Birchy Hill Care Home

Sway, Lymington SO41 6BJ
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9.9 47 Reviews
  • Birchy Hill Care Home, Lymington
Birchy Hill care home provides residential, nursing and dementia care for up to 70 older people.

The home is in the New Forest, on the South Coast, where residents can regularly see deer, birds and even horses roaming the forest. It is just five miles from the seafront. Outside is an expansive garden with walkways and a sensory area. There is also a patio area where residents can sit and enjoy the views and surrounding wildlife.

The brightly decorated home features various lounges and dining areas, two large conservatories and quiet places including a spiritual room and a library. Bedrooms are mostly single with some double options available for couples. Communal areas also benefit from CCTV.

Residents are actively involved in choosing activities. These include a wide range of hobbies, group activities and outings, from quiz nights to boat trips.

Food is freshly prepared in the kitchen with residents' preferences and dietary needs catered for. Families and friends are welcome to dine with their loved ones.

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Care Provided by Birchy Hill Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mark Yon (Registered Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Birchy Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,448 – £1,500
  • (these prices are only a guideline, please contact Birchy Hill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Birchy Hill Care Home Reviews (47)

Total of 47, showing 1-20
9.9

Birchy Hill Care Home has a Review Score of 9.9 (9.908) out of 10, based on 31 reviews in the last 2 years. Over all time Birchy Hill Care Home has 47 reviews.

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Review from N F (Husband of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Birchy Hill after an operation and aftercare. She has been treated with kindness and dignity by all of the helpful and caring staff. The nurses oversee her medical requirements and the food choices are very good. There is an excellent range of activities each day, which the residents
look forward to and the staff sometimes join in, run by an enthusiastic events manager. The gardens are well maintained and much enjoyed when the weather allows. Birchy has its own coach which is used to take residents on outings, to keep in touch with the wider world. Again much enjoyed. The library has a wide range of books etc. which I have used to entertain my wife and residents use frequently. It's always a pleasure to visit and there are lots of options for us to choose to do. You should visit, you might be surprised.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care Home

Thank you for taking the time to give us such a comprehensive review. We always strive to provide all our residents with a warm and caring home and its wonderful to hear your thoughts, many thanks.


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Review from K S (Wife of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 66-year-old husband has early-onset Alzheimer's and needed to go into residential care as I was struggling to meet his needs at home. All the lovely staff contributed to making this huge and upsetting decision run as smoothly as possible. The efficient handymen ensured my husband's room was freshly
painted, with our pictures put up exactly where we'd asked for them.
All the hard-working staff are friendly, welcoming friends and family alike. The staff closely involved in my husband's care show a genuine interest in him as a person and ask us about his likes and dislikes to ensure they make him as happy as possible. Any issues are quickly resolved, e.g. a broken lamp was promptly replaced.
The activities team excelled themselves leading up to Christmas, creating a fun-filled atmosphere. (The busy staff even found time to join in.)
The admin lady is a 'font of all knowledge' and has been quietly wonderful and an essential part in helping our family cope with this huge change in our lives.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you for taking the time to write such a heartfelt review and for recognising the wider team at our wonderful care home, I will pass your review onto the team.


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Review from David F (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to say a big thank you to the staff at the home for going above and beyond to make our mum's birthday lunch a great success and a lovely celebration of her life. We couldn't ask for better care for our mum and the home is just great and the activities that they do with all the residents are
just amazing.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

I am so glad you enjoyed the birthday lunch and thank you for your lovely review and recognising the care and dedication of our team.


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Review from N G (Wife of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birchy Hill Care Home is a home from home for me and my family and we enjoy every visit knowing that all of the staff go above and beyond to care of their patients as well as visitors.
The atmosphere is always warm and welcoming with so many occasions celebrated that there is always something to get
involved with or learn from.
I trust Birchy Hill with my loved one implicitly and find peace in the fact that I am included in their care plan and regularly updated if I am unable to visit for a couple of days.
My whole family are forever grateful that we found Birchy Hill and are confident to recommend their outstanding care and facilities to anyone who enquires.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Wow, what a lovely recommendation, thank you, I will make sure this is shared with all the team.


