Brendoncare Alton

Adams Way, Alton GU34 2UU
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9.8 102 Reviews
  • Brendoncare Alton, Alton
Brendoncare Alton is a care home set in attractive, mature gardens. Its design enables the provision of high quality care within a welcoming and homely environment.

The care home provides nursing care, dedicated dementia care and end of life care for 80 people. Respite stays are also available, offering short breaks which are suitable for those recovering from an illness, a hospital stay or whilst regular carers take a break.

The varied menus provide healthy, wholesome, appetising food which is all freshly cooked on site. The catering team talks to the residents to ensure they are accommodating all their requirements. They are proud to hold a 5 star food hygiene rating with the Food Standards Agency (May 2023).

A full wellbeing and activities programme is provided to ensure residents stay active and continue to lead enriched lives.

Brendoncare's Care for Life ensures that once welcomed into the care home, a permanent resident will not be asked to leave other than in exceptional circumstances.

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Care Provided by Brendoncare Alton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Joanne Gullon (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brendoncare Alton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,735 – £1,735
    • Self-Funded Nursing Care £1,525 – £1,735
    • Self-Funded Nursing Dementia Care £1,730 – £1,840

  • The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
    Respite stays cost an additional 10% per week on the standard fee.
    Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
  • (these prices are only a guideline, please contact Brendoncare Alton to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brendoncare Alton Reviews (102)

Total of 102, showing 41-60
9.8

Brendoncare Alton has a Review Score of 9.8 (9.792) out of 10, based on 29 reviews in the last 2 years. Over all time Brendoncare Alton has 102 reviews.

Overall Experience

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Review from N M (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not tested the food/drink and not aware of any activities so have left unrated. All the staff, carers and nurses were very caring and showed great patience with my mother, during the last six months of her life at the home. Nothing seemed to be too much trouble to anyone we talked to during our visits.

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Review from N M (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot thank all the staff at this nursing home enough, from the moment my mother arrived there all the staff from staff in reception to all the wonderful carers in her section of the home were so friendly, caring and nothing seemed to be too much trouble for them. They all kept my mum in good
spirits and were always there for her. I cannot thank the staff enough and would recommend this home 100%.

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

Thank you for taking the time to leave such a glowing review which will be appreciated by our team at Alton. Reviews really help prospective families when making the difficult decision to place their loved one into a care home.


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Review from Jeremy S (Son of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came to select a care home we wanted somewhere which was safe, clean and with caring staff who would respect and value dad. Brendoncare Alton has so far fulfilled all our expectations - and more. On our first visit, we were given plenty of opportunities to ask the many questions we had
and got a full tour of the home. One of the most impressive aspects of Brendoncare Alton is the genuine warmth of the staff who all stop to speak as you go around. Importantly, they all show respect for each other and operate in a very professional way as a team. When we visit dad we are always able to speak directly to the nurse on duty. Dad is very content with his situation and routinely praises the staff, all of whom know him. His room is clean and tidy and he is very happy with the food. He likes to take us around to meet people when we visit and regularly tells us how impressed he is with how quickly the staff attends to him if he needs something. We have made the right call.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for taking the time to leave such a lovely sincere review which will be appreciated by our team. Your father has a wonderful sense of humour and is a true gentleman in every aspect.
Merry Christmas to you and your family and hope to see you soon!


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Review from Angie A (Respite Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brendoncare Alton was recommended to me by a friend who also uses them for Respite breaks. At first, I was a little apprehensive as I had been using another provider for many years who had recently closed down. However, it didn't take long for me to realise that the facilities and care I was receiving
was far superior to my previous provider. The first thing that struck me was that there were no lingering odours anywhere and the whole place was spotlessly clean which is a testament to the housekeeping and care staff alike. Residents always looked well presented with their clothes ironed. For me personally, these things are of high importance as it helps maintain a sense of wellbeing and dignity. Many of the staff have been there a long time which again speaks volumes and they all worked well together as a team. I never felt rushed and they would always respond attentively to any request I had and nothing was too much trouble for any of them.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for such a glowing review which I will pass on to all our team here at Alton. Your review will really help families who are apprehensive about the care and facilities we provide. All our team work hard to ensure we maintain a high standard throughout the home. Thank you and we look forward to seeing you soon.


