Birchy Hill Care Home

Sway, Lymington SO41 6BJ
Submit a Review
9.9 47 Reviews
  • Birchy Hill Care Home, Lymington
Birchy Hill care home provides residential, nursing and dementia care for up to 70 older people.

The home is in the New Forest, on the South Coast, where residents can regularly see deer, birds and even horses roaming the forest. It is just five miles from the seafront. Outside is an expansive garden with walkways and a sensory area. There is also a patio area where residents can sit and enjoy the views and surrounding wildlife.

The brightly decorated home features various lounges and dining areas, two large conservatories and quiet places including a spiritual room and a library. Bedrooms are mostly single with some double options available for couples. Communal areas also benefit from CCTV.

Residents are actively involved in choosing activities. These include a wide range of hobbies, group activities and outings, from quiz nights to boat trips.

Food is freshly prepared in the kitchen with residents' preferences and dietary needs catered for. Families and friends are welcome to dine with their loved ones.

Show Birchy Hill Care Home on the Map

Care Provided by Birchy Hill Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mark Yon (Registered Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Birchy Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,448 – £1,500
  • (these prices are only a guideline, please contact Birchy Hill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Birchy Hill Care Home Reviews (47)

Total of 47, showing 41-47
9.9

Birchy Hill Care Home has a Review Score of 9.9 (9.908) out of 10, based on 31 reviews in the last 2 years. Over all time Birchy Hill Care Home has 47 reviews.

Overall Experience

  • 44
  • 3
  • 0
  • 0
  • 0

Date Published

47
19
19
31
16

Review from Ann L (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in Cedars at Birchy Hill. My brother and I are so happy that Dad is getting this care. He has made friends as well with the staff and residents. The staff at Birchy Hill are excellent and so caring. With the covid19 outbreak, we have not been able to see Dad until a couple of weeks ago.
The staff have pulled all the stops out caring for our Dad. I would recommend Birchy Hill Care Home to anybody. The support, management, staff, food and facilities are excellent.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for reviewing our lovely home, especially under such trying times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie S (Wife of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Birchy Hill Care Home Sway Hampshire for just over 2 years. Sadly he passed away in April this year. During his time there, I can only speak very highly of the home. All the staff and carers were polite, kind, compassionate and very dedicated, with a high level of care.
Visitors are always made very welcome to the home with a cup of tea or coffee on arrival.
The food is excellent and relatives are offered a meal if they would like to join their loved ones
There is always a variety of extremely good activities and entertainment which I was able to attend on many occasions.
I couldn't have wished for my husband to have spent his final years in a more caring home.
I would definitely have no hesitation in recommending Birchy Hill Care Home.

Reply from Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for reviewing our lovely home, especially at this sad time, we will share this review with the team at Birchy Hill.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the ten months my mother spent at Birchy Hill, we were impressed with the care she received. The staff were kind and compassionate and this ensured my mother settled very quickly. The staff were also very welcoming to us, were always ready to listen to any concerns and were open and honest.
We feel that we definitely made the right decision in choosing Birchy Hill and feel that Mum had the best care there and would have no hesitation in recommending it to others.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you for your lovely review, I know that we pride ourselves in giving excellent care and I am very pleased you feel so too.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my father regularly and have always found him clean, comfortable and well cared for. I receive a warm welcome from all the caring staff and I feel my father is in a safe and caring environment. The care my father receives has made him feel calm and secure and he does not complain about his care.
I and my family, who also visit when they can, live in Kent, feel that our Dad is getting the best care he can.

Reply from Zeta Zeta, Operations Director at Birchy Hill Care Home

Thank you so much for your kind review, it is nice to know you have faith in our wonderful team at Birchy Hill.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven (Son of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Birchy Hill, for just over 6 months. It is such a great comfort to know she is so well cared for.
In my experience as a regular visitor, all the staff are absolutely amazing, providing excellent care with compassion, respect and kindness.
The Chef, had a meeting with us to
discuss Mum's food preferences etc. There are a variety of wonderful activities that take place for the residents and family to attend if they wish. Importantly, the level of care provided by the Management, Nursing and Caring staff is excellent and responsive. Housekeeping does a brilliant job with the laundry and keeping the Home and rooms clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy B (Daughter of Resident) published on 27 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Birchy Hill Care Home for almost two years. The care that she received in there was second to none. This was her fourth home.
The staff were all so kind and helpful, not just to Mum, but to us too. Mum’s Alzheimer’s was quite severe in the end, but they still treated her with dignity
and respect. She was always clean, had her hair done nicely and jewellery or a scarf put on her - even though she no longer knew. Nothing was too much trouble.
It was always spotlessly clean at the home. It had little touches which had been missing from previous places.
I wouldn’t hesitate to recommend Birchy Hill Care Home. Though it was a very nice home in terms of decor and gardens, I think it was wonderful because of the care and consideration that all of the staff gave - no matter what their job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith C (Daughter of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Birchy Hill Care Home for 10 months. It was the 5th care home she stayed in, 2 were for respite. Birchy Hill was the best Care Home she stayed in. From the manager to the cleaner, they were, without exception, the best I have come across. The atmosphere in the home was always very friendly,
staff never passed without speaking to you. When visiting you felt so at home, nothing appeared to be too much trouble and a cup of tea or coffee was always offered.


I always found my mother well cared for, she was clean, in clean clothes and well groomed. The staff always took the trouble to put on her earrings, bracelets etc. to match her clothes. Her room and the rest of the care home was always spotless. The care staff were the most caring, considerate, kind and efficient that we have ever met. This was the only care home my mother never complained to me about. I would recommend this care home without hesitation. A great place with great people!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Birchy Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Birchy Hill Care Home is calculated as follows: ( (335 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchy Hill Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Mark

Mark Yon

Job Title: Home Manager

Joined: 2000

Registered Manager at Birchy Hill Care Home


Zeta

Zeta

Job Title: Operations Director

Joined: 2019

I am the operations director for the Angel Care/MNS Care group of care homes. I qualified as a mental health nurse training in 1991 and as an adult nurse in 1996. I have worked in social care, specialising in older people since 1991, as I made the positive decision to work in this rewarding sector after I first qualified.


I have been a nurse, deputy manager, registered manager, quality manager & assistant director. I have been an operations director for many years prior to joining this company, I have a passion for making a difference and a wide knowledge base, and I love working and being a leader in social care.