Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.8 105 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.

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Care Provided by Ashley Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Down Syndrome
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Rolfe (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Ashley Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Ashley Lodge Care Home Reviews (105)

Total of 105, showing 61-80
9.8

Ashley Lodge Care Home has a Review Score of 9.8 (9.751) out of 10, based on 34 reviews in the last 2 years. Over all time Ashley Lodge Care Home has 105 reviews.

Overall Experience

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  • 26
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Date Published

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Review from A T (Friend of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always attentive and helpful to patients needs.

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Review from S C (Niece of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very good and clean, the carers and the lady that runs it are very helpful when you ask them anything.
They keep you up to date when you go to see the resident or they phone you.

Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

Thank you for such lovely feedback, we were very happy to hear you are satisfied with the quality of our care.


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Review from Nick J (Friend of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted by happy and friendly staff. Nothing is too much trouble and my friend is treated as an individual and feels exceptionally comfortable at Ashley.

Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

Thank you for the positive feedback; we really appreciate your praise.


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Review from Penny L (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well cared for and as a family, we knew she was safe and loved by the staff. All the staff, including the housekeepers, kitchen staff and maintenance men understood and dealt with her dementia in a positive and caring way. The home was always clean and all the family became part of Ashley
Lodge. I can't thank Ashley Lodge enough for their support and care to my mother, myself and our family.

Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

Thank you for your kind words. It's not easy trusting some else with your loved ones care so we always appreciate any feedback from family and friends of our residents.


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Review from S H (Wife of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for 2 1/2 years. He is cared for brilliantly by very lovely staff who I can't thank enough for their compassion and patience. My husband is happy and I can't ask for more. Over the last 2 years, Ashley Lodge has been transformed into a very caring, safe and welcoming home
by its manager. Nothing is too much for them. I just want to thank you all for being there for my husband, and I know he would want to thank you as well!

Reply from Greta Narbutaityte, Customer Adviser at Ashley Lodge Care Home

We are very glad to hear you are happy with the quality of our care.
Thank you for the lovely feedback.


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Review from Sue S (Daughter of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has received very good care in the last year of her life when illness and dementia meant she could no longer be cared for at home. The staff have been caring and supportive throughout this difficult time.

Reply from Josephine Gaupholm, Customer Adviser at Ashley Lodge Care Home

Thank you for your review of Ashley Lodge Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being caring and supportive. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team.


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Review from Mark B (Son of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give praise & positive feed back to the staff at Ashley Lodge who took care of my mother during a very difficult stage in her life.
Mum was fully aware of her need for professional care felt very safe & comforted in her room at Ashley Lodge.


Knowing there were always qualified &

dedicated nurses on duty night & day gave us confidence not to worry about her safety & welfare.
My family & I would visit mum often throughout every week at different times of day; we always felt she was getting the care & support she needed.


Mum liked to paint & be creative. They encouraged her to carry out these activities in the dedicated activities room; she often wasn't in the mood to mix with others; this wasn't a problem as it was fine to carry them on in her room where she could also have her meals.


She liked the room & the furniture provided; thought it so like a hotel that she didn't even want her own things!


BUPA now seem to be giving management there the support it deserves.


Reply from Holly McGough, Customer Adviser at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about the positive experience your mother had at Ashley Lodge and that she felt safe and well cared for during her stay. It is very important that the residents' families are happy with the care their relatives are receiving for their own piece of mind. It is great to hear about your mother's love for painting and that she was able to do this within the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from Lynn W (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to leave positive feedback about Ashley Lodge Care Home, they looked after my mum until she passed away with love and care. The staff were very caring and hardworking and I have no complaints.

Reply from Josephine Gaupholm, Customer Adviser at Ashley Lodge Care Home

Thank you for your review of Ashley Lodge Care Home. We are pleased to hear that you and your mother had a positive experience at the home and appreciate your comments regarding the care your mum received from the staff. We will share your comments with the home's manager. Our deepest sympathies, the Bupa Customer Care Team


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Review from Jane C (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first went to stay at Ashley Lodge she was made to feel very welcome by all the staff and she soon adapted to care home life. The care staff are amazing and have enabled Mum to feel at home by giving her independence and accompanying her on trips outside, where she has been made to feel
like one of the family. She has been treated with respect and dignity throughout her stay by all the staff, from management to kitchen, who have been friendly and caring.

Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Michelle O (Regular Volunteer) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having volunteered for a few months at Oak View, Ashley Lodge. I find all residents are very well cared for by the caring staff I came into contact with. All residents seem happy and adjusted to their new living arrangements. There is much interaction between staff and residents. Nutrition for the residents
is of a high standard with choices which is so important. Activities are well catered for the residents. I find this home is very person-centred with the staff well informed of each individual resident and their likes, dislikes, life story. I really enjoy my visits and I too have been made very welcome by all.

Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

Thank you for your review. I'm so glad that you enjoy your visits. It is lovely to hear all the kind words about our staff thank you.


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Review from Bernice F (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my mum was at Ashley Lodge Oakview residential unit she was treated as we would have treated her within our family.
I feel it was the "going beyond the call of duty" that made my mum and us feel so at home.
Nothing was ever too much.
When mum passed away, I was astonished by the care
and support we received as a family.
Mum had the best care I could have possibly asked for.
Thank you to the staff in Oakview and Ashley Lodge.

Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words about our staff. I'm sure that in time to come you will look back at your mums time with us with fond memories.


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Review from Kimwyn D (Friend of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome from staff.
Comfortable surroundings.
The residents are treated as individuals with good interactions with staff.
A varied daily menu which is enjoyed by residents.

Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Ali (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakview at Ashley Lodge Care Home provides a safe, clean environment for my mum who has deteriorated with her dementia during her stay there. Her personal needs are provided by trained staff so that she always appears clean and tidy. She is given a choice of balanced menus for mealtimes and anytime
I have seen or eaten the food it is very good.
They provide various entertainment although mum chooses not to join in everything.
The staff are always pleasant and speak kindly and encouragingly to mum. I find I can speak to staff at any time and there are regular resident/family/friends meetings where concerns can be raised. I love the Sunday afternoon monthly tea organised by the manager at Oakview as it has a more social feel. I feel they all look after mum very well!! Thanks.

Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Jennifer L (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my mother in her care home, I have always been impressed. All the staff are very kind, caring and patient. They are always welcoming and a calmness surrounds the home. My relative is always clean and the room is tidy.

Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Lesley D (Wife of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I should like to say on behalf of myself and my husband that the management team at this home have gone above and beyond to make my husband's stay at this care home the best it can be. Which, in turn, has made life easier for me to be able to cope with the fact that he had to leave our home. So we end
up much happier.

Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

Thank you for your review. I'm so pleased to hear that you and your husband are happy, I know it must have been so hard for you when your husband had to go into our care, but hopefully, now you have peace of mind knowing that he is well cared for.


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Review from P D (Sister of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister spent her last 15 months at Ashley Lodge. She needed total physical care, all day in a wheelchair and needing a hoist to transfer. Mentally, she suffered some short-term memory loss and increasing dementia. One day her usual self and another sunk in the deepest depression, so caring for her
was never easy.


The trained nurses, always one on duty, were excellent and endlessly patient when she was being difficult about taking medication. The day to day care nursing varied in competence with the constant changes of staff, some with poor English, but I never heard anyone being impatient with her. I visited several times a week and was always made welcome.


Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Leonora M (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Ashley Lodge has been so kind and supportive. They have looked after my mother so well and tended to her needs at this difficult time.

Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Geraldine B (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far we are satisfied with the care that my father is receiving. Staff very helpful and cooperative. He says he is very happy here and is being looked after well.

Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

Thank you for your review. I'm so glad to hear that your dad is happy and settled and that he is been well looked after, this must give you such peace of mind.


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Review from Michael B (Husband of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Ashley Lodge for 1 1/2 years now, following complications following a stroke.


I am very happy with the care my wife receives and she enjoys talking and interacting with all the staff.


The care here at Ashley Lodge is given by outstanding staff who are always doing much more

than is expected of them.


The care comes from the heart and this is reflected in an outstanding team of staff.


Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from J T (Daughter-in-law of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things are much improved now - particularly attentiveness of carers and carers are younger and nicer.

Reply from Jayne Duck, Customer services administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Ashley Lodge Care Home is calculated as follows: ( (293 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 378 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.


Tony

Tony Kuriakose

Job Title: Nurse

Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.


Esther

Esther Punt

Job Title: Senior Healthcare Assistant

Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.


Douglas

Douglas Moreira

Job Title: Chef Manager

Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.


Cathy

Cathy Harkus

Job Title: Care Assistant

Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”