Belmore Lodge

20/22 Milford Road, Lymington SO41 8DJ
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Top 20 carehome certificate
10 106 Reviews
  • Belmore Lodge, Lymington
Purpose-built in an 'arts and crafts' style, Belmore Lodge occupies a stately position close to the historic market town of Lymington, which nestles between the beautiful south coast and the wonderful New Forest.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Designed and furnished with a country house feel, Belmore Lodge offers 55 en-suite bedrooms, a number of comfortable lounges and a dining room overlooking the manicured gardens.

There are also well-equipped kitchenettes on each floor for both residents and their visitors' use. There is a cafe serving tea, coffee and cake and part of this room make up the activities area, complete with games and books.

The home has a unique ambience where it is not unusual to experience a sense of calm alongside the frequent sound of laughter.

Residents embrace the home-from-home setting of Belmore Lodge where their family and friends are regular visitors and social activity, both at the home and in the community is the keynote of life. The focus is one of resident empowerment and autonomy leading to a rich and contented life.

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Care Provided by Belmore Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Janie Wilkins (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Belmore Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356
  • (these prices are only a guideline, please contact Belmore Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Belmore Lodge, there's are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the i{ad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Parking is available on site at Belmore Lodge, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Belmore Lodge Reviews (106)

Total of 106, showing 21-40
10

Belmore Lodge has a Review Score of 10 (9.993) out of 10, based on 13 reviews in the last 2 years. Over all time Belmore Lodge has 106 reviews.

Overall Experience

  • 101
  • 5
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Date Published

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Review from Teresa N (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Belmore Lodge for several years and has always been extremely happy in the home. The staff and management are very friendly, helpful and caring. We have often had lunch with my mother at the home and the food is excellent.

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Review from Kerry L (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really pleased with the care which my mother receives at Belmore Lodge. The staff genuinely care about her, which is crucial. The home cleanliness and facilities are very good. The activities seem to be varied and plentiful. There has been a recent change in management, so it will be interesting
to see how this works out. Overall - good.

Reply from Janie Wilkins, Home Manager at Belmore Lodge

I am pleased that you are happy with the care at Belmore Lodge. We continue to strive toward excellence, which I'm sure you will continue to see.


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Review from Jenny W (Respite Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For two weeks of respite care after a major spinal operation, all my needs were met; I received TLC, confidence, building and delicious food.

Reply from Julie Jones, Operation Manager at Belmore Lodge

Thank you for your kind words, it was a pleasure to have you stay with us, please keep in touch, and pop in to see the staff and other residents at any time.


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Review from M M (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Belmore Lodge to be very welcoming and accommodating. Nothing has been too much trouble for us or for him. The calibre of care staff is high. There appears to be a good level of staffing. There is always someone available who has the time and interest to address any concerns regarding Mum.
The feel of the place is calm and relaxed, even though staff are clearly busy. A good balance!

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Review from Annie O (Respite Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Belmore Lodge from March to early May. She has been so very happy there. She often says how wonderful all the staff are, and the food is outstanding, very important to her!
Although she is returning to her home, if it doesn't work out, she is more than happy to return to live at Belmore
Lodge indefinitely. Thank you all for your care.

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Review from Tim B (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Belmore for a few months now. When she arrived she really liked it although struggling a little with leaving her home of 64 years behind. Initially very withdrawn, staying in her room almost exclusively. Including all meals.
Also never wanted to mix with residents.
Eventually, my sister
persuaded her to join a group activity one morning.
She thoroughly enjoyed it.
The next day I persuaded her to take part in the morning Activity. Brilliant everyone was fantastic and very understanding, including her so much. She even led the group in a song.
The staff are now getting her involved as often as possible and she’s responding so well.
Care, patience, understanding, quality and fun are so much part of my Mum’s life now.
So very pleased with Belmore lodge.

