Chatterwood House Nursing Home

Huntsbottom Lane, Hill Brow, Liss GU33 7PA
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9.9 92 Reviews
  • Chatterwood House Nursing Home, Liss
Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.

Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team of highly-skilled care staff.

The home's staff have a flexible and sensitive approach towards residents' personal requirements, and run a popular activities programme that includes reminiscence therapy and musical movement, together with an annual fete.

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Care Provided by Chatterwood House Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angelica Juncu (Registered Manager)
  • Admission Criteria
    • Nursing needs
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (35)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Chatterwood House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,800
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,550 – £1,750
    • Self-Funded Nursing Dementia Care £1,550 – £1,750
    • RESPITE Self-Funded Residential Care £1,400 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,800
    • RESPITE Self-Funded Nursing Care £1,600 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £2,100

  • All fee are subject to assessment and are based of the needs of the resident
  • (these prices are only a guideline, please contact Chatterwood House Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted at anytime


  • Parking

  • Free parking available.


Chatterwood House Nursing Home Reviews (92)

Total of 92, showing 1-20
9.9

Chatterwood House Nursing Home has a Review Score of 9.9 (9.917) out of 10, based on 18 reviews in the last 2 years. Over all time Chatterwood House Nursing Home has 92 reviews.

Overall Experience

  • 77
  • 13
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Date Published

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Review from E G (Granddaughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very friendly and supportive, not only to my grandmother but also my family. Being sensitive, kind and respectful.

Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you very much for your feedback, it is really appreciated as we aim to be the best!


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Review from F W (Niece of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care in a beautiful environment. I have immense praise for all the staff for their care and kindness to their clients. The home is wonderfully clean and well presented. This was my second experience with Chatterwood House Nursing Home. My mother moved there in 2020 and after a visit with
her, my aunt asked me if she could also move there when the time came as she could see how lovely the home was and the outstanding care. Both my mother and aunt were very happy at Chatterwood.

Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you very much for your feedback, is really appreciated as we aim to be the best!


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Review from Lynette M (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chatterwood House Nursing Home are exceptional care givers who consistently go above and beyond in their dedication to residents. Their genuine compassion and expert care have given my mother the best possible quality of life and I have complete peace of mind knowing shes in such capable
hands. I cannot recommend them highly enough.

Reply from Angelica Juncu, Registered Manager at Chatterwood House Nursing Home

Thank you very much for your review, we aim to be the best!


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Review from Pauline L (Friend of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I visited, I was greeted by a very friendly reception team and escorted to my friend's room. I was offered a tea or coffee. My friend's care was amazing - she wanted for nothing/ I regularly saw a member of staff sitting holding her hand and comforting her. The room and home was spotless.
I recommend Chatterwood House Nursing Home 100%!

Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for taking the time to review Chatterwood. We are so pleased your friend is happy with the care and their room. I will pass your feedback onto all the staff that work in the home.


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Review from J C (Friend of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was treated with kindness and compassion throughout her short stay.
The staff were attentive and everyone went the extra mile.
The staff were always checking in with me to make sure I was ok and coping, offering refreshments and a friendly ear. The cleaning staff as well were always engaging
with me and were so kind as well as the medical team.
I would not hesitate to recommend this nursing home.

Reply from Carol Brown, Home Manager at Chatterwood House Nursing Home

Thank you for your kind words. The team work hard to ensure all residents are happy.


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Review from S C (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were immediately made to feel welcome. The staff were very friendly and helpful. They made my Mum feel welcome and safe. I would recommend it.

Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for your review, I am glad you have all had a positive experience at Chatterwood.


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Review from Stewart James B (Son of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was looked after so well at Chatterwood. The staff were lovely and friendly - the building and surroundings were beautiful. There were great activities for Mum to join in with - singers, and cookery, on the day she left us there was a fun D-Day event. It was an emotional and sad day for
me and my family as we gathered close to Mum as she went on her final journey but the staff looked after us - and made a room available for us to use next door to Mum and supplied us with tea, coffee and snacks etc. I would recommend this home a thousand times over for the care and attention they gave to my mum.

Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for taking the time to review Chatterwood at this difficult time. We value all feedback and I will share your kind words with Chatterwood's amazing team!


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Review from Keith E (Husband of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff of Chatterwood House for all their care, compassion, and courtesy of my wife while she was with them. Nothing was too much trouble she was treated with dignity and kindness during her stay and on her passing. They not only treated my wife they cared for the wider family
also. All of the team from top to bottom were without exception fabulous. We will be forever grateful to everyone for their compassion, help professionalism, and care of my wife. I am so glad that my wife was transferred from the hospital to Chatterwood House I will be eternally grateful to everyone there, she had 5-star treatment whilst there.

Reply from Carol Brown, Registered Manager at Chatterwood House Nursing Home

Thank you for your kind review, it was a privilege to look after your wife.


