Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.8 105 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.

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Care Provided by Ashley Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Down Syndrome
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Rolfe (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Ashley Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Ashley Lodge Care Home Reviews (105)

Total of 105, showing 21-40
9.8

Ashley Lodge Care Home has a Review Score of 9.8 (9.751) out of 10, based on 34 reviews in the last 2 years. Over all time Ashley Lodge Care Home has 105 reviews.

Overall Experience

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  • 26
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Date Published

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Review from Paul C (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ashley Lodge Care Home for the past 6 months. It was a difficult decision but she knew after Christmas due to age and mobility the time had come to enter into residential care.
At the initial visit, the manager took time to listen to all of my mother's concerns and answered all
of her questions.
I can honestly write that I believe her health and mental state have actually improved since entering Ashley Lodge Care Home. She seems happy, content and especially assured by the professional health care support available 24/7.
All the staff are friendly, polite and courteous to my mother and to myself and my wife when we visit. The building appears to be clean, tidy and well maintained.
We are all happy that this was the right choice for mother.

Reply from Eden Tomlinson, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mother with the best possible care.


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Review from A B (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly staff, you can have a nice laugh with them.
My wife is enjoying doing activities, she is enjoying the food very much.
Overall, a very nice experience.

Reply from Fran Donno, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like “friendly” being used to describe our care. We hope Ashley Lodge care home did everything possible to make the transition as easy as possible and we are pleased to hear that you are impressed with the freshly cooked meals and fun activities that we provide. We hope to continue providing your loved one with the best possible care.


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Review from Laurie S (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and secure environment. Management and staff go out of their way to be understanding and helpful.
I am confident that my mother's needs are well catered for at Ashley Lodge and that she is in safe and caring hands.
Well-maintained building and it is easy to find a parking space, for
every visit, for very flexible visiting times. The chef clearly takes pride in food offerings.

Reply from Grace Langfield, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your feedback. It is always nice to hear words like "caring hands" and "pleasant" to describe our home and the care provided for our residents. Please let us know if there is anything else we can do to make your Mother's stay as comfortable as possible.


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Review from Caroline S (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely nursing home. They took on my father who was a difficult character. They looked after him so well considering how difficult he was. I felt totally at ease and knew he was ok there. It's a bright, immaculate home and run very well. It's a happy place. The staff work well together and are
so attentive to people's needs. I would totally recommend this nursing home.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care and that you feel that the home is a happy place. Thank you for choosing Ashley Lodge Care Home.


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Review from R R (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one your manager was so kind, understanding and non-judgmental. She was professional and made us very welcome. We have been extremely satisfied with every aspect of care in this care home and thank all the staff for everything they do.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Matthew O (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Lodge Care Home has been a wonderful place for my mother over the last eleven months. We decided to place our mother here when her dementia progressed, staff at Ashley Lodge helped from the moment we contacted them and helped us through the paperwork. My mother is very happy here and her outlook
on life has got better thanks to the wonderful help that she has been given. We found the facilities excellent, care excellent.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your review. We are so pleased to hear your mother is very happy with our care at Ashley Lodge Care Home. We hope to continue providing her with the best possible care.


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Review from Ken L (Brother of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited my sister early in May 2023. She is relatively bed-bound and only once in the last two years have we seen her out of her room. On the day we visited, we were particularly pleased when she told us she had been out of bed and had visited the dining room while some work was being
done in her room. She seems to have enjoyed it and didn't seem to mind being in the chair which had been made for her! The sad thing is she said she wished she could have heard the music that was being played by a man with his guitar. My sister is virtually deaf and it would be great to try and get some help for her hearing.
While there, the chef came to her room to see what she would like for lunch. It was lovely to see and hear them communicating, the chef using the whiteboard and my sister shouting out replies! It showed his caring commitment to my sister and brought a lot of happiness into her day!

Reply from Fran Donno, Customer Service Adviser at Ashley Lodge Care Home

Thank you for leaving your lovely review. We are so pleased to hear that your sister has benefited from our brilliant facilities and our dedicated staff providing good quality care. It is nice to hear that your sister feels like part of our Ashley Lodge family and she feels included and involved. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.


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Review from D A (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are so happy with the care that all the staff at Ashley Lodge have shown my dad. From the first day Dad arrived there has been nothing but fantastic support and care.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your dad in our care at Ashley Lodge and if there is anything more we can do to make his stay comfortable, please do let us know.


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Review from E P (Wife of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first entry into Ashley Lodge until now, I have been impressed by the friendliness of all the staff and the light, bright appearance of the home throughout. As a frequent visitor, they greet me by my first name and make me feel at home there. They listen to any queries and comments I have regarding
my husband and consequently, I feel happy, that if he can no longer live at our home, then he is being kept safe and well cared for in their hands.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. We are pleased to hear you are happy with the friendliness of all the staff at Ashley Lodge and that you feel happy knowing he is being kept safe and well cared for. Please let us know if we can do anymore to make his stay as comfortable as possible.