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Review from Lyn N (Wife of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Birchy Hill Care Home for the last 19 months, having previously had four unsuccessful placements in other homes. He is now happy and contentedly settled in the wonderful and caring environment of Birchy Hill.
The care and nursing staff are without exception wonderful,
so kind, patient and understanding, taking time to know each resident and their individual needs, nothing is ever too much trouble. They also readily offer support and understanding to relatives.
Birchy has a wonderful and extremely varied programe of entertainment organised by a dedicated team of ladies full of enthusiasm, who also interact and know all residents.
The meals are home-cooked and well-balanced all overseen by the head chef.
Everyone contributes to the happy and friendly atmosphere, from the manager (who visits each resident daily) to the cleaning team, the maintenance and groundsmen, all greeting the residents and visitors whilst keeping everything immaculate.
Thank you all so much.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for taking the time to write this wonderful review of Birchy Hill, it is indeed a very special care home. I will pass your kind words on to the team.


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Review from Eileen T (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother went into your home she has had excellent care. Everyone is so kind and friendly. It's a big happy family that I feel part of. My mum has been with you since 2019 and all has been so good.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for your lovely review and sharing your positive experience over the last 4-5 years, which shows consistency and an embedded caring ethos.


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Review from D S (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and dedicated to the welfare of their patients. The staff are professional and courteous at all times and have great skill as they complete their various roles.
The gentleness, patience, good humour and kindness of staff have been evident over a course of fourteen years of looking
after our mother.
At all times, intimate care has been undertaken with great respect and dignity for our mother on a daily basis - a really almost angelic service.
The kitchen staff have provided good, wholesome food and when needed, have taken the time and trouble to puree food or provide alternatives if needed.
Amazing all round.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care Home

Thank you for taking the time to give us such a wonderful review, all our staff take pride in caring for our residents to the best of their ability and will be glad to hear you're happy with our amazing care.


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Review from Jennifer K (Wife of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Birchy Hill Care Home have looked after my husband for one year. I am very happy with the care provided. I find the staff caring and sensitive to his needs. They are also very positive and caring towards myself and my family. The atmosphere is stimulating and the activities are varied.

Reply from Alex Keevans, PA to Operations Director at Birchy Hill Care Home

Thank you for the positive review, our staff at Birchy Hill always endeavour to make sure not only the resident is cared for but also the friends and family.


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Review from Wendy S (Friend of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is well looked after. Treated with kindness and tenderness. Always kept clean and tidy and loved by all.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for your kind review, I will make sure the team are thanked.


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Review from Mo S (Granddaughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot sing the manager and his entire team's praises enough for the excellent care they provide to our mother! Every aspect of her physical care and well being is delivered with genuine sincerity and consistency. Their communication to us is excellent and always with Granny's best interest.
The
environment is outstanding - clean, warm and welcoming. We visit Granny often and are always made to feel welcome by the team. The team members in her community are consistent which is so important - they all know Granny and her needs and they all know us!
Granny has had a tough couple of years settling in other care homes for various reasons and it is with our gratitude to the manager and his team at Birchy Hill for the genuine care and support they give to us all.
Birchy Hill Care Home is the example that every nursing and care home provider should strive to be like.
Thank you for all you do!

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you so much for this wonderful review and your heartfelt sentiments. Birchy Hill is indeed a very special place and the team are outstanding, I will make sure the team are thanked for all their care and support of the residents.


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Review from Michael M (Husband of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The "Christmas extravaganza" programme of activities has been exceptionally well-organised with a wonderful mix of parties, concerts, carol singing, pantomime, a nativity performance and much more. Frequent visits from outside groups, including Beavers, the church, college, not to mention regularly
appearing musicians, have sometimes made Birchy Hill Care Home feel more like a theatre/entertainment centre than a care home. The "leisure and lifestyle" team have done an exceptional job throughout the year in creating a happy atmosphere but this Christmas season they have gone above and beyond their normal range of activities.
Thank you to three members of staff, in particular, for being the icing on the cake that is Birchy Hill.
Enormous thanks to all the staff who have cared for my wife so well throughout 2024. I wish you all a very Happy Christmas!

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for your lovely review and your kind words of recognition of the wonderful things happening at Birchy Hill to enhance our residents' lives.


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Review from S H (Wife of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a friendly smile and welcoming. Everyone is great, right down to maintenance. It creates a family atmosphere which is needed for the residents. Catering is fantastic, plenty of choice and caters for the individual. If they haven't got it, will go out and get it.
Cannot speak highly
enough of this home. The grounds are lovely and well-maintained too.
Staff are exceptional I have found.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for these lovely words of recommendation, I will make sure the team are thanked.


