Brendoncare Alton

Adams Way, Alton GU34 2UU
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9.8 102 Reviews
  • Brendoncare Alton, Alton
Brendoncare Alton is a care home set in attractive, mature gardens. Its design enables the provision of high quality care within a welcoming and homely environment.

The care home provides nursing care, dedicated dementia care and end of life care for 80 people. Respite stays are also available, offering short breaks which are suitable for those recovering from an illness, a hospital stay or whilst regular carers take a break.

The varied menus provide healthy, wholesome, appetising food which is all freshly cooked on site. The catering team talks to the residents to ensure they are accommodating all their requirements. They are proud to hold a 5 star food hygiene rating with the Food Standards Agency (May 2023).

A full wellbeing and activities programme is provided to ensure residents stay active and continue to lead enriched lives.

Brendoncare's Care for Life ensures that once welcomed into the care home, a permanent resident will not be asked to leave other than in exceptional circumstances.

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Care Provided by Brendoncare Alton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Joanne Gullon (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brendoncare Alton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,735 – £1,735
    • Self-Funded Nursing Care £1,525 – £1,735
    • Self-Funded Nursing Dementia Care £1,730 – £1,840

  • The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
    Respite stays cost an additional 10% per week on the standard fee.
    Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
  • (these prices are only a guideline, please contact Brendoncare Alton to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brendoncare Alton Reviews (102)

Total of 102, showing 21-40
9.8

Brendoncare Alton has a Review Score of 9.8 (9.792) out of 10, based on 29 reviews in the last 2 years. Over all time Brendoncare Alton has 102 reviews.

Overall Experience

  • 75
  • 25
  • 2
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Date Published

102
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Review from Jennie P (Cousin of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was diagnosed with Dementia at the end of May 2023 and moved into the care of Brendoncare Alton. Sadly she passed away on 02/10/23 but during her stay at Alton the care, consideration of her wishes and friendship of the staff were exemplary. As was their friendship and kindness to me, for
which I thank them.

Reply from Triinu Org, Home Manager at Brendoncare Alton

Thank you for taking the time to leave this wonderful review, we are so happy that your cousin felt the love, friendship and care she deserved. We always looked forward to your visits as you were as much part as the Bredoncare family as she was. We wish you nothing but the best always.


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Review from Helen L (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in Brendoncare Alton for nearly 5 years.
As a retired nurse I fully appreciated the high standard of nursing care she received particularly during her final few weeks. Everyone from reception to the carers were outstanding and could not have done more for either my mother or
her relatives.
The general atmosphere within the home was a very happy one.

Reply from Triinu Org, General Manager at Brendoncare Alton

We appreciate your kind words regarding the high standard of nursing care your mother received whilst a resident with us. I will ensure our whole team is made aware of your positive feedback, thank you.


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Review from Constance B (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Brendoncare Alton Care Home is excellent. The staff do a fantastic job caring for her. Although Mum doesn't always join in with activities, it is not from lack of encouragement. Recently, she went to the seaside and had a wonderful day.
It is hard to admit you cannot
care for your loved one but Brendoncare is the very best place for her.

Reply from Triinu Org, General Manager at Brendoncare Alton

Thank you for leaving such a lovely review. Our nurses and carers are well-trained to deliver excellent care to our residents. I will ensure your kind words are passed to our whole team which will be greatly appreciated.


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Review from Lawrence B (Nephew of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review follows 1 year on from my positive August 2022 review I wrote.


Brendon Alton continue to provide excellent care for my uncle as his condition has advanced and worsened. All the staff I know are friendly, helpful, well trained and importantly 'caring'.


A huge thanks to the team in the

Foyle dementia house, thank you for the hard work you put in, in a very testing environment. Your skills and happy positive nature really help Uncle and me visiting.


Still highly recommended care home.


Reply from Triinu Org, Home Manager at Brendoncare Alton

Your kind comments are greatly appreciated and will be passed on to our team.
All staff undergo regular training which includes the care and management
of our residents living with dementia. Our staff in Froyle will be pleased to read
your positive review. Thank you!


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Review from Roger R (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On moving into Brendoncare Alton on Monday 31st July, my wife, a retired doctor, announced that she felt comfortable and safe. The standard of nursing on Chawton ward has been outstanding and delivered with love and cheerfulness. She died peacefully on 14/08/2023. My sincere thanks to all at Brendoncare.

Reply from Triinu Org, Home Manager at Brendoncare Alton

Thank you for taking the time out of your day to leave us such a positive and kind review. We are so pleased that your wife felt safe and comfortable here with us at Alton, there is nothing more we could've wished for.


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Review from Andrew B (Respite Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful, helpful and attentive staff.
Clean, friendly environment.
Sadly the food quality could be better, with better attention to meal times.

