Brendoncare Alton

Adams Way, Alton GU34 2UU
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9.8 102 Reviews
  • Brendoncare Alton, Alton
Brendoncare Alton is a care home set in attractive, mature gardens. Its design enables the provision of high quality care within a welcoming and homely environment.

The care home provides nursing care, dedicated dementia care and end of life care for 80 people. Respite stays are also available, offering short breaks which are suitable for those recovering from an illness, a hospital stay or whilst regular carers take a break.

The varied menus provide healthy, wholesome, appetising food which is all freshly cooked on site. The catering team talks to the residents to ensure they are accommodating all their requirements. They are proud to hold a 5 star food hygiene rating with the Food Standards Agency (May 2023).

A full wellbeing and activities programme is provided to ensure residents stay active and continue to lead enriched lives.

Brendoncare's Care for Life ensures that once welcomed into the care home, a permanent resident will not be asked to leave other than in exceptional circumstances.

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Care Provided by Brendoncare Alton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Joanne Gullon (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brendoncare Alton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,735 – £1,735
    • Self-Funded Nursing Care £1,525 – £1,735
    • Self-Funded Nursing Dementia Care £1,730 – £1,840

  • The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
    Respite stays cost an additional 10% per week on the standard fee.
    Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
  • (these prices are only a guideline, please contact Brendoncare Alton to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brendoncare Alton Reviews (102)

Total of 102, showing 61-80
9.8

Brendoncare Alton has a Review Score of 9.8 (9.792) out of 10, based on 29 reviews in the last 2 years. Over all time Brendoncare Alton has 102 reviews.

Overall Experience

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Date Published

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Review from Jon (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 89-year-old father has been in Brendoncare for 18 months and it has become a true "home from home" for him. From his perspective, he enjoys the interaction, care and support of the staff and management and most importantly, he is comfortable and happy. From my perspective, the home is very well
maintained and spotlessly clean and the staff outstanding, and they are the main reason why I have no concerns regarding his welfare.
For me, the best example is their handling of the Covid crisis, throughout which, Brendoncare has ensured that we have been kept updated with the home's Covid status and we have been able to maintain regular communication and visits with my father, despite the challenges that everybody has faced.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

We are pleased you have no concerns with the welfare and care of your father and how he interacts with the staff. Your positive comments on how well our home is maintained and such lovely comments about our staff will be passed on. Thank you!


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Review from Peter L (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since March 2013 and we have been very pleased with the standard of care she has received over the past 7+ years and particularly in the current Covid crisis and as she approaches end of life care. She is comfortable and safe, and all the staff at Brendoncare do a wonderful
job - from reception, maintenance and catering to management, and particularly the nursing and care staff on her wing. I would be very pleased to recommend Brendoncare to other relatives.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

It is a pleasure to care for your mother and reassuring you are pleased with the standard of care she has received. Thank you for taking the time to submit your review.


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Review from Jane S (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Brendoncare Alton just gets better and better. Despite lockdown, my mother is very content and always comments on how well she is cared for. I have really appreciated the support the staff give me, nothing is too much trouble, even when they are rushed off their feet.
During this difficult
year, I have been confident that my mother is well looked after and mentally stimulated. As she is blind and deaf she relies on people for this stimulation.
The home is so well integrated, housekeeping, laundry, maintenance as well as administrative staff, all get involved with the residents and know them well. The direct care staff are second to none and exude a real fondness for the residents.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Oh my goodness what a wonderful review thank you! We will pass your feedback to our team who will be delighted with your positive comments.


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Review from Chris B (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved my 91-year-old mother who has severe dementia from another home to Brendoncare Alton. The staff were really helpful in showing me the facilities using a phone camera during the Covid lockdown as well as arranging for her to move seamlessly. She seems very happy in her new home and her
general demeanour has improved dramatically.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

We are delighted the transition of moving your mum into her new home went smoothly and she is content and happy. Thank you for leaving such a positive review which will be passed on to our staff.


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Review from G R (Brother of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the brief respite between covid lockdowns, the staff have been extremely helpful in facilitating visits, communication protection of everyone's health. As usual, the staff have been very friendly and as welcoming as circumstances permit.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

We appreciate your kind words how helpful and friendly our staff are, thank you for taking the time to write this review. Your comments will be passed to our team.


