Carleen

38 Portchester Road, Fareham PO16 8PT
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9.9 32 Reviews
  • Carleen, Fareham
Carleen is a care home from Numada Healthcare, a family-run business that believes in quality care training and a personal touch. The home welcomes short and long-term needs and carers are experienced in many specialist and complex health issues. The home itself has a charming interior, ideal for a relaxing lifestyle, though there is much to experience and be involved with.

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Care Provided by Carleen

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suman Mathew (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Carleen Reviews (32)

Total of 32, showing 21-32
9.9

Carleen has a Review Score of 9.9 (9.855) out of 10, based on 10 reviews in the last 2 years. Over all time Carleen has 32 reviews.

Overall Experience

  • 28
  • 4
  • 0
  • 0
  • 0

Date Published

32
2
3
10
22

Review from Janet S (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Carleen after having a stroke in 2012 and was there until 2020, she was well looked after in those years and treated with excellent care, kindness and compassion. She loved to join in with most daily activities and enjoyed visits from various groups. It felt like family which is why
we chose Carleen and it proved to be the case.
In those years if there were any issues they were dealt with swiftly and I can honestly say they were few and far between.
The management and staff were outstanding, professional and kind.
I will always be so grateful for the loving care she received.

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Review from Thomas S (Brother-in-law of Resident) published on 24 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and facilities. My sister in law was literally wasting away in hospital, had pneumonia twice, went from 41 kilos on admission to 33.6 kilos, she was curled up in bed in the fetal position. Got her into this care home and the change was unbelievable, been here two weeks, total change.
She sits down in the lounge with the family, so improved, we expected the worst but now we think she’s coming back to her old self. Can’t overstate how good it is in Carleen. Thanks to everyone involved.

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Review from Richard B (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in Carleen care home. He is well looked after and meets his needs.
The activity lady is very friendly and keeps all of the residents occupied and I have been to a couple of the activities.
The food always looks very appetising.

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Review from D P (Friend of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've visited friends in the Carleen care home for a number of years. I've never found anything I've been unhappy with. The staff are caring and kind. The rooms are clean and from what I've seen the food is good. The lady does a really good job in the lounge. There is some good entertainment for the
residents which I think is important.

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Review from M W (Partner of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the treatment and conditions supplied here. I don't think any other care home could do better.

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Review from Rita and John L (Sister-in-law of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister-in-law was a resident of Carleen from May 2009 until July 2017. During this time she was well looked after, happy and content, joined in the activities provided and particularly enjoyed the art and craft afternoons.


The staff looking after my sister-in-law have been very capable, considerate

and friendly. We have made regular visits to Carleen but as we live in Yorkshire we were very dependant on the staff for our sister-in-law's daily care and keeping us properly informed, they have never let us down.

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Review from Paul F (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent professionalism and care was shown to my father who was end of life. Sensitive and empathetic staff who were genuine and sincere. My dad died on the 26th June 2017 in Carleen. Their approach made this experience less traumatic.

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Review from Winifred C (Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second short stay here following hospital admission, to convalesce. Everything has been marvelous. Would recommend.

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Review from Joan Y (Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have only been here almost three weeks I have enjoyed my stay here. The accommodation is fine and there are lots of activities that occur daily. The food at times could have been warmer. The care I received is very good and I have been happy here.

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Review from Pamela R (Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admitted to Carleen Nursing Home for a period of reablement following a hospital admission. The service was excellent, great staff, friendly and caring. Excellent food. It was a joy to come here from hospital.

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Review from Jean W (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overwhelming feeling you are left with in this home is one of caring, kind, observant, helpful staff. The home is clean and food is generally good.

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Review from Gwen (Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Carleen nursing home for a short stay following a fall at home fracturing her hip, resulting a hospital admission. The purpose of my stay was at Carleen just to build confidence and improve my mobility. This I did with the excellent support of the staff. I can recommend.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Carleen is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Carleen is calculated as follows: ( (102 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 117 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carleen is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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