Reply from Triinu Org, Home Manager at Brendoncare Alton

Thank you for taking time to leave your review which I will pass to our team at Alton.
It was a pleasure to care for your mother whilst she was staying with us we will review the food.


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Review from Margaret F (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being cared for in Brendoncare Alton Care Home on "Ropley" and has been, and is, well looked after. The staff are fantastic under sometimes difficult circumstances. My husband has eating problems and the patience of the staff in trying different diets is first-class.

Reply from Triinu Org, Home Manager at Brendoncare Alton

Thank you Margaret for your kind, positive feedback and outstanding review, I will share it with the rest of my team. Our staff will continue delivering high-quality standards.


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Review from Anne L (Resident) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was grateful at the speed at which my necessary respite care was arranged at short notice. The care staff were exceptional and always there to talk with and always more than happy to assist whatever time it was, though staff obviously had to spend time with those with priority needs. There was delightful
banter and teasing between the staff and residents and each other, added to the real family atmosphere.

Reply from Triinu Org, Home Manager at Brendoncare Alton

Thank you for your review, I have passed your wonderful comments over to the team they are pleased to hear you have received a welcoming experience at Brendoncare Alton. The team work hard to ensure residents feel as comfortable as possible.


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Review from Phyllis B (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In this care home, i am happy. I love being here with my other friends.

Reply from Triinu Org, Home Manager at Brendoncare Alton

Thank you for taking the time to leave such a lovely review. We are so glad to see you have made friends in the home and that you are happy.


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Review from L P (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this spacious home are kind and friendly and work well together. The entertainment team have a varied weekly program of activities and encourages participation by the residents. Special events included a delightful Valentine's lunch for couples in a lovely party setting. The most challenging
group to engage in are the high-dependence units. Apart from the music, they respond best to individual attention which the cares do well but are very busy in other ways. I have been a volunteer visitor in another nursing home to chat, listen and help people to recall their memories - hold on to their personhood. Perhaps the entertainment team could think about leading such a small team here.

Reply from Triinu Org, Home Manager at Brendoncare Alton

It is such a pleasure to see you visiting your partner every day and taking the time to talk to our staff and other residents. Thank you for your kind words and positive feedback from our Valentine's lunch.
Sensory activities, as well as personal focus sessions with the residents who are unable to engage in traditional group activities, are provided.


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Review from T W (Power of Attorney of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our neighbour moved into Brendon Care Alton in early February. From the first meeting and visit, we just knew this was the best place to care for him. The facility, the staff and most importantly, the level of care provided are all first class. Highly recommended.

Reply from Triinu Org, Home Manager at Brendoncare Alton

We are incredibly grateful you have taken the time to leave such kind words about the care we provide. Your neighbour has already settled into the ‘Brendoncare’ family and is enjoying socialising with new friends. I will ensure all our team are made aware of your positive review – thank you!


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Review from S K (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Brendoncare Alton Care Home was hugely positive. My dad was on a two-week respite stay. The carers looked after dad so well, they were beyond amazing and I'm truly grateful. I'd highly recommend the home to anyone seeking for their loved ones. It's a real home from home, a warm place
and dad enjoyed his time there. Thank you!

Reply from Triinu Org, Home Manager at Brendoncare Alton

Thank you very much for such a wonderful review which will be appreciated by our team here in Alton. Families who are considering Brendoncare Alton for their loved ones will undoubtedly value your review and kind comments. We look forward to caring for your father when he is ready for another ‘holiday’.


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Review from D S (Son of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into care after a short time in the hospital, much to her initial upset, but within a very short time (two days) she suddenly realised that she had been struggling for some years, trying to be independent. The care and attention were beyond all of our expectations and she rapidly
felt that she was one of the family! As her condition worsened, she thought she was getting even more attention from the staff and felt very secure and safe.

Reply from Triinu Org, General Manager at Brendoncare Alton

We are so pleased your mother settled in quickly and felt part of our 'family' in Alton.
Thank you for your kind comments about the care and attention she received whilst living with us. Our team will be delighted to read your lovely review and it will most definitely help other families who are considering Brendoncare for their family member.


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Review from S U (Cousin of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brendoncare Alton Care Home looked after my relative for two years. During that time they cared for her in mind and body. She enjoyed all the activities and loved the variety available. In her household, she felt safe and well cared for with the staff catering for her personal needs. In her last days,
her care was given with love and respect. Thank you all.

Reply from Triinu Org, Home Manager at Brendoncare Alton

Your aunt was a lovely lady, who is sadly missed by other residents and our staff. A sociable lady who enjoyed joining in all activities – especially knitting.
We appreciate you have taken the time to leave your review; thank you.


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Review from M S (Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are content with our life here.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Many thanks for your time in writing a review. We are so glad to hear since moving in, in April 2022, that you have managed to settle in and feel content.


