Review from Carol N (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience

My mother spent the last two months of her life at Chatterwood House Nursing Home where the care given to her was exemplary. The staff showed such kindness and compassion and nothing was too much trouble. Their professionalism gave me peace of mind knowing that she couldn't have been in better hands,

a godsend during this difficult time for me and my family. Mum's room was so spacious and always kept clean, with views of the birds and trees from her windows giving a wonderful, peaceful setting, much like the whole building itself. I will always be extremely grateful to the staff at Chatterwood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline J (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience

My mother spent the last three months of her life at Chatterwood House Nursing Home, the standard of care was exceptional, not only the way they looked after my mother but also the way they treated the relatives, nothing was too much trouble for the staff even though they were busy. The gentleman that

was in charge at night was the kindest, most caring person you could ever want to assist you and your mum in her final hours.

Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for your lovely review which we will pass on to our team at Chatterwood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian J (Daughter-in-law of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

Very impressed with the care my relative received, the staff were very caring. The rooms for residents were lovely and updated. Plenty of activity care for residents. Management was excellent and the end-of-life care was treated with much dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John I (Son-in-law of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was cared for at Chatterwood House Nursing Home. The staff all really cared for her in a very difficult time for us. The management were always on hand to answer any concerns. Her room was always clean and tidy and we knew she was safe. Her passing was treated with dignity and compassion.

We can not thank all the staff and management team enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen H (Son of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience

I could not have asked for a better experience for my mother before she passed in January. The staff throughout the facility were caring and compassionate, always helpful and willing to meet our requirements. I always felt my mother was in good hands since she became a resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience

A big thank you to all the staff for looking after my mum. She was always treated with kindness; this is something, as a family, we will never forget.

Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for your lovely review; this will be passed on to our dedicated staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Topsy F (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

My mother stayed for a couple of weeks (respite care). I was very impressed with the care provided. The staff were exceptionally patient with my mother, they constantly kept me informed and updated with her progress. Living far away it was great to have such good communication with the home. I was also

able to speak to my mother on the phone whenever I wanted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Sister of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are very friendly and greet me by name when I arrive. They all seem very caring towards my sister and have a lot of patience with her even those who are quite young. The home is well looked after and maintained as are the grounds. I probably won't be seeing her now for several weeks due

to the Covid lockdown but I am sure they will look after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Wife of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience

My husband has been in Chatterwood since November 2020. He has been very well looked after. He seems to have settled in very well and all the staff seem very friendly and keep in touch very well. I would recommend Chatterwood and thankful we found it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Daughter of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience

My dad has been at Chatterwood since November 2020. When I visit he always seems happy. The staff are lovely and keep our family informed. When I phone I always come off the phone happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley M (Daughter of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience

Each time I arrive to visit my mother I have been made very welcome, even in these difficult times. My mother always appears very well cared for when she has been dressed and ready to see me. Sometimes she is still in bed as I visit quite early and the majority of the time, again, very cared for. I

find all the staff extremely attentive towards my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H W (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Chatterwood for only a short time but the care she has received is amazing. The home is spotlessly clean and there is a wonderful respectful atmosphere from the moment I walked in the door. My mother's room is beautiful and nothing was too much trouble to make sure my mother is

comfortable and happy.

Reply from Lianne Abbatt, RN Home Manager at Chatterwood House Nursing Home

Thank you for your kind words, I will pass your comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason R (Son of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience

In the last few weeks, I have witnessed pure professionalism from the whole team at Chatterwood House. The level of care that they have provided for my mother has been exceptionally high. I would also like to thank the staff on handling the recent pandemic with again, professionalism and care. I have

witnessed care given to my mother from staff who are highly trained and dedicated to help their residents. I am truly grateful. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheri G (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience

My father was diagnosed with a terminal brain tumour in early 2020. Hampshire social services helped locate a space at Chatterwood and I was impressed with how clean and tidy the home was and how friendly all of the staff were.
Dad moved in March and was so happy for the last three months of his life.

The staff welcomed him and he became very much a part of their team and the family. Whether it was joining their team meetings dancing and singing or watching TV together dad said it was the best decision he made moving there.
Even when he entered the final few days the staffs level of care was second to none. They were attentive to his needs and he passed away pain-free and with dignity.
I can’t thank the manager and the team enough for looking after dad so well and allaying all my fears. They took the stress out of the situation.
Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and attention that my mother receives from all the staff. She is extremely well cared for by everyone. The staff treat her with great dignity and always keep me well informed about her wellbeing and health.

Reply from Grant Douglas, Operations Director at Chatterwood House Nursing Home

Thank you for your lovely review; I will pass onto the staff at Chatterwood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet O (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident at Chatterwood for several years. She has been very well looked after, and all the staff have been wonderful with her. I couldn’t have asked for a better place for her to live out her final years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience

My visits are once a week as I live 160 miles round trip from my home, plus my husband is not in good health. The people in Chatterwood are aware of this so I would expect my mother to be up in her chair. On many occasions she is still in bed half-dressed, waiting to come down to the lounge, up until

45 minutes after I have complained, and yes, I have seen for myself because I go to tell her I am waiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff are fantastic. I know my mum is being well looked after. They always call to keep me informed of everything - when she is not well or if they need to give her anything eg flu jab, toenails to be cut etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Regular Volunteer) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

I come to bring communion to 3 residents. The staff were very courteous and caring. Very helpful and kind. They care very much about the residents and those visiting them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N W (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

All staff are very helpful and kind. Facilities are very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Chatterwood House Nursing Home

Care Provided by Chatterwood House Nursing Home

Good to Know

Funding & Fees Guide for Chatterwood House Nursing Home

Facilities