Brendoncare Knightwood Court

Shannon Way, Valley Park, Chandler's Ford, Eastleigh SO53 4TL
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9.3 38 Reviews
  • Brendoncare Knightwood Court, Eastleigh
Located in a leafy part of Chandlers Ford in Hampshire and set in four acres of mature gardens, Brendoncare Knightwood offers residential care in a home from home environment.

The development combines quality accommodation with excellent facilities enabling residents to live life to the full.

The spacious, welcoming accommodation promotes independent living for either long or short term stays. A wide range of activities focuses on fun and happiness. They include discussion groups, visits from entertainers, musicians, local schools, baking and outings to local places of interest.

All the care home’s 20 spacious rooms are ensuite with a private terrace and direct access to the gardens. The sunny restaurant always offers varied, healthy and appetising meals with snacks and drinks always available at other times. The in-house catering team ensure they take all individual preferences and diets into consideration.

Brendoncare's Care for Life ensures that once welcomed into the care home, a permanent resident will not be asked to leave other than in exceptional circumstances.

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Care Provided by Brendoncare Knightwood Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 20 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Danielle Parnell (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (20)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 1

Funding & Fees Guide for Brendoncare Knightwood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,570 – £1,650

  • Respite stays cost an additional 10% per week on the standard fee.
    Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
  • (these prices are only a guideline, please contact Brendoncare Knightwood Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking is available on site.


Brendoncare Knightwood Court Reviews (38)

Total of 38, showing 1-20
9.3

Brendoncare Knightwood Court has a Review Score of 9.3 (9.346) out of 10, based on 6 reviews in the last 2 years. Over all time Brendoncare Knightwood Court has 38 reviews.

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Review from Andrew L (Son of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place for respite care, my father needed care whilst my mother recovered from an operation. We found Brendoncare Knightwood Court a lovely caring environment, with plenty of activities and amazing staff. Thank you all for looking after my father.

Reply from Danielle Parnell, Home Manager at Brendoncare Knightwood Court

Thank you for taking the time to provide a review. It was our pleasure to support your father whilst your family needed some extra help. I am so pleased to hear it was a positive experience for you all and we look forward to seeing you all again soon.


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Review from Margaret T (Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here four weeks and have found everyone very kind and helpful.
I have been impressed with how clean everywhere is.
One thing to complain about is the poor Wi-Fi reception.

Reply from Danielle Parnell, Home Manager at Brendoncare Knightwood Court

Thank you for such a lovely review. It is really great that you found everyone kind and helpful, we do have some wonderful people at Knightwood. I am sorry to hear of your concern with Wi-Fi however I am pleased to share that we have since had a full refurbishment of our Wi-Fi and this will not be a problem going forward for people who choose to spend time here at Knightwood.


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Review from Linden C (Son of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were wonderful in arranging a respite break for my mother. She had an enjoyable time and is fully agreeable to having a repeat visit later in the year. She particularly liked the polite, accommodating staff and the very pleasant surroundings.

Reply from Danielle Parnell, Home Manager at Brendoncare Knightwood Court

Thank you so much for taking the time to provide a review. I am so pleased to hear that your mother had a positive and enjoyable time staying at Knightwood Court, we enjoyed getting to know her. It is great to hear that the staff were able to meet her needs, they do often go above and beyond. I look forward to seeing you all again later in the year.


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Review from S B (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With my father's failing health after a fall, Brendancare took him in to The Court to give him the additional care and support he needed in his final weeks. You could feel the care when you walked in, often to find a carer just gently talking to him or stroking his hand. It gave us all great peace of
mind that he was in safe hands for his final journey.

Reply from Danielle Parnell, Home Manager at Brendoncare Knightwood Court

Thank you so much for your kind review. I am so pleased to hear of the kind and compassionate care our colleagues provided for your father and I know that I speak for everyone at Knightwood when I say it was a pleasure to have spent that time with him, we will miss him very much.


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Review from Mandy M (Respite Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was unexpected due to respite after a hospital visit. Staff have been amazing, very understanding, thoughtful and kind and have greatly aided my recovery. Due to my age, did not expect a stay in a care home but all concerned have made my stay a pleasant experience.

Reply from Danielle Parnell, Home Manager at Brendoncare Knightwood Court

Thank you for your lovely review. I am so pleased to hear that the experience was positive for you and that the staff team were supportive during your recovery. We wish you all the best for the future.


