Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.8 105 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.

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Care Provided by Ashley Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Down Syndrome
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Rolfe (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Ashley Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Ashley Lodge Care Home Reviews (105)

Total of 105, showing 41-60
9.8

Ashley Lodge Care Home has a Review Score of 9.8 (9.751) out of 10, based on 34 reviews in the last 2 years. Over all time Ashley Lodge Care Home has 105 reviews.

Overall Experience

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  • 26
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Date Published

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Review from C K (Sister of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has become bedbound but still recalls the enjoyable trips in the minibus around the countryside.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for taking the time to leave your review.


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Review from P W (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took my mum from hospital to Ashley Lodge. As we drove down the driveway and approached the main entrance I noticed a welcome party. As we pulled up and stopped in the car, one lady introduced herself as the manager of the home. And the other two ladies gave us their names and then opened the car door
to help my mum out of the passenger seat. We were impressed that the manager had taken the time to welcome us. It made us feel like VIPs. The home is very nice and the staff are willing to help. So far very impressed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your feedback. We are glad that the warm welcome meant so much to you both. Please let us know if there is anything else we can do to make your Mum's stay with us as comfortable as possible.


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Review from P W (Son of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum entered Ashley Lodge 3 1/2 years ago with dementia and enjoyed the activities and outings. Gradually as her dementia increased and she required more help and nursing we always found all the staff treated Mum with respect and care. In the last year or so Mum was unable to walk unaided yet when
we visited she was always neat and clean in bed. Mum always loved having her hair set every week and staff brushed and cut her hair. Staff contacted us if health problems arose, medication changes, vaccines, and covid-19 changes.

Reply from Amanda Barnes, Customer Service Adviser at Ashley Lodge Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that mum has enjoyed her time here at Ashley Lodge and that you feel you have been kept up to date with things regarding mum. Thank you for choosing Ashley Lodge for your Mum's stay.


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Review from Edward S (Son-in-law of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited with my partner. The staff were all very professional, kind, and caring during our visit. I hadn’t appreciated how much effort it is for them to prepare for visitors, but they made the process as seamless as possible and were very happy to see us. Our Covid tests were checked on arrival (by
showing the date on the NHS email we’d received that morning). Our temperatures were checked. We were then given a big plastic box each that had a disposable mask, gloves, and apron in for us to put on before we entered. Once we were in the reception a member of the team picked up 2 chairs for us that had a label with ‘clean’ written on them. He then took us to see our relative and laid the chairs out for us to use. The lady who brought our relative the afternoon tea round was also very kind and helpful. Thank you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your feedback. We hope the precautions helped you feel safe during your visit, we know how important visits are for both residents and their loved ones. Thank you again for taking the time to leave us your review.


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Review from Glynis C (Sister of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A highly professional but also extremely compassionate team. Unfailingly courteous and kind to both my sister and her relations. My sister had vascular dementia and needed very high levels of care towards the end of her life. I never felt other than confident in entrusting her to their care. In her
own words "they are very tender".

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your lovely review. It is so nice to hear words like courteous, compassionate and tender used to describe our staff. We are so sorry for your loss but hopefully you can go away from this knowing your Sister received the best possible care. Thank you for trusting us to look after her.


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Review from G T (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit in person since my dad went into the home in February. I found the staff to be not only efficient but also warm and encouraging. I left feeling that my dad was being well looked after as an individual. He seemed very content. I am looking forward to my ongoing relationship with
all at the home. The member of staff who greeted me was particularly helpful, teaching me how to do my Covid test.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking the time to send in your review regarding your Dad's stay with us. I hope this has put your mind at rest when you have seen the care he is receiving on a personal level. If there is anything at all we can do to make his stay more comfortable please let us know.


