Review from Jon W (Son of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience

All the staff were lovely, very caring and supportive. I was given accurate and helpful updates about my father e.g. what medication he had. I was always made welcome and staff appeared skilled and sensitive. It was such a comfort to know my father had the best quality care at the end of his life.

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Review from M W (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was not in Canford Manor for long, but in the time she was there I found the service and care to be exceptional. Every team member I came into contact with was understanding, caring and compassionate. They never seemed rushed even though they were obviously busy. They treated all of

us with respect and so clearly were dedicated and caring individuals. It's such a worrying time when you have a sick, elderly relative but we had to worry slightly less knowing she was in good hands.

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Review from C M (Wife of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience

I have found the staff very helpful and pleasant always willing to listen. My husband has always been treated well, his room is clean and comfortable. The management has been very good at keeping the home safe, however, I do find talking to my husband behind a screen difficult as with Parkinson's his

speech is slurred.

Reply from Jane Palmer, Director at Canford Manor Nursing Home

Thank you very much for your kind words, which we will share with the team. It's so tricky with the visiting restrictions at the moment, but we feel passionately that visits should continue, even if behind a screen. Hopefully, soon, we'll have the rapid tests and/or vaccine that will make visits with hugs (and no screens!) possible. We'll keep you posted in the usual way.

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Review from Paula M (Stepdaughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience

The staff are amazing. The level of care they showed to our step-father and the professional, clear, helpful, compassionate communication was outstanding. These things are so important when caring for someone at the end of their life. Thank you.

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Review from I M (Son of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

A welcoming, caring, friendly atmosphere. Good, well-maintained facilities, coupled with staff who, obviously worked well together as a strong team. Despite delays in hospital transport availability, management at Canford Manor remained helpful and friendly. We were sorry Dad only spent 18 days here

before, sadly, passing away after a few days in hospital.

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Review from L K (Daughter-in-law of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

All staff at Canford Manor Nursing Home are extremely helpful and kind towards the residents and relatives and friends - nothing is too much trouble.
Everyone is treated with respect - the overall atmosphere is very pleasant and homely.

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Review from Irene (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience

I can highly recommend Canford Manor Nursing Home as they couldn’t have done more to accommodate our 95-year-old mother since she moved there in August this year. This was not a decision we took lightly but the manager was there to help from the start. With her knowledge, experience and reassurance,

we knew this was the best option for mum and she has done everything she can to make things as easy as possible for all of us. The numerous staff are very friendly and approachable, they treat the residents like family and genuinely seem to care about them. The home is clean, well looked after and feels more like a hotel than a Nursing Home. We feel much happier about our Mum’s situation now and can relax knowing she is safe and well cared for.

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Review from J R (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience

Canford Manor has been a huge help to my dad and all of his family. The staff are amazing we wouldn't be able to manage without them. Although they are very busy, the staff will always stop to help and advise in any way they can. I can't praise them enough, fantastic!

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Review from C R (Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience

My family and I have found the staff and care at Canford Manor absolutely fantastic.

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Review from P A (Relative of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

A lovely home. The staff are lovely and caring and the place is lovely and clean. The food is lovely. It's a shame my relative may have to move as they have looked after him so well. He is so much better and has put on weight.

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Review from I S (Son-in-law of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience

The staff were always helpful and full of praise. There is always a wonderful feeling of calmness. They have the safety and health of all the residents. My father in law enjoyed the whole time he was there.

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Review from C F (Granddaughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience

My nan loved Canford almost as much as her own home. All the girls were so lovely to her and she formed real bonds with some of them. The home itself is beautiful but not in an uncomfortable show home place, it really is their home from home.
nan loved joining in with the activities. She loved seeing

the rabbits in the garden and spending time with people who genuinely cared for her.
Nothing was ever too much trouble for anyone and that shows what a great team the manager has.

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Review from L C (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

My mother arrived as a bit of an emergency but was welcomed warmly. Everything about the home form the rooms and decor to all the staff was above and beyond our expectations. It wasn't just my mother that was looked after but as, as her family. Such a warm, friendly place that could not have done more

for us all. I know where I will be booking when my time comes!

Reply from Jane Palmer, Director at Canford Manor Nursing Home

Thanks very much for your kind words, we really appreciate you sharing them. Jane Palmer, Owner.

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Review from Franziska D (Niece of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

Staff were always professional and kind, despite my uncle's episodes of paranoia, frustration and bitterness. They offered him every service, even if he frequently declined and at times spent hours reassuring him.
He did not want to be there but staff looked after him as well as he would let them.

We visited often and at all times and always found an open, warm and professional welcome. The nurses particularly were heroes. The home made his death as bearable and dignified as possible. The manager told me, "This is your Uncle's home, not ours." She meant it.

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Review from Caryn P (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience

My Mum is very happy at Canford, her personality is welcomed. She is cared for and her requests dealt with. The staff are patient with her, joke with her and she enjoys that. She loves the entertainment and the people who visit to provide that. As a 94 year old, she feels safe, care for and happy. The

care home is clean and bright. Thank you.

Reply from Jane Palmer, Director at Canford Manor Nursing Home

Thanks so much for your kind words, which are really appreciated. Jane P, Director.

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Review from Alan G (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff that looked after my mother. We can't thank you enough for being so caring, not just looking after her, but all her family as well. Can't recommend the home enough. Once again. Thank you.

Reply from Jane Palmer, Director at Canford Manor Nursing Home

Thanks so much for your kind comments. Its always an honour to be chosen to provide care and we appreciate you taking the time to send your opinions.

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Review from Kerry G (Daughter-in-law of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience

We could not fault the home at a very difficult time. Staff were like part of the family.
100% service.

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Review from C D (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

All the staff were supportive of my mother and her family. Queries were answered in a clear and informative manner. Concerns were always promptly dealt with. As her health deteriorated her care was adapted to deal with her changing needs. Her end of life care was dignified and kind and we her family

were fully involved in all the decision making.

Reply from Jane Palmer, Director at Canford Manor Nursing Home

Thank you for your kind words and feedback. It's always an honour to be chosen to provide care to someone at such an important time in their life and we appreciate you choosing us at Canford Manor.

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Review from Lesley H (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

My husband is very happy at the home and the home was fantastic in getting him a room downstairs which makes life so much easier with the use of his wheelchair.

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Review from Victoria P (Granddaughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience

My grandma came in as an emergency 3 days before Christmas. On viewing the home, I found it to be a warm and welcoming home.
All the management and staff really do everything they can to make it a proper home for their residents. They not only took care of my grandma but all the family as well. It

is a happy home. The staff could not do more to help their residents and families. The food is amazing plenty of it and home cooked! The home itself is beautifully decorated, light and airy and smells lovely! There are plenty of activities most days, ranging from flower arranging and arts and crafts to quizzes and music sessions. The summer fete was amazing, outside entertainment, raffles and bric-a-brac all made to a perfect summer day! The management team are welcoming and have an 'open door' policy where families can have a chat. All of the staff, not just carers have a great rapport with all of the residents and their families. Would definitely recommend this home to anyone!!

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Canford Manor Nursing Home

Care Provided by Canford Manor Nursing Home

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Funding & Fees Guide for Canford Manor Nursing Home

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