Review from Tania W (Daughter-in-law of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience

This fantastic care home has been a part of our lives home for 12 years. Both parents have been cared for by the manager and his fantastic team. We have seen this home develop and flourish into the most welcoming home from home. It is always spotlessly clean, the food is excellent and the entertainment/activities

programme is incredible. The decor, the gardens, the facilities as a whole really are a sight to behold. The residents have so much to see and do inside if they are able to participate and a minibus for trips away from home. It is located in a beautiful part of the New Forest and there are plenty of places to visit close by with your relative.
If you are looking for a top-notch care home where your loved one will be extremely well cared for and entertained then please visit Birchy Hill and see for yourself what it has to offer.

Reply from Sharron Evans, PA/Data protection at Birchy Hill Care Home

Thank you so much for your lovely review. We think Birchy Hill is special, and we are glad you agree. Our teams work very hard to make sure our residents are well looked after.

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Review from Bevan A (Husband of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience

It is now just five years since my wife became a happy resident at Birchy Hill.
In all that time under ever-changing national and world conditions, the quality of the complete staff never waned. She has now passed away, but the family will not forget how competent, friendly, and caring everyone there

was and is.
She enjoyed the lovely food, the varied activities and events and the competent personal care given to her all in a safe environment.
Thank you, Birchy Hill staff.

Reply from Arifa Kapasi, Regional Support and Compliance Manager at Birchy Hill Care Home

Thank you for your beautiful and heartwarming review; it is much appreciated. It builds staff morale and also helps families looking for care options for their loved ones.

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Review from M D (Husband of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience

After two failed attempts at finding a home for my wife, we found Birchy Hill Care Home.
We can't praise them enough for the quality of care provided by them. The staff are friendly, helpful and treat my wife with the dignity and care she needs.
We have no complaints at all.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for this lovely review, we have also passed your thanks on to the team at Birchy Hill.

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Review from David G (Son of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience

My father has been well cared for at Birchy Hill Care Home for several years. The dedication of the staff with great calmness, care and dedication is greatly appreciated. My father expresses his happiness despite the challenges his old age brings.

Reply from Sharron Evans, PA/Data protection at Birchy Hill Care Home

Thank you for your review, we really appreciate you taking the time to do so.

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Review from A B (Wife of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience

My husband has been well cared for and shown much kindness. Birchy Hill Care Home always seems clean and well equipped with many stimulating activities. The staff are very welcoming to me, however unexpected my visit.
I couldn't wish for a a better place to care for my loved one.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you for reviewing our lovely care home and for your kind words.

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Review from Paul B (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience

I was delighted with the huge care that the staff at Birchy Hill took of my father. The staff treated him with superb dignity and respect throughout his time in the home. He was incredibly well looked after and felt really at home.
Every member of the care team showed immense understanding and professionalism.

Dad was always happy, and I felt very welcomed and comfortable during my visits.
The wide range of activities on offer, although not Dad's thing, was highly impressive. There was no end to celebrations and special occasions that were always taking place.
Thanks to everyone that played a part in making Dad so happy. I cannot recommend you enough.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for your kind words of praise, and thank you for your recommendation.

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Review from Graham E (Friend of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience

A close family friend who suffers from dementia and Parkinson's disease has spent several months at Birchy Hill prior to returning to Australia. During his stay at Birchy Hill, he has been very well looked after, the staff are considerate and caring. The food and accommodation are excellent.
Previously

our friend had tried three other local residential homes, none of them were as well run or welcoming as Birchy Hill.
We would not hesitate to recommend Birchy Hill to other families who have a loved one they want cared for.

Reply from Sharron Evans, PA/Data protection at Birchy Hill Care Home

Thank you for taking the time to review Birchy Hill. We really appreciate your comments and will pass them onto the teams.

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Review from Caroline W (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

My dad spent his last years at the home and when he sadly passed away the home put a bench with his name on outside his room window. I can just imagine sitting there and chatting to my dad about the garden.
What a lovely tribute to my dad and a way for him to live on at the home, looking at the garden

he enjoyed so much.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for this lovely review, especially considering your lose.

