Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
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9.7 125 Reviews
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.
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Care Provided by Barchester Challoner House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hayman (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Challoner House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off road car park for visitors to Challoner House.


Barchester Challoner House Care Home Reviews (125)

Total of 125, showing 101-120
9.7

Barchester Challoner House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 125 reviews.

Overall Experience

  • 90
  • 34
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125
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Review from Mary M (Regular Volunteer) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My PAT dog, Honey and I visit weekly. I am impressed by the warm welcome we receive from the staff and residents. Staff are always on hand if any questions need to be asked, I find them very helpful. The home is very neat and tidy and the daily programme board shows interesting activities.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review, we really appreciate the time that you have taken to complete it, here at Challoner we value feedback and these reviews help with our learning and development in order to continually improve our care.


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Review from Katherine E (Regular Volunteer) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go in as a volunteer most weeks. I spend time with the resident, painting nails when they have had their hair done by the hairdresser.


Staff are always welcoming to me - even though it's only once a week. Always a pleasant atmosphere.


Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you for your kind words, it's always greatly appreciated as well as the invaluable support that you yourself offer our residents.


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Review from L M (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always speaks highly of the staff, but I have found communication difficult - finding out my mother's weight or blood sugar levels for example.

Reply from Lee Houston, General Manager at Barchester Challoner House Care Home

Thank you very much for your review, we really appreciate the time that you have taken to complete it. Here at Challoner we value feedback and these reviews help with our learning and development in order to continually improve our care


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Review from Elizabeth R (Sister of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with Challoner House. The staff are very friendly and seem genuinely concerned for the residents' welfare. Meals are good and I would recommend the home (as I have already done so!).

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Review from C M (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Challoner House for a little over two years. The care that she receives is of a high standard. She is treated with respect, affection and admiration due to her great age of 101. My mother is a very private and independent lady which is respected by staff.
Recently my mother-in-law
also stayed at Challoner House for end of life care. My husband felt that he was well cared for as well as his mother. In the end, he felt that he was enveloped in a huge hug by management and staff.

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Review from Michael S (Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very Good

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Review from Deirdre T (Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two weeks spent at Barchester Challoner House Care Home were lovely. The staff were most attentive to my special menu requirements (I am an insulin type 1 diabetic) It was a good holiday! Just what I needed after a month in the hospital.

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Review from Malcolm G (Son of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care from all at the home. We were astonished by the level of care and time provided. Great care was taken to treat dad well and with respect. Also, we as his family were cared for too. We were always kept in the picture regarding dad's situation. Can't praise Challoner House enough.

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Review from Suzanne S (Niece of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was struggling to look after herself at home and since coming to Challoner House we are delighted that her health and well-being is so much improved. She needs a lot of care and the staff are doing a fantastic job and she seems happy and content.

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Review from Ken G (Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable here at Challoner, I am well looked after and cared for by the whole team.

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Review from Carmen M (Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went into Challoner House after my husband's death, feeling very frail and unable to walk without help. I felt sick at the mention of food and had lost over a stone in a couple of weeks. I found the staff most sympathetic and helpful, day and night, so that after five weeks more or less I felt able
to come to this place (extra care scheme), which is for people with some kind of disability, but basically able to look after themselves. However, if my condition (or either when my condition) deteriorates, I have asked my children to take me back to Challoner House.

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Review from Sheila H (Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home, the staff are friendly and helpful. Feels like the closest thing to home.

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Review from Anne A (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for only six weeks. Every time my brother and myself visit we always receive an extremely warm welcome from all of the staff no matter what designation, from carers to managers. We are always offered tea and cake (their speciality!) nothing is too much trouble for the staff.
My mothers care is incredible every little thing is attended to especially by carers and night carer a particular favourite with my mother who always bring her a cup of tea in the early hours before she even asks for it!! The only minor detail is that breakfast is sometimes quite a late, but my mother does get up early, staff already think about that in providing a "goody box" for her to have with her early cup of tea. Beautiful new refurb like a five star hotel.

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Review from P P (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feels like home friendly staff, I enjoy my life here, family visit me whenever I want. I would highly recommend Challoner to anyone considering moving in.

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Review from Kathleen O (Resident) assisted by family/friend published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here, everyone is so kind and helpful. Plenty of things to do and all needs are catered for.

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Review from Kathleen W (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving. She always looks clean and well cared for. There is plenty of things for residents to do to keep their minds and bodies active.

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Review from S M (Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent many months in and out of hospital, nice to come to a home that feels like home not hospital. Wonderful kind staff, friendly, helpful and residents are treated with respect and dignity. Would highly recommend the home to anyone. It's in a lovely discreet location and very calm and quiet.

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Review from B M (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed as terminal with a brain tumour but was not 'ill' enough to go to the local hospice. She required 24 hour personal care however, which I was not able to do on my own so I chose Challoner House, as it had all the personal and nursing care that would be needed as she deteriorated
as well as a lively and cheerful atmosphere.
From first to last (approx 10 weeks) every member of staff was fantastic. Mum was always comfortable, clean and entertained and I was also looked after on my mostly daily visits. When mum was still 'with it' she always said how lovely everyone was.
What I was most grateful for was that I was called at night when her condition changed for the worse so I was able to be with her for her last few hours. I was treated with such respect and compassion. I can't thank all at Challoner House enough!

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Review from R C (Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all the way through. Well done Challoner.

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Review from A J (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to find respite facility for my 92 year old mother for 12 months as the apartment she has just purchased wasn't ready. I have to confess I'd heard mixed reviews, however I kept an open mind as I knew there was a new manager on board. The care and consideration given to mum exceeded my expectations.
We had an extremely warm welcome and because we were not sure how long mum would have to stay it was made clear from the outset that she was welcome to stay as long as she liked or was necessary. Thank you to all the staff you go that extra mile. Well done.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Barchester Challoner House Care Home is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (40)

Employee of the Month

Recipient: Barchester Challoner House Care Home

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Employee of the Month October

Recipient: Barchester Challoner House Care Home

Date: Thursday 31 Oct 2024 More details

News (204) & Events (2)

News

Upcoming Events

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Meet the Team (8)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.

... Read more
Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.

... Read more
Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.

... Read more
Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.

... Read more
Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!

... Read more
Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.

Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.

... Read more
Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.

... Read more