The 'from' fees for nursing care are for those eligible for NHS funded nursing care (FNC).
Respite stays cost an additional 10% per week on the standard fee.
Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
Brendoncare Alton has a Review Score of 9.8 (9.792) out of 10, based on 29 reviews in the last 2 years. Over all time Brendoncare Alton has 102 reviews.
Review from Jenny G (Niece of Resident) published on 21 December 2017
Submitted via Website •
Report
Overall Experience
4.0 out of 5
The experience of observing the quality of care you offered our uncle during his stay at Brendoncare Alton transformed my brother’s and my appreciation
Please send our renewed thanks to all the staff on Blue Wing.
My uncle and I loved visiting your garden.
Reply from Tina Manterfield, General Manager at Brendoncare Alton
Thank you so much for your very kind review of Brendoncare Alton. It was our privilege to be able to care for your uncle and we wish you and your family all the very best.
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Review from Micholas M (Brother of Resident) published on 3 May 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Tina Manterfield, General Manager at Brendoncare Alton
Many thanks for your review of Brendoncare Alton and your kind words, which I will share with the team here. I am delighted to hear that you are happy with the care your brother is receiving. All the best to you and your family.
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The Review Score of 9.8 (9.792) out of 10 for Brendoncare Alton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.792 for Brendoncare Alton is calculated as follows: ( (273 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 336 Ratings = 4.792
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brendoncare Alton is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Oct 2019
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
Jo Gullon joined as Brendoncare Alton’s General Manager in December 2023.
She brings with her more than 30 years of experience working in care. She started as a carer for people with learning disabilities before moving into domiciliary care. Jo then managed a series of care homes including ones for people living with dementia.
Jo firmly believes that a sense of family is vital to all of Brendoncare’s work, particularly for residents and teams in its care homes.
Job Title: Deputy Manager
Joined: 2018
Both my mother and my grandmother had a passion for caring and their dedication to helping other people inspired me to train as a nurse. I graduated in nursing in 2005, then took a Masters degree in Psychology and Cognitive Behavioural Therapy (CBT) in 2008. After having worked in two private settings, I started working in social care in 2015 and joined Brendoncare in 2018 as Deputy Manager. I am deeply passionate about making a positive impact in people's lives, especially in a field where understanding, empathy and support are crucial.
Outside work, I enjoy spending time with my family and watching my young daughter growing up and exploring the world around her. My husband restores classic cars and we enjoy going to car races and shows and have even won some international competitions.
Job Title: Customer Relations Manager
Joined: 2017
My 12 years of social care experience have been mainly working for corporate nursing home providers in customer-facing roles supporting families seeking residential care for their loved ones. I joined Brendoncare in 2017 initially as a wellbeing coordinator, bringing fun and joy to residents’ lives through a range of activities. After a brief spell in 2019 working for another care provider, I returned to Brendoncare as Customer Relations Manager. This role involves supporting new residents and their families to ensure their move to a Brendoncare home goes as smoothly as possible.
I enjoy watercolour painting and entering amateur photography competitions. I love the smell of freshly cut grass and fragrant roses in my garden – appreciating the beauty of life’s simple pleasures means so much to me.
Job Title: Close Care Supervisor, Mary Rose Mews
Joined: 2015
I have been working in health and social care since I left education in 2010 working with many sectors of different ages and abilities but my true passion lies with independent living due to their wittiness and not being afraid to tell you how it is!
I have a family of 2 and a Miniature Dachshund all of which keep me busy! I love to socialise and get involved in anything and everything! When I do have spare time, I enjoy swimming/walks and simply enjoying a glass of bubbles in the summer evenings.
Job Title: Practice Educator
Joined: 2016
I started at Brendoncare Alton in the summer of 2016 as a care assistant, I then progressed to a senior carer and I have now been doing the role of practice educator for just over 2 years. I enjoy supporting new starters and ensuring they all have a good concept of Brendoncare's core values.
Outside work, I have a keen interest in attending personal training sessions and yoga. I also enjoy reading, with my favourite genres being romance and fantasy. I also spend a lot of time with my niece and nephew being the fun cool Auntie!
Job Title: Receptionist
Joined: 2022
I have worked for Brendoncare for 2 years and very much enjoy my role here. When not working I enjoy reading, crocheting, and walking my dog.
Job Title: Home Administrator
Joined: 2023
I have been working in the public care sector since I was 18 years old having initially trained as a Dental Nurse. I have gained valuable experience in both clinical and administrative roles within a variety of settings including the NHS, hospice, mental health and the Police as a 999-call handler. One of my greatest achievements is gaining my Diploma in Healthcare Practice in Operating Department Practice.
I pride myself on my empathy and compassion and it gives me a huge sense of joy and achievement to help others in every aspect of their lives.
I have been with Brendoncare since November 2023 and have loved every second. I feel as though my working experience in so many different fields has brought me home. I work with a fantastic team who are incredibly passionate about our residents.
In my spare time I love to go for walks, visit the beach, spend time with my loved ones and watch Del Boy! Laughter is the best medicine.