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Review from Gareth H (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old father suffers from dementia and limited mobility and has been resident in a Brendon Care home since January 2021. My Mother and I are both extremely pleased with the care he receives there. Initially, my Mum was very reluctant to place him in a home but now, having seen the high standard
of care he is given, she sees that the decision was right for them both. During our visits, we have been highly impressed with all the staff and the way they deal with my Dad and with other, more difficult, residents. We really cannot speak highly enough of them or express sufficient gratitude for their dedication and professionalism. Even my Dad himself - never an easy man to please - speaks highly of the staff whenever we visit. The only thing he praises more than his carers is the food! Due to Covid, I can’t personally vouch for that yet but to please Dad it must be a chef standard or higher! And I can vouch that the cups of tea we get every visit are excellent!

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for taking the time to leave such a lovely review which I will pass on to all our team here at Alton. We are pleased your Dad enjoys the food and you were provided with a good brew when you visit!


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Review from Anthea H (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Brendoncare Alton in June 2021 having moved from a care home in Exeter. We were concerned about how the change would affect her and whether she would settle. However thanks to the care and kindness she received from all the staff she has settled in well. When I visit all are friendly
and helpful answering any questions I may have and informing me if any concerns arise. I would certainly recommend Brendoncare Alton if you are looking for care for a relative.




.


Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Families of potential relatives have commented how helpful the reviews are when deciding which home for their loved ones. Thank you for taking the time to write your review which is appreciated. I will ensure your lovely comments are passed to our team at Alton.


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Review from Derek P (Husband of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very Good.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

We appreciate you taking the time to leave a review whilst your wife stayed with us. Thank you


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Review from V T (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Given the exceptionally difficult circumstances due to Covid Brendoncare Alton went out of their way to retain communication, Zoom up and running in days and booked slots worked with professionalism. Updates continually from nursing staff, hospital admissions immediately arranged and kept informed.
Management is supportive of visiting arrangements at all times. The staff very kind and did everything possible to ensure mum remained safe. Area perhaps could be improved understanding of how ARMD (age-related macular degeneration) (dry and wet) impacts on vision.

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

We appreciate your kind comments which will be passed to our team. ARMD is an area that we recognise is an area we need to improve on and have recently added ARMD to our dementia workshop training which will support staff to have a greater understanding of this condition.


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Review from Mary W (Niece of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The genuine care and respect for my Aunt really came through in the short time she was with you. We felt relaxed once she came to you, knowing that she was receiving the attention, medical and personal care she needed. The kindness of the staff shone through. I would recommend Brendon Care to anyone
who is looking for a nursing home for their loved one.

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

Thank you for your kind words which are appreciated by all our staff. It is reassuring to know you felt happy with the care your aunt received whilst she was with us. I am incredibly proud of our team who will be delighted to read your review.


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Review from Jane W (Niece of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Aunt passed away this week after a short stay in Alton. During those 3 and a half weeks, she received the most wonderful care. My Aunt was treated with respect and dignity at all times and the staff cared for us as well as her. From arranging the initial viewing right through to the day she passed
away Alton took the pressure off us as a family. Two members of staff dealt with the business administration and managed our Aunt’s transfer from out of the county. Taking that burden of dealing with social services was amazing and we could focus on my Aunts needs.
Right from the beginning, staff took an interest in our Aunt, who she was, her likes, dislikes and interests. They also managed her very complex care needs with experience and expertise and liaised with specialists as necessary. The communication with us was of a very high standard and we were kept up to date immediately with any changes. Nothing was too much trouble and this was consistent across every staff member. We will always be grateful.

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

Thank you for taking time during this terribly sad time to leave a review of our home, your kind words are greatly appreciated. I am so pleased your family felt supported by our team during the admission process and your Aunt was treated with respect and dignity whilst in our care.


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Review from Sophie W (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was extremely well looked after both before and during the pandemic. Above all, she appreciated how caring all the staff were, and the way they were always so welcoming to Dad, who visited daily and then phoned after this was no longer possible. They particularly enjoyed being able to have lunch
together each day, both within Selbourne House and in the lovely dining room. This was made possible by the help and support of the very caring staff, who made sure that they organised this for them. They were also very helpful and were instrumental in allowing us to have regular family zoom calls with Mum during lockdown, which meant she was able to see and chat to us all, including her grandchildren virtually throughout, and then allowing Dad to start visiting again once restrictions were lifted. Thank you to everyone in Selbourne as well as all the other staff, who always made sure they knew both Mum and Dad, which made such a difference to them, in the final part of Mum's life.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

It was a great pleasure seeing your parents spending quality time together enjoying lunch on Selborne. Thank you from all our team at Alton for your kind words.


