Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.8 105 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.

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Care Provided by Ashley Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Down Syndrome
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Rolfe (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Ashley Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Ashley Lodge Care Home Reviews (105)

Total of 105, showing 1-20
9.8

Ashley Lodge Care Home has a Review Score of 9.8 (9.751) out of 10, based on 34 reviews in the last 2 years. Over all time Ashley Lodge Care Home has 105 reviews.

Overall Experience

  • 76
  • 26
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Date Published

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Review from J C (Niece of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had a crisis at home. The manager amazingly responded the same day and my Uncle is now in a safe and comfortable environment.
His condition has greatly improved and the manager and her team got on top of this within 12 hours of being admitted. He got a GP referral straight away and my uncle
is now clinically well.
The staff are responsive and friendly and all his needs are met.

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Review from Pamela D (Wife of Resident) published on 16 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been treated with kindness, dignity and respect since he moved there in November last. He has dementia and mobility issues and other ailments of old age.
His room is quiet and comfortable, the whole house is light, bright and airy, easy to navigate and has a good lively and warm atmosphere.
They do have plenty of activities if residents wish to take part and a lovely garden with lots of greenery to enjoy on warmer days. The carers and nurses are compassionate and gentle and the whole ethos of Ashley Lodge is spread from the management style and is somewhere I am confident and comfortable to know my husband is being cared for. Somewhat, in fact, I will probably be happy to live myself eventually.

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Review from Paula W (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for 5 months. He is very comfortable and settled in the home. It has been a journey for us as a family but from the time we walked into the home initially for respite care, the home has been able to offer comfort and support for all my husband's needs, medically, emotionally
and physically. The manager is very much hands-on and leads the team with the same aims and goals that serve the home. This provides a very happy and positive effect for all and especially the residents. Not only is support provided for residents but the family also as this is a very emotional journey.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review! We pride ourselves in aiming to provide the highest levels of care possible.


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Review from J S (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a lovely room and is very comfortable at Ashley Lodge. The entire staff worked hard to make her feel welcome and get her settled in. Nothing is too much trouble, even her vegetarian/pescatarian food preferences. In fact, she's eating better than she has for a long time. When I saw how nicely
the lunch was served and caught the smell of it too, I could understand why she likes it! Her health needs are also being managed very efficiently. While this is not a super-slick modern purpose-built home, the culture and team spirit among staff ensures a caring family atmosphere. I'm so grateful that Mum is at last safe and being well looked after. And I have no hesitation in recommending Ashley Lodge, it just ticks all the boxes.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your lovely review! Feedback is extremely important to us.


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Review from Jane H (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred here from hospital, I was anxious about him going into care but the whole team have supported not only my father but the whole family through this transition. The manager is lovely and has taken the time to get to know the family. All the staff are so friendly and caring and
Dad enjoys chatting to them all. After a difficult 9 weeks in hospital, Dad is now settled in a caring environment.

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Review from L F (Niece of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle has been in Ashley Lodge since coming out of hospital with an ongoing unpleasant illness where he requires help with most everyday needs. He is mentally strong and aware which helps us personally, to be reassured that the support and care that is required is good and as a family, for the time
we have spent in the home we are all very happy with the way it is run, with the friendly, helpful staff, good home cooked food, the flexibility of visiting and as far as we can see the security of the patients.

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Review from Tim S (Brother of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we found the care home to be very clean, pleasant with a lovely atmosphere. All of the staff we met were friendly and extremely helpful. My sister whom we visited twice was very relaxed and seemed quite happy in her environment. We did have a nice chat with the manager and she seems to be very
on top of everything and was able to give us some insight into how my sister was coping. I do feel very much that my sister is in the right place and getting first-class care.

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Review from Tony S (Wife of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred to Ashley Lodge Care Home in New Milton directly from hospital for EOLC after suffering a fall, hip operation, pneumonia, and C Diff. Unexpectedly she survived just over a week. During that time both she and our family received exceptional care. Nothing was too much trouble and
we were looked after so well. It was such a difference from the hospital surroundings as we could come and go as we pleased, they fed us and we were able to stay during the night if we wanted to. The Carers, Nurses, and Admin Staff were great and very proficient. Thank you so much for looking after my lovely Wife.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you so much for your lovely review! We are passionate about delivering the highest standards of care and working with family members.


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Review from S B (Friend of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend was admitted for end-of-life care. He was there for 10 days. He received excellent care. The staff were all very professional and caring. His every need was attended to. Very kind, respectful staff. Thank you.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your review. We strive to always provide the highest level of care!


