Chandlers Ford Care Home

88 Winchester Road, Chandler's Ford, Eastleigh SO53 2RD
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9.1 63 Reviews
  • Chandlers Ford Care Home, Eastleigh
Chandlers Ford Care Home, located in the village of Chandlers Ford, just south of Winchester, in Eastleigh, provides personalised residential and nursing care.

In a welcoming and friendly setting, residents can enjoy specially designed furnishings and a range of comfortable and well-equipped bedrooms to choose from, with some offering beautiful views across the garden.

Chandlers Ford also boasts a selection of specially designed dining areas that provide the perfect spot to enjoy meals with fellow residents, or family and friends. And on those sunny summer days, the peaceful garden provides the opportunity for alfresco dining.

Encouraging residents to get involved in life at the home, the care team design a range of activities around each person's interests and hobbies, ensuring there is something to look forward to each day. Empowering independence and choice, residents are also encouraged to maintain their connections with the wider community across Eastleigh.

From the moment you step through the door, you are guaranteed a warm welcome from each member of the professional care team at Chandlers Ford. They are there to make you feel at home and continue living life the way you choose, with the peace of mind that you have the support you need now and in the future.

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Care Provided by Chandlers Ford Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mofebisola Adeosun (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Last Refurbishment: 2015
    • Number of floors: 1

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette

Chandlers Ford Care Home Reviews (63)

Total of 63, showing 1-20
9.1

Chandlers Ford Care Home has a Review Score of 9.1 (9.122) out of 10, based on 10 reviews in the last 2 years. Over all time Chandlers Ford Care Home has 63 reviews.

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Review from D R (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is very tired and could do with a bit of modernisation. Apart from that, the care is wonderful. The decor is in need of brightening up. Better ventilation as it smells of urine.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chandlers Ford Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We appreciate your kind comments about the wonderful care our team provides at Chandlers Ford Care Home; we are working closely with colleagues to ensure the home is kept clean and well ventilated. Our maintenance and property teams facilitate redecoration and refurbishment of the home on a rolling schedule and our dedicated housekeeping team work hard to ensure any transient odours are swiftly managed, so the home continues to present a fresh and clean environment.


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Review from Natasha T (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly welcoming caring staff. Clean and spacious room with delicious food and never a problem to adjust the menu to personal needs. Can't praise the staff enough from the enthusiastic entertainment manager to the efficient nurses and dedicated caring staff, day and night they have a smile for you.

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Review from A T (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in the home since September 2023. Was very tough for her and me at the beginning but slowly it became easier. I visit my Mum nearly every day and help make sure she eats dinner etc. I feel the staff also need to make sure she drinks plenty as I usually get there to find the same drinks
there! The staff are mainly lovely and caring but I feel over the last few months they don't seem happy as a team! Mum and I feel like it's her home now.

Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We appreciate your lovely comments about Chandlers Ford and note your recommendations around fluid provision which we have taken on board. Please be assured we will continue to work with the staff and leadership teams to improve and maintain morale.


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Review from B B (Wife of Resident) assisted by family/friend published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel confident that my husband is well cared for. He is bedridden, but always kept clean. The food is very good. The staff are friendly and mostly helpful. There have been occasions when items I have taken in for my husband, for example, shaving foam, and razors have disappeared and not been available
for me to use. In general, however, I am happy with his care. It would be nice if sometimes my husband could participate in the entertainment/activities as he is always left in his room. It would also be nice if management would make themselves known, as I visit daily and don't ever see them. Thank you.

Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home

Thank you for taking the time to write such a lovely review of the care and support at Chandlers Ford. From your comments, we note you would have preferred your husband to take part in the communal activities and that you would have wanted to see the manager more. The home manager reports having a long conversation with you on 17 September 2024 where these two points were discussed. We hope to continue providing high quality care and support to your husband. Please do not hesitate to liaise with our team on all matters, they will be happy to help.


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Review from C G (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful, and Dad always looks clean and cared for. The staff keeps us up to date with any medical changes.

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Review from Alain B (Son of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really nice rest home with peaceful surroundings and well lit. Car parking was easily accessible.
Dad has enjoyed a trouble free 2 and a half weeks and has been well looked after by many friendly and competent staff.
On my visits, I was assisted with where to go and found the staff were more than
willing to help out if Dad needed something.
Phoning the home was east enough and reception clean.

