Belmore Lodge

20/22 Milford Road, Lymington SO41 8DJ
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Top 20 carehome certificate
10 106 Reviews
  • Belmore Lodge, Lymington
Purpose-built in an 'arts and crafts' style, Belmore Lodge occupies a stately position close to the historic market town of Lymington, which nestles between the beautiful south coast and the wonderful New Forest.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Designed and furnished with a country house feel, Belmore Lodge offers 55 en-suite bedrooms, a number of comfortable lounges and a dining room overlooking the manicured gardens.

There are also well-equipped kitchenettes on each floor for both residents and their visitors' use. There is a cafe serving tea, coffee and cake and part of this room make up the activities area, complete with games and books.

The home has a unique ambience where it is not unusual to experience a sense of calm alongside the frequent sound of laughter.

Residents embrace the home-from-home setting of Belmore Lodge where their family and friends are regular visitors and social activity, both at the home and in the community is the keynote of life. The focus is one of resident empowerment and autonomy leading to a rich and contented life.

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Care Provided by Belmore Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Janie Wilkins (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Belmore Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,356
  • (these prices are only a guideline, please contact Belmore Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Belmore Lodge, there's are no specific visiting hours, all that is asked is that visitors let the home know they are in the building by signing in on the i{ad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable the visit.


  • Parking

  • Parking is available on site at Belmore Lodge, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Belmore Lodge Reviews (106)

Total of 106, showing 61-80
10

Belmore Lodge has a Review Score of 10 (9.993) out of 10, based on 13 reviews in the last 2 years. Over all time Belmore Lodge has 106 reviews.

Overall Experience

  • 101
  • 5
  • 0
  • 0
  • 0

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93

Review from Caroline T (Stepdaughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father celebrated his 10th wedding anniversary at Belmore today with his wife who is a resident. The staff suggested a romantic lunch and cream tea and they went to so much trouble with balloons, delicious food and great table decorations. My father and stepmother were so touched and the staff were
wonderful.

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Review from R N (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Belmore Lodge for eight years as a result of a cerebral haemorrhage and was unable to walk. In all that time, I have never had cause for concern over his care. He was always clean and well fed. His room was bright and comfortable and nothing of his ever went missing. He was
hoisted from bed to chair every day and treated with great kindness as was I and my family. All staff were thoroughly professional and took the time to keep him company. A brilliant service from a very well run care and nursing home.

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Review from J W (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my stay here very good. All the staff are excellent - very kind and will do anything for you.

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Review from Valerie W (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff enough for what they are doing for my father. The staff are fantastic with my father food is lovely.

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Review from Cynthia P (Daughter of Resident) published on 6 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I phone up and I live a long way from my father, there is mostly people I have met who answer it and "know" how to deal with an emotional daughter, so well done on that side as well! The lovely Manager personally made sure that the problem I mentioned was sorted and a new check list was drawn
up to help sort the problem out. So we were very pleased, thank you. Many thanks again.

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Review from J B (Friend of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the resident I visit in Belmore Lodge is in a very poor physical and mental state. It is gratifying to see her so well cared for in such a safe and comfortable environment. I visit almost every day and appreciate the warmth of the staff who are always happy to answer any questions I have.

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Review from John F (Regular Volunteer) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My contact with Belmore Lodge and consequently with the home manager has been as a Church Minister caring and supporting two of the elderly lady residents.
I am impressed on how well the home is run, through my contact with the staff and frequently with the manager, I observe an organised and happy
environment. I believe this is due to the way that the manager runs the home. She clearly has the respect of the staff all of whom under her direction are always polite and helpful.
The manager clearly has her heart for the residents being willing to accommodate their wishes even when they are very challenging, whilst ensuring a balance and fair approach to others in the home and the needs of the staff. Over a lengthy period, she has helped provide for the particular needs of one of the ladies I have been supporting. She has always been patient, positive and willing to try different approaches to secure lasting satisfaction for the residents concerned. At times this has meant arranging special meetings spending time with myself and the resident.
Sadly this lady died recently and the family and I were delighted when the manager offered and arranged for a finger buffet to be provided for the family after the funeral. In summary, I see the complete package for an excellent manager of the home. She knows that she is in control of events, manages resources well-being thoroughly committed to the resident's care and contentment. She shows love and care for the residents and staff alike, in ways that are exemplary always willing to go the extra mile when needed. I have always enjoyed connecting with her to achieve shared goals, being the happiness of the people most important in the home the residents. Belmore Lodge is a happy family with the manager being the head.