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Review from F P (Resident) assisted by family/friend published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely and helpful. The volunteers are wonderful. I am very grateful to them. The wi-fi is terrible and needs sorting out, it is impossible to communicate with my son and my grandchildren who live abroad.

Reply from Danielle Parnell, Home Manager at Brendoncare Knightwood Court

Thank you for your review, I really appreciate the time you took to submit this. I am pleased to hear that the staff are lovely and helpful and I agree, we do have some wonderful volunteers. I know how important it is for you to be able to speak with your loved ones and I acknowledge your concerns with the Wi-Fi. I can assure you that, as an organisation, we are committed to remedying this for you and your peers who live at Knightwood Court.


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Review from L O (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since July 2020. I have always been impressed with the care she's getting there and the experience for me as a visitor.
The latest CQC report singles out the high standard of the food. I've not yet tried it myself! But before moving in, Mother kept piles of sweets
and crisps by her bed to have at night as she wasn't eating properly during the day. That doesn't happen now - she's eating really well. From what I can gather, she's generally first in for breakfast in the mornings, which is a good sign. I know she appreciates the choice on offer and the fact she can have something "off the menu" at any meal.

Reply from Sean Daly, Home Manager at Brendoncare Knightwood Court

Thank you so much for taking the time to write this flattering review of our food. We believe the whole team does a good job and are glad your mum is enjoying the meals on offer.
Your kind words have been passed on to our kitchen staff.


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Review from D M (Friend of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to Brendoncare Knightwood Court Care Home for the last five years, visiting and supporting a friend, first in her apartment and now in the care home. I can not praise enough the teams upstairs in the apartment and the teams in the care home they all do a fantastic job, in fact more than
that.

Reply from Sean Daly, Home Manager at Brendoncare Knightwood Court

Thank you so much for your kind praise for our team here at Brendoncare Knightwood. It means so much that you have taken the time to leave us such a positive review for the whole team. I will share this with the team, just to emphasise the good jobs they do.


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Review from Hilary B (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude to all the staff who have interacted with Mum during her fourteen months at Knightwood Court Care Home. I appreciate there are also lots of people that I wont have met such as caterers, cleaners, volunteers and administrators. Thank you to everyone. She was very
happy at Knightwood and told everyone about the delicious food and lovely staff who helped her. She also talked a lot about some of the other residents who became her friends here.
A particular thank you to the carers who looked after Mum, and me, while she was on her end of life care pathway. Their kindness, empathy and professionalism will remain with me for a long time.

Reply from Sean Daly, Home Manager at Brendoncare Knightwood Court

Thank you so much for the lovely words you have given us. I’m glad that your mum enjoyed her time here at Knightwood Court and that she was able to have relationships with the staff and other residents that lived here. I’m proud to hear that the staff also supported you when you needed it.
Thank you again – it means so much!


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Review from Susan C (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. The management and staff are very caring and patient with everyone. My mother is happy there and feels safe. The staff seem happy and there is not much turnover of staff. There are lots of activities for the residents to take part in. I feel really lucky we found a place for
my mum which is so nice and homely. I think Mum would like a few more trips outside the home if it was possible.

Reply from Fiona Laurence, Deputy Manager at Brendoncare Knightwood Court

Thank you for your lovely review, we really appreciate it. To know from your perspective that all staff have been caring and patient, is great. We do take care in our recruitment in the hope that staff will stay with us. It would be lovely to get more trips organised outside of the home, so I will pass your comments on.


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Review from R G (Daughter of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been deeply impressed by the kindness and positivity of the carers, especially reassuring, is the relatively low turnover of staff. Those who are long serving, provide a continuity of staffing, which is a great benefit. The security of the site is perhaps not as tight as it could be, as public
access is open right up to the individual patio doorways. A gated perimeter would be an advantage. Overall, our experience of Brendoncare has been entirely positive and we have recommended them to others seeking a positive solution to care for the very elderly.

Reply from Charlotte Chiutare, General Manager at Brendoncare Knightwood Court

Thank you so much for leaving such lovely feedback. We really do appreciate you taking the time and when families are considering admitting their loved one to us it is reassuring for them to read these genuine reviews and recommendations. It is an absolute pleasure for us to look after your mum and I will ensure your lovely comments are passed on to all the staff here at Knightwood.


