Brendoncare Knightwood Court

Shannon Way, Valley Park, Chandler's Ford, Eastleigh SO53 4TL
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9.3 38 Reviews
  • Brendoncare Knightwood Court, Eastleigh
Located in a leafy part of Chandlers Ford in Hampshire and set in four acres of mature gardens, Brendoncare Knightwood offers residential care in a home from home environment.

The development combines quality accommodation with excellent facilities enabling residents to live life to the full.

The spacious, welcoming accommodation promotes independent living for either long or short term stays. A wide range of activities focuses on fun and happiness. They include discussion groups, visits from entertainers, musicians, local schools, baking and outings to local places of interest.

All the care home’s 20 spacious rooms are ensuite with a private terrace and direct access to the gardens. The sunny restaurant always offers varied, healthy and appetising meals with snacks and drinks always available at other times. The in-house catering team ensure they take all individual preferences and diets into consideration.

Brendoncare's Care for Life ensures that once welcomed into the care home, a permanent resident will not be asked to leave other than in exceptional circumstances.

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Care Provided by Brendoncare Knightwood Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 20 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Danielle Parnell (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (20)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 1

Funding & Fees Guide for Brendoncare Knightwood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,570 – £1,650

  • Respite stays cost an additional 10% per week on the standard fee.
    Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
  • (these prices are only a guideline, please contact Brendoncare Knightwood Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car parking is available on site.


Brendoncare Knightwood Court Reviews (38)

Total of 38, showing 21-38
9.3

Brendoncare Knightwood Court has a Review Score of 9.3 (9.346) out of 10, based on 6 reviews in the last 2 years. Over all time Brendoncare Knightwood Court has 38 reviews.

Overall Experience

  • 35
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Date Published

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Review from S P (Stepdaughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather went into Brendoncare Knightwood in May 2017 until his death in March 2019. During that time he was very contented, well looked after in every possible way and actually enjoyed being part of the community within the care home. The home is, in my opinion, on a par with a five-star hotel
- immaculately clean and with extremely capable, caring staff. Not once did I visit him to find him in any state other than clean, well fed and happy. I couldn't have asked for him to be cared for any better.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you for taking the time to give this lovely review especially during this sad time.


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Review from Claire P (Daughter of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last two weeks of his life here. The care and compassion shown to him was immense.
The staff showed a care way beyond "just a job".
I can't put into words what that meant to my mother and I and indeed my father. I can't put a price on what it meant. I would have no hesitation in
recommending this home to other people.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you for your lovely review especially at this sad time. Our best wishes to you all.


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Review from P M F (Son of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brendoncare Knightwood is an excellent care home made even better by the people that work there.
The genuine care, warmth, attentiveness, compassion and kindness of the care staff, both day and night. The enthusiasm of the activities coordinator, the support, reassurance, interaction and willingness
of management to engage and assist, the thoroughness and commitment of the cleaners and laundry staff, the friendliness of the maintenance and kitchen staff, the warmth of welcome at reception, the excellence of the volunteers, all go to make Brendoncare Knightwood an excellent care home.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you for your lovely review. We enjoy having your Mum living with us.


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Review from Jeanne D (Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fairly serious operation, in my early nineties, I came that first night at home from hospital with the realisation as a widow that no way would I be able to cope with the house and garden. My daughter found this care home and I was fortunate enough to have the last room. Since that rather
traumatic move, I have found all the staff friendly and kind making me feel that here is indeed my home. Brendoncare Knightwood Court is small in number, every room occupied and we are made to feel a family inasmuch we and staff are one. We mostly dine together in small tables with fresh flowers on our tables, regular music played daily on our music centre - we all love jazz as well as soft sleepy love songs - I think the staff also enjoy it!


Should any problems arise the door to the Manager's office to the staff room, the door is always open.


I have been here now for almost 2 years, friends and family are always welcomed as are visitors dogs, who always seem to know where the best treats are found.


Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

It is wonderful to hear that you are so happy here. Thank you for taking the time to write such a lovely review.


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Review from Christine C (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was impressed with the warmth, friendliness and professionalism of all staff. She was well looked after. She has had short stays at Knightwood for the last 10 years and this facility has helped mum to enjoy time with her family nearby.
I can't speak highly enough of all at Brendoncare Knightwood
- it is very well run.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you Christine for taking the time to review Brendoncare Knightwood and I am glad we were able to care for your Mum to help her enjoy time with her family over the last few years.


