Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
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9.8 95 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.

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Care Provided by Barchester Ashcombe House Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Lambert (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Ashcombe House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,598

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.


  • Parking

  • Onsite private car park.


Barchester Ashcombe House Care Home Reviews (95)

Total of 95, showing 41-60
9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Ashcombe House Care Home has 95 reviews.

Overall Experience

  • 76
  • 19
  • 0
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  • 0

Date Published

95
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15
29
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Review from Jonathan C (Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have had at Ashcombe House has been excellent. Also, the staff are very friendly and I have been made to feel very welcome. They have also been very kind in meeting my care needs. There is also a very nice atmosphere and lots of activities to occupy the residents.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for taking the time to review us, also thank you for your kind words.


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Review from C R (Respite Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were really attentive and helpful. Nothing was too much trouble no matter what it was.
Would have been nice to have an ensuite room.

Reply from Abbie Johnston, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we do hope you come back soon.


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Review from S C (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As with many elderly people, my mum didn't want to go into a care home. However due to a number of illnesses that caused her to require 24-hour care/nursing we needed to find somewhere for her. She has been a resident of Ashcombe House for around 7-8 weeks now and she has settled in very well. The home
is very well furnished with modern decor and very clean. The staff are friendly and helpful and genuinely care about the well-being of the residents. The food is also amazing. I have been there when lunch or dinner is being served and it's very appetizing. They also have tea and homemade cake in the afternoon. It has taken a lot of stress and worry away knowing that mum is being so well cared for both medically and personally.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, we really appreciate you finding the time in writing us a review. I'm glad we are here for Mum.


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Review from John W (Son of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after by the manager and the team for the last 3 years. They all went out of their way to make her last few years enjoyable, we were all looked after when we visited and with 5 siblings we were there a lot. Mum passed away yesterday (4th) peacefully and in her sleep, all of
the staff went out of their way to ensure we were there as much as we wanted to be.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for finding the time to leave a review. Your Mum was a very strong, remarkable lady. We are really pleased you picked Ashcombe. She was a lucky lady, having such a loving family.


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Review from Sue B (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Ashcombe’s care for the last nine months and is being looked after extremely well. All of the staff are so kind and the home is very caring and well run. The manager keeps a very tight ship and is herself very approachable and kind too. Ashcombe is spotlessly clean and very welcoming
with lovely furnishings throughout. I have already recommended Ashcombe to several friends who have elderly parents too.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Sue for your kind review, We adore mum and we are looking forward to better weather so we can start enjoying some trips out again.


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Review from Sally G (Daughter of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Barchester Ashcombe House since September 2017. I have the highest respect for all the extremely supportive and hard-working carers and staff who look after her. They are so loving and caring towards my mum. The activities coordinator keeps me updated with regular photos of
Mum. Mum has just celebrated her 100th birthday and all the wonderful carers and staff, especially the activities coordinator, made Mum's day so special for her and the food created by the head chef was superb. Huge thank you to everyone.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Sally, It was a lovely day celebrating Mums Birthday. It was nice to be able to celebrate this special day with you.


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Review from S S (Nephew of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt tells me the staff cannot do enough for her and everything is perfect and clean. When I visit my aunt in the hub it is well organised and the staff are friendly and make you feel very welcome. Lovely.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you very much for your review, we are happy that your aunt is very happy here and that we are able to provide a welcoming and safe environment for visits.


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Review from P P (Friend of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before Covid-19 every time, I visited my friend I felt very welcome. Always an opportunity to have a cup of tea while we chatted. My impression of residents care has been very positive, caring, helpful and professional. This week I say my friend in the Pod and even there I could have a cup of tea, very
nice. I found the management helpful and accommodating when I asked for an appointment. My friend has often said that she is happy there.

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Review from S P (Daughter of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and treat residents with dignity and a caring attitude. Things have been extremely difficult this last year. My father is well looked after and is encouraged to join in the activities and engage with other residents. He certainly was not happy to do this when he first became
a resident. He is happy in his surroundings. Thanks to all.

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Review from Neil S (Son of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother and father resided at Ashcombe House Care home for a considerable time. Whilst there, they were looked after with loving care and dignity. I would not hesitate to recommend this home.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you very much for your kind review, your mum and dad were wonderful individuals and it was such a pleasure to have them here with us at Ashcombe House.