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Review from D T (Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had 5 weeks stay at this lovely home following a hospital admission. I have enjoyed the food, it is all sourced locally, this has a joint benefit of helping local businesses and aiding my recovery. I have enjoyed the garden and some of the many activities on offer, the garden is a real asset.
The staff are so hard working to keep everyone happy, nothing is too much trouble. This is a very well led home.

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Review from Reg F (Resident) assisted by family/friend published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very happy here staff look after me very well food is very good.

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Review from C M (Relative of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, well looked after. Nice food. Good entertainment and good facilities. Staff at Belmore are very caring, they have looked after my aunt since 2004 and will strongly recommend this home.

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Review from R B (Son of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Altogether impressed by your professional approach and care shown to my mother as soon as she arrived at Belmore.
Much heartened by the time given to me and my sister, and how you would always explain in a kindly understanding way. We are thankful that my mother ended her days in your care. She was
comfortable, and felt safe with you. You were able to relieve her pain, and quickly ascertain what the cause was. Will be forever grateful!!

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Review from A P (Daughter of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic home for my dad. He couldn't be more cared for. The staff are so friendly and respectful. We had a meal with my dad in the beautiful dining room and it was just like sitting in any good restaurant and the food was super and beautifully presented.

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Review from John M (Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This establishment has a well maintained building of stature, a pleasant garden and is purposely well managed, but I would wish to add the following comments:
- There is always a series of programmes, run in the garden room, for the benefit of residents and they also encourage outings to various places
of interest.
-The reception staff are efficient and pleasantly helpful in a variety of ways.
-The accommodation is well maintained, but inadequate to accommodate both one's TV and PC.
-The staff who invariably know one's name, are invariably kindly, pleasant and helpful.
-The nursing staff act responsibly and seem to provide an excellent service.
- I welcome being able to choose, 24 hours in advance, what I would like to eat, however I do from time to time have reservations over what ultimately ends up on my plate.

Reply from Elaine Farrer, Director of Operations at Belmore Lodge

"Thank you for your comments about the excellence of the care, staffing and overall environment at Belmore Lodge and for your likelihood to recommend the home to others. Regarding the space available for residents’ own TVs and PCs, we can almost always accommodate such items in bedrooms very easily. Please be reassured that whenever a resident wishes to bring a larger amount of equipment with them, our maintenance team are on hand to carry out any internal modifications that may be required. Regarding the point about the quality of the food we provide, we put a great deal of effort into ensuring the highest standards. That includes regular personal visits by chefs to residents to discuss menu choices. We understand you have praised our Belmore Lodge chefs and they are happy to talk further with you at any time. Thank you, again, for your review and please feel free to speak to the Home Manager if there are any other matters you wish to raise.”


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Review from Enid H (Resident) published on 13 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I am a resident at this Lodge. It is so great to be among cheerful people. Since I have arrived here I have received such good friendship. I cannot explain enough how happy I have been made by staff and carers. It was such a surprise to be asked to help with the interviews for staff. The
senior staff run this Lodge well and are always glad to help if you have a problem. The food is excellent thanks to the chef and his crew. If all care homes were run like Belmore Lodge there would be many more happy people. I cannot find anything to complain about. Thank you Belmore Lodge for making me very happy.

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Review from D B (Friend of Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor, consistently good staff and treatment, food very high standard, room always clean staff very friendly, helpful. My experiences as a visitor in my opinion much better than any other homes where I have visited other homes, Belmore is exceptional!! What particularly struck me is
the very high level of management, good motivation to staff and attention to detail for the residents, this is seen on the faces of the staff and residents. Cannot find enough words to explain a higher praise.

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Review from Carol H (Relative of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly staff, very welcoming, lovely atmosphere. Clean and beautifully presented. Homely.

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Review from A H (Relative of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere. Great facilities and staff.

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Review from N H (Niece of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care provided, facilities and the staff are very helpful! Lovely positive atmosphere.

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Review from Glen (Friend of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent in all respects.

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Review from Serena U (Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No more worries, no more cares
Belmore answers all your prayers.
So please remember, don't forget
Belmore Lodge is your best bet.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Belmore Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Belmore Lodge is calculated as follows: ( (150 Excellents x 5) + (1 Goods x 4) ) ÷ 151 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belmore Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Janie

Janie Wilkins

Job Title: Home Manager

Janie leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Rani

Rani Krishnamma

Job Title: Clinical Lead

Rani is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.