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Review from C L (Partner of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As circumstances forced my darling partner to reside in a nursing home after a severe stroke left him aphasic and right side paralysed. I am glad it was Belmore Lodge. the home and gardens themselves are a great help to feeling positive, the colours and furnishings particularly well-chosen with the
garden providing a diversion and suntrap. Obviously, the staff are Belmore's strength lies and in departments from cleaning and laundry to Nursing, activities, dining room staff and careers virtually everybody over the 10 years was extremely kind and considerate, giving valuable care, support and good-natured teasing to my partner which allowed such a humorous and independent man the freedom in so far as he could to have a life in and outside the home. To share despite his lack of speech, genuine interaction and relationship with staff members. Many of whom went above and beyond care for him. The pandemic lockdowns and my partners' 2/3 bouts of hospitalisation placed added burdens on them. The reception was a tower of strength helping residents' relatives maintain some kind of contact.

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Review from Robert C (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after, supporting and nursing a loved one at home is a value bestowed on us and think nobody else could ever come near with the empathy we give our dearest.
When the time comes and the decision has to be made no matter how emotional it be you look for the best in the satisfaction that you have
done the best.
My wife and I recently had to come to terms that we needed support after her mother had a diagnosis that required nursing care and 24hr support.
Belmore Lodge was to be her destination, a place that can only bring comfort in knowing your loved one is safe and that you have made a good choice.
I cannot fault it from the genuine empathetic staff, cleanliness and attention to detail around the site and rooms giving you a feeling that they are not only there for the residents but to support you as well with concerns.
The experience we have had with Belmore Lodge has made it easier to come to terms with, staff are genuine dedicated people and the setup run with the same dedication.

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Review from Mark J (Son of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed to go into a care home at short notice after losing his mobility. The team at Colten responded exceptionally quickly and we had him settled in within 48 hours. The staff are exceptionally caring and attentive, the food is good and the team have been able to provide physiotherapy sessions
quickly when other options weren't possible. I can't recommend Belmore Lodge highly enough. Thank you to the entire team.

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Review from Clare D (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belmore Lodge is a truly exceptional home. I had to find somewhere for my father very quickly and the staff at Belmore made this happen seamlessly.
Once at Belmore Lodge all the lovely, helpful, friendly staff went above and beyond to care for my father and literally nurse him back to health.
The
home itself has a wonderful atmosphere. There is a pretty garden and the rooms themselves are well set out and offer all you need.
If you are looking for a care home where you never have to worry about whether your loved one is being well cared for and is happy, look no further. My father was sad to leave this kind, happy and outstandingly professional home. We simply can not thank the staff enough for all they did.

Reply from Julie House, Home Manager at Belmore Lodge

Thank you very much for your incredibly kind words. We all enjoyed looking after your father and should he require a respite or even a little company in the future we would be delighted to welcome him again for a stay or just a cup of tea and a slice of cake. I hope you all stay well and we will hopefully see you again.


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Review from Brian C (Respite Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent about 8 weeks in Belmore to recuperate from a broken ankle, my wife stayed for about 12 weeks for respite care. We were looked after by a wonderful team of carers, all staff are very caring, helpful and friendly. The admin staff went out of their way to provide help and encouragement. All meals
were very enjoyable, with a good choice of menus. We would recommend Belmore highly.

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Review from Richard R (Brother-in-law of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for my brother-in-law for the last 2 and a half years. I was extremely pleased with the conditions in Belmore Lodge and for the care and consideration given for his end of life experience, by all the staff. I know he was not always the easiest of patients, but he frequently told
me how appreciative he was. You may wish to review the link to a primary point of contact for GP, hospital and other support facilities - particularly difficult with COVID-19. Visitors' lunches were much appreciated. I end by saying Belmore Lodge was excellent - so many thanks.

Reply from Julie House, Home Manager at Belmore Lodge

Thank you so much for your kind comments, it was a pleasure to have your brother-in-law stay with us and we were always very pleased to welcome you during the time he was at Belmore. The staff will be very pleased to hear that you were both happy with our home. With regard to the point of contact, we will certainly look to consider a sole point of contact for those that may want this. Thank you again.


