Bickerley Green

Kingsburys Lane, Ringwood BH24 1EL
Submit a Review
9.3 11 Reviews
  • Bickerley Green, Ringwood
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Bramshott Grange Care Home
Bramshott Grange Care Home
9.8
Member Logo
Care Homes belonging to Andover Nursing Home
Andover Nursing Home
9.9
Member Logo
Care Homes belonging to Willow Tree Lodge
Willow Tree Lodge
9.9
Group Logo
Care Homes belonging to Hill Brow Residential Care Home
Hill Brow Residential Care Home
9.9
Group Logo
Care Homes belonging to Heathland House
Heathland House
10
Member Logo
Care Homes belonging to Rowan Lodge
Rowan Lodge
9.8
Show Bickerley Green on the Map

Care Provided by Bickerley Green

  • Type of Service
    • Nursing Home
  • Local Authority Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Tracy Flint (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)

Facilities

Are you the Owner/Manager of Bickerley Green? View your Advertising Options

Bickerley Green Reviews (11)

9.3

Bickerley Green has a Review Score of 9.3 (9.258) out of 10, based on 7 reviews in the last 2 years. Over all time Bickerley Green has 11 reviews.

Overall Experience

  • 11
  • 0
  • 0
  • 0
  • 0

Date Published

11
1
2
7
4

Review from E K (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Bickerley Green since June this year. We couldn't have picked a better place for her to live. The staff are excellent, they always make time for us, whether we have a query or just to have a chat. They are very tuned in to mum's needs and requirements. There is something going
on every day, whether it's singing, knit and natter, films to watch or crosswords/quizzes. Visitors are encouraged to join in too! There are lots of other events going on throughout the year, The Christmas Fayre and Bickfest (2 day music festival) to name a couple. Residents also go out too, to the garden centre or to see the Remembrance poppy display in the town. Nothing is too much trouble, if ever there has been a problem the staff contact me immediately and keep me up to date with what's going on. The food is lovely too! We are very happy with mum's care at Bickerley, and are very pleased that she is well cared for and that the staff treat her as if she was their own relative.

Reply from Tracy Flint, Manager at Bickerley Green

Thank you so much for your lovely words. We are delighted that you are pleased with the care and activities we provide, which are all driven by the residents. It's good to hear such positive feedback which I will pass on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was absolutely devastated when I was unable to care for my mum at home after she had lived with us for 7 years. I honestly feel now that I couldn’t have found anywhere better for her to be. It has probably taken my mum about 6 months to settle and accept I was unable to care for her properly on my
own and the staff are absolutely amazing with my mum. The manager and all the staff truly care. The staff who organise all the events do an amazing job. All the family are made very welcome at any time. (We are putting our names down so we can come here too.) Thank you Bickerly Care Home.

Reply from Tracy Flint, Manager at Bickerley Green

Thank you for your kind words and taking the time to leave a review. I'll add you name to the waiting list!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie E (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review covers the last two and a half years my mother has been a resident at Bickerley. The care she has received has been amazing, notifying me immediately of any problems regarding her health and well-being. To her, the staff have become a very close family, extending to some of their family. When
visiting, feel that I also belong having made friends with the staff. Feel at home as it is my mother’s “home”.
Thank you, everyone.

Reply from Tracy Flint, Manager at Bickerley Green

Thank you for taking the time to leave this review; it's lovely to hear that your mother is so settled and happy here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A O (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a current resident at Bickerley Green and was nervous about going into a nursing home. The staff here are so caring, kind and attentive and have helped her settle in really well. They’re so reassuring and supportive to Mum, myself and my brother. What a lovely nursing home. It’s lovely and
clean, bright and welcoming with lots of activities on offer for the residents. The food is great and Mum loves her room and feels safe and cared for. Thank you to everyone at Bickerley Green for your kindness and care.

Reply from Tracy Flint, Manager at Bickerley Green

Thank you so much for your lovely review and words. Glad to hear Mum enjoys the food! Best wishes from all at Bickerley Green.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shayne G (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bickerley Green Nursing Facility cared for my mother for the last 3 years of her life. I cannot recommend them highly enough. The staff were all absolutely incredible. The nursing staff and carers were professional always aware of how she was. My mother was treated with care, patience and the most amazing
kindness that went above and beyond. A welcoming kindness and politeness that was extended to family and friends when they visited her or phoned.
The home was always clean and tidy, as was she and all her clothes. The kitchen served balanced food that was adapted to her needs when necessary and even a birthday cake on her birthday.
The home also exerted themselves in making sure the residents were entertained with activities, garden parties and outings. They thought of everything.
There was never any doubt about how much my mother liked all of the staff and how truly happy she was and the total peace of mind I felt knowing how well she was treated.
Thank you all at Bickerley Green.