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Review from M G (Wife of Resident) assisted by family/friend published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally adequate for respite care. Communication between departments could be more efficient. Supply of medication and wound dressing should be reviewed and agreed upon on arrival and potential shortfalls anticipated.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

It was lovely to have your wife stay with us for a respite break. Thank you for your feedback and I am sorry to hear you felt the communication could have been better. I have looked into this and we now contact people to remind people to bring enough medication for the duration of their stay and ensure everything is ready when it is time for residents to go home. We hope to see you both again soon.


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Review from Allison P (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was having difficulty living on her own, with increasing health and mobility issues. Determined to stay in her own home she reluctantly agreed to a 2-week respite stay at Brendoncare. From my first contact with the Customer Relations Manager, I felt a huge weight was lifted from
my shoulders. She listened to all my concerns and put my mind at rest, guiding me through the admission process with the Nurse Manager and Administrator. All of my mother's needs were discussed and organised prior to the day she arrived - and at short notice due to family circumstances. At the end of the respite care period, my mother asked if she could stay as a permanent resident.
I have no doubt this was as a result of the kindness and understanding shown by all the staff - without exception. My mother feels safe again and now enjoys the company she had been missing. The focus is 100% on the well-being, care and safety of the residents and my mother is happy again!

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

I am hugely appreciative you have taken the time to leave your lovely review, thank you.
Your review will undoubtedly provide reassurance to families facing the same dilemma you experienced. I am delighted your mother feels safe and is enjoying making new friends.
I will ensure your kind comments are passed to our team at Alton.


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Review from Kay W (Daughter of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had never stayed in respite care before but her care has increased as both her mental and physical health decline. I am her daughter and full-time carer and was worried about leaving her for ten days thinking her health would suffer. I am delighted to say she actually seemed to enjoy her time in
Brendoncare. She liked the carers, surprisingly didn’t complain about the food and was remarkably well when she came out.
I would not hesitate to use this friendly well run home again. It was recommended by a friend and I am delighted to recommend it myself.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

What a wonderful review thank you! We are delighted your mum enjoyed her stay and she was in good spirit and health when she returned home. We look forward to caring for your mum when she visits us again.


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Review from M D (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted for 2 weeks of respite care. The staff at Brendoncare Alton are fantastic. They are extremely courteous and polite and treat everyone with dignity and respect. Nothing is too much trouble for them and they will assist in any way they can.
Mum, unfortunately, is suffering from advanced
dementia and needs assistance with everything which was compassionately and caringly provided by the staff.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for taking the time to leave such a lovely review. We are delighted your mum was treated with dignity and respect whilst she stayed with us. Your kind comments will be passed to our team here at Alton.


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Review from Alan P (Husband of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I get a strong impression that Brendoncare is a well-managed and efficiently run home where the well-being, safety and satisfaction of the residents is the absolute priority. My wife has settled in quickly and seems very content with her new environment, vaccinations and doctor appointments have gone
smoothly even though this has involved going off-site. The facilities within the home appear first-class my wife has now visited the hair salon and is very pleased with her new cut. She is enjoying the food and is eating well. My wife entered the home at a difficult time with the ongoing pandemic but this was all dealt with without a hiccup.

Reply from Janet Graham, Community Relations Manager at Brendoncare Alton

Thank you for taking the time to leave your review, which I am sure will help potential families feel assured how well managed and safe our home is. We are delighted your wife has settled in so quickly and enjoying living at Brendoncare. I will pass your compliments to our team at Alton.


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Review from I M (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They were able to admit mum at quite short notice although I did have multiple conversations with the staff, none of whom had access to the information I had already provided. The receptionist was rather brusque and did not show any recognition of who we were when we visited, not very good front of
house. The nursing/care staff and activity staff were kind and caring.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for taking the time to review us and good to read that you felt the staff who looked after your Mum were kind and caring. We welcome feedback and I will be in touch to discuss the other points you raised.


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Review from A R (Daughter of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision putting Mum into a care home but it’s been the best thing for her. All the staff have been kind, caring and supportive from the first day Mum moved in. She’s so happy and never has a bad word to say about anything. I feel very welcome when I go in and I’m so grateful
to everyone for continuing with the same amount of care during the pandemic. It’s been a very difficult time for staff, family and friends but they’ve continued to give the high standard of care they’ve always given and I’m so grateful.

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

Your mum is such a cheerful and happy character and enjoys joining in activities with other residents. Thank you for taking time to leave such a lovely review which is appreciated.
We will pass on your comments to our staff.
Thank you!


