Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
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9.8 94 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.

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Care Provided by Barchester Ashcombe House Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Lambert (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Ashcombe House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,598

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.


  • Parking

  • Onsite private car park.


Barchester Ashcombe House Care Home Reviews (94)

Total of 94, showing 1-20
9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.773) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Ashcombe House Care Home has 94 reviews.

Overall Experience

  • 75
  • 19
  • 0
  • 0
  • 0

Date Published

94
5
15
28
66

Review from Jane L (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 103 this last weekend. She is not aware of everything around her, but appeared happy to be in her best clothes, with balloons and a beautiful cake made especially for her. Mum has been in Ashcombe for 6 years and is always treated with respect and care.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review. We had the best day celebrating with you all.


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Review from Alan S (Husband of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home, where my wife felt at ease as soon as she arrived. The staff all got to know her immediately, and provided all her needs.
The rooms are not big, and there are only 30 residents, which makes Ashcombe a very homely place to stay.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, it means a great deal to receive feedback and we look forward to seeing you again in May.


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Review from Christine S (Daughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional and caring and thoughtful, they are super efficient and deal with any queries straight away , so pleased my mum is in this care home she is very happy there ,

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Christine, for your kind feedback it means so much to us when we receive feedback and compliments.


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Review from T F (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent place for families to put loved ones into. Very welcoming from management to care workers. Good social activities in the home and outside visits. Nice outdoor space for summer sitting.
Cosy bedrooms and cosy day room where all activities take place.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for taking the time to leave a review for us. your feedback is truly valued and it's helpful for other families to read when searching for care for their loved ones. I will make sure the team are informed of your kind words.


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Review from Chloe W (Granddaughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are the loveliest caring people. It puts our minds at rest knowing he is being so well cared for. A suggestion of satellite TV in the living room so residents could watch more variety of old programs instead of just (currently) game shows of which only 2 residents watch and have control over
the remote.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Chloe, for your review and feedback. I will certainly take note of your comment regarding satellite TV or any other potential streaming/network systems that we could provide for the residents.


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Review from J M (Resident) assisted by family/friend published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ashcombe House Care Home is a very happy care home, very friendly, nicely furnished but noisy. The staff were always happy and willing to do whatever was needed. It was so good to be taken out of the garden centre. I would recommend to friends.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for you feedback, we really enjoyed your company through your respite stay. We have addressed the volume of the television in the neighbouring bedroom so hopefully this will address the noise. We hope to welcome you back in the future.


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Review from Sally A (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Ashcombe House Care Home offers a fantastic and engaging environment with dedicated staff who take the time to connect with residents and understand their unique needs. There are daily activities for everyone, complimented by top-quality restaurant food with plenty of variety. The facility
warmly welcomes families to participate and engage. If I had to describe Ashcombe, it's a place that caters to personal and individual needs, fosters family involvement and promotes happiness, smiles, laughter and fun. For my family and me, this home is truly exceptional. 10/10.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review; it is wonderful to have your experiences, and I will certainly feed this back to the team.


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Review from Lorraine E (Daughter of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last month we had to make the heartbreaking decision to have Mum admitted to Ashcombe House.
At 91 with cancer and mobility issues, Dad could no longer safely care for Mum.
Up to this point in our dear mum's life, we had always said we would never move mum into a care home.
Sadly we had to face facts,
we had to think of Dad becoming so exhausted from caring for Mum.
We did lots of research and arranged a visit. As soon as we walked through the door we felt an instant warmth, we felt relaxed and felt our pre-conceived worries melt away.
Mum has been a resident for 3 weeks and is settling well. The relief of knowing she is safe is such a wonderful feeling. Every member of staff has treated Mum with the utmost dignity and respect, nothing has been too much trouble.
They really do go the extra mile.
On my parent's 61st anniversary, they set a table with flowers, a glass of wine and even baked and iced a beautiful cake.
Wonderful enrichment activities and a family feel to the home.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for taking the time to write a review for us. We are truly privileged that you chose us to care for your Mum. I will pass your kind words onto the team.


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Review from Gail B (Husband of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband has been here for seven years. The staff are so caring and helpful and is only 5 minutes away from where I live, so if there was an emergency, I could be here very quickly.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your time in completing a review for us. We really appreciate your comments.


