Barchester Challoner House Care Home

175 Winchester Road, Chandler's Ford, Eastleigh SO53 2DU
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9.7 125 Reviews
  • Barchester Challoner House Care Home, Eastleigh
Challoner House offers high-quality nursing and residential care in an un-rivalled setting located in the lovely village of Chandlers Ford, and on a direct bus route to and from Southampton.

The warmth of welcome from the team of staff can be felt the minute as soon as visitors step foot into this lovely home.

With their help and the help of the ladies and gentlemen who live with them – they really do offer a home from home. The team provides high-quality care with a caring and person-centred attitude. Their approach to nursing care is based on the use of personalised care plans. Drawn up with the individuals they support and their families, care plans will help ensure that each person they look after is treated with respect and that their independence and choice are maximised.

Professionals passion for the home can be seen in everything they do - in their cooking, hospitality, housekeeping and, of course, in organising activities for residents.

Activities make up the most important part of all their days and at Challoner House, they ensure they provide a variety that reflects the interests and capabilities of all the ladies and gentlemen they support. Full use is made of the home’s minibus and being located so close to the M3 in minutes, they can be enjoying the beautiful surrounding countryside. There are several regular group sessions – but perhaps the most popular – certainly with the ladies are regular pamper sessions.

Beautifully landscaped award-winning gardens allow residents to enjoy a high standard of outdoor living. The frequent events and parties include all residents who wish to join in and their families.

The home takes pride in the staff and residents at Challoner to make it as homely as possibly can.

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Care Provided by Barchester Challoner House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Hayman (Senior General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Challoner House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Challoner House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Off road car park for visitors to Challoner House.


Barchester Challoner House Care Home Reviews (125)

Total of 125, showing 121-125
9.7

Barchester Challoner House Care Home has a Review Score of 9.7 (9.736) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Challoner House Care Home has 125 reviews.

Overall Experience

  • 90
  • 34
  • 1
  • 0
  • 0

Date Published

125
7
12
18
107

Review from Nellie (Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice - all the staff are nice.

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Review from Elizabeth P (Daughter of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made my mum's last days comfortable. She was looked after with care and dignity, which is all one could wish for. A real home from home. Relatives were treated well and informed of care every step of the way.

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Review from Thelma P (Wife of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Shortly after my review in September, my darling husband had a chest infection and died peacefully on the 1st of October. The care he received was brilliant, at the end I was holding him, the manager was monitoring his pulse and keeping me informed. The after care I have received has amazed me, when
my time comes I hope I get the same love, care and attention that my darling husband received at Challoner House. I would like to thank ALL the staff, and a special thanks to the deputy manager who delivered a lovely tribute at my husbands funeral.

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Review from June B (Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent periods of respite at Challoner House and have enjoyed these times. I found the staff very willing and keen to help. I look forward to the activities and enjoyed the team work from all of the departments of Challoner House.

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Review from Debbie H (Daughter of Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew Challoner House was the right nursing home for dad straight away after visiting. Dad has complex needs and Challoner House have done their upmost to care and look after him. All aspects of his care are excellent. Staff at Challoner House love their jobs and this shows through the excellent service.
My dad would be the first to complain about anything if it wasn't right and I haven't heard a thing.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Barchester Challoner House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Barchester Challoner House Care Home is calculated as follows: ( (158 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Challoner House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (40)

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Meet the Team (8)

Sarah

Sarah Hayman

Job Title: Senior General Manager

Joined: 2019

Sarah joined Barchester in 2009 and has recently joined the team here at Challoner. She brings with her a wealth of experience and knowledge and is committed to providing the highest quality of care and nursing here at Challoner.


Dani

Dani Maker

Job Title: Administrator

Dani's role is to support General Manager by maintaining the administration and financial systems within the home in accordance with company standards and in compliance with all regulatory and statutory obligations. Dani is often the first point of contact for relatives and representatives and tends to get to know everyone more personally.


Valerie

Valerie Phillips

Job Title: Receptionist

Joined: 2007

Valerie has worked at Challoner House for over seven years, and is often the first face or voice of Challoner house. She ensures that a warm and friendly smile or cheery voice is seen or heard. Valerie enjoys the fact that no two days are the same.


Lilo

Lilo

Job Title: Registered Nurse

Lilo is a Registered Nurse at Challoner House and has been for several years. Lilo supports residents within the home with all aspects of their care and all their nursing needs.


Lisa

Lisa Burnet

Job Title: Head Housekeeper

Joined: 2014

Lisa has been at Challoner since 2014 and has worked in the kitchen, on care and finally housekeeping where she was promoted to Head Housekeeper in recent months. Lisa is thriving in this role and is doing a fantastic job!


Victoria

Victoria

Job Title: Activities co-ordinator

Joined: 2021

I have always had a passion for entertaining and I truly love being able to provide high-quality fun activities for our residents at Challoner House.


Gemma

Gemma Easton

Job Title: Deputy Manager

Joined: 2005

Gemma started working at Challoner House for Eighteen years. Gemma started her working life at Challoner House as a care assistant, Gemma then went on to study for her Nursing through the Barchester Development Program and has worked her way up to become the our Clinical Deputy Manager.


Alison

Alison Breach

Job Title: Administrator

Joined: 2023

Alison joined Challoner House in 2023 as part of our administration team. Alison has a back ground history of working in administration for care settings and doctors surgeries.