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Review from Linda K (Daughter of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During her last years my Mum lived at Brendoncare Knightwood Court where she was, without fail, treated with thoughtful and dignified care and respect by all staff, day and night.


Care, housekeeping, maintenance and management staff consistently showed patience and friendly interest in their dealings

with her, and genuine concern that she was content. They made her feel secure and well cared for every single day.


Her room, with its view of, and direct access to, the garden, enabled her to continue her lifelong interest in watching the birds and squirrels, from the comfort of her chair, when she became unable to use the lovely garden pathways.


The little touches such as colourful modern artwork in corridors, flower arrangements, and clean linen on dining tables helped make the atmosphere as homely as possible.


This summer our whole family benefitted from the sympathetic support provided to us by all of the staff in Mum's final weeks, and we will be forever grateful.


Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

How lovely, thank you for taking the time to review us, particularly during this sad time and we wish you all well.


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Review from Louise S (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was living at Brendoncare for nearly nine years and from day one until the end she was extremely happy there. Socially, she was involved until her latter time there and the care from everyone involved with her was first class. Nothing was too much trouble from first thing in the morning until the
last thing at night. We, as a family, cannot thank you all enough.

Reply from Carole Mayers, General Manager at Brendoncare Knightwood Court

It was a pleasure having your Mum with us Louise and we send our best wises to you all.


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Review from G N (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are patient, caring, genuine and attentive.
Cleaners and laundry staff are excellent and thorough.
Staff on front desk are always welcoming and helpful.
Management has been very supportive and reassuring to my relative and this is ongoing.
Excellent advice and support given to family by staff,
particularly when my relative joined Brendoncare.
Maintenance staff are always friendly and respond very quickly.
Excellent volunteers.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you very much for your review.


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Review from Michael S (Son of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knightwood is an excellent care home and I would be happy to live there. The staff interact with my mother with care and respect, and I have never seen them treat her like a child. In my experience, Knightwood diverged from Excellent in April in only 2 categories. Lunch one day was not so good - the
roast beef was tough and difficult to cut for some residents. Sometimes the menu can change at short notice, but overall the standard is between good and excellent.
I have given Security a score of Good because the other day I was able to enter the home with nobody in reception and I am not sure anybody saw me though I would have been on the CCTV. Also on another day, somebody opened the window while cleaning my mother's room while we were at lunch and left it open, which I don't think was a good idea because her room is on the ground floor.
These points apart, I'm very happy my mother is in Knightwood and I do not worry about her at all.

Reply from Caroline Hedges, Senior Marketing Communications Officer at Brendoncare Knightwood Court

Many thanks for your positive comments about Brendoncare Knightwood. It is a pleasure having your mother with us. I understand the Deputy Manager has spoken with you about the specific concerns that you mentioned and that these have now been addressed.


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Review from K M (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the team at Brendoncare Knightwood has been like meeting an 'angel' in time of need and they have helped transform our lives. Supporting elderly parents to maintain dignity in later years is a challenge that is hard to prepare for, and Knightwood has helped us all make the transition and start
to rebuild a future during times of great insecurity and uncertainty. The warmth and care in a beautiful, clean, bright and intuitive surrounding has been incredible and a great source of comfort. We cannot thank you enough.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you for taking the time to write a review and for your kind words about the team. It is a pleasure having your parents stay with us at Brendoncare Knightwood.


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Review from K G (Son of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother - as always.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Many thanks for sending in your review of Brendoncare Knightwood and for recommending our home. We are delighted that you are happy with the care your mother receives. Thank you.


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Review from M W (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, willing to engage. Building and rooms very pleasant and comfortable.Staff very caring and efficient, very kind, smiles. My Mum was very happy in her respite stay. Lovely food. Well managed. The Manager printed off emails for my Mum from me.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you for taking the time to review the care at Brendoncare Knightwood and for your lovely comments. We wish you and your mum all the best.


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Review from E B (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was comfortable - The rooms were excellent.
The food was excellent and plentiful - an extremely good chef.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Many thanks for your review of Brendoncare Knightwood. We wish you all the best.