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Review from A B (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved from the hospital to Chatterwood for palliative care. He was there for 3 weeks and was cared for by a very kind and professional staff who treated him with great dignity. When the paramedics were called to him they were extremely impressed with the nursing capabilities at Chatterwood,
and my father was kept out of pain and as comfortable as possible throughout his short stay. The whole team were without exception kind and caring to my father, but also very kind and caring to the family. I could not recommend them all more highly, from the carers to the nurses and all the behind-the-scenes staff too.

Reply from Angela Hooper, Operations Director at Chatterwood House Nursing Home

Thank you for your reveiw, I will share your kind words with the team. We all work hard to always give exceptional care and support to all our residents and their families.


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Review from Dave R (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chatterwood House Nursing Home is first class in my opinion, he could not have been in a better place at the end of his life. The staff looked after him like family. And kept us fully informed at all stages, I would highly recommend.

Reply from Angela Hooper, RN Home Manager at Chatterwood House Nursing Home

Thank you for kind words. It was a privilege to look after dad in his last weeks of his life.


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Review from Debbie W (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for the care, compassion and kindness they afforded my mum in her last weeks of life. The support they offered to her and our family and her friends during this difficult time was simply amazing. Nothing was ever too much trouble and we felt welcomed as if we were visiting
Mum in her own home. Every single member of staff needs recognition and thanks for the whole experience for us all and we will be forever grateful. Thank you.

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Review from Keith T (Brother-in-law of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Chatterwood House always welcomed people with a smile. They are always kind and caring to the residents with dignity. It is always fresh and very clean. Chattawood has a lovely homely feel. The home offers a variety of entertainment and activities. I would always be happy to recommend Chatterwood.

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Review from Mary-Anne B (Friend of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to make weekly visits to care homes up to 10 years ago to visit parents and today, when I visited Chatterwood for the first time, it was a surprisingly pleasant experience by comparison! Nicely presented, no nasty smells and smiling staff and residents. Very commendable and worthy of a positive
comment.

Reply from Angela Hooper, Operations Manager at Chatterwood House Nursing Home

Thank you for all your kind words and positive feedback. I will share them with the cleaners and all other members of the team.


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Review from Prue R (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Frankie N (Wife of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience, so very good - staff are caring at all times, sadly, they are so stretched but still always manage a smile and great kindness. Couldn't fault their caring and respect.

Reply from Angela Hooper, Operations Manager at Chatterwood House Nursing Home

Thank you, Frankie; we appreciate all feedback to ensure all our residents and families are receiving the best care and support possible.


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Review from Michael H (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased, the staff are very nice, pleasant and helpful.
Since arriving, my mother's health and happiness have increased and improved enormously.
My only complaint is that when it comes to the food, the portions are too large and there could be a greater variety of vegetables.

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Review from S H (Next of Kin) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding level of care for such a short time with you (one week). Attention to detail, not only with the patient but keeping next of kin informed.

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Review from J M (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness, humanity and professionalism of all the staff at Chatterwood House Nursing Home were truly outstanding. It all made my mother's final months as comfortable as the circumstances would allow. The same wonderful values shown by the home to my mother were also shown to my brother and
myself as well as to the wider family and to friends. We all will be forever grateful. Thank you Chatterwood House Nursing Home.

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Review from Siobhan M (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Chatterwood in approx March 2022. It took a while for Mum to settle due to being moved from a home that was closed down. The care and support have been very good, and when my mum was recently taken ill overnight, the nurses kept me up to date at all times. My mum can be stubborn,
but the carers always leave her happy. I have no issues with any of the 24-hour team at Chatterwood, and the home is always spotless.

Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for the lovely review; we will pass this on to our staff team.


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Review from Martin E (Son of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My primary point of contact is so helpful and understanding, she always takes the time to talk through any questions I might have, and keeps me updated on any changes or new information.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Chatterwood House Nursing Home is calculated as follows: ( (189 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 205 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Oct 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Carol

Carol Brown

Job Title: Registered Manager

Joined: 2024

I would like to welcome you to our home where we have a great team to help you with your needs as you choose. I have been a nurse/manager for over 20 years.


Chatterwood Nursing Home is more like a hotel than a care home. It’s spacious and light, with its own hair salon, and comfortable lounges. Each bedroom is individually styled and has its own en-suite facilities. Many of the rooms on the ground floor have their own patio doors, opening directly onto our lovely decking area. On warm and sunny days residents can enjoy sitting here with a cold drink or ice cream to enjoy the beautiful countryside views


Frequently Asked Questions about Chatterwood House Nursing Home

What types of Care is Chatterwood House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chatterwood House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Chatterwood House Nursing Home have?

There are 35 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Chatterwood House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chatterwood House Nursing Home to the centre of Liss?

1.0 mile(s) as the crow flies, distance by road may be significantly further.