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Review from Roger B (Son of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience

My dad was at Birchy Hill Care Home for a couple of years and he truly enjoyed himself. The staff are very caring and really treated Dad with respect and care. Dad's time was full of happy occasions all of which were beautifully shown on Facebook.
One thing I will say, as someone who understands a

bit about care settings, the CQC rating is not the only way to judge somewhere, you can see from the staff and residents what a setting is like. There are also these personal reviews too, like many review sites, this will tell you how others saw each setting. For my dad, he really was comfortable and that is what felt so right about it all. We all have guilt letting someone who has done so much for us be cared for by others but at Birchy Hill are professional, understanding and ready to cope with any eventuality pretty well but with heart and feeling, patience and passion, sympathy and empathy.

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Review from Sandra D (Wife of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience

My husband has been a resident in Birchy Hill Care Home since August 2022. He relocated to Birchy Hill after experiencing multiple falls in a previous care home and needed additional support and care. Birchy Hill was able to provide that additional support and care. Birchy Hill has managed to create

and maintain a care “home” environment where my husband feels valued, included and safe. Staff are well trained, respectful and competent in their various areas of expertise and consistently deliver high standards of care. My husband’s room is bright, comfortable and personalised. A profile or summary of a life well-lived hangs on the wall near his bed so staff are able to better relate and pre-empt memories and conversations with him. As a retired health professional, I have observed a 'culture of care' and mutual support amongst staff and management. I can highly recommend Birchy Hill Care Home.

Reply from Sharron Evans, PA/Data protection at Birchy Hill Care Home

Thank you for taking the time to review Birchy Hill. We are so pleased your husband is settled here. As you have seen, we aim to make everyone feel as much at home as they can. Your review will boost team morale and also help other people understand what we do here at Birchy Hill. Your comments are much appreciated.

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Review from Mary H (Wife of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

My husband, who has dementia, was transferred from another home who could no longer meet his needs! I initially was concerned about this disruption to his familiar environment, routine and personnel. I needn't have worried. The staff are so experienced and knowledgeable about how to care for his needs.

He has been at Birchy Hill Care Home for eight months and there has been a consistency of personnel. They are all gentle, respectful and unhurried. There is a wonderful range of activities and relatives are kept updated by posts via social media. We have been invited to the summer fete, Christmas party and other events.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for your kind review of our lovely care home.

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Review from Anthony M (Husband of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience

Since my wife moved into Birchyhill I have had no major concerns regarding her care, health and general well-being.
She was welcomed during the first lockdown in the summer of 2020; the restriction of visits etc obviously made it very difficult for me to adjust but with regular updates from the team

at Birchyhill my fears and concerns were eased.
The management team led by the Manager and a very caring woman in the office, coordinating the visits when permitted works very well and I find them always trying their utmost to satisfy my small demands.
I am very happy with the set-up at Birchyhill, beautiful grounds, always very clean and presentable and I have no worries with my wife's care.
Due to my wife's condition she can no longer partake in physical activities - in the early days she was often up dancing and singing along with the music(ABBA especially)but she is always included in the activities room enjoying the busy social programme.

Reply from Sharron Evans, PA/Data protection at Birchy Hill Care Home

Thank you for your review, your comments will really give the staff a boost. It's good to know that their hard work is recognised and appreciated. We are very pleased to have been able to help you and your wife at what is a very difficult time, made even more so by the restrictions we have had to apply to keep residents and staff safe from Covid.

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Review from Lynda B (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience

I live in Spain and so cannot visits Dad very often, but each time I have, he has been clean, tidy and happy. I get frequent phone calls to update me on how Dad is going and also I follow him on Facebook. I am more than happy to leave him in Birchy Hills care.

Reply from Sharron Evans, PA/Data protection at Birchy Hill Care Home

Thank you for taking the time to review Birchy Hill; it is much appreciated. As well as telling other people what you think of our home, these comments are good for staff morale. It is confirmation that the effort they put into their work is noticed and appreciated; many thanks for this.

