Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
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9.7 125 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.

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Care Provided by Barchester Challoner House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hayman (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Challoner House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off road car park for visitors to Challoner House.


Barchester Challoner House Care Home Reviews (125)

Total of 125, showing 41-60
9.7

Barchester Challoner House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 125 reviews.

Overall Experience

  • 90
  • 34
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Review from J D (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under very difficult circumstances, Challoner has dealt with the covid situation very well. The staff have remained cheerful and caring. My only complaint is weak communication as to the situation of another company taking over payment, and my mother has not been reimbursed.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your feedback, please be reassured we are following the company policy with regards to the issue raised above, and I am always happy to discuss this with you, my admin team will keep you informed of the progress.


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Review from Christopher T (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff appear to be very friendly and helpful. keeping you informed and caring for my Dad's needs 24/7. Keep up the good work and care. Thank you.

Reply from Sarah Hayman, Se at Barchester Challoner House Care Home

Thank you for your kind words, I appreciate your feedback and I am always here should you wish to speak to me.


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Review from Gavin N (Son of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has looked after my father for nearly 2 years. All of the staff are friendly and the care is excellent. There is always a good range of activities for the residents which are tailored well to their needs. The nursing care is first class and the nurses knowledgeable and caring. My father has
always been happy at Challoner. The administration has always been efficient and accurate, with any issues quickly sorted. Dad has always been listened to and any suggestions acted upon and sorted. He feels safe and looked after which is important for him and the family.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you so much for your kind comments. Your feedback is greatly appreciated. My door is open should you wish to chat with me.


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Review from Chris K (Partner of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Challoner House is a comfortable, attractive home with lovely gardens. According to my relative, food is a bit hit and miss. The nursing and care team do an excellent job, especially during these trying times. The manager keeps families fully informed of what is happening in the home. Overall a good
home.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you so much for your feedback, we appreciate all the comments and will take actions where you feel things are not satisfactory. My door is always open should you wish to discuss anything with me.


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Review from Sue H (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The past year has been so challenging for everyone, particularly the staff at Barchester Challoner House Care Home. My family and I are so grateful for the care, help, information sharing and organisation that has gone on. Mum is safe and well and I feel very confident she is getting the best of care.
Thank you.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words Sue, we appreciate all the feedback we receive at Challoner House.


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Review from E H (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has been very well looked after. Missed her family due to restricted visits because of Covid.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind feedback, it is appreciated by all the staff Challoner House.


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Review from Nicola B (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted at the start of lockdown for two weeks' respite and has stayed ever since! Despite a stay in hospital and the challenging circumstances, she has been well looked after and is settled. Staff are caring and have worked tirelessly to keep the home COVID-19-free. We are very grateful.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your feedback. We always aspire to be the best in every aspect of the home but it is always good to know where we could improve to an even higher standard.


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Review from Margaret S (Friend of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came last month (June). My friend didn't recognise me. She thought my friend and I were her parents and we had to vacate the chairs were out in the garden as they were for her mum and dad. She is very well looked after and happy here.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your feedback. It is appreciated by all the staff at Challoner House.


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Review from Abigail J (Granddaughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Challoner House has provided a good support system for my grandmother and she is doing so much better now. She enjoys the activities, and the home has made efforts to help families visit/call during the difficulty lockdown period.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words; we really appreciate your feedback.


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Review from V L (Wife of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very happy here for two years now. I have always found the staff to be very helpful and kind. The general manager is very efficient and will be always ready to discuss any issues we may have.

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Review from E R (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well looked after at Challoner House. The staff couldn't have been more kind and understanding to her. She was always treated with respect and dignity, and in this, her final month, her care was outstanding despite her considerable needs. Although the staff were extremely busy they always
had time to chat to my mother, and were good friends to her and me. The home is beautifully furnished, the gardens are a constant joy, and there is always a delicious choice of food at meal times. The activities team have such a good rapport with the residents, and have a wide choice of activities. Thank you to everyone.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for such kind words. Your mother will be truly missed by everyone at Challoner House. And so will you without your regular visits. If we can be of any assistance please do not hesitate to contact us.


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Review from Heidi J (Granddaughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the place we first visited made us know that when Nan comes to the care home she would be treated the way we wanted and I would like to thank the management from the bottom of my heart. Thank you.

Reply from Sarah Hayman, General Manager at Barchester Challoner House Care Home

Thank you for your kind review. Everyone at Challoner House appreciates your feedback.


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Review from Sally B (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When it became clear Mum wasn't looking after herself, I spoke to Challoner on the Tuesday and when I rang on the Thursday in rather a panic, they were able to accommodate her the next day. My experience of all the people who worked at Challoner was always very good. They treated Mum with care, kindness
and patience which made a potentially worrying time much easier for us to cope with.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words, it was a pleasure having Mum at Challoner.


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Review from M H (Respite Resident) assisted by family/friend published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed my stay here. The staff go beyond the call of duty. Nothing is too much trouble. The only negative comment I do have is there could be more handrails in the bathroom.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind feedback. It is much appreciated by everyone here at Challoner House.


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Review from B S (Resident) assisted by family/friend published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly and very attentive. My room is very comfortable. The food is very good. All my needs are met. I enjoy having my hair done every week and my nails. I also enjoy the daily activities and interacting with the other residents.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your great feedback. It is lovely to hear you enjoy our wonderful activities!


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Review from Marion M (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has really enjoyed his short stay here. He has been made to feel very welcome as I have. The staff are amazing. Nothing is too much trouble. Very kind and caring. The only negative point would be not enough grab rails in the bathroom.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind feedback. We are thrilled to hear your Dad enjoyed his stay!


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Review from G H (Granddaughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helped my Nan settle in very well. Cannot fault the care she has been given and the encouragement she has been given.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words and feedback. It is appreciated by all the team at Challoner.


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Review from J N (Resident) assisted by family/friend published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you so much for taking the time to complete a Care Home UK Review, your feedback is greatly appreciated. My door is always open for us to chat.


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Review from S S (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Challoner House is a very caring home and my mother is well looked after by all the lovely staff. Meals are good and the activities are varied and happen morning and afternoon.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your kind words and feedback. It is much appreciated by all the staff here at Challoner House.


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Review from A S (Son-in-law of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Challoner House is a beautiful care home. Lovely staff, meals are good and varied. Activities are mornings and afternoons and enjoyable. Mother in Law well looked after. I would like to stay here myself and I am only 63! Lovely well kept grounds. Staff always have a smile and time to talk.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your lovely feedback. It is very much appreciated by all at Challoner House.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Barchester Challoner House Care Home is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (40)

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Meet the Team (8)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.


Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.


Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.


Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.


Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!


Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.


Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.


Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.