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Review from Nick G (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. An amazing team who cared for my mum so well. Respect, dignity, care, great communication.
As family members we were treated like family and made to feel so welcome by every single member of the team.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review! We strive to create a warm, homely environment at Ashley Lodge!


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Review from Janet S (Wife of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring atmosphere. My husband has received palliative care on his second day of arrival. The family have received kindness and support.

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Review from Guy A (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have personally found Ashley Lodge to be a very friendly and open environment that welcomes visitors at anytime. I have also found the team to be responsive to any queries or comments I have made on behalf of my mother. My mother is up and down in her opinions of Ashley Lodge but her complaints are
generally resulting from her frustration at not being at home and looking after herself. She does comment that sometimes staff say things but don't always follow up e.g. "I'll be back in a minute" but then don't come back and she is mentally sharp but sometimes due to deafness she thinks she is ignored. On the whole Ashley Lodge is very good.

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Review from D P (Friend of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A happy resident, enjoying food in good surroundings, cheerful, helpful staff. When needed staff resolving issues as quickly as possible.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review. We are very pleased to hear you are happy at Ashley Lodge.


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Review from Christine O (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I visited this home I felt it would be the right place for my father, everyone regardless of their role is friendly and caring. The place feels like home, and has the support of specialist-trained people when needed, plenty of choice of food and if you don't fancy what's on the menu you
can choose something else.
It means a lot to us to know Dad's being cared for when we can't be around.

Reply from Jessica Rolfe, Home Manager at Ashley Lodge Care Home

Thank you for your kind review! We strive to ensure that every single resident feels at home at Ashley Lodge.


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Review from Kevin W (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all staff to be caring, honest and approachable. My mother is on the dementia floor where it is very demanding of all the staff, they find time to have a quick chat about my mother and offer advice where needed. She seems quite happy and I am fully informed of any mishaps she has had and
any issues that have arisen.
Overall we are very happy with the care she receives.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear words like “caring, honest and approachable” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Glenys R (Wife of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very friendly and helpful. The home seems to be run efficiently and smoothly. Relatives and friends of residents are welcomed and treated with kindness and staff do their best to be helpful.

Reply from Fran Donno, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear words like 'friendly' and 'helpful' being used to describe our staff. We are so pleased that you are impressed with how efficient our care home is and we are happy to hear you feel like a part of our Ashley Lodge family. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Charles T (Cousin of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my cousin has been in the home, she has significantly improved, both mentally and physically. She looks so much better and happier - well done!
This is down in many ways to how the staff have cared for her.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your cousin with the best possible care, and we look forward to seeing you again soon.


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Review from Sue A (Wife of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every single member of staff has been so kind and supportive to my husband and I. The manager is approachable, will try to sort issues rapidly. Special mention to the catering staff, they do their utmost to make sure the residents are able to enjoy the food, helping to feed if necessary, and trying
different ways to promote independence and dignity. The reception team are helpful and welcoming, cleaning and laundry staff are exemplary. The main issue I’ve had is poor hygiene for my husband. Showers (despite frequent requests) have been spasmodic. I also have concerns that maybe the agency staff are not so well trained. However, I would definitely recommend Ashley Lodge, the wonderful staff make it a safe and caring space for residents.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from P G (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at Ashley Lodge has been enjoyable on the whole. All the staff are friendly and helpful, doing a difficult job usually with a smile and, where appropriate, we have a good laugh together! The meals are usually well-cooked and enjoyable - as are the cakes! Any problems that might arise are dealt
with as quickly and smoothly as possible by the relevant person or persons and any worries can be talked about, and if necessary, resolved.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your feedback. We hope Ashley Lodge Care Home did everything possible to make the transition as easy as possible. We hope to continue providing you with the best possible care.


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Review from Carol B (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother is receiving is excellent in all respects. My mother moved into Ashley Lodge in August 2022 and, at that time, was in a very poor state; we've seen continuous improvement since, and she's transformed into a generally happy old lady.
We thank you all very much.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing her with the best possible care.


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Ashley Lodge Care Home is calculated as follows: ( (293 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 378 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.


Tony

Tony Kuriakose

Job Title: Nurse

Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.


Esther

Esther Punt

Job Title: Senior Healthcare Assistant

Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.


Douglas

Douglas Moreira

Job Title: Chef Manager

Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.


Cathy

Cathy Harkus

Job Title: Care Assistant

Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”


Frequently Asked Questions about Ashley Lodge Care Home

What types of Care is Ashley Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashley Lodge Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashley Lodge Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Ashley Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Lodge Care Home to the centre of New Milton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.