Please contact Louise Makepeace to discuss your individual needs as fees vary depending on need.
Visitors welcome 24/7
Ample parking for visitors
Andover Nursing Home has a Review Score of 9.9 (9.938) out of 10, based on 19 reviews in the last 2 years. Over all time Andover Nursing Home has 108 reviews.
Review from David G (Resident) published on 26 February 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Manager at Andover Nursing Home
Thank you for taking the time to feedback to us. I am so glad you enjoyed your stay and we look forward to welcoming you back should you need us in the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C G (Son of Resident) published on 26 February 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you so much for your kind comments, we really appreciate you taking the time to feedback to us. It was an honour to support your mother as she came towards the end of her life and a pleasure to meet you and your sister. Please feel free to visit any time, you will receive a warm welcome.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S A (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you for taking the time to write this review. I am so pleased that you are happy with the care and support your mum receives. All staff take great pride in their work and will be delighted with your praise.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew W (Son of Resident) published on 15 February 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Matron / Manager at Andover Nursing Home
Thank you for your review. It was an honour to support your mother in her final weeks and I am so glad you were happy with the care she received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Resident) published on 4 February 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A S (Relative of Resident) published on 5 December 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin H (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Not what I expected from a nursing home!
Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you for your review. I am so glad that The Andover Nursing Home has exceeded your expectations and we look forward to seeing you at our Guy Fawkes celebration.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Son of Resident) published on 11 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you for your feedback, it is always a pleasure to see you at the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Son of Resident) published on 5 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Matron at Andover Nursing Home
I am so glad your mother is happy in our home, thank you for taking the time to comment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steven H (Nephew of Resident) published on 4 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Hamish Mathews, Estates officer at Andover Nursing Home
Thank you for your positive comments Steven, I look forward to seeing you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann C (Friend of Resident) published on 4 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you for your lovely comments Ann, please feel free to join in with our activities programme when you visit.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L D (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you for your lovely comments Laura, we are so pleased that Mum is happy here and I am very proud of our team. I look forward to meeting you at our next Gourmet Evening.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David M (Son-in-law of Resident) published on 4 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A D (Son of Resident) published on 3 October 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you so much for your comments, residents needs are always foremost in our minds and we are so proud of our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian M (Husband of Resident) published on 3 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Makepeace, Matron at Andover Nursing Home
Thank you for your kind words, I will ensure that staff are made aware.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah W (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne H (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stan F (Partner of Resident) published on 22 May 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.938) out of 10 for Andover Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for Andover Nursing Home is calculated as follows: ( (213 Excellents x 5) + (14 Goods x 4) ) ÷ 227 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Andover Nursing Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jun 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Matron & Manager
Matron - Louise Makepeace RN
Louise is supported by a full team of dedicated qualified nurses.
With many years of nursing experience behind her including Practice and Hospital nursing and with her extensive corporate knowledge Louise has built a strong team around her taking the home forward from strength to strength.
Louise's “striving for excellence” mantra has been inspirational throughout the Home. Living locally in Ludgershall, equestrienne Louise has three children and a passion for her horses Lottie & George and her dogs Bear & Milo.
Job Title: Deputy Manager
Hamish enjoys the challenges that come with the responsibility for the building, its equipment, Health & Safety, Quality Assurance, Staff Training and as the GSF lead for the home.
Having run his own business overseas for 20 years, he returned to Andover and became the main carer for a friend with cancer. This inspired him into a part-time role as a carer at Andover Nursing Home.
Living locally Hamish is a passionate cook and a frustrated artist.
Job Title: Head of Administration
Being responsible for the administration of the home is no mean task, and with her team behind her it is a challenge that Debbie thrives on. Having managed administration in a number of companies Debbie’s knowledge, skills indefatigable person centred approach are an asset to The Home.
Debbie is also the Bereavement lead for the home and offers support and guidance to staff, residents, relatives and visitors who may need assistance in times of need.
Job Title: Sister - Danebury Unit
Marianne is from the Philippines, she has been living in the UK for over 18 years and now considers here home.
Having been a nurse for over 20 years her career has focused on elderly care which she has a passion for.
Marianne is a keen international traveller and is slowly working through her bucket list of places to visit, when not at work you can find her in the gym.
Job Title: Sister - Nights
As the night sister Liza ensures each resident has a restful night.
Having worked at the home for over 17 years Liza has had to face a lot of challenges and emergencies as well as life-threatening situations. The skills and knowledge she has gained through these experiences are shared with her colleagues on a daily basis.
Liza lives locally with her family, her husband Romeo also works at the home.
Job Title: Sister - Rooksbury Unit
Joined: 2010
Charlotte has been at the home for 15 years. Starting as a care assistant with a desire to study nursing she progressed to Senior carer before starting her nursing studies. Once qualified Charlotte was welcomed back as a staff nurse on her dementia unit. Progressing to Senior Staff Nurse Charlotte was destined for the role as sister when the position became available.
Her enthusiastic professional attitude & commitment is infectious on all of her nursing and care team.
Job Title: Clinical Nurse Manager
Joined: 2011
Angela has been at the home for nearly 15 years and has worked her way from Staff Nurse up to Clinical Nurse Manager.
Angela is from Spain, and although she has settled in Andover she loves to travel the world. She is our very own Spanish Hermione Granger, Angela has a passion for all things Harry Potter as well as Mickey Mouse and the Disney Empire.
A keen reader of fiction, Angela has a passion for her job and the home.