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Review from Susan B (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Brendoncare, Mum has been treated with the utmost care and kindness. Staff have welcomed her and encouraged her to personalise her room to make it her "home". Nothing has been too much trouble and Mum is helped and supported in every aspect of the care needed. I cannot thank the staff
enough. They consistently demonstrate a very high standard of care, kindness and compassion which is very reassuring to us all.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Many thanks for your review of Brendoncare Knightwood and your kind words. I am delighted to hear that you are pleased with the care which your mum is receiving and it is our pleasure to be able to support her.


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Review from Roger S (Husband of Resident) published on 21 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind and helpful and they treat my wife more as a family member than a patient. Sometimes staffing problems, because of sickness, does mean agency staff are not as good as the permanent staff. The rooms are spotless and the food is very nutritious and of a high quality with plenty
of choice. No complaints at all.

Reply from Carol Mayers, General Manager at Brendoncare Knightwood Court

Thank you for taking the time to review Brendoncare Knightwood and for your positive comments.


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Review from Maisie W (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is like staying in a hotel - if I am unwell I will come back. I have a lovely time. It has put me on my feet well and truly.

Reply from Elaine Warriner, Marketing and Communications Manager at Brendoncare Knightwood Court

Thank you for your review of Brendoncare Knightwood and for your lovely comments. The team at Knightwood really enjoyed having you to stay and are delighted that you are feeling better. If you ever need our support again, please do not hesitate to get in touch with us. We wish you all the best.


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Review from Anthony A (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident here in December 2016. Unfortunately, he is now on palliative care and Knightwood, as a team, led by the Manager have been brilliant. We could ask for no more as they think of everything and more. The hospital where my father was were very impressed by Knightwood. They didn't
say they would have him back, they said it was his home and they wanted him back. The support for my mother and the rest of family have been second to none.

Reply from Elain, Marketing and Communications Manager at Brendoncare Knightwood Court

Thank you for your review of Brendoncare Knightwood. We appreciate you sending this in at this difficult time for you and your family. Our team felt very privileged to be able to support your father at the end of his life and to be able to continue to support your mother in Knightwood Mews. Thank you once again for your kind words and we wish you and your family all the very best.


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Review from L S (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In respite for two weeks. Overall excellent.
The senior staff were superb, but the junior/younger ones could do with more training.
Frankly, everyone leaving hospital should be able to have the use of this kind of facility.
Thank you so much.

Reply from Elaine Warriner, Marketing and Communications Manager at Brendoncare Knightwood Court

Thank you for your review of Brendoncare Knightwood. We are delighted to hear that our care was overall excellent. We have noted your comment about staff training. While all our team undergo a rigorous induction and training programme, we are sorry that you feel some members of our team fell short of your expectations and will take the opportunity to ensure that all training is up-to-date.
Once again, thank you for your feedback and we wish you all the best going forward.


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Current Review Score: 9.3 (9.346)

Overview of Review Score

The Review Score of 9.3 (9.346) out of 10 for Brendoncare Knightwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Brendoncare Knightwood Court is calculated as follows: ( (55 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Brendoncare Knightwood Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Danielle

Danielle Parnell

Job Title: General Manager

Danielle is the new General Manager for Knightwood and the Old Parsonage. Danielle has worked within the health and social care sector for around 13 years in various different roles and organisations across Hampshire.


The values of Brendoncare were one of the determining factors in Danielle applying for this role at Knightwood, as she felt they resonated with her own.


Pauline

Pauline Sweetman

Job Title: Wellbeing Coordinator and Volunteer Lead

Joined: 2023

Following a long career in the Financial Services industry I began volunteering at Brendoncare Knightwood supporting activities and events alongside the other volunteers and the Brendoncare Wellbeing Team, in 2023 I was delighted when the opportunity arose to join the Brendoncare Wellbeing Team in a part-time role. I enjoy being part of the Brendoncare team and it is a pleasure spending time with the residents, both individually and as part of a group, and supporting them to live their best life possible. No two resident’s needs are the same and adaptability is key. Making a positive contribution to enrich the lives of our residents, and support their independence, makes the role rewarding and so much more than simply a job.


Karrie

Karrie Crooke

Job Title: Receptionist

Joined: 2022

I joined Brendoncare in April 2022 as a receptionist and really enjoy my job. I love working with such a great team and helping our lovely residents.


Before this I worked at Bishopstoke Retirement Village after relocating from Spain where I lived and worked for 15 years.