Reply from Tracy Flint, Manager at Bickerley Green

Thank you for taking the time to leave us such a positive review about the care your mum received here at Bickerley Green - I will pass your lovely words on to the staff here best wishes all at Bickerley Green


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a resident in the care home since August 2023 to date. She has settled in very well and is very happy. The staff are all very friendly and make you feel very welcome, and nothing is too much trouble
for them. She has a lovely room and has some of her things from home in the room to make it
homely. She likes the food very much. The family are very grateful for the kindness of the staff shown to us and it is a relief to know she is being well looked after.

Reply from Tracy Flint, Manager at Bickerley Green

Thank you so much for taking the time to review our care home. So pleased to hear that your mum has settled in well - with thanks all at Bickerley Green


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen P (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a current resident in this care home.
I cannot express my gratitude enough to the fantastic staff, they are so genuinely caring and kind.
My sisters and I were very reluctant and concerned about placing Mum in a nursing home but this place has taken all our worries away. The food is great,
Mum's room is lovely and the staff are so friendly and always doing activities with residents.
It is such a relief to know our mum is well cared for and looked after. None of the odours you would normally get in care homes, lovely and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian C (Son of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not in all honesty think of a better place for mum to be since being diagnosed with dementia. Everyone at the Bickerley is so attentive and caring with mum and with us her immediate family.
On that basis, I would like to personally thank them one and all for helping us turn this, the most negative
and challenging time for mum into a positive one
Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz D (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After no longer being able to look after herself at home, my Mum moved into Bickerley Green in May 2020. Despite this being during the middle of the covid pandemic, all the staff always went above and beyond to ensure we could visit my Mum safely. Their communication with us as a family was always excellent,
and we always felt involved in the care my Mum received. Sadly, my Mum fell ill in March 2022 and unfortunately, she passed away after a short illness. Throughout her final days, the staff could not have been more kind and caring, not only to my Mum but also to us as a family. Nothing was ever too much trouble, and we cannot thank the amazing team at Bickerley for the outstanding care they provided.

Reply from Tracy Flint, Manager at Bickerley Green

Thank you for your kind words. It was a pleasure to support your mum during her time here and I'm so very proud of the staff who work here who provide the best quality care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Romney G (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother suffered several severe strokes in January 2019. As a result, she required 24-hour continuous nursing attention, and we were fortunate to find the Bickerley Green care home, to where she moved from hospital in March 2019 until, sadly, she died in April 2020. The care that she received was
wonderful, and the quality and compassion from all of her carers was universal. The atmosphere of the care home was friendly and open as much as it was possible, and this was from everyone associated with the care home, from carers to administration. There was great attention paid to activities for all of the residents, if at all possible, even if that was only to have a quiet chat. My Mother was very happy there, and we are grateful to all of the staff for their contribution to making the final months of my Mother's life comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel B (Daughter of Resident) published on 8 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just spent a few days visiting my elderly parents in Bickerley Green. Without exception, I found the staff cheerful, patient and caring. Many of the patients can be demanding often for reasons beyond their control, but I never heard the slightest sign of impatience from any staff member. They work
as a team, sharing a laugh and helping one another.
There were also a number of extras to cheer things up: photos and artwork on the walls, musical instruments, crayons and colouring in books, a well kept garden with bird feeders, and chairs and tables, and so on. I feel great peace of mind knowing my parents are getting far better care at Bickerley Green than anything I could offer them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.258)

Overview of Review Score

The Review Score of 9.3 (9.258) out of 10 for Bickerley Green is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Bickerley Green is calculated as follows: ( (79 Excellents x 5) + (2 Goods x 4) ) ÷ 81 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.283 Points relating to the number of positive Reviews for Bickerley Green is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 7 Positive Reviews ÷ 12 = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jun 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Bickerley Green

What types of Care is Bickerley Green registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bickerley Green have?

There are 60 Single Rooms.

How far is Bickerley Green to the centre of Ringwood?

0.2 mile(s) as the crow flies, distance by road may be significantly further.