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Review from Sarah B (Niece of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, I had to place my aunt into Brendoncare Alton at short notice due to sudden declining health and mobility problems. From my first phone call, I felt supported and nothing was too much trouble, they answered all my many questions. The nurse manager phoned to speak to myself and my aunt
to make sure that everything was in place for an easy transfer when my aunt arrived. The nurse keeps me fully informed about any changes or concerns regarding my aunt. Everyone is so approachable, nothing is too much trouble, which has made a very tough and emotional decision less stressful.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

I am pleased to hear you have felt supported by our team and continue to to be updated on your aunt's well being. Thank you for taking the time to leave such a lovely review which is greatly appreciated.


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Review from Julia E (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes in the area when the need arose, Brendoncare Alton stood head and shoulders above the rest. The set-up of small units, each with their own dining room and lounge, gives a homely feel to the place. The staff I’ve met are all lovely and so kind. I’m kept well informed
regarding Mum’s health and well-being and the welfare and happiness of the residents is obviously of prime importance. The public areas and private rooms are kept beautifully clean and the cleanliness and hygiene routines have been intensified during this year - borne out by the fact that the home has remained almost COVID free. This year has, no doubt, been an extremely difficult one for the staff but, from all my mum has said, it has not affected the treatment of the residents which remains exemplary.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

What a wonderful review! Thank you for taking the time to leave such positive feedback which will be appreciated by our team.


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Review from T H (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent care from the staff in Melbourne Ward. Our father has been into Brendoncare daily and has been made most welcome as he sat with mum. Staff were very helpful in signing him in and getting the lift for him. The lockdown and pandemic have caused all the above to change, but the staff
were very helpful amid the restrictions always taking the phone to mum in her room when we rang and setting up zoom calls weekly for our family. They were compassionate as she neared the end of her life, and treated mum with care and respect. Thank you to all involved.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for the lovely review. We were all happy to support your father, enabling him to continue visiting his wife. We all felt he was as much a part of our home as your mum was.
We hope he is keeping well and looking after himself.


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Review from Mark (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it came to the time that Mum had to go into care we contacted and visited a number of care homes in the area. Brendoncare Alton stood out from the rest as the facilities are clean, of a good standard and well maintained. The care staff and management are excellent.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for your positive review which is greatly appreciated. Our staff work hard to ensure our residents receive the highest quality of care and security within our home. I will pass your positive comments to all our teams including our housekeeping and maintenance teams.


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Review from Karen L (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well looked after by the staff, and it's a great relief to see him so content.
We are impressed with how clean the home is each time we visit, and it's clear a lot of thought has been given to deciding the decor which helps to make the place look homely.
We always get a warm welcome from
the staff, and they are happy to answer any questions we may have. We believe their positive attitude has a good effect on the residents.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for such a lovely review. We are delighted your father is content and well looked after by our staff.


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Review from T D (Brother of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone's circumstances are different. Nowhere is perfect, not even your home that you may be leaving. Life is not like that. The care and attention is reassuring to both resident and family. Nothing is too much bother even during this lockdown.

Reply from Janet Graham, Customer Relations Manager at Brendoncare Alton

Thank you for taking the time to review our home. We are delighted you are pleased with the care we provide and feel confident your loved one is being well cared for.


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Review from C H (Daughter of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents lived in two bedroomed flat at Brendoncare Alton for 8 years. Both moving into the nursing wing. The close care staff were simply wonderful in assisting with every need as it arose. The nursing home too provided 100% support, care, and attention. All the staff is so kind and diligent and
caring. My father has just died in the nursing home, my mother two years ago. We are eternally grateful to all.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for taking the time to give a review. It was a pleasure to have your parents as part of the Brendoncare Alton family for so many years and we wish you and the family all the very best at this sad time.


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Review from T K (Son of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems very happy in her new care home. We can see she is well looked after and the staff are always very welcoming whatever time of the day we come into the home. Always a lovely clean room and peace of mind for us.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you very much for taking the time to review Brendoncare Alton and it is lovely to have your mother with us.


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Review from R S (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was looked after so well and made to feel welcome and comfortable.

Reply from Lynne Hewitt, Home Manager at Brendoncare Alton

Thank you very much for taking the time to review us and glad to hear that your Mum felt well looked after.


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Review from Fiona R (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother had severe dementia and was looked after for eight years in the home. Her children lived overseas. She was looked after with care and dignity till the end. We were able to feel secure in the knowledge that she was well looked after. We are extremely grateful to the home and the staff.

Reply from Communications Team, Customer Relations Manager at Brendoncare Alton

Thank you for your recent review and positive feedback which we really appreciate. We are pleased you feel your mother was well cared for by our staff, who over the years built up a strong rapport with her. It was always a pleasure to see you and your brother on such a regular basis, despite you both living overseas.


