Brendoncare Alton

Adams Way, Alton GU34 2UU
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9.8 102 Reviews
  • Brendoncare Alton, Alton
Brendoncare Alton is a care home set in attractive, mature gardens. Its design enables the provision of high quality care within a welcoming and homely environment.

The care home provides nursing care, dedicated dementia care and end of life care for 80 people. Respite stays are also available, offering short breaks which are suitable for those recovering from an illness, a hospital stay or whilst regular carers take a break.

The varied menus provide healthy, wholesome, appetising food which is all freshly cooked on site. The catering team talks to the residents to ensure they are accommodating all their requirements. They are proud to hold a 5 star food hygiene rating with the Food Standards Agency (May 2023).

A full wellbeing and activities programme is provided to ensure residents stay active and continue to lead enriched lives.

Brendoncare's Care for Life ensures that once welcomed into the care home, a permanent resident will not be asked to leave other than in exceptional circumstances.

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Care Provided by Brendoncare Alton

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Joanne Gullon (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brendoncare Alton

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,735 – £1,735
    • Self-Funded Nursing Care £1,525 – £1,735
    • Self-Funded Nursing Dementia Care £1,730 – £1,840

  • The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
    Respite stays cost an additional 10% per week on the standard fee.
    Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
  • (these prices are only a guideline, please contact Brendoncare Alton to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brendoncare Alton Reviews (102)

Total of 102, showing 81-100
9.8

Brendoncare Alton has a Review Score of 9.8 (9.792) out of 10, based on 29 reviews in the last 2 years. Over all time Brendoncare Alton has 102 reviews.

Overall Experience

  • 75
  • 25
  • 2
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Date Published

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Review from S S (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful staff.
Amenities good but could be more activities, seem to be days when there is nothing going on.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

We are always happy to receive feedback about how we can improve our services to our residents and appreciate the time you have spent to post this. We will ensure your comments are passed on and used to improve standards in these areas in the home.


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Review from David R (Son of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely satisfied with the care, attention and friendliness of staff that my parents have enjoyed at Brendoncare since 2011. This applies to the close care staff and the nursing wing staff, in addition to all the administrative and restaurant staff.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you very much for taking the time to post your kind comments, they are very much appreciated.


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Review from S D (Friend of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend was very happy here and well cared for.
The staff were very friendly and professional in dealing with you in the absence of relatives.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for your lovely 5 star review and taking the trouble to send in your comments, we are delighted you felt your friend was well cared for during her time here.


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Review from D M (Respite Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brendoncare Alton is a well-run care home with friendly staff. It is a charity complex with 2 elements, a care home surrounded with 1 and 2 bedroom apartments (sold to elderly residents, who can pay for the use of the care home facilities, including a restaurant).
The home serves meals for 50% of residents
in small dining rooms and serves meals for other residents on trays within their own rooms. This pattern could be improved by better organisation, at no cost.
Residents served in the dining room wait for 20 minutes before the food arrived from the kitchen. Staff serve food for rooms, only about 20 minutes later are dining room patients served.
Simply by serving dining room patients first, unnecessary waiting would be removed.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for your comments and we are pleased you enjoyed your stay with us. We really appreciate your suggestions regarding the household dining room service and please be assured these will be used to improve the experience for residents dining here.


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Review from Jo (Daughter of Resident) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the nurses and carers are excellent but the management seems poor with a high reliance on agency staff and a high staff turnover of long-term staff. While staff and carers are client-focused, management seems focused on the bottom line and often fail to consider carers’ views or opinions despite
them being the people who know the care staff best.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for taking the time to review Brendoncare Alton. As a charity, residents' needs rather than profit are always our highest priority. Please do let me know when you are next in the country as it would be good to meet and discuss any concerns you may have. Best wishes.


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Review from Richard B (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Modern building with views onto the garden. Very caring staff and clean rooms and building. I have a lot of experience of care homes and Brendon Care is one of the best.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for your review about the care your Mother is receiving at Brendoncare Alton. We are delighted you rate us so highly and appreciate the time you have taken to submit your comments.


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Review from C B (Respite Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stay of about 15 days, I was particularly impressed with the unfailing kindness and friendliness nothing too much trouble at any time whether it is 3 pm or 3 am always patient orientated. The night and day nursing was very understanding. If you are trying to rest after illness come here!