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Review from Sal G (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Brendoncare Knightwood for 3 years and has always been really well looked after by the carers and staff, developing a good relationship with them. She is treated with kindness, attentiveness, compassion and care and her dignity is respected. When I visit, everyone is really friendly,
helpful and kind to me, and the management team are always happy to chat when I need to discuss anything with them. My Mum is encouraged to participate in activities and is helped when she struggles. The building and individual rooms are kept very clean and nicely decorated and the gardens and patios are well maintained. Knowing that my Mum is well cared for and in a secure environment means that I don't worry about her and this makes me very happy.


The procedures and controls during the pandemic have been excellent, and there have been no Covid cases. I've received regular communications throughout and have always been able to visit. The whole team have been absolutely fantastic.


Reply from Charlotte Gilbert, General Manager at Brendoncare Knightwood Court

Thank you for your review and good to hear that your Mum is happy and you are able to have confidence in the care she receives and can rest easy.


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Review from Mark H (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Brendoncare Knightwood since 2017. She has always received a very high standard of care and the staff are welcoming and keen to help. The accommodation suits her perfectly as there are no stairs to negotiate between her room and the restaurant, day room etc. She also
enjoys a garden view with a small patio, ideal for family visits in the current climate. As well as chatting to the other residents, there are many activities available for her to participate in and the food is varied and caters for her specific dietary needs.
Overall, Brendancare Knightwood is a safe, friendly and positive environment for my mother and I would highly recommend.

Reply from Charlotte Gilbert, General Manager at Brendoncare Knightwood Court

Thank you very much for your recommendation. It is good to hear that your mother is happy and lovely that you are able to make garden visits.


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Review from Deirdre S (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after and she says herself that she couldn't be in a better place. All the staff are so kind and helpful. It is very comforting for me, living abroad and not being able to visit so frequently and now because of the corona restrictions, to know that she is taken care of
in every possible way. Last year when she became 100 they made a special celebration for her. She has her hair done every week at the hairdresser who comes to Brendoncare, something which means a lot to her. I haven't any problem recommending Brendoncare.

Reply from Charlotte Gilbert, General Manager at Brendoncare Knightwood Court

Thank you for your kind words and we so enjoy having your mum living with us.


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Review from Sarah C (Daughter-in-law of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been in Brendoncare Court now for several years. Prior to Covid, we had the luxury of visiting every night, as we live opposite to the home with my husband and 10-year-old daughter, who would often perform a song or dance, much to the delight of the residents. We would end up
making teas for 6 or more residents and most of the staff, whilst chatting and laughing, it was a real family atmosphere. We got to know most of the residents, and loved spending time with them, and looked upon them as family. The staff are amazing, and it's great that there isn't a high turnover, so we've got to know them well, and look upon them as our friends. Sadly Covid hit, but Brendoncare handled the situation well, and kept us up to date and well informed.

Reply from Charlotte Gilbert, General Manager at Brendoncare Knightwood Court

Thank you for your lovely comments – I know the staff and I miss the cups of tea and look forward to enjoying them again soon as well as singing/dancing entertainment.


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Review from Rose H (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Brendoncare Knightwood Court for over two years until she sadly passed away in February. Mum had led a very independent life until at the grand age of ninety eight, she fell and broke her hip and had to go into a care home. We are so pleased we chose Brendoncare Knightwood
Court it is an excellent care home, nothing was too much trouble and all the staff were so thoughtful and caring. Mum was lucky to celebrate her one hundredth birthday last August and although it was difficult with lockdown restrictions, all the staff went out of there way to make it a memorable day. We were able to visit mum regularly as we lived nearby, we were always made so welcome with cups of tea and the staff were always happy to talk to us about mum's day. My mum had a wicked sense of humour, a cheeky smile and we know during her stay at Brendoncare Knightwood Court she never lost that, which shows that she was happy and well looked after. We cannot thank the staff enough for all they did for mum, they always showed great kindness, care and compassion.

Reply from Charlotte Gilbert, General Manager at Brendoncare Knightwood Court

Thank you so much for your kind words. It was our utmost pleasure to care for your Mum and become a part of her and all your family’s life. Wishing you all well and look forward to seeing you at our events in the future.


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Review from Susan L (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Knightwood, where she lived for six years until her death in October.
Throughout the years the staff treated her with respect and kindness. They understood her desire to maintain her independence and were sensitive to her wishes, and supported her choices.
Recently, it
was both sad, and yet a lovely experience, as I sat at my mother's bedside for several days as she transitioned towards end of life. To bear witness to their kindness, respectful nursing care and above all compassion towards my mother was truly exemplary.
It was evident that they too were saddened by her decline and they would share some of their conversations and challenging experiences they had with her in the past!
They were respectful of ‘our’ time and were never intrusive, but a welcome ‘visit’.
Their team spirit was evident and supportive of each other. No team bonds without a ‘leader’ to provide guidance and support.
They were all ‘giving’ of themselves and ‘present’.