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Review from Karen L (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From show round to Mum moving into Barchester Ashcombe House Care Home, I can not fault any part of it. It was an easy choice as this was the best home out of the many I visited. I was made to feel valued and all details explained on an easy-to-understand basis. On the visit to Mum, she was put at ease
and treated like a real person, not just a number. Day of arrival was handled very professionally, from pick up to room preparation. I could not fault the lunch either. Having just visited Mum after one week of her being there, I could not be more pleased. She has joined in with activities, made friends and looks so well. My sister and I cannot thank you enough.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we are so pleased you chose us to care for your mum. She has settled in so well.


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Review from Robin M (Power of Attorney of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been LPOA for an elderly lady for many years and she went into Barchester Ashcombe House Care Home in 2018. The staff have always been excellent and have cared for this lady like she was family. Originally, she went into the home with her husband whose health was failing. He became a paraplegic
and sadly died in 2019. The staff looked after him and were very professional in meeting his complex needs. Over the intervening years, the management and staff have looked after this lady with kindness and gentleness and it has made it a pleasant home. In April, she suffered what we think was a mild stroke and also succumbed to a chest infection. As a result, she passed away at the grand age of 95. The nurses and staff have been excellent throughout this difficult period and together with the local GP practice, provided all the care that one could have hoped for. This care home may not be the largest care home but it was perfect for this lady.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review on Ashcombe, she will surely be missed by us all.


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Review from Peggy W (Friend of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting two or three friends for the past three years and have been very impressed with the staff here and their attitude and dealing with the residents.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, it's always a pleasure seeing you come in to visit.


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Review from M B (Friend of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. Atmosphere always welcoming and staff are receptive to suggestions. Rooms (though small) are always clean and maintenance is thorough. Residents often enjoy excellent entertainment. Food is attractive and garden delightful. Sadly, have to put poor for value for money
- as no home is good value - that takes residents' life savings.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind feedback; I will ensure I pass this on to the team.


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Review from Michelle M (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well cared for. The staff are always very helpful, efficient and fun. The activities are always fun and entertaining. Because of the above, I enjoy visiting my mum.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review; we really appreciate your feedback, it's always lovely to see you.


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Review from Cheryl H (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is cared for well at Ashcombe House. Everyone there does such a great job. I can not fault anything and I appreciate the respect and care my dad is given.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Cheryl for your time in completing a review for us. I will pass this on to the team.


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Review from Jean E (Niece of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my relative went into her care home, she was sad, confused and anxious. She is visually impaired and found it confusing. Within a month we could see an improvement. It was amazing. She has her quirks which will not change but everyone has been so caring and patient, it is wonderful. From all her
family, thank you.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, We are so happy you picked us for your aunt, she is great! We love caring for her.


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Review from C M (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the management to all the staff attention to my mother's needs has been outstanding. Settling in of new residents couldn't have gone smoother.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review of Ashcombe House, we appreciate your time in completing this for us.


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Review from R W (Friend of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is really enjoying life at the home. The staff are fantastic and there's lots of activities. There is an entire program every week and something for everyone. The manager's office is always open and she is very friendly. I've put my name down to move in.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we are so pleased to receive lovely feedback.


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Review from Christine C (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff and my friend and I thoroughly enjoy all activities as a visitor they are kind and helpful.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for finding the time to complete a review. It's always lovely to see you when visiting.


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Review from Peggy G (Resident) assisted by family/friend published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's as good as it gets living at Barchester Ashcombe House Care Home. I didn't think I would even get used to living in a care home but I was wring. I am so happy and love my new home and the friends I have made.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Peggy, we love that you are a part of the Ashcombe family.


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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Barchester Ashcombe House Care Home is calculated as follows: ( (267 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 335 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (26)

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Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager

Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.


Bianca

Bianca Garcia

Job Title: Deputy Manager

Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.


Gozel

Gozel Gardiner

Job Title: Admin

Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.


Ericka

Ericka Rayoan

Job Title: Nurse

Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.


Michelle

Michelle Martin

Job Title: Activities

Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.


Eric

Eric Muldoon

Job Title: Head of Maintenance

Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.


Tracey

Tracey Dyer

Job Title: Head Chef

Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.


Sarah

Sarah Biro

Job Title: Speak up Champion

Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions


Anita

Anita Suniwar

Job Title: Care Practitioner

Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses


Holli

Holli

Job Title: Hairdresser

Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.


Gemma

Gemma Enable

Job Title: Digital Care Planning

Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with


Frequently Asked Questions about Barchester Ashcombe House Care Home

What types of Care is Barchester Ashcombe House Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Ashcombe House Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Ashcombe House Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Barchester Ashcombe House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ashcombe House Care Home to the centre of Basingstoke?

0.5 mile(s) as the crow flies, distance by road may be significantly further.