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Review from Michael P (Son of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a resident at Brendoncare, Alton, for over three years. I have found all the care, support, administrative and managerial staff to be extremely friendly, kind and helpful. The culture at Brendoncare was that nothing was too much trouble for them to do for my mother and this showed
in her being very happy there. During the later stages of my mother's life she suffered from dementia and the staff's kind and caring culture certainly helped minimise the effects of this awful illness. The managerial and support staff held regular relatives meetings, where all aspects of the residents' life at the care home were covered. These meetings were extremely useful in terms of updates on the running of the care home and were run as a two-way communication channel between the relatives and the care home staff. The care home also organised a wide range of activities for their residents to come along to, which was absolutely great. Thank you all again for your care and kindness.

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

Your mother was a lovely lady. It was a pleasure to care for her during her time at Brendoncare. Your mother enjoyed talking about her childhood memories and her job in the police department and telling us how she was the only lady with all the men and how they looked after her. She was a very strong lady right till the end, we all miss her in Ropley household. Thank you for taking time to leave your review.


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Review from Keith L (Son of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was admitted into Brendoncare Alton she was very confused especially with all the current lockdown and restrictions in place and of course having moved there from a hospital then had to self isolate for 2 weeks in her room. As her door was not closed and she could hear other residents
and staff talking and walking around and of course they would always speak when they went past her room so she realised that it was not so bad. After her isolation and being able to mix in the day room with other residents, it didn't take her long to settle down and she is now very settled and in good spirits. Actually, mum didn't like to mix or meet new people before and would just sit in her flat and watch TV so it was a big surprise to see her actually mixing and enjoying a laugh with residents and staff alike. Mum is eating regularly which wasn't always the case at home, would say she was but sometimes it was too much bother and she would say she was just to stop you fussing.

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

Thank you for taking the time to submit your review which will be reassuring and appreciated by families who are considering Brendoncare Alton for their family member. We are very pleased your mum has settled in and enjoying socialising with residents and staff.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Brendoncare Alton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Brendoncare Alton is calculated as follows: ( (273 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 336 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brendoncare Alton is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (7)

Joanne

Joanne Gullon

Job Title: General Manager

Joined: 2023

Jo Gullon joined as Brendoncare Alton’s General Manager in December 2023.


She brings with her more than 30 years of experience working in care. She started as a carer for people with learning disabilities before moving into domiciliary care. Jo then managed a series of care homes including ones for people living with dementia.


Jo firmly believes that a sense of family is vital to all of Brendoncare’s work, particularly for residents and teams in its care homes.


Cristina

Cristina Calinescu

Job Title: Deputy Manager

Joined: 2018

Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.


Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.


Janet

Janet Graham

Job Title: Customer Relations Manager

Joined: 2017

My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.


I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.


Natalie

Natalie O'Toole

Job Title: Close Care Supervisor, Mary Rose Mews

Joined: 2015

I have been working in health and social care since I left education in 2010 working with many sectors of different ages and abilities but my true passion lies with independent living due to their wittiness and not being afraid to tell you how it is!


I have a family of 2 and a Miniature Dachshund all of which keep me busy! I love to socialise and get involved in anything and everything! When I do have spare time, I enjoy swimming/walks and simply enjoying a glass of bubbles in the summer evenings.


Montana

Montana Pusey

Job Title: Practice Educator

Joined: 2016

I started at Brendoncare Alton in the summer of 2016 as a care assistant, I then progressed to a senior carer and I have now been doing the role of practice educator for just over 2 years. I enjoy supporting new starters and ensuring they all have a good concept of Brendoncare's core values.


Outside work, I have a keen interest in attending personal training sessions and yoga. I also enjoy reading, with my favourite genres being romance and fantasy. I also spend a lot of time with my niece and nephew being the fun cool Auntie!


Natalie

Natalie Frampton

Job Title: Receptionist

Joined: 2022

I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.


Giovanna

Giovanna Catalano

Job Title: Home Administrator

Joined: 2023

I have been working in the public care sector since I was 18 years old having initially trained as a Dental Nurse. I have gained valuable experience in both clinical and administrative roles within a variety of settings including the NHS, hospice, mental health and the Police as a 999-call handler. One of my greatest achievements is gaining my Diploma in Healthcare Practice in Operating Department Practice.


I pride myself on my empathy and compassion and it gives me a huge sense of joy and achievement to help others in every aspect of their lives.


I have been with Brendoncare since November 2023 and have loved every second. I feel as though my working experience in so many different fields has brought me home. I work with a fantastic team who are incredibly passionate about our residents.


In my spare time I love to go for walks, visit the beach, spend time with my loved ones and watch Del Boy! Laughter is the best medicine.