Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
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9.7 125 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.

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Care Provided by Barchester Challoner House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hayman (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Challoner House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off road car park for visitors to Challoner House.


Barchester Challoner House Care Home Reviews (125)

Total of 125, showing 61-80
9.7

Barchester Challoner House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 125 reviews.

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Review from Ray P (Son of Resident) published on 24 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coffee and cakes were always available on arrival as a visitor and were much appreciated. The staff were always friendly and helpful. We moved Dad on the 9th August 2019 mainly because mum was being discharged from the hospital and they wanted to be together. The cost of Challoner House was not possible.
Although the nursing home is very good we felt that they could manage to live in a care/residential house which saved them 50% of the cost at Challoner. Our aim is for mum and dad to return home soon and live out their remaining years with care at their home they have shared for 53 years.

Reply from Sarah Hayman, Senior General Manager at Barchester Challoner House Care Home

Thank you for your review. We appreciate all your feedback at Challoner House.


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Review from Jan F (Daughter-in-law of Resident) published on 27 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law came for respite 2 weeks ago, we have noticed a great improvement in her. She is really happy and loves the place and staff. She looks better and says she feels well. The home appears to be really well managed and is spotlessly clean. When we visit all the staff are very friendly.
We are hoping mum can stay here.

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Review from I H (Son-in-law of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care and facilities in this home and the activities which we sometimes join in with are well organised and well supported.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you very much for your kind words and continued support.


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Review from Susan L (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Challoner House 3 and a half years. Her health has improved and she seems happy and content. She has also made friends with several residents and joins in most of the activities.

Reply from Dani Maker, Administrator at Barchester Challoner House Care Home

Thank you very much for your kind words and continued support.


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Review from Andy W (Son of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant atmosphere with excellent facilities and set in well looked after gardens. Top quality nursing care, and very attentive carers. Very busy activities programme with multiple activities each day. All staff are very friendly. Highly recommended.

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Review from A A (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Challoner House is one of the nicest care homes that we have ever seen, having a lovely setting and generally pleasing environment.
All nursing staff, care staff and volunteers were very kind, professional and efficient.
Cleanliness and food were outstanding.
Residents were treated with great respect
and understanding of individual needs.

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Review from Phyllis L (Wife of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I have only one week's experience I have found everything satisfactory so far. Staff are very pleasant and helpful. My relative is settling well.

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Review from Lesley H (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at Challoner House was very good. My father was well cared for, the staff are very friendly and attentive. He enjoyed the food and mixing with the other residents and was encouraged to join in the activities.

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Review from Patricia N (Wife of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service. Very kind and caring.

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Review from Jenny S (Daughter of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The garden and facilities are lovely and the staff friendly and very kind, but I have been very disappointed with some aspects of management, particularly on the nursing side and in respect of lost items. No inventory is taken nor any note made of items that have disappeared. It is often difficult to
get things done - for example, it has taken weeks for my mother to have ear drops administered.

Reply from Jo Swerling, Customer Relationship manager at Barchester Challoner House Care Home

Thank you very much for sending your review in. I am really sorry to hear of your concerns. I hope that now we have sat down and discussed your worries that things feel better for you and your Mum going forward.


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Review from Vicky D (Relative of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandma is happy living here, she is well looked after here. She enjoys the food and the staff are lovely.

Reply from JO Swerling, Customer Relationship Manager at Barchester Challoner House Care Home

Thank you very much for taking time to send us your review. We will share your thanks with the team.


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Review from Lauren C (Relative of Resident) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was fantastic and can't be faulted. The team were extremely supportive throughout and informed us quickly and efficiently if any changes were seen. Fabulous care provided! Thank you so much.

Reply from Jo Swerling, Customer Relationship Manager at Barchester Challoner House Care Home

We appreciate your lovely review. We will share it with all the team, thank you.


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Review from Julie Y (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is based on the care and support my family have had over the past three weeks whilst our mother has been in respite care.


During this time the family have had to deal with many emotions in trying to get "our mum" to accept she is no longer safe to return home even with a care package in

place.


Throughout, mum has had first-class care and support as have we, her family. We know mum will be well looked after and safe in Barchester Challoner House Care Home. Thank you all.


Reply from Ali Sweetman, RGN/ GM at Barchester Challoner House Care Home

We at Challoner are delighted that we were able to support this lady and her family, with the difficult decision.


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Review from D T (Sister of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my sister by all of the Challoner staff was second to none. They cared for her with dignity and skill, thoughtfulness and compassion. Always respectful, they also supported us as a family. We were reassured that my sister was in safe and caring hands.

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Review from J S (Son of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received in the short time she was there was absolutely outstanding.

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Review from Anthony L (Son of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father has enjoyed his stay at Barchester Challoner House Care Home again. The staff are very friendly and make a fuss of him.


Since the redecoration, the public rooms have a much lighter look and feel. Very nice.


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Review from P D (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, clean facility with very helpful and attentive staff. The menu could be more exciting.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your kind words and feedback, we use this reviews to help us continue to improve the services that we can deliver here at Challoner.


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Review from B S (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the time things run well, but recently they seem to have been short staffed - and that has meant a lower standard of service.
In recent months I have raised concerns about the standard of care my mother has been receiving, but no response has been forthcoming.
I'm hopeful that recent changes
will lead to an improvement in the service.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your comments, they are always a valuable source of learning for us at the home. To reassure you that our staffing levels are in line with company policy, which is always above the industry average, at present recruitment is an on-going challenge and therefore we are utilising agency carers to help us through this period. We always try and use the same agency workers to assist with continuity, recently we have recruited 5 new carers and will be able to rely on our own staff to deliver care in the future.


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Review from J K (Wife of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everything very satisfactory. Staff are very welcoming and helpful, friendly and positive. We would certainly go back there again.

Reply from Lee Houston, Genereal Manager at Barchester Challoner House Care Home

Thank you for taking the time to leave us this review, we greatly appreciate your feedback.


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Review from L F (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and nursing staff. Felt a little more communication from management once mum was admitted would have been helpful in order to smooth the settling in process.
Food and housekeeping excellent and safe, warm and comfortable environment.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your comments, we will continue to strive for an excellent service and continued improvements in the future.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Barchester Challoner House Care Home is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (40)

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Meet the Team (8)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.


Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.


Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.


Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.


Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!


Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.


Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.


Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.