Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
Submit a Review
9.7 125 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.

Show Barchester Challoner House Care Home on the Map

Care Provided by Barchester Challoner House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hayman (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Challoner House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off road car park for visitors to Challoner House.


Barchester Challoner House Care Home Reviews (125)

Total of 125, showing 1-20
9.7

Barchester Challoner House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 125 reviews.

Overall Experience

  • 90
  • 34
  • 1
  • 0
  • 0

Date Published

125
7
12
18
107

Review from C B (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my Mum has received over the last year has been exemplary. Without exception, each of the carers and nurses that have looked after my Mum have treated her with dignity, kindness and compassion. I know it is in the job title, but it is obvious that they really do CARE about everything that
they do for her. Mum has also been given the opportunity for social interaction at the huge variety of activities that are put on for the residents and this has been a great benefit to her. My Mum's and my family's experience at Challoner House Care Home has been excellent. We have been made to feel welcome and at home at Challoner and I have no hesitation in recommending it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie N (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When trying to accommodate the needs of our parents to remain in their own home, we reached a critical point. Despite all visiting agencies being good in their own right, managing it all became impossible. And so, with heavy hearts, we searched for a care home to look after them. We reached out to places
that could assist them both to have a good quality of life whilst leaving their own home behind.
Along with others, we looked at Barchester Challoner House Care Home in Chandler's Ford, it gave us a good feel factor, staff were kind and sympathetic. It felt clean and looked after.
After a week of settling in, which must have been hugely traumatic for them, they became very positive about aspects of their experience. They now had 24-hour care and medical support always at hand. Mum was a chatterbox who got on well with staff. Dad is always up and dressed into a wheelchair to spend time with Mum or activities as he chooses.
A care home is largely only as good as all who work there and the way they are manager. It was an excellent experience for the last three months of their lives.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words, we are so pleased you and your family were happy with the care and support your parents received at Challoner House it was a pleasure to have them reside with us and get to know both them and yourself. Your kind words will be shared amongst all the staff at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Niece of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This very attractive care home is an absolute pleasure to visit. On arrival you're met by very happy and welcoming staff with refreshments available if required. The rooms - leisure, dining and bedrooms are all of a very high standard, and there's a full programme of entertainment and activities each
week for the residents - plus sometimes the opportunity for a trip out. The gardens and grounds, kept immaculate, are an added bonus in the summer. My aunt is so happy there, and is always very complimentary about the food. So all in all an absolute gem - somewhere I'd have no hesitation to book for myself.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review of our home. We are very proud of the home and that you had a welcome visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Wife of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted for the last week of his life for palliative and nursing care. He was treated with all possible care and attention and I felt confident leaving him in the care of the staff at Barchester Challoner House Care Home.
I was made welcome by all and able to visit at any time. I would
recommend Challoner House to anyone needing this level of nursing and care.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words and review, it was a pleasure to be able to care for your husband whilst he was with us at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melessa M (Niece of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since we got my aunt into Barchester Challoner House Care Home, it was found to be a very good care home. My aunt seems quite happy there. The staff are nice and are really great with residents and visitors. My aunt also loves their meals and desserts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my mum gets at Barchester Challoner House Care Home. The staff are professional, kind and caring and they treated difficult situations with humour. They go over and above and do small things that make all the difference.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review. It was a pleasure to have cared for Mum, we are pleased you were happy with the care she received whilst at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronice B (Respite Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gardens are lovely, if it was the summer I would take cuttings from flowers but will be back. Think there could be a bit of updating in the home painting. The staff have made me feel very welcomed. The chef looked after me very well. Cleaners were very good and helpful. So, thank you all very much.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review. We are pleased you enjoyed your stay at Challoner House, we look forward to welcoming you back.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil C (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent fourteen months at Barchester Challoner House Care Home between August 2023 and October 2024. Unfortunately, she was 90% paralysed after two strokes and needed a high level of nursing care. All of the staff were fabulous throughout, caring and attentive. When she was well enough, they got
her up into a wheelchair so she could join the other residents for activities and meals. They even managed to get her out on their bus for trips, including to the New Forest for ice cream on one occasion and on another stopping in a pub garden for a half of bitter. She particularly enjoyed the visits from entertainers and the singalongs. The home kept us informed of her medical situation and were absolutely marvellous with her when it was time to go which she eventually did peacefully in her sleep. We couldn't have asked for more.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words and lovely review of our home, we are very proud of the care we are able to provide at our home, your mum was a lovely lady and will be deeply missed by all our staff at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came into Barchester Challoner House Care Home as respite following his primary carer having to go to hospital.
He was made very welcome and all staff have made him welcome. All staff have been happy, cheerful and respectful.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted to Challoner House in July 223. He was very poorly and not expected to live for long. However, he improved and received care at Challoner until he passed away peacefully there in May 24.
The staff have been so kind, caring and supportive throughout this difficult time.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words; it was a pleasure to care for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Wife of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A good home, well-run, the staff are kind, caring and efficient. There are no nasty smells, it's clean and food is healthy and traditional. There are regular activities so residents don't get bored.
As a registered nurse, I was fussy where my husband went, nowhere is perfect. But Barchester Challoner
House Care Home is about as good as it gets.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely words. It was a pleasure caring for your husband and getting to know your family and yourself.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyn R (Friend of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff go beyond their duties which played out for all to see when the resident recently had her 100th birthday event. It really was superb everyone involved just could not do more not only for this event. Everyone is so friendly, like a family which means so much to those who have no family.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely kind words, we were really pleased to be able to share such a landmark birthday with your friend.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Son-in-law of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very friendly and homely. Staff are kind, always say 'hello' whenever you meet any staff members. I am very pleased with the way they are caring for my father-in-law.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely words, we are pleased that you feel welcome in our home and that you are happy with the care your father-in-law is receiving.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very homely. The members of staff are all very friendly and all say hello when they see you and have a laugh and a joke with you and Dad which creates a good atmosphere. The girls all wave when they pass Dad's room and speak to him. The nurses are very helpful and answer any questions about
Dad. Also, the lads that bring the drinks trolley round are very friendly and helpful.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your Kind Words, We are please that you enjoy coming into Challoner House and that you feel we make you feel welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave F (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all staff including doctors, nurses, carers, cleaners, helpers and even the chef very friendly and helpful at all times. I've felt my dad has been in good hands and have never felt worried for his care. Everybody has been loving and thoughtful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila P (Wife of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently spent two weeks in Barchester Challoner House Care Home for end of life care. Although his stay was short I cannot fault the care he received. All the staff were so kind and helpful, nothing was too much trouble, no problem unsolvable. The care and compassion shown to both my husband
and myself were
first rate and I shall always be grateful to all concerned.
I would wholeheartedly recommend Challoner to anyone seeking a safe, kind and caring environment for a loved one.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