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Review from F R (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the wonderful staff at Ashley Lodge. He is so well looked after and cared for because of all of the hard work and thoughtfulness of the whole team at Ashley Lodge. You know him so well and it means so much to us as his family.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with him in our care. We hope to continue providing your loved one with the best possible care.


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Review from Karen D (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellent outstanding welcoming care home. My mum has been in Ashley Lodge since 2013 and I can't speak highly enough of all the staff and manager, from the outstanding nursing care my mum receives to the food, communication, activities, to the cleanliness of Ashley Lodge. Very dedicated professional
caring and friendly staff each and everyone of them nothing is a problem to them and will always find time for you. The manager's door is always open for any concerns you may have and she is very approachable caring friendly and professional. I have peace of mind my mum is being taken very good care of she is happy and content and safe which means a lot to me. I would 100% recommend this home.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking the time to leave us your review. We are so pleased to hear how happy you are with the outstanding care your mother is receiving and that you have peace of mind knowing she is well looked after. Thank you for choosing Ashley Lodge Care Home.


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Review from G M (Son of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright, clean, modern home with good facilities. Warm and friendly staff. Nothing is too much trouble for them. A good standard of food. Plenty of activities for different tastes. Excellent management team.

Reply from David Mclean, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible. We will certainly pass your comments on to the manager.


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Review from James S (Son of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professionalism and friendly staff is second to none. All the staff treat my mum like she is one of the Ashley Lodge family and makes me feel so happy to see my mum so settled and happy. The food and care is amazing and can not speak highly enough for the staff member on reception who is always
happy and friendly and also the manager who treats Mum as part of the family.
The communication and support to help me to know how my mum is (good and bad) make me feel she is in the most amazing place and could not be happier.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking to time to leave us your lovely comments. We are happy to hear you feel like your mum is a part of our Ashley Lodge family and you can see how settled she is. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope to continue providing a high level of care for her.


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Review from M C (Granddaughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring so amazingly for my beautiful grandmother for the past few months. The kindness shown by your staff will stay with my family forever. Nothing was too much trouble and you ensured her passing was comfortable and the best it could be. Thank you truly.

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Review from Jane B (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Ashley Lodge for the last month of her life - a difficult and stressful time for us as a family. I am a retired registered nurse, so my standards are high! However, I found that my mother was treated with kindness and respect, the nursing care exemplary. I am so glad she spent her
final days here. It could not have been better for her - and for me, because the worry was taken away. I was confident she was in good hands.

Reply from Grace Langfield, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking the time to leave your kind review. We are so glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this finding comfort that your Mother received the best care possible.


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Review from J W (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, polite and helpful. They have contacted us when the need arises. As we do not see Mum on a very regular basis, we would welcome a half-yearly update report/assessment. It would help us to understand the extent of Mum's deterioration.
We pay money into Mum's account for
toiletries, treats, hairdresser, chiropodist etc but we haven't received any account statements. We would like to receive statements (say quarterly) showing payments in, outgoings and account balance.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your comments, I will certainly pass your feedback on to the management team regarding updates and account statements.


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Review from Catherine H (Friend of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's the first time I visited my friend at Ashley Lodge Care Home, my first impression was no awful smell as I entered (like in many homes), the warm welcome was not overdone and first name terms to family members, knowing who they were visiting immediately. The number of staff on duty was good to see
and the general buzz around, we were offered tea at the time the residents had theirs. All in all, I was impressed by the care. Thank you on my friend's behalf for her comfort.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your feedback. We are so happy that you found the home to be pleasant and welcoming when you visited your friend.


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Review from N C (Daughter of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Ashley Lodge to be a caring, loving home for my mother who is now 101 years old. Any queries are met by the management efficiently and communication is good. Staff are friendly, caring and welcoming and I would definitely recommend this home to others.

Reply from Rebecca Kellegher, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your lovely review. We are happy to hear you feel at ease with your Mother in our care at Ashley Lodge. It is always pleasing to hear words such as "Caring" and "Friendly" used to describe our care. Please let us know if there is anything further we can do to make your Mother's stay as comfortable as possible.


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Review from Linda P (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. The manager and staff are outstanding in care, nursing, and communication to patients and families. I would not have wished for a better nursing home for my mum's last days. Absolutely outstanding.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for taking the time to leave us a review. Hopefully, you can go away from this knowing that your Mum received the very best care possible.


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Review from Sandra P (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted in April 2021 for palliative care. Throughout he was treated with dignity and outstanding care, despite most of his time being bedbound, not a bed sore ever.
The carers knew him - really knew him and all about him and his life.
The staff supported us, his family, whole-heartedly.
Just
thank you to everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

We really appreciate you taking the time to leave us your feedback. Hopefully knowing how well your father was cared for is of comfort to you now. Thank you again for your review.


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Ashley Lodge Care Home is calculated as follows: ( (293 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 378 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.


Tony

Tony Kuriakose

Job Title: Nurse

Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.


Esther

Esther Punt

Job Title: Senior Healthcare Assistant

Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.


Douglas

Douglas Moreira

Job Title: Chef Manager

Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.


Cathy

Cathy Harkus

Job Title: Care Assistant

Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”