Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
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9.7 125 Reviews
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.
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Care Provided by Barchester Challoner House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hayman (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Challoner House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off road car park for visitors to Challoner House.


Barchester Challoner House Care Home Reviews (125)

Total of 125, showing 81-100
9.7

Barchester Challoner House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 125 reviews.

Overall Experience

  • 90
  • 34
  • 1
  • 0
  • 0

Date Published

125
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18
107

Review from E S (Friend of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Challoner House is a good care home with plenty of entertainment. The only criticism I have is that my friend has been left with food uneaten as she cannot do it herself. Cold cups of tea etc.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your comments. I am delighted that you think so highly of the activities in the home, also thank you for raising your concerns regarding the food. I will be investigating these concerns and endeavour to rectify any areas that may require some review.


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Review from N D (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the nursing home for just over 7 years. We are very pleased with the care Mum receives. They keep us updated on the health and care Mum receives.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for taking the time to complete the review. We are very pleased that you are happy with the care we provide and we will always continue to strive for excellent quality care being delivered.


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Review from J T (Nephew of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a team, they are all very caring. My Uncle was very happy there.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review, we really appreciate the time that you have taken to complete it. Here at Challoner, we value feedback and these reviews help with our learning and development in order to continually improve our care.


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Review from J D (Relative of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment for my aunt. Lovely staff, a very clean, pleasant room and pretty gardens to look out on. I feel my aunt is being given very good care and her dignity is well maintained in her twilight years.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review. We really appreciate the time that you have taken to complete it. Here at Challoner we value feedback and these reviews help with our learning and development in order to continually improve our care.


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Review from Rosemary E M (Friend of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I appreciate the care provided.


I appreciate the friendliness and helpfulness of staff for visitors.


I appreciate the facilities for residents eg activities.


Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for taking the time to complete the review for us, we really appreciate your kind words.


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Review from Eileen W (Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for taking the time to complete the review, much appreciated.


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Review from A W (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that the home is very well run. The staff are looking after my mother very well. Some days my mother finds that food could be improved, she seems to have too much fish which she does not eat.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.


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Review from B D (Resident) assisted by family/friend published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities coordinator is always happy and enthusiastic about her job. She really cares for the residents and likes to make sure they join in. She is always organising events to fund the residents having various activities eg. visiting entertainers, petting zoo etc.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.


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Review from Brian W (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy whenever we visit.

Reply from Lee houston, General Manager at Barchester Challoner House Care Home

Thank you for taking the time to complete this review for us, we really appreciate it.


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Review from Patrick H (Grandson of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazingly kind staff. Grandma is happy and staff have a good rapport with residents and visitors.


Very approachable staff, always around and prepared.


Activities are good and consistent.


Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.


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Review from Paul A (Regular Volunteer) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first time I visited Challoner House to visit a resident (now deceased), I have found the home to be a very good unit compared to hospital units! I visited as Chaplain. The care is up with some of the best, and better than many.


I have found the staff helpful and supportive of my ministry,

and very caring towards residents. I frequently recommend Challoner House to people who are looking for residential care for relatives.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review. We really appreciate the time that you have taken to complete it. Here at Challoner, we value feedback and these reviews help with our learning and development in order to continually improve our care.


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Review from Helen H (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely to see my mum content and comfortable. Always a pleasure visiting. Staff are always pleased and hardworking.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.


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Review from L L (Friend of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and friendly. Welcoming atmosphere. Our friend is well cared for and comfortable. Food choice is good.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.


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Review from P E (Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great attention is paid to me every need both mental and physical. Regular opportunities occur for residents to discuss with staff any complaints of any kind with regard to care, food or any difficulty.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.


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Review from Marjorie D (Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a calm and friendly atmosphere. Carers are kind and helpful. It is easy to relax.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review, we really appreciate the time that you have taken to complete it. Here at Challoner, we value feedback and these reviews help with our learning and development in order to continually improve our care.


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Treated with Dignity

Food & Drink

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Review from J P (Resident) assisted by family/friend published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only had a two week respite stay but have been made very welcome and looked after well. Everyone is very friendly.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review, we really appreciate the time that you have taken to complete it. Here at Challoner, we value feedback and these reviews help with our learning and development in order to continually improve our care.


Facilities

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Treated with Dignity

Food & Drink

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Review from Ethel S (Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I have been here, I have found staff very helpful and caring and very patient, even when extremely busy and short staffed, but it does vary with different members of staff. Basically, I think they all work extremely hard and have been very caring when anyone becomes emotional.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review, we really appreciate the time that you have taken to complete it. Here at Challoner. we value feedback and these reviews help with our learning and development in order to continually improve our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Review from Roger P (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasing. Good quality care from all staff. Very clean, comfortable and excellent food, nicely served.


My mother is very happy here.


Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review. We really appreciate the time that you have taken to complete it. Here at Challoner, we value feedback and these reviews help with our learning and development in order to continually improve our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Review from Bernice A (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Challoner in a very poor state, having suffered a fractured pelvis which left him unable to cope at home suffering a series of falls. Due to the excellent care from all the staff, he has made a remarkable recovery. All his sores have disappeared (due to his hospital stay),
he is eating well and he has put on 10lbs in weight. I would highly recommend the home as there are plenty of staff who are very friendly and helpful. The quality and quantity of food is excellent and the activities and facilities are very good. More importantly, my father is happy there.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for the time that you have spent completing the review, we really appreciate it here at Challoner. Your comments were lovely and we are pleased that you and your family were happy with the care that we offered. We will, of course, use your comments to continually improve the care.


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Review from Christopher B (Friend of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for about three weeks and I have visited on four occasions so far. I have been impressed by the friendliness of all the staff and by the caring way that they are looking after my friend who needs a lot of care.

Reply from Lee Houston, General manager at Barchester Challoner House Care Home

Thank you very much for your review, we really appreciate the time that you have taken to complete it. Here at Challoner, we value feedback and these reviews help with our learning and development in order to continually improve our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Barchester Challoner House Care Home is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (40)

Employee of the Month

Recipient: Barchester Challoner House Care Home

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Employee of the Month October

Recipient: Barchester Challoner House Care Home

Date: Thursday 31 Oct 2024 More details

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Meet the Team (8)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.

... Read more
Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.

... Read more
Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.

... Read more
Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.

... Read more
Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!

... Read more
Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.

Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.

... Read more
Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.

... Read more