I would like to thank you for your very kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola S (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we viewed Challoner House, we were so impressed with the staff and facilities. Every single member of staff is friendly and helpful and shows such care and compassion. Dad is showed so much love from all of the team. We would highly recommend it to everyone.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review. We are very pleased to hear that you are happy with the care that your father is receiving at Challoner House Nursing Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Son of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father suffered a stroke at 66, stopping him to move or communicate. The manager and the team have been so amazing and compassionate. We can't recommend the whole team enough.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you so much for your kind words; we are pleased to hear that you are happy with your Dad's care at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L P (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There still seems to be an issue with the quality of food. Mum often says the meat isn't good quality and the food presentation could be improved. I know it must be difficult to cater for 50+ people but perhaps some discussion is needed!

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your feedback, we are happy to continue to make improvements.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael R (Son of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care home for my mum. She is very happy and enjoys all the activities/events. She praises all the staff for their friendliness and helpfulness.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review, We are pleased you have been happy with the services on offer at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Barchester Challoner House Care Home is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (40)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.


Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.


Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.


Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.


Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!


Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.


Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.


Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.


Frequently Asked Questions about Barchester Challoner House Care Home

What types of Care is Barchester Challoner House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Challoner House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Challoner House Care Home have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Challoner House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Challoner House Care Home to the centre of Eastleigh?

1.6 mile(s) as the crow flies, distance by road may be significantly further.