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Review from Richard G (Son-in-law of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belmore Lodge provides an excellent level of service in a caring and friendly environment. Staff in the home - both nursing and support staff - are always prepared to go the extra mile, and the actions from the parent company Colten Care has been excellent through the Coronavirus crisis, taking sensible
and proportionate precautions and keeping residents and family well-informed. My mother-in-law has lived here happily for nine years now and in that time we have always felt extremely comfortable that she is well cared for and her needs being met in a personal and supportive way. Highly recommended.

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Review from S B (Respite Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good experience. I was admitted in a wheelchair still feeling very unwell after 2 weeks in hospital. Six weeks of good care, R&R has made a great difference, also the nutritious food and chef kindly making me special diabetic desserts. Great advice from the nurses and all the staff very kind
and cheerful.
The activities help to get you going but if you want to be quiet you can be. Loved the garden.

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Review from W D (Son of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A delightful care home. Bright, clean, and friendly. Highly professionally run. Excellent communication. Nursing and care staff looked after my mother extremely well and she had a very dignified end. I could not have asked for more.

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Review from Jill H (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been amazed at how well all the staff have looked after the residents during such a difficult time during the COVID-19 pandemic. It has been a worrying time for both residents and staff but the staff has always gone the extra mile - reassuring the residents about the virus and their concerns
about their families, arranging extra activities and adapting to the new clinical advice. Enquiries after residents are always answered positively and cheerfully, whether it be via the nurse or reception taking mobile phones to a resident. The management have taken every care to keep residents’ families up to date with the government and the company’s response to the pandemic which has been both honest and reassuring.
Amongst all this my mother’s 101st Birthday was celebrated with balloons, a special cake and a Skype call to us. Although we couldn’t visit due to government restrictions then, we all felt we had shared her special day. A big thank you to every member of staff at Belmore.

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Review from M G (Partner of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew three people who'd been here and who all recommended it, so when care was needed we went to visit and liked it immediately. It is clean and well cared for and had no smell of urine. The staff are extremely kind and caring not just to my partner but me as well. His room was bright and cheerful
with lovely patio doors and his own bathroom. I was able to visit whenever I wanted, so stayed with him for many hours and was always served tea/coffee with him. There is a lovely lounge on the top floor where family members in larger groups were happy to join us. He was very comfortable and content and I would highly recommend it here to everyone.

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Review from Mark U (Son of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time of writing this review, I have been unable to enter the home for just over five weeks on account of the Coronavirus lockdown. Accordingly, I speak to my mother on the phone every day, and despite the fact that we have very little news to discuss, her spirits remain high, and she is always
full of praise for the staff who look after her.
Fortunately, it has been possible to drop items off for her during this period, and this is done at the entrance porch where a member of staff will pick them up once I have retreated to a safe distance, and I understand that those items are then cleaned before being taken up to her room. The only negatives that I can ever comment on are the occasional lack of parking spaces.


Otherwise, the daily activities seem to continue without too much disruption, and she clearly enjoys those which she attends. She rarely complains about anything at the home, so if you are considering a care home for a loved one, do pay a visit to Belmore Lodge. It’s a lovely home with really helpful and super friendly staff, and it always has a wonderful atmosphere.


Reply from Julie House, Home Manager at Belmore Lodge

Thank you for your review. I know your daily calls are welcomed by your mother, as too are your gifts. I am sorry if you have trouble parking, if you call ahead we will gladly reserve a space for you so you can drop off the gifts to your mum with ease.


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Review from S I (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I viewed this care home for our Mother. We were extremely impressed with all the staff and rooms and knew this would be the one that she would be happy in for some respite.

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Review from J G (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed with cancer and was admitted to Belmore Lodge for palliative care. My father was also admitted so that he could be with my mother during her final days.
Belmore Lodge were wonderful, extremely caring and very professional. My mother died on March 23rd whilst in care and we could
not have wished for a nicer, more loving and caring environment for her final days.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Belmore Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Belmore Lodge is calculated as follows: ( (150 Excellents x 5) + (1 Goods x 4) ) ÷ 151 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belmore Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Janie

Janie Wilkins

Job Title: Home Manager

Janie leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Rani

Rani Krishnamma

Job Title: Clinical Lead

Rani is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.