Reply from Charlotte Gilbert, General Manager at Brendoncare Knightwood Court

Thank you so much for your review, it really means a lot to us all. The whole team felt it a privilege to look after your Mother and have the opportunity to become a part of her life for such a long time. She will always be remembered by us for numerous different reasons. Wishing you all the very best.


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Review from R N (Son of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with Brendoncare Knightwood since my mother became a resident 18 months ago. They made her initial assessment very friendly and easy and this made her transition into their care very smooth. All the staff, both admin and carers, are very professional and friendly - superb
really. Also, their procedures seem really good - e.g. for issuing of medication and the associated record keeping etc. They've also been really prompt at calling in the GP for my mother when the need has arisen. Additionally, the quality of the accommodation and facilities (for assisted bathing etc) are really good. Finally, they've made a great job of managing the current covid situation and have been really communicative to me about this via regular letters. All in all, highly recommended.

Reply from Charlotte Gilbert, General Manager at Brendoncare Knightwood Court

Thank you for taking the time to review Brendoncare Knightwood. We have enjoyed getting to know your Mum since she's come to live with us and count it a privilege to care for her.


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Review from A F (Daughter of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brendoncare Knightwood Court was home to my mum for just over a year and she was treated with kindness, care and respect. Knightwood Court has a lovely, bright sitting room and dining room but, as Mum's health has failed she just wanted to be in her room. While staff encouraged her to take meals in
company while she could, they respected her wishes when she decided she preferred not to do so. She's now reached the point of needing a higher level of nursing care and the move to Brendoncare Park Road has been handled very smoothly. Mum and I are both very satisfied with the quality of the service provided by Brendoncare and the support she is continuing to receive as her needs change.

Reply from Charlotte Gilbert, General Manager at Brendoncare Knightwood Court

Thank you for taking the time to give us a review. It has been our privilege getting to know your mum over her time with us and we wish you all the best for the future at Park Road.


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Review from Peter C (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Bredon Care have been so very supportive to my mum. She was made very welcome from our first visit. Each staff member has been so very thoughtful and caring. Thank you so much for everything you do.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you for your review and it is lovely to have your mum with us.


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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Brendoncare Knightwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Brendoncare Knightwood Court is calculated as follows: ( (55 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Brendoncare Knightwood Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Danielle

Danielle Parnell

Job Title: General Manager

Danielle is the new General Manager for Knightwood and the Old Parsonage. Danielle has worked within the health and social care sector for around 13 years in various different roles and organisations across Hampshire.


The values of Brendoncare were one of the determining factors in Danielle applying for this role at Knightwood, as she felt they resonated with her own.


Pauline

Pauline Sweetman

Job Title: Wellbeing Coordinator and Volunteer Lead

Joined: 2023

Following a long career in the Financial Services industry I began volunteering at Brendoncare Knightwood supporting activities and events alongside the other volunteers and the Brendoncare Wellbeing Team, in 2023 I was delighted when the opportunity arose to join the Brendoncare Wellbeing Team in a part-time role. I enjoy being part of the Brendoncare team and it is a pleasure spending time with the residents, both individually and as part of a group, and supporting them to live their best life possible. No two resident’s needs are the same and adaptability is key. Making a positive contribution to enrich the lives of our residents, and support their independence, makes the role rewarding and so much more than simply a job.


Karrie

Karrie Crooke

Job Title: Receptionist

Joined: 2022

I joined Brendoncare in April 2022 as a receptionist and really enjoy my job. I love working with such a great team and helping our lovely residents.


Before this I worked at Bishopstoke Retirement Village after relocating from Spain where I lived and worked for 15 years.


Frequently Asked Questions about Brendoncare Knightwood Court

What types of Care is Brendoncare Knightwood Court registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brendoncare Knightwood Court provide?

Palliative Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brendoncare Knightwood Court have?

There are 20 Single Rooms.

What are the Facilities & Services at Brendoncare Knightwood Court?

Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brendoncare Knightwood Court to the centre of Eastleigh?

2.2 mile(s) as the crow flies, distance by road may be significantly further.