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Review from Fiona H (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred here on discharge from hospital. She had a lovely little room which had the sunshine in the afternoon, which she always enjoyed. She was here for around four weeks until she passed. I cannot give higher praise for all the staff, nursing staff, carers, laundry, and catering, everyone
I came across was kind, patient and provided the utmost care for my mum in her final days. Treated well with full attention, care and dignity. I thank you all from the bottom of my heart for all the care and kindness, I could not have asked for anything better.

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Review from Richard C (Respite Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a quite outstanding time here. The staff on all shifts have been so friendly and helpful and the kitchen staff will try to make what you ask for.
I could nit pick about storage/electric plug ins etc, but you cannot tailor make rooms.
Without any doubt, I give staying her an excellent mark.

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Review from J R (Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here in October 2023 as I am completely on my own in the world and have kidney disease, type 2 diabetes and arthritis having dialysis 3 days a week at the hospital. I could not have found a better nursing home. I have a lovely room, a wonderful, loving family in my dearest carers and my darling
nurses, the very nice kitchen staff, office and entertainment staff. I am very happy here and very content.

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Review from Susan S (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my father at different times of the day over the last months. I have been so heartened by the level of care given to my father by all the staff at Chandlers Ford Care Home. Everyone is so supportive and kind, from the medical team, carers and entertainers to the cleaning staff. We are
so happy that Father is in such safe hands at Chandlers Ford Care Home. With thanks.

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Review from Maria B (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very clean, all staff were very nice and made my father's last days the best they could. Lovely home and staff.

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Review from M S (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since December 2022. I am very pleased with the care Mum has been given since she has been here. They have tended to all her needs with kindness and compassion.

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Review from Sharon P (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been a resident at Chandlers Ford Care Home for just a year when sadly she passed away in hospital. The staff were amazing, looking after my mother thoughtfully and with kindness. Always with a smile and a cheery word, Mum had settled into a regular routine and was comfortable in her new
home. Thank you everyone for taking care of my mother and being so welcoming and kind.

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Review from Wendy M (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is extremely well cared for. The staff do a fantastic job, even under difficult circumstances as my dad sufferers from Alzheimer's, so, not always cooperative. My mum visits every day so is able to witness the wonderful way in which they help my dad. The staff are always friendly and welcoming.
The food is excellent, and the accommodation is comfortable. I would not want my dad to be in any other care home. We are extremely fortunate that he receives such good care.

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Review from L H (Daughter-in-law of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently passed away and we would like to express our gratitude for the understanding, care, patience and thoughtfulness he received from the staff. We cannot thank them or praise them enough. A very big thank you from us all.

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Review from Geoff W (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The recent change of management seems to have improved the overall standard but it is early days. There have been too many staff changes - thankfully some of the good staff are still here and so the level of care for my mum has been maintained.

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Review from D F (Son of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been well cared for during the seven months since moving to HC-One. The team there are friendly, helpful and caring.
I would not hesitate to recommend the Chandlers Ford Care Home (HC-One).

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Review from K N (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only here for a few days, but the team made his last few days so comfortable - it was a huge relief to the whole family. After 45-days in hospital with no privacy or relaxation, it was a blessing to know that he could have his own space and his own things around him. The staff put themselves
out to accommodate his needs and ours as we visited him.

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Review from A F (Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would rather be here.
Staff are fairly good.
Very clean.
Love my room.
Fairly happy.

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Review from M R (Husband of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in HC-One care home Chandlers Ford Care Home for 6 months and is being well cared for and the staff are very good with her care.

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Current Review Score: 9.1 (9.122)

Overview of Review Score

The Review Score of 9.1 (9.122) out of 10 for Chandlers Ford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.222 for Chandlers Ford Care Home is calculated as follows: ( (55 Excellents x 5) + (36 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 117 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Chandlers Ford Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Chandlers Ford Care Home

What types of Care is Chandlers Ford Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chandlers Ford Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Chandlers Ford Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Chandlers Ford Care Home?

Pet Friendly (or by arrangement), Minibus or other transport, Ground Floor Accommodation only, Gardens, Bar/Café & Residents Kitchenette are some of the Facilities & Services.

How far is Chandlers Ford Care Home to the centre of Eastleigh?

1.4 mile(s) as the crow flies, distance by road may be significantly further.