the treatment she
received. We can recommend this nursing home without any doubt whatsoever. We are absolutely thankful.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you, your mother was charming, and it was an honour to care for her. Please feel free to visit with your father when you are able.


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Review from Carolyn J (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad entered the Andover Nursing Home from hospital and rapidly declined due to a chest infection. But he was treated like a family member at the home from the first hour he arrived, to when he died (7 days in total). The staff showed love and care to Dad and met his needs really well. Their communication
with us as a family was excellent. Their Covid protocols were secure, though we were so grateful to them that they found a safe way for us to be with Dad in his final hours despite visitor restrictions being in place. Allowing Dad's minister to say prayers with us on his last day was hugely meaningful. And the staff cared for us as a family as Dad died - letting my sister stay overnight, communicating honestly with us, keeping us supplied with food and endless cups of tea and biscuits. Andover Nursing Home has changed my perception of nursing homes entirely. I now see them as a potentially life-enhancing option for an older person. I can't recommend this place highly enough.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for taking the time to write such a kind review. I am so glad that we were able to provide comfort to your father and the family in his final days. Your kind words are such a morale boost for us all.


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Review from Rachel K (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident and needs high levels of care and I am so impressed with Andover Nursing Home in every way. All of the staff including carers, office/reception, management, maintenance have always been so professional and caring and my mother has the highest praise for them all. There is a great
friendly atmosphere, and every care taken for my mother and such compassion for myself, sharing knowledge and advice when asked and keeping our family updated. My mother loves the food, such a great selection, she never gets bored. It is such a relief to have trust that my mother is in the best place for her needs and her care and to know that we are involved when we need to be, and the right decisions will be taken for my mother's health and well-being. Totally recommend this home.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you so much for taking the time to write this review, and for mentioning all the departments, it means a great deal to everyone. We are all so fond of your lovely mother and are pleased that visiting restrictions are relaxing. We look forward to welcoming you to the home more regularly as we hopefully return to the new "normal".


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Review from John W (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very reassuring to know that Mum is in safe hands and receiving the best quality of care. The staff are all so friendly and helpful. My visit this week was carried out in a Covid-safe manner and went very well.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for the review, we are so pleased your visit went well. Hopefully visiting will become simpler as the situation improves, thank you also for your comments on the staff, it is very much appreciated.


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Review from Mark R (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to write a review of Andover Nursing Home without sounding contrived and OTT but all I can do is reflect on the experiences that my family have had. The staff are always incredibly friendly and professional. The place is clean and well cared for. They are always there to help and answer questions
- management, nurses - everyone. Most importantly, they genuinely care about the people they look after. At no point have I ever thought my parents were getting anything other than the utmost level of care. They took the initiative and were way ahead of others when it came to covid. We were unfortunate in that both Mum and Dad had to move into a home but there isn't a day go by that I'm not grateful we chose Andover Nursing Home over any other. Mum died recently but she was treated with love and respect by the staff right until the very end. Nobody would argue a nursing home is the perfect end to a life, but Andover Nursing Home make everything as good as it possibly can be. I honestly can't recommend them highly enough.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to write such a positive review. It means so much to us to know that your family are happy with the care and support your parents and family receive. It has been a very difficult year and we have missed seeing you all and we look forward to welcoming you back as lockdown eases.


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Review from Andy J (Son of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident now for over 5 years and in that time has been looked after with care and dedication. Of course, issues arise with old people (she is 95) but management have always been responsive, thoughtful and above all available. The response and care put into managing covid-19 has been
outstanding.

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to review us. It is a pleasure to support your mother and we are all very fond of her.


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Review from Peter L (Son of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My disabled father has been resident at the care home since March 2019 and just prior to the pandemic restrictions. The care home staff and management were brilliant in getting my father settled in quickly and it soon became apparent that he was in a real home-from-home environment.
Despite the challenges
of Covid-19, all the staff at the home have done an amazing job. Not only with the safeguarding of the residents but also making my Dad feel so welcome and part of the family. I am very happy that my father is being looked after so well. The care, attention and support everyone at the home gives have given me tremendous peace of mind, knowing that he is in the safest and most caring hands possible!

Reply from Louise Makepeace, Matron at Andover Nursing Home

Thank you for taking the time to review us, it is very much appreciated. Your father is a delight and quickly became an established member of our family. We look forward to welcoming you back into the home as soon as the situation allows.


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Andover Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Andover Nursing Home is calculated as follows: ( (213 Excellents x 5) + (14 Goods x 4) ) ÷ 227 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Andover Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (7)

Louise

Louise Makepeace

Job Title: Matron & Manager

Matron - Louise Makepeace RN
Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.


Hamish

Hamish Mathews

Job Title: Deputy Manager

Hamish enjoys the challenges that come with the responsibility for the building, its equipment, Health & Safety, Quality Assurance, Staff Training and as the GSF lead for the home.
Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.


Debbie

Debbie Collis

Job Title: Head of Administration

Being responsible for the administration of the home is no mean task, and with her team behind her it is a challenge that Debbie thrives on. Having managed administration in a number of companies Debbie’s knowledge, skills indefatigable person centred approach are an asset to The Home.
Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.


Marianne

Marianne Pomalerjo

Job Title: Sister - Danebury Unit

Marianne is from the Philippines, she has been living in the UK for over 18 years and now considers here home.
Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.


Liza

Liza Roberts

Job Title: Sister - Nights

As the night sister Liza ensures each resident has a restful night.
Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.


Charlotte

Charlotte Fern

Job Title: Sister - Rooksbury Unit

Joined: 2010

Charlotte has been at the home for 15 years. Starting as a care assistant with a desire to study nursing she progressed to Senior carer before starting her nursing studies. Once qualified Charlotte was welcomed back as a staff nurse on her dementia unit. Progressing to Senior Staff Nurse Charlotte was destined for the role as sister when the position became available.
Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.


Angela

Angela Rubio

Job Title: Clinical Nurse Manager

Joined: 2011

Angela has been at the home for nearly 15 years and has worked her way from Staff Nurse up to Clinical Nurse Manager.
Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.