The carers were all of a high standard, bringing fun and laughter every time they attended to me
Anthony F (Resident)
The home is always clean and I can't rate the food highly enough.
P W (Son of Resident)
the staff go above and beyond for the residents. It is a happy home.
D Y (Resident)
Bedhampton Court has a Review Score of 9.8 (9.835) out of 10, based on 22 reviews in the last 2 years. Over all time Bedhampton Court has 25 reviews.
Review from Anthony F (Resident) published on 16 November 2023
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Treated with Dignity
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Review from P W (Son of Resident) published on 9 June 2023
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Review from Jill W (Resident) published on 20 March 2023
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Review from Barry W (Husband of Resident) published on 30 January 2023
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Cleanliness
Treated with Dignity
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Review from S S (Husband of Resident) published on 22 August 2022
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The Review Score of 9.8 (9.835) out of 10 for Bedhampton Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.835 for Bedhampton Court is calculated as follows: ( (220 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.835
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bedhampton Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
I enjoy the variety each day brings, making moments of happiness for residents and their families, and supporting staff to achieve their goals. Qualified in 1984, I’ve worked in both the NHS and private sector, with a passion for end-of-life care.
Job Title: Deputy Manager
I’ve worked at Bedhampton for nine years and love everything about the home. I am a nurse first and enjoy getting on the floor with the residents regularly, spending time with the residents is the best way to get to know them well and be able to provide the best care.
Job Title: Administrator
I think of all our residents as friends and love to learn all about them and their lives and what is important to them! I enjoy working in the home-from-home environment at Bedhampton Court, alongside great colleagues and lovely residents who are a pleasure to meet and see everyday.
Job Title: Activities Coordinator
I’ve worked at Bedhampton since 2014, starting as a care assistant, and I love seeing residents enjoy and engage in the activities we plan. My job is complete when residents tell me they’ve had a great day. I hold an NVQ 3 in Health and Social Care.
Job Title: Receptionist
I enjoy building strong relationships with residents and their families, making them feel welcome and at home. I have completed NVQ Level 3 in Customer Service and NVQ Level 2 in Administration.
Job Title: Assistant Maintenance
I enjoy working in the calm and friendly atmosphere of the home. I always try to help residents with their requests and find someone who can if I can't. I've completed Legionella, Medex courses, in-house training, and fire marshal training.