Ashley Lodge Care Home

Golden Hill, Ashley Lane, Ashley, New Milton BH25 5AH
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9.8 105 Reviews
  • Ashley Lodge Care Home, New Milton
Ashley Lodge Care Home in New Milton, Hampshire offers 24/7 residential care, elderly care, end of life care, respite care and general nursing care, as well as dementia care.

All rooms come with an en-suite facility, pets are allowed and residents can access Wi-Fi from anywhere in the property.

The care home is set in the grounds of quiet and secluded mature gardens, with a large seating area for residents to enjoy fresh air with family and friends.

The team of nurses, carers, kitchen staff and assistants work hard to create a safe, comfortable and enjoyable place for residents to live.

The catering team provides a fresh balanced menu which is planned with the consultation of residents.

An activity coordinator helps to arrange a wide range of activities for individuals to get involved in, including sensory activities, doll therapy, gardening and shopping trips.

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Care Provided by Ashley Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Down Syndrome
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Rolfe (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (77)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Ashley Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Ashley Lodge Care Home Reviews (105)

Total of 105, showing 81-100
9.8

Ashley Lodge Care Home has a Review Score of 9.8 (9.751) out of 10, based on 34 reviews in the last 2 years. Over all time Ashley Lodge Care Home has 105 reviews.

Overall Experience

  • 76
  • 26
  • 3
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Date Published

105
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Review from Sylvia M (Wife of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband is treated with kindness and respect by staff and is never treated unkindly by anyone.
My concerns (of all types) are addressed as soon as it is possible to do so.
Maybe some extra physio would help him. He is still smiling!

Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. I'm so glad that your husband is still smiling and that any problems you may have are sorted as soon as they can be. This must give you such peace of mind.


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Review from Arthur D (Resident) assisted by family/friend published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Well looked after. The food is very good. The staff are very friendly and caring. My wife is treated well when she comes to visit, and it is good that she can visit when she likes.

Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. I'm so glad to hear that you are happy and settled and enjoying the food and feel well looked after. I'm sure your wife has peace of mind knowing that you are happy and looked after.


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Review from C S (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into Ashley Lodge very well and is happy and well cared for. The staff are so caring and treat my mum as their own.


I particularly like the open room door policy - there is always someone walking by and waving, saying hello.


The food is excellent, although Mum doesn't eat

much. Very satisfied with her care.

Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. It is lovely to know that your mum is happy and settled.


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Review from Sue M (Friend of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An immaculate home with lovely staff. Always warm and welcoming, even the residents seem happy when you meet them. Well done Ashley Lodge.

Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Diane R (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely calm, relaxed atmosphere with exceptionally caring, compassionate staff who treat residents with utmost dignity. They cannot do enough to help and are always very supportive when you want to discuss the care of a resident. I can't praise them enough.

Reply from Jayne Duck, Customer Services Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from M L (Friend of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my visits to the nursing home have been unannounced. I have seen staff dealing so well with Dementia patients.
Dementia care is very challenging and in some ways unrewarding, but end of life care is so important.
My friend has had good care but is now nearing the end of life.
The nursing staff
respect the patients, they seem positive and cheerful in what must be a hard work situation. I cannot comment on some items because I am not the patients family.

Reply from Emily Wilson, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lynne W (Wife of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my husband 5 or more times a week and have always been impressed by the staff consistency of approach as led by management. Without exception, I have only ever seen staff treating residents with kindness, consideration for individual needs and with dignity.
My husband has settled so well and
is supported to be as able as possible within his levels of dementia which can fluctuate temporarily.

Reply from Emily Wilson, Customer Service Administrator at Ashley Lodge Care Home

Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are happy with Ashley Lodge and their staff. The Bupa Customer Care Team.


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Review from Janet J (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this home for 8 years now. All in all, everything is as it should be but there have been a few blips over the years, 14 to now. The nursing and care maintenance staff are very pleasant and do their job. Catering staff are good, glad we now have a decent chef as that was a problem
a while ago. My only concern is the way some things are written in the daily charts. Mum is 100% reliable on the staff, but they say they assist in giving her a wash or food. This has not been good for us as we're trying for complete funding and the people doing this interpret this differently.

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Review from Simon F (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous. My mother loves Ashley Lodge, it truly is her home.

Reply from Tom Meyer, Customer Service Administrator at Ashley Lodge Care Home

We are glad to hear she has been able to find a place she can feel at home. Thank you for your review.


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Review from Barbara N (Sister of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in care now for 12 months, during which time he has received more care and attention than he would have had at home with me.
He is very content there and the staff are very very good with him - despite going down hill - due to old age and dementia, they treat him as an individual
being not as a chore.
I consider myself lucky to have found such a wonderful home for him.

Reply from Jayne Duck, Customer servicies administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Yvonne J (Friend of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends moved into Ashley Lodge Care Home in April 2015. Whilst in there they have received kind and caring attention. The staff are of the highest calibre and nothing is too much trouble. Sadly, one of my friends passed away and the staff are managing the partner left behind. My friend was married
for many years. This could be a very traumatic situation but the staff are showing their caring side and help my friend to come to terms with her loss. I would and tell people what high standards Ashley Lodge Care Home achieves. The staff with their care for the residents make a home like environment for all.

Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jean S (Wife of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first, everything was alien to me but as the weeks have flown by things slot into place and you start to feel part of a very dedicated homely family, when all my needs are sorted out then things settle down and everybody does their bit of duty and everybody's happy.