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Review from Amie B (Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for 2 weeks in this lovely care home while waiting for my husband to arrive in the UK. Before arriving at the place, they asked me about my food preferences because they thought I eat halal foods. It was a good impression on my part because I felt like they are very considerate of my needs
and preferences. The room set up feels homely and cosy. I feel like I am at my own house as I have the privacy I needed. With regards to food choices, they have a variety of servings daily. Too bad though that I was on quarantine throughout my whole stay so I haven't experienced their weekly activities. However, they gave me good selections of colouring books, puzzles and mind games to keep me busy. The staff are approachable and caring. Overall, the experience was lovely.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Ashley Lodge Care Home

Thank you for your praise. We have genuine regard for all of our residents, whether this is down to their diet or general well being. It is a shame that your stay was during the pandemic time and that you could not have experienced the care home in full due to isolation periods. We are very happy to hear you are satisfied with the quality of our care.


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Review from Brian C (Husband of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this for my wife who is unable to carry out this task. She was diagnosed as having PSP (Progressive Supranuclear Palsy) in mid-2019. Our family was fully agreeable that we should provide domicilic support with her husband as carer, which we did for 18 months until the task became too difficult
to manage and obviously needed expert attention. With guidance, we settled on Ashley Lodge Care Home as being the best solution, and into which she moved in December 2020 and has settled down extremely well. Our family is extremely pleased that we made this decision.

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Review from Y P (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Ashley Lodge Care Home. My mother has been a resident for 2 years (she is 94) and is very well cared for and looked after.

Reply from Melanie Cope, Customer Service Adviser at Ashley Lodge Care Home

Thank you for taking your time to leave such a nice review, and recommend us to others! We are very glad you feel mum is well looked after in our care.


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Review from Janet D (Friend of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made several phone calls and visits to Ashley Lodge where my friend is a resident. Because of Covid, I could not enter the home but when delivering items for my friend and making telephone contact I was always greeted by friendly, efficient and informative staff.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for the kind words, we understand it is difficult not being able to see your friend in person, so we are very relieved to hear you can feel at ease with the quality of our care.


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Review from Michelle W (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final weeks of life at Ashley Lodge. She was made to feel welcome from the moment she walked through the door. The staff were truly amazing, caring and compassionate towards us all. Mum had always said other people needed help more than she did and never liked to ask, she was extremely
independent right till the very end. Everyone ensured her daily needs were always met. The respect and dignity that was shown in her final hours was outstanding. It was such a relief to know we chose the right home for her.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from Michelle G (Sister of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been at Ashley Lodge for nearly 3 years and took a while to adapt, due to his new, complex special needs, having lived in supported independent living for 40 years, but the staff are very caring and the home is warm and inviting.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you are satisfied with the quality of our care.


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Review from Agnieszka P (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional, clean and safe environment for my mum who was quickly deteriorating with her dementia at the time. Despite mum being a difficult resident to deal with the staff always impressed me with tons of patience, kindness and the utmost professional and calm approach to mum's care. By visiting
5 times per week I could observe the dedication and passion of the management to meet the needs of the residents, with a compassionate and warm attitude to residents' families.
At the last moments of mum's life, all the staff and especially the manager showed their most caring side and gave me the help to come to terms with the loss. With their warmth, kindness and compassion, I felt like I was surrounded by family. I'll always be grateful for that.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.


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Review from Richard B (Son of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few months, with lockdowns being in place, I would like to thank all the staff at Ashley Lodge for the communication via phone and on dropping off parcels to my mother as she is bed bound. I would also like to thank all members for the support they give at these stressful times but yet
make my mum, plus others, still smile and laugh even though hard to see loved ones and family also dealing with their own family at home as well as at the Lodge. It’s great for me to know my mum has the care and passion and I see that each time I have either had a phone call or been to see my mum via safe programmes the Lodge has placed. I thank you all and hope you all now at Ashley lodge from the manager to all staff that I am thankful for your care and dedication to my mum and others. I wish you all a Merry Christmas and hope your families are well, thank you for looking after my mum.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you. We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.