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Review from George K (Son of Resident) published on 4 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a number of weeks here in respite at the Brendoncare Alton. I found that the atmosphere was always positive and upbeat. All the staff were very approachable, friendly and only too pleased to help or assist. This was for all the levels of staff I encountered, including nurses, carers
and admin. I was very impressed and happy with his care before, during and after his passing. The staff were very helpful, attentive, caring and most significantly, respectful. He was always clean, warm and well looked after. He could not have been in a better place or have received better care. By chance, I was the only family member with him at the difficult time of his passing and even I received the special support I needed from the staff (special thanks to one member of staff).


A very welcoming care facility that treats the tenants as humans and with the respect that they have earnt. I would not hesitate to highly recommend them.


Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you very much for your kind observations about the team here at Alton. We all work together to achieve these high standards and we appreciate the time you have taken to write this. With best wishes to you and your family.


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Review from Alex K (Son of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, sister and I could not have chosen a better care home for our father than Brendoncare in Alton. Their care and attention to our father was exemplary. Thank you to all the staff. Very high standard.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for taking the time to submit this review and your kind words about the team. It was a pleasure for all of us to care for your father during his stay here.


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Review from M B (Power of Attorney of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very pleasant, friendly nursing home.
They appear to have a good standard of care and the staff care for the residents and know about the resident and what they like. The staff are always very welcoming to visitors.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for taking the time to review the service, that you are happy with the care that your client is receiving and that you would be extremely likely to recommend us.


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Review from C L (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been thoughtfully cared for, with exceptional respect for her dignity AT ALL TIMES, by every single member of staff she has contact with.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for your review. Providing care with dignity is so important and I am glad to hear that your mother has experienced that.


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Review from Carol D (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives was excellent. She was looked after in a way which we could not have managed were she at home.
She was angry at first but became less so and eventually, through the kindness of everyone, peaceful.
Thank you to all concerned.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank for taking the time to provide us with a review and it was a pleasure to be able to look after your mother and enable her to be peaceful.


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Review from B P (Resident) assisted by family/friend published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were exceedingly helpful and kind during my stay.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you very much for taking the time to review Brendoncare Alton and I am pleased to hear that you were well looked after during your stay with us.


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Review from L F (Daughter of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff to be friendly and caring and they have taken the time to get to know my father. Although they are busy, they are always ready to help. There is a happy atmosphere in the home and dad is always greeted by staff by his first name. I am always made to feel welcome and appreciate
that I can visit at any time.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you very much for taking the time to review the care your father has received. I am pleased to hear that you have both experienced the happy atmosphere, kindness and warmth of the home.


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Review from M F (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat my mother with friendly respect. She enjoyed many activities including craft, cooking and trips out. She particularly enjoyed the pub visits! Now she is quite unwell the staff show compassion and care, not just to my mother but to visiting family members. I cannot praise or thank them
enough.

Reply from Lynne Hewitt, General Manager at Brendoncare Alton

Thank you for your kind review M F. We are so glad to hear that your mother was able to enjoy all the activities and outings that we have to offer whilst she was able. It is our privilege to be able to continue to care for her and support all the family now she is unwell.


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Review from C W (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and supportive, well looked after when poorly. A choice at mealtimes. The place is clean and tidy. The receptionist is always welcoming. Staff know who we are and always speak to us.

Reply from Lynne Hewitt, Peripatetic Manager at Brendoncare Alton

Thank you for your lovely review of Brendoncare Alton. We wish you all the very best.


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Review from Chris P (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am grateful to Brendoncare for the generally good quality care given to my mother during the 4 years and 8 months she was a resident. Most of the staff I met were caring, compassionate and professional. However, there were times when the senior management appeared unsuitable and inadequate
for their role and this was evident from the low morale exhibited by staff and the resulting departure of several respected familiar faces. The standard of the home in all respects was judged by me to be high at the time of my mother's arrival. Within 3 years it had deteriorated but it does now seem that improvements have been made. I must specifically mention the excellent performance of two of the senior nursing staff on Pink Wing. I recommend that care is exercised in the selection choice of some of the junior foreign members of staff where, generally, communication was a challenge. I would recommend this care home and its staff without hesitation.

Reply from Tina Manterfield, General Manager at Brendoncare Alton

Thank you for your review of Brendoncare Alton. I am very sorry that you feel the standards at the home have not been consistent over the last four years. We would always encourage anyone with a concern about one of our homes to raise it with the manager or with the team at our central office, if they prefer. I am pleased that you have seen improvements at the home and wish you all the best.