Reply from Emily Wilson, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Carol S (Daughter-in-law of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the team at Ashley Lodge Care Home, not only for their loving care of mum but also of me. Nothing was ever too much trouble and I really felt that we mattered.
Continuing improvements i.e. sensory room and garden means that an already wonderful home just gets better.
My
sincere thanks to all the staff for making a very difficult time bearable.

Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Philip L (Nephew of Resident) published on 16 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

About a year ago I left a very positive review about Ashley Lodge but since then a number of issues have caused me to alter my view of the home. Let me say, first of all, that the care staff and nurses are outstanding - always showing great care and commitment to the residents. The problems arose due
to inadequate staffing levels, over-reliance on agency staff (who do not know the residents of course) and poor overall supervision. I visit my uncle twice a week and I began to find situations that were unacceptable. It seemed that staff were stretched thinly and any major issue left them struggling, despite their best efforts. My concern for my uncle's welfare led to me considering moving him to another home and this was accomplished recently.

Reply from Rachel Elliott, Customer Service Administrator at Ashley Lodge Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Jean C (Wife of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ashley Lodge for two days but already my son and I are delighted with the care he is being given.

Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Leonie P (Daughter of Resident) published on 3 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff that my husband and I have met have been extremely caring and friendly, the whole place has a good atmosphere. Records and my mums care plans are well kept and always up to date, on the odd occasion I have asked a question the staff have been able to show my the answer either in her care
plan in her room or in her notes held at the nurses station.


Mum is happy at Ashley Lodge, is kept clean with clean clothes, she is encouraged to get up and dressed each day and goes to the dinning room to eat with the other residents. There is time for activities and socialising in the afternoon. There is a nice garden surrounding the home and plans to put in extra plants which have been donated by local firms.


Reply from Lydia Waller, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Rosemarie U (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we went to view Ashley Lodge we were impressed with the friendliness of everyone, especially the managers. They both come over as very enthusiastic and caring people. We were also impressed with the activities lady, whose energy seems boundless to provide the residents with as much stimulation
as possible. The cleanliness and decor is top rate, and also the food menu is vast and varied. I'd certainly choose Ashley Lodge in my old age especially with the managers, plus carers still there.

Reply from Rachel Elliott, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Sue R (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Ashley Lodge are very good and caring with a pleasant attitude. I would like to add that the maintenance man is always very helpful when needed and keeps the home nicely decorated.

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Review from Steph (Daughter of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Lodge is a very happy, warm and caring home. The staff are friendly, thoughtful and very efficient.
Since my mother's joined the home she has much better health, is happier and enjoys the community spirit and activities.

Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from John W (Son of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new manager is excellent had has made some very good improvements. The staff, management and carers are excellent. This care home has a very good supported atmosphere.

Reply from Rose Pickering, Customer Service Administrator at Ashley Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Ashley Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Ashley Lodge Care Home is calculated as follows: ( (293 Excellents x 5) + (76 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 378 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (5)

Jessica

Jessica Rolfe

Job Title: Home Manager

I have worked in healthcare for over 12 years. I feel that you need to be so many things to be a care home manager but the most important thing you need is passion in everything you do for your residents and team.


I was born and raised in the village of Ashley so when the opportunity came up to make a difference to one of my local care homes, I grabbed it with both hands.


I’m a great believer in giving something back so spend a lot of time raising money for both local and national charities.


Tony

Tony Kuriakose

Job Title: Nurse

Joined: 2019

I have been working as a nurse in care homes for over three years and moved to Ashley Lodge in February 2019.


I love the professional, friendly and family atmosphere that we promote at Ashley Lodge.


My spare time is spent studying as I have a passion for learning and development.


Esther

Esther Punt

Job Title: Senior Healthcare Assistant

Joined: 2017

I have been a carer for over 10 years and have worked at Ashley Lodge since 2017 – there’s nothing else that I would rather do!


We work as a team to provide care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love to do charity work raising money for Cancer Research and Julia’s House Children’s Hospice.


Douglas

Douglas Moreira

Job Title: Chef Manager

Joined: 2018

I have worked as a member of the kitchen team at Ashley Lodge since 2018 and in July 2019 I was promoted to Chef Manager.


I love to take time to meet the new residents and find out about the food they like to eat, as I believe mealtimes are one of the most important times in our home.


My spare time is spent socialising and cooking for my friends and I also love to spend time at the beach.


Cathy

Cathy Harkus

Job Title: Care Assistant

Joined: 2020

Cathy spent most of her working career in a high-powered corporate job in the motor trade industry. After moving to a new area, semi-retired, she took a part-time role in a local bar. During lockdown, she wasn’t working and saw a lot of adverts on TV about the care industry and really wanted to help her local community, so she applied to work as a Home Assistant in our lovely home. “I really wanted to give something back to my community and I haven’t looked back! From kitchen work to housekeeping – I’ve done a bit of everything to help and I’ve loved it! I previously visited a care home when one of my relatives was in care and I couldn’t wait to get out of the place, but I’ve never had that feeling at Ashley Lodge. I walked in and the home was clean and tidy, the residents were lovely, and the staff were just so welcoming.”


“I love having a chat with our residents when I can but being part of making a difference to their lives is my favourite thing about working here. A few weeks ago the kitchen team served mince pies at afternoon tea and one of our residents was so excited! He told me how much he loves them, so I spoke to the kitchen and got him some extra ones and his face just lit up, he was so happy! It’s the little things that can make a huge difference to their day and I go home happy knowing that I made that happen.”