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Review from Lynn O (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has just put on a wonderful Christmas party for all the residents and they went over and above with all their hard work. This is not a one-off, the staff always give their very best. Always smiling and understanding well the needs of all the residents and are caring and kind to all the
visitors. Every time I visit, the same show of attention and affection never ceases to amaze me.
My mother is extremely well looked after and all her needs are well met, she feels loved and is always happy.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for recognising the great things that happen at Birchy Hill, I will pass your kind words on to the team.


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Review from L T (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in this home for a number of years. She is very much at home here. The staff are always friendly and look after her needs really well. It is a happy homely place and I would highly recommend it for any loved one. They have a full programme of activities and where possible involve
all residents. I would like to thank all the amazing staff for my mum's ongoing care.

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for your lovely recommendation, I will make sure the team at Birchy Hill are thanked.


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Review from Anne C (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very well cared for by all the staff. She was very happy there and that was a great comfort to us. Their kindness and dedication was endless. Thank you to you all for making my mum's final days comfortable.

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for taking the time to review Birchy Hill, especially at this sad time of loss for you, I will make sure your kind words are passed on to the team.


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Review from Robert W (Husband of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For any in need of care, Birchy Hill Care Home is the place to be - safe and cosy, with plenty of activities and staffed entirely by naturally charming and caring people.
My elderly wife has dementia and has been resident there for five years - she doesn't understand her situation and her words are
unclear but she still commonly giggles at any attention - a clear sign she's quite happy at Birchy Hill.

Reply from Zeta , Operations Director at Birchy Hill Care Home

Thank you for your lovely recommendation of Birchy Hill. I agree, the team are amazing and manage to bring the best out in people and to give such great care, no matter what heath conditions they are living with. I will make sure the team are aware of your kind words.


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Review from Ruth Q (Daughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just attended the annual Christmas party for residents and family members. It was fantastic as always. Staff are so attentive bringing drinks and asking if we all need anything. The entertainment is brilliant, the atmosphere is magical and the food served is amazing! Such a lovely atmosphere
for my mum and all the residents here.
Birchy Hill goes above and beyond with all activities and events, celebrating every day and anniversary there is. A fantastic place.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you for your wonderful review, I agree Birchy Hill is a magical care home, with a team that truly cares for all aspects of the residents.


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Review from John B (Friend of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to Birchy Hill Care Home a lot and the staff are always happy, nice, polite and helpful. And I enjoy helping and being Father Christmas at Christmas at Birchy Hill. I can rest easy knowing my best mate is being well looked after as there are a lot of bad care homes around but not Birchy Hill, keep
doing what you do and more.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for your kind words, we will make sure the team know.


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Review from Ian S (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication from the nurse at Birchy Hill. She has kept me informed about my father's condition even though it was not serious, but the updates are much appreciated. The care staff are all very good and make the care home very comfortable.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Birchy Hill Care Home

Thank you for your wonderful feedback and acknowledgement of the care and support your relative receives. The staff really appreciate being recognised for all the hard work they do.


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Review from Lynette T (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A different review, but one that needs to be told.
Following discussion with the home, GP and myself, it was evident Dad’s health was deteriorating. As his daughter and POA, I made the decision for his end-of-life care to be at Birchy Hill.
Dad passed with me at his side. During the transition,
the staff did all they could to make Dad comfortable. He was treated with respect and kindness, whilst also looking after me, exhausted and emotional. During this time, I was touched by staff popping in to see how Dad was.
Dad’s care was passed onto the funeral directors with dignity and compassion. He left his home for the last time by the front door, with music playing, and an entrance hall lined by those who had looked after him. One final goodbye.
Dementia is a long, hard and emotional road for all involved. Thank you Birchy Hill for walking the last part of this journey with us, for allowing me to be a daughter again and for some final happy memories with my dad, which I will cherish.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you for this very kind review, especially at this sad time for you. This review has brought tears to my eyes and I thank you for sharing these thoughtful words, I will make sure that the team at Birchy Hill are aware of this review and thanked for their compassion, care and respectfulness.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Birchy Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Birchy Hill Care Home is calculated as follows: ( (335 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchy Hill Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Mark

Mark Yon

Job Title: Home Manager

Joined: 2000

Registered Manager at Birchy Hill Care Home


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.


Frequently Asked Questions about Birchy Hill Care Home

What types of Care is Birchy Hill Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birchy Hill Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birchy Hill Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Birchy Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchy Hill Care Home to the centre of Lymington?

2.9 mile(s) as the crow flies, distance by road may be significantly further.