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Review from Tony R (Son of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in her own flat at Brendoncare Alton for six years and moved into the on-site nursing unit for end of life care prior to her death in October. Throughout this time the quality of care was exemplary. We live some 150 miles away and had absolute trust and confidence in all the
staff, who would always alert us if there were any concerns. Not only were all of my mother’s needs met, but the carers so often thought of the small things which enhanced the quality of her life. The relationships between my mother and her carers was very special and she regarded them as friends. Her final thoughts were that she had been so well looked after and felt very blessed.

Reply from Tina Manterfield, General Manager at Brendoncare Alton

Thank you so much for your review of Brendoncare Alton and for your very kind words. The team here worked hard to achieve our six steps accreditation for end of life care last year and I am delighted that, when the time came, the staff were able to support your mother in her final days. We wish you all the very best.


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Review from Ronald B (Husband of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good welcoming atmosphere. General mingling of staff, residents and visitors works well. Feel less comfortable at weekends when it is obvious agency staff are employed.

Reply from Tina Manterfield, General Manager at Brendoncare Alton

Thank you for your review of Brendoncare Alton and I am pleased that you find the atmosphere welcoming. If you ever have any concerns about the staff levels at weekends, please do feel you can talk to me or a senior member of the team at any time.


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Review from F A (Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am almost independent can take myself to the toilet, occasionally need help. Can walk on the ward for short distances. My hands are getting very stiff and fingers are slightly numb, writing very difficult.
I love regular staff and we get on well. Undress myself and help with dressing in morning, get
a bit bored sometimes. Not allowed to walk downstairs on my own. Cannot control bowel or bladder.

Reply from Tina Manterfield, General Manager at Brendoncare Alton

Thank you so much for your review of Brendoncare Alton. I am delighted that you get on well with the staff who are always on-hand to help you move safely between floors whenever you wish.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Brendoncare Alton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Brendoncare Alton is calculated as follows: ( (273 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 336 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brendoncare Alton is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (7)

Joanne

Joanne Gullon

Job Title: General Manager

Joined: 2023

Jo Gullon joined as Brendoncare Alton’s General Manager in December 2023.


She brings with her more than 30 years of experience working in care. She started as a carer for people with learning disabilities before moving into domiciliary care. Jo then managed a series of care homes including ones for people living with dementia.


Jo firmly believes that a sense of family is vital to all of Brendoncare’s work, particularly for residents and teams in its care homes.


Cristina

Cristina Calinescu

Job Title: Deputy Manager

Joined: 2018

Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.


Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.


Janet

Janet Graham

Job Title: Customer Relations Manager

Joined: 2017

My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.


I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.


Natalie

Natalie O'Toole

Job Title: Close Care Supervisor, Mary Rose Mews

Joined: 2015

I have been working in health and social care since I left education in 2010 working with many sectors of different ages and abilities but my true passion lies with independent living due to their wittiness and not being afraid to tell you how it is!


I have a family of 2 and a Miniature Dachshund all of which keep me busy! I love to socialise and get involved in anything and everything! When I do have spare time, I enjoy swimming/walks and simply enjoying a glass of bubbles in the summer evenings.


Montana

Montana Pusey

Job Title: Practice Educator

Joined: 2016

I started at Brendoncare Alton in the summer of 2016 as a care assistant, I then progressed to a senior carer and I have now been doing the role of practice educator for just over 2 years. I enjoy supporting new starters and ensuring they all have a good concept of Brendoncare's core values.


Outside work, I have a keen interest in attending personal training sessions and yoga. I also enjoy reading, with my favourite genres being romance and fantasy. I also spend a lot of time with my niece and nephew being the fun cool Auntie!


Natalie

Natalie Frampton

Job Title: Receptionist

Joined: 2022

I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.


Giovanna

Giovanna Catalano

Job Title: Home Administrator

Joined: 2023

I have been working in the public care sector since I was 18 years old having initially trained as a Dental Nurse. I have gained valuable experience in both clinical and administrative roles within a variety of settings including the NHS, hospice, mental health and the Police as a 999-call handler. One of my greatest achievements is gaining my Diploma in Healthcare Practice in Operating Department Practice.


I pride myself on my empathy and compassion and it gives me a huge sense of joy and achievement to help others in every aspect of their lives.


I have been with Brendoncare since November 2023 and have loved every second. I feel as though my working experience in so many different fields has brought me home. I work with a fantastic team who are incredibly passionate about our residents.


In my spare time I love to go for walks, visit the beach, spend time with my loved ones and watch Del Boy! Laughter is the best medicine.