Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
Submit a Review
9.7 125 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.

Show Barchester Challoner House Care Home on the Map

Care Provided by Barchester Challoner House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hayman (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Challoner House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off road car park for visitors to Challoner House.


Barchester Challoner House Care Home Reviews (125)

Total of 125, showing 21-40
9.7

Barchester Challoner House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 125 reviews.

Overall Experience

  • 90
  • 34
  • 1
  • 0
  • 0

Date Published

125
7
12
18
107

Review from Chris O (Grandson of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, with excellent staff, it's like a large family house. My grandmother is well looked after and happy. Good food and clean.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

We would like to thank you for the kind words and feedback you have given, We are pleased that your grandmother is happy in Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee O (Daughter-in-law of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can honestly say how amazing the staff have been. Polite, friendly and just amazing. Didn't think my mother-in-law would be the nicest person to go in a home but the staff made her feel really welcome.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your kind words and feedback, we are please your mother-in-law has settled well into Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jimmy O (Mother of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home. Well-managed and excellent staff. Clean and good food.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank your for your lovely comments, We are please your loved one is happy at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria O (Granddaughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home. My grandmother is well looked after. She is happy and has improved in health overall in the home.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for you lovely feedback, We are happy that your Grandmother is happy at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home - five star hotel. They treat you as one big family. If you have a problem any of the staff always have time to listen and put your mind at ease. Well done management, what a team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother was found a place at very short notice in July when her former care home closed without adequate warning. She was 102. When she had settled down, she told me that this was the best thing that I had ever done for her,
Finally, her age and frailty caught up with her and an ACP (Anticipatory Care
Process) was instigated. The senior nurses at the home were excellent talking me through the inevitable and what to expect with their prime concern to keep Mother comfortable. They had a great liaison with her new GP who seemed to be fully aware of everything that was happening.
At 3.20 a.m. on a Sunday, a Senior called to say that she had passed away. The ACP had included instructing an undertaker so there was nothing for me to do. Nobody likes to think about End of Life care. I echo Mother's words. Moving her to Challoner was the best thing we could have done for all of us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia W (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few years that Daddy spent at the care home, he became a favourite with some of the carers. He was a bit of a joker in his day and the staff always joined in. All the staff were professional and they took the time to answer queries. Bless you, for your patience and commitment. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home and staff very pleasant. Staff are very helpful to my needs day and night, would be prepared to recommend her to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Brother of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my brother being in another care home. This home is great, the staff and care home is really caring and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stan H (Husband of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from booking a place and accepting the patient.
Servicing - feeding - attending to her needs.
Allowing visiting.
Basically faultless.
Management listened and understood needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley F (Daughter of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at the home for 9-days, and she has had the best attention and care. She is settling in and getting to know the lovely staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine C (Wife of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Challoner House from Winchester Hospital in January 2022. He had bladder cancer and needed end of life care.
He was only here for one week before he died, but the excellent care he received and the kind caring manner of all the staff here have made the world of difference.
Just knowing he passed away in such a nice peaceful place, surrounded by caring people has made an awful situation much more bearable to come to terms with. Both myself and his family can't thank everyone enough for the care he received and also for the kindness shown towards us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Son of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mother when she was in your care. Your staff are very caring, and I'm very pleased I chose Challoner House for her care. Thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W F (Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. Staff always on hand if needed cannot praise them enough.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you for your lovely review, we are so pleased that you are happy living at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently stayed at Challoner House for a 2-week respite stay. All the staff we met were really kind and friendly and went the extra mile to reassure mum and help her settle in. She really enjoyed the activities, food and lovely garden. Mum often told me how kind and patient the staff were.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you so much for your feedback! We are so pleased to know that your mum enjoyed her respite stay at Challoner House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane C (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very sad day when my husband and I decided he could no longer live at home. We could not wish for a better home from home. The staff go out of their way to please - both resident and relative. Although I miss my husband desperately it is a great comfort to know he is so well cared for.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you so much for your feedback - I am so pleased to hear that you're happy with every aspect of Challoner House. Should you ever wish to see me your door is always open.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rona F (Daughter-in-law of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very nice and welcoming. The staff is very friendly and approachable. All the staff is very nice to the residents and my father-in-law likes them all. The facilities and gardens are very nice and the care home organises nice activities and outings.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind feedback to Challoner House. My door is always open should you wish to chat to me.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan T (Daughter of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents at Challoner House for five months. The care they have received has been excellent. The nursing staff and carers are true professionals; they have met my parents needs head-on. My father suffered a stroke and has dementia; he has been given excellent care with all personal
needs and treated with respect. My mother has cancer, all her needs have been met with care and humour. The staff have lept their morale up during this difficult Covid time. I have visited when allowed and have been reassured of all the Covid measures in place to keep my parents safe. The staff have been very supportive during what has been a stressful time for all of us. I cannot recommend Challoner House enough - first class. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Sister of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A short while ago my sister was brought here both legs heavily bandaged leaking water and some blood. Very painful arthritis in her arms. Now she is bandage free in both legs and her legs are 100% better. I would say a magic wand was waved but I know it is due to the care and time spent with her that
achieved her situation now. Many thanks to all the staff from her very grateful sister.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for such kind words, we always endeavour to provide the highest standard of care at Challoner House and I am pleased to hear your loved one is happy and settled at Challoner.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy B (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the resident has dementia she is very clear that she wants to stay here and enjoys the food. I am so glad to see how content she is despite her confusion.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words, I appreciate all feedback received at Challoner.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Barchester Challoner House Care Home is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (40)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.


Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.


Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.


Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.


Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!


Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.


Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.


Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.