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Review from R D (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and sister who regularly visited our father in Ashcombe House Care Home, found Dad always to be cared for with the highest respect. The manager and her team of nurses and carers were all very good. Thank you so much; we shall always remember what you did for poor Dad. If he was still with us
all now, he would say what a marvellous job they all did for him. Many thanks.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you very much for your kind review; your dad is sadly missed by all here, and it was our pleasure to take care of him.


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Review from H H (Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most caring home. They cannot do enough for you. Lovely carers and staff.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you so much for your review, we love having you here at Ashcombe House and we are glad that you are enjoying your stay with us.


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Review from Joanne B (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very accommodating, helpful and kind. They have made my parents feel cared for and secure.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we are glad that we were able to accommodate both of your parents.


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Review from M C (Daughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Ashcombe House for some years. In that time, he was treated as we'd say 'like one of our own'. The love and support shown by the staff was heartfelt and constant. There were difficult times for my father, times when he wanted to go home, however, the wonderful staff were
empathetic to his feelings and did their best to console him. Thank you, he died without his blood family but I take great comfort from knowing he died with you all there.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, it means a lot to us all.


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Review from Janice C (Husband of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was sent to Ashcombe House for respite. They certainly looked after him well, even in his angry moments. Medication was sorted and his anger subsided, they were very thorough all the time he was at the home, they got him walking with a frame and he now is at home due to their care. Due to
COVID, never entered the home, but my husband said it was lovely and he really enjoyed the food.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Janice for your review. We honestly do miss him and hope he is doing well with you all.


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Review from G H (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Ashcombe in November 2019, all the staff are very friendly, offering visitors refreshments and the carers work in a professional manner. Before lockdown, I had been a frequent visitor to see my mum, and I noticed that all the staff at Ashcombe House work together as a team, which I
am sure helped enormously when lockdown occurred in March 2020. The carers and the entertainment organiser have kept me informed with the care of my mother by text or by video phone which was lovely to "see my mum", the office staff and the manager have telephoned with updates too. Now that visits in the garden are allowed with social distancing etc, it is so lovely to see that my mother had been looked after so well. I was told that there hadn't been any residents who were infected with the virus, everybody has worked extremely well together during a very tough time.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, I will pass this onto the staff as it's nice to receive feedback.


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Review from K C (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Ashcombe House after a stay in the hospital. I was contacted by the care home manager before he went, she phoned to find out about him and his family life before his fall and hospital stays. I thought this was lovely and very personal. My dad was unable to come home, due to
risks of falls, he stayed at Ashcombe House for rehabilitation, they helped him improve so much. The staff were all very friendly and helpful. It was so nice to know my dad was being looked after so well. The communication we received was brilliant. As my dad's stay was during lockdown and covid19, they arranged for video phone calls, which was nice as we had not seen my dad for 2-months. We also then had social distance visits, which were very well organised. Ashcombe House made a bad situation bearable for my dad and us as a family. Thank you for this.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review. It was lovely to have your Dad with us and is missed by the staff. We hope all is well at home.


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Review from N P (Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very good. I cannot praise them enough, especially during the pandemic. Nothing has been too much for them they have made things bearable during the lockdown and I thank them all.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your time in writing a review for us.


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Review from Christopher C (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident in November 2019. Since she has been there she states she has been cared for to a very high standard. On our visits to her, we have found the staff efficient, caring and very helpful, nothing is to much trouble. During the current crisis, the home have kept us updated
with what has been going on in the home. We were able to visit for the first time since lockdown on the 10th of July. We were made welcome and given instructions as to how the visit was to be conducted (it took place in the garden as the home still have a strict lockdown policy).

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for finding the time in writing us a review really appreciate your feedback and hope to see you again soon.


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Review from Michael C (Respite Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food excellent, staff cheerful and friendly. Nice garden and patio to meet other residents to do quizzes and games.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Barchester Ashcombe House Care Home is calculated as follows: ( (279 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (26)

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Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager

Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.


Bianca

Bianca Garcia

Job Title: Deputy Manager

Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.


Gozel

Gozel Gardiner

Job Title: Admin

Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.


Ericka

Ericka Rayoan

Job Title: Nurse

Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.


Michelle

Michelle Martin

Job Title: Activities

Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.


Eric

Eric Muldoon

Job Title: Head of Maintenance

Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.


Tracey

Tracey Dyer

Job Title: Head Chef

Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.


Sarah

Sarah Biro

Job Title: Speak up Champion

Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions


Anita

Anita Suniwar

Job Title: Care Practitioner

Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses


Holli

Holli

Job Title: Hairdresser

Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.


Gemma

Gemma Enable

Job Title: Digital Care Planning

Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with