All fee are subject to assessment and are based of the needs of the resident
Visiting is permitted at anytime
Free parking available.
Chatterwood House Nursing Home has a Review Score of 9.9 (9.917) out of 10, based on 18 reviews in the last 2 years. Over all time Chatterwood House Nursing Home has 92 reviews.
Review from J J (Niece of Resident) published on 14 July 2017
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Review from Mellanie V (Relative of Resident) published on 12 July 2017
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Review from Raymond V (Resident) assisted by family/friend published on 6 July 2017
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Review from Fiona C (Daughter-in-law of Resident) published on 17 January 2017
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Review from Richard F (Son of Resident) published on 22 April 2016
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Review from Sheila H (Daughter of Resident) published on 19 April 2016
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Review from R A (Wife of Resident) published on 18 April 2016
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Review from Carol F (Daughter of Resident) published on 18 April 2016
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Review from Jill H (Daughter of Resident) published on 14 April 2016
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Review from Richard K (Son of Resident) published on 14 April 2016
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Review from Hilary B (Daughter of Resident) published on 3 April 2016
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Review from Mark S (Son of Resident) published on 4 February 2016
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Mums care was everything that we could have hoped for and the dignity with which she was treated and the time that the staff with her took was excellent. One hears of the challenges presented to people who run nursing homes between care and cost. Chatterwood have found a way to navigate this superbly.
I came to realise that care of the resident is only part of what they do. At what is a very difficult time, the families get excellent support from the staff too. The importance of this cannot be underestimated. I can’t name individuals but Chatterwoods manager comes in for particular praise. She even took the time to attend my mother’s funeral which I found particularly touching.
In the last few days of mums time, Chatterwood become a second home to me and my family and, although it was a horrible time, strangely I look back at the time I spent at Chatterwood with fondness.
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The Review Score of 9.9 (9.917) out of 10 for Chatterwood House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Chatterwood House Nursing Home is calculated as follows: ( (189 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 205 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chatterwood House Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Oct 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Registered Manager
Joined: 2024
I would like to welcome you to our home where we have a great team to help you with your needs as you choose. I have been a nurse/manager for over 20 years.
Chatterwood Nursing Home is more like a hotel than a care home. It’s spacious and light, with its own hair salon, and comfortable lounges. Each bedroom is individually styled and has its own en-suite facilities. Many of the rooms on the ground floor have their own patio doors, opening directly onto our lovely decking area. On warm and sunny days residents can enjoy sitting here with a cold drink or ice cream to enjoy the beautiful countryside views