Review from Barry R (Son of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience

Wonderful caring staff who do an amazing job looking after my mum. She could not be in a better place and I am so grateful.

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Review from Fiona G (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience

My father stayed three weeks with you for rehab after being in hospital, following a fall at home. The home has been very welcoming and the staff have been helpful, positive and kind throughout. Being able to speak on the telephone or by Zoom was fantastic and more recently, to visit. I feel the care

Dad has received here is excellent. Thank you.

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Review from Sonia B (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

My opinion of your care home has dropped. Staff members are leaving due to changes being made. The food is often nowhere near as nice as it used to be. The veggies aren't cooked properly and the meat very chewie and greasy. It's such a shame, as it was the best.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chandlers Ford Care Home

Thank you for taking the time to submit a review. We strive to provide the very best service to our residents and their loved ones and are sorry that you feel the food is not up to our very high standards. We would value a conversation with you to understand if there are some specific preferences we could better accommodate and to provide assurance that the home continues to be supported by dedicated and committed colleagues.

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Review from Ashley R (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience

All good so far. During Covid, the staff have done their best.

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Review from Chantelle B (Granddaughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience

Absolutely lovely care team and very pleased with the care my nan received.

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Review from E B (Granddaughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience

The carers were lovely, really kind and sensitive to how I and Gran were feeling.
If we could have an enclosed space with a glass wall to talk through and a microphone it would make visits even better, but I'm guessing there's not much money to pay for this.

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Review from Bernard B (Husband of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience

Friendly staff, who are cheerful.
My wife is being well cared for and I feel she is content.

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Review from Mary (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

Visited Mother on 12/2/20 to find her in a t-shirt/vest and pants only. She normally wears a nightie and has at least 6/7. None of them were in her drawer and no undershirts. Not happy when paying over £1200 per week. I expect the clients to be treated with respect in their final years. Also on 20/2/20

I found a tablet on the floor!

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Chandlers Ford Care Home

Thank you for taking the time to share your experience with us by completing a review. We are sorry to see that you are dissatisfied with some aspects of the service provided and would like the opportunity to discuss the points you raise so that we can let you know the improvements we have put in place since you made your comments in February.

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Review from M E (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

Since my dad has been at the home, a year now, I have seen changes. The care staff are not efficient, ie. when residents need toileting and help with other things, they have to go and find them or press bells - then it's a long wait. Sometimes communication is poor between staff about situations, ie.

if a doctor has been called or any other medical situations regarding residents. The food and drink, activities and general cleanliness of the home are excellent. Sometimes a few staff changes are noticed.

Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home

Many thanks for taking the time to complete a review. We are pleased that you have found a number of aspects of the home to be excellent, however we are sorry to receive your feedback regarding call bell answering times and communication. We would welcome the opportunity to discuss these concerns with you personally when you are next in the home.

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Review from J R (Wife of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

All very helpful.

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Review from Roger M (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience

While some staff are exemplary, others can be offhand and dismissive. Adequacy of care may sometimes be compromised by lack of sufficient staff and resident may be left uncleaned and toileting unsupervised.

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Review from L P (Wife of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

Clean, bright. Friendly, helpful staff. Good food and facilities.

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Review from Hazel P (Sister of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

I was happy my sister was admitted here because it was my first choice. The home is pleasant, smells good and the residents appear to be at ease. Thank you.

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Review from M R (Daughter-in-law of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience

Our experience has been extremely good and my mother-in-law has now settled very well. The staff are all very friendly and welcome us every time we visit. The environment is very homely and relaxed which is very important to my elderly mother in law. Sincere thanks to all the staff, including the hairdresser,

you have all helped my husband and I know we made the right decision.

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Review from S T (Sister of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

My sister seems happy as a resident but when visiting, I am sometimes very annoyed at how long residents in the lounge have to wait when they ring the bell for the toilet. Not acceptable in view of the fees for care.
Apart from this, it seems a caring place to be.

Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home

Thank you for your comments. We are glad to hear your sister is happy at Chandlers Ford. We take on board what you have said regarding wait times for Residents to be assisted and can confirm that we aim to do our best for all of our Residents. There are times when staff are busy with other Residents but we still aim to assist all of our Residents in a timely manner based on their specific needs.

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Review from Karl H (Son of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience

My father has been in excellent hands since being admitted to the home. He has been well provided for in clean, hygenic and very pleasant surroundings. The staff have been very helpful and attentive at all times. Hopefully, I would not need the services of the care home again, but should the need ever

arise, I would not hesitate in choosing the Chandlers Ford Care home again.

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Review from Sara S (Niece of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience

A home with lots for residents to take part in and staff to encourage them.
As PAT dog visitor and as a relative, I am always warmly welcomed.
Residents look well cared for with particular requests respected.

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Review from Andy F (Son of Resident) published on 8 January 2019
Submitted via Website • Report

Overall Experience

On our first visit to ‘H.C. ONE Chandlers Ford’ we were greeted by the administrator who explained the ethos of the home but didn’t pressurise us to make a hasty decision.
When my mother arrived from hospital she was greeted by staff who made her feel welcome as one of the large family at Chandler’s

Ford. Since then we have been amazed at the care and devotion given by the staff.
She has always been looked after with great dignity and care.
Her patient notes are continually updated which gives continuity of care.
The building is secure and visitors are checked in by a staff member, this also means that residents can’t wander out without staff knowing this gives us great peace of mind.
The food always looks appetising and is varied, tea coffee and juice, freshly made cake is available whenever it is wanted.
There is a program of stimulating activities throughout the week which residents relatives are welcome to attend.
We are pleased that we chose to send mum here.

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Review from Peter H (Husband of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

My main concern is that my wife is washed and dressed ready for the physiotherapist when she has a morning appointment.
Apart from this, I am very satisfied with the care given by the home.

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Review from M A (Daughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience

Every member of staff I have had contact with has been very friendly, polite and helpful. Mum's room is bright and well decorated with nice furnishings. The food is good and residents can choose whether to eat in the dining room or lounge.
There are activities arranged as well as trips out. I'm very

happy indeed with the care given and mum has settled in well.

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Chandlers Ford Care Home

Care Provided by Chandlers Ford Care Home

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