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Review from Margaret M (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I came here in March and have experienced such a help since then. We are extremely pleased that we decided to move from Essex, nearer our son and daughter-in-law who live nearby Farnham. We have not filled in all the ticks as we are fairly new members of this community and have not experienced
everything they have to offer as yet. For my husband, the daily care has been excellent, morning and evening.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for taking time to leave your review. I am very pleased to hear you are happy with the care your husband receives and I will pass your comments to our team. Welcome to Alton and we hope you settle in quickly.


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Review from Delia T (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for in Froyle the dementia section of Brendoncare since November 2020.
The care from all staff, especially those running Froyle, has been fantastic, and their communication has been excellent.
The reception staff are very good and have dealt admirably with the extra duties
caused by Covid.
My father also mentions on every visit how lovely the staff are.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for taking the time to leave your review, which is greatly appreciated. I will ensure all the staff are made aware of your kind comments, especially in Froyle and reception.
I am delighted your father mentions how lovely the staff are when you visit! Thank you.


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Review from K H (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and facilities at Brendoncare. The staff are all so kind, patient and attentive. I would not want Mum looked after anywhere else. Thank you all so much.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you so much for such a wonderful review. Your mum is always smiling and enjoys our activities, especially dancing.
I will ensure your comments are passed on to the rest of our team. Reviews are really important to prospective families, thank you.
Hope to see you at our Summer Fete?


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Review from Grahame K (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Every staff is helpful and friendly

Reply from Triinu Org, General Manager at Brendoncare Alton

We appreciate you taking time to leave your review. When families are considering admitting their loved one into respite or permanent care it is reassuring for them to read these genuine reviews. I will ensure your lovely comments are passed on to our staff, thank you.


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Review from E S (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was superb and I cannot recommend Brendoncare more highly. All the staff were so helpful. A very well run establishment.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for the taking time to leave your lovely review, which I will share with the rest of our team. Families find the reviews very helpful when deciding which care home to admit their relative.
We are pleased that you find our staff helpful and our home is well run. Thank you.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Brendoncare Alton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Brendoncare Alton is calculated as follows: ( (273 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 336 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brendoncare Alton is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (7)

Joanne

Joanne Gullon

Job Title: General Manager

Joined: 2023

Jo Gullon joined as Brendoncare Alton’s General Manager in December 2023.


She brings with her more than 30 years of experience working in care. She started as a carer for people with learning disabilities before moving into domiciliary care. Jo then managed a series of care homes including ones for people living with dementia.


Jo firmly believes that a sense of family is vital to all of Brendoncare’s work, particularly for residents and teams in its care homes.


Cristina

Cristina Calinescu

Job Title: Deputy Manager

Joined: 2018

Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.


Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.


Janet

Janet Graham

Job Title: Customer Relations Manager

Joined: 2017

My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.


I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.


Natalie

Natalie O'Toole

Job Title: Close Care Supervisor, Mary Rose Mews

Joined: 2015

I have been working in health and social care since I left education in 2010 working with many sectors of different ages and abilities but my true passion lies with independent living due to their wittiness and not being afraid to tell you how it is!


I have a family of 2 and a Miniature Dachshund all of which keep me busy! I love to socialise and get involved in anything and everything! When I do have spare time, I enjoy swimming/walks and simply enjoying a glass of bubbles in the summer evenings.


Montana

Montana Pusey

Job Title: Practice Educator

Joined: 2016

I started at Brendoncare Alton in the summer of 2016 as a care assistant, I then progressed to a senior carer and I have now been doing the role of practice educator for just over 2 years. I enjoy supporting new starters and ensuring they all have a good concept of Brendoncare's core values.


Outside work, I have a keen interest in attending personal training sessions and yoga. I also enjoy reading, with my favourite genres being romance and fantasy. I also spend a lot of time with my niece and nephew being the fun cool Auntie!


Natalie

Natalie Frampton

Job Title: Receptionist

Joined: 2022

I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.


Giovanna

Giovanna Catalano

Job Title: Home Administrator

Joined: 2023

I have been working in the public care sector since I was 18 years old having initially trained as a Dental Nurse. I have gained valuable experience in both clinical and administrative roles within a variety of settings including the NHS, hospice, mental health and the Police as a 999-call handler. One of my greatest achievements is gaining my Diploma in Healthcare Practice in Operating Department Practice.


I pride myself on my empathy and compassion and it gives me a huge sense of joy and achievement to help others in every aspect of their lives.


I have been with Brendoncare since November 2023 and have loved every second. I feel as though my working experience in so many different fields has brought me home. I work with a fantastic team who are incredibly passionate about our residents.


In my spare time I love to go for walks, visit the beach, spend time with my loved ones and watch Del Boy! Laughter is the best medicine.