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Review from W D (Respite Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Many thanks for taking the time to give us this kind review.


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Review from A H (Respite Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For a short respite care stay (14 nights) everything was fine (except Wifi).
I want to take up full-time residence ASAP (House to be sold first).

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you very much for your review and taking the time to talk to me further about the issues you experienced with the Wifi during your stay. We will look into this and resolve it before looking forward to welcoming you as a permanent resident at Alton.


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Review from Kent R (Friend of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend suffers from Parkinson's disease and thus is slow to react so does require a huge amount of patience. He is frustrated and needs a lot of physiotherapy.

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Review from Graham W (Son of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Mum arrived at Brendoncare in March 2016 it was with some reluctance and even apprehension, but it wasn't long before she forged strong, friendly relationships with the staff, from cleaners to nurses, which is a credit to the professionalism of them all. Eventually, Brendoncare became "home" to
her and the staff who knew her well treated her like family (not distantly like a hotel guest). She enjoyed the informal banter and humour with the staff in days when there have been numerous reasons for failing or sub-standard nursing homes. We count ourselves fortunate that Mum was at Brendoncare, a charitable institution with a clear "residents first" ethos.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for your very kind words, which I have passed on to the team here at Alton. It was such a pleasure to care for your Mum during her time here and we send our very best wishes to you and your family.


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Review from E D (Power of Attorney of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Front of house staff (reception, administrative etc) very friendly, helpful and efficient.
Wing staff caring, friendly and mindful of the needs and difficulties of those in their care. They gave the resident a warm welcome. They are helpful even though they are very busy. The senior nurse on the wing
is very approachable.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for your review and we are delighted to hear that you find the whole team at Alton friendly and helpful. It is a pleasure to be able to care for your friend.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Brendoncare Alton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Brendoncare Alton is calculated as follows: ( (273 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 336 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brendoncare Alton is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (7)

Joanne

Joanne Gullon

Job Title: General Manager

Joined: 2023

Jo Gullon joined as Brendoncare Alton’s General Manager in December 2023.


She brings with her more than 30 years of experience working in care. She started as a carer for people with learning disabilities before moving into domiciliary care. Jo then managed a series of care homes including ones for people living with dementia.


Jo firmly believes that a sense of family is vital to all of Brendoncare’s work, particularly for residents and teams in its care homes.


Cristina

Cristina Calinescu

Job Title: Deputy Manager

Joined: 2018

Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.


Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.


Janet

Janet Graham

Job Title: Customer Relations Manager

Joined: 2017

My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.


I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.


Natalie

Natalie O'Toole

Job Title: Close Care Supervisor, Mary Rose Mews

Joined: 2015

I have been working in health and social care since I left education in 2010 working with many sectors of different ages and abilities but my true passion lies with independent living due to their wittiness and not being afraid to tell you how it is!


I have a family of 2 and a Miniature Dachshund all of which keep me busy! I love to socialise and get involved in anything and everything! When I do have spare time, I enjoy swimming/walks and simply enjoying a glass of bubbles in the summer evenings.


Montana

Montana Pusey

Job Title: Practice Educator

Joined: 2016

I started at Brendoncare Alton in the summer of 2016 as a care assistant, I then progressed to a senior carer and I have now been doing the role of practice educator for just over 2 years. I enjoy supporting new starters and ensuring they all have a good concept of Brendoncare's core values.


Outside work, I have a keen interest in attending personal training sessions and yoga. I also enjoy reading, with my favourite genres being romance and fantasy. I also spend a lot of time with my niece and nephew being the fun cool Auntie!


Natalie

Natalie Frampton

Job Title: Receptionist

Joined: 2022

I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.


Giovanna

Giovanna Catalano

Job Title: Home Administrator

Joined: 2023

I have been working in the public care sector since I was 18 years old having initially trained as a Dental Nurse. I have gained valuable experience in both clinical and administrative roles within a variety of settings including the NHS, hospice, mental health and the Police as a 999-call handler. One of my greatest achievements is gaining my Diploma in Healthcare Practice in Operating Department Practice.


I pride myself on my empathy and compassion and it gives me a huge sense of joy and achievement to help others in every aspect of their lives.


I have been with Brendoncare since November 2023 and have loved every second. I feel as though my working experience in so many different fields has brought me home. I work with a fantastic team who are incredibly passionate about our residents.


In my spare time I love to go for walks, visit the beach, spend time with my loved ones and watch Del Boy! Laughter is the best medicine.