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Review from Gwen K (Wife of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience

My husband sadly passed away in December after two years at Birchy Hill. I thank the manager and care staff for everything they did to make his life comfortable and make me feel welcome when visiting. Sadly visits were limited due to Covid, and maybe my husband didn’t recognise me so much, but those

visits were very special to me. I made the best choice as a home for him and would recommend this lovely home to anyone. I thank you all again for your loving and caring support during the most difficult times, you have all worked so hard. Take care everyone.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for reviewing our lovely home; thank you also for your understanding regarding visiting arrangements due to Covid-19, I have passed your thanks onto the team.

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Review from A B (Wife of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My husband passed away in December having spent nearly 4-years here. I cannot fault the care he received whilst there. The staff were so kind to him and indeed to me and all his visitors always ready with a cup of tea! The food was very good. My husband was elsewhere for two months, and the difference

in care and staff here was so much better. All staff that I met were wonderfully friendly helpful, and most importantly, caring. I wouldn’t hesitate to recommend this home. All I can say is a big thank you.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for your lovely review; I have congratulated and thanked the team for all their caring ways.

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Review from Elaine T (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience

My father spent the final years of his life in Birchy Hill and my mother has recently been a resident there. I cannot recommend the home highly enough. The staff are excellent: caring, compassionate, full of fun and also provide a wonderful level of care. I have never had any concerns about the well-being

of my mother. This principle of genuine care is led by manager Mark Yon and distilled throughout the home. On a business side, processes are excellent, response times exemplary- as a family, we have never had any concerns.
The whole experience of dealing with Birchy Hill has been exceptional in every aspect.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for reviewing our lovely care home, I have passed this onto the team at Birchy Hill along with our thanks and recognition for all their kind care.

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Review from Peter W (Husband of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

Thank you, management and staff for caring for my wife. I can't call them carers, there more like a family to both my wife and myself. When I visit, the staff in upper cherry court treat her and call her grandma, which is very touching. She is always well groomed with clean clothes when I visit. Thank

you all for all your hard work.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for taking the time to review our lovely home. I will make sure the team are informed of your praise for them, which I am sure will be well recieved.

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Review from Pamela B (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience

Having asked my neighbour (an expert professional in this Nursing and Care Home field) where she would send her mother, should she be in need of Dementia and serious elderly health care, she told me that her absolute first choice would be Birchy Hill. This was because in her opinion the Management and

Staff were, and had been for many years, the most caring and competent of any she had come across in this area. She was absolutely right. My brother and I cannot be more happy with our mother’s care both physical and emotional. We would recommend Birchy Hill to all.

Reply from Sharron Evans, PA/Data protection at Birchy Hill Care Home

Thank you so much for your review. There's a lovely atmosphere at Birchy Hill and it's great to know that it's well known for its high standards.

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Review from P H (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience

In the years that my mother has lived at Birchy Hill, she has always been treated as an individual, with dignity and respect. The home is immaculately clean, never any bad odours. Staff are routinely trained and genuinely care for the residents. We are happy and confident that mum is in the best place

for her

Reply from Sharron Evans, PA to Operations Director at Birchy Hill Care Home

Thank you so much for taking the time to send such a lovely review. We think Birchy Hill is a great place, with a great team, we are glad that you have found it so too.

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Review from Clive M S (Nephew of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience

My aunt entered Birchy Hill in October 2017. Unfortunately, she passed away in April of this year. Throughout the whole of her stay in the nursing home, she was so well looked after. All staff were kind, gentle, understanding and patient. Some members of staff became very close to her, and I felt so

contented that she was looked after as though she were a member of a large family. The director is extremely kind, very competent, and is highly thought of also by his staff. The atmosphere in the home is gentle and welcoming; the location is excellent, the terrace and gardens pleasant to walk in or sit and observe. I was always kept up to date with my aunt's condition; if there were a problem, I was immediately informed. Upon my aunt's demise, the staff acted with sympathy and efficiency, organising her going to the appointed funeral directors. I thank all the staff from the bottom of my heart and will remain a friend for life.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for reviewing our lovely home, the team really appreciate your kind words.

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