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Review from David P (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team at Ashley Lodge enough for such a compassionate approach to both my parents and myself during a very emotional time and under these exceptional circumstances. BUPA at head office has also been very supportive with advice about finances and procedures. The manager and her team
are just marvellous.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Richard B (Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to all at Ashley lodge for the services towards the care for my mother and others it has been a difficult time and yet everyone still gives 100% towards all residents communication and love is seen every time I have been there or on phone and an extra thank you to the manager for
keeping me up to date on activities and peace of mind as regards to COVID.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Ashley Lodge Care Home

Thank you for trusting us with your mother's care. We really appreciate you taking the time to leave us such lovely comments.


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Review from V B (Husband of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife entered Ashley Lodge Care Home direct from hospital. She was completely against this and was extremely difficult. At once, the home went into lockdown and she was in isolation and didn't see any family for some weeks. She has settled in extremely well and this must be due to the success of the
management and staff. Our experience of the home and BUPA is only in the context of lockdown which is obviously not truly representative but we can only say on the whole, it has been extremely satisfactory. Management and staff have all been most professional and we believe that if the stay had been at a normal time we would be saying we would have looked forward to a very good future experience. My wife would not wish to be a permanent resident at present because she is able now to return home with the appropriate support. However, if her condition got worse we, the family and herself, would consider entry into Ashley Lodge again. Activities have been rated lower because of COVID restrictions. Value for Money is not rated as funds were provided by the health service.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Ashley Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.


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Review from Ann W (Wife of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Ashley Lodge for just over two years and has been looked after by caring staff at all times. The care provided is excellent, and throughout this coronavirus, my family have been kept updated with my husband's continuing healthcare. We thank them all, especially during
this difficult time.

Reply from Emily Wilson, Customer Services Adviser at Ashley Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything more we can do to make husband's stay as comfortable as possible.


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Review from Colette C (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazingly dedicated staff, from the top down to the bottom at every level, who have bent over backwards professionally and personally to provide a safe and secure environment for my Mum. These covid times have been so hard for family, staff and residents, but the cheerful, positive atmosphere has been
maintained with good dialogue and honest information given about the current situations as they arose. The manager has been very supportive, and informative throughout with her dedication is second to none. She provided me with her mobile number and was happy to take calls regarding my mother at any time. She is very dedicated and professional. A special thanks also to the nurse for being so caring and his dedication to my mother.
I would happily leave my mother here without question, but as we live over 45-minutes away, we are moving her to a home closer to me. Would highly recommend.

Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.


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Review from Susan S (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 2 1/2 years Mum has been a resident at Ashley Lodge, staff have at all times been caring, friendly and supportive of her needs. They have gone out of their way to offer her food to tempt her appetite and encourage her to join in activities. I have visited on various days at various times, and
she and her room have always been clean and tidy. They make a point of phoning me promptly if, for example, Mum has had a fall. I can relax in the confidence that she is being well cared for.
This period of pandemic must have been particularly difficult for staff, but I have nothing but praise for the professional and sensitive way in which they have handled the countless problems thrown up in such exceptional circumstances. I should like to thank them all from the bottom of my heart for their dedication.

Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

Thank you for trusting us with your mother's care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Ashley Lodge Care Home is calculated as follows: ( (293 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 378 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Top 20 Small Care Home Groups 2024

Recipient: Memory Lane Care Homes Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Small Care Home Groups 2023

Recipient: Memory Lane Care Homes Ltd

Date: Tuesday 28 Feb 2023 More details

Top 20 Small Care Home Groups 2021

Recipient: Memory Lane Care Homes Ltd

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.


Tony

Tony Kuriakose

Job Title: Nurse

Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.


Esther

Esther Punt

Job Title: Senior Healthcare Assistant

Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.


Douglas

Douglas Moreira

Job Title: Chef Manager

Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.


Cathy

Cathy Harkus

Job Title: Care Assistant

Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”