Review from Michael S (Husband of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience

I think care very good. Staff are good. I think the room's very clean.

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Review from S G (Daughter of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience

A very well run care home that's clean, nicely decorated and welcoming. The staff are a great team, getting things done quickly and efficiently. The manager encourages openness with staff and has daily status meetings. Mum is ready on time for appointments, with all her daily needs, such as meds.
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of the carers treat my Mum with kindness, respect and dignity. They are patient and attentive and she has a lovely relationship with some. They are friendly, helpful and kind to me and greet me with a cheerful welcome. The activities coordinator is enthusiastic, encouraging participation in activities from hat making, planting flowers, quizzes and bingo. There's a minibus for cinema, shopping and garden centre trips. On special occasions, there are tasteful decorations to brighten things up. Wifi and mobile is excellent throughout. All rooms have a TV socket with many channels. My only criticism is there's a shortage of permanent staff and there can be delays with less urgent requests in the evenings.

Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home

Thank you for your lovely comments. We are working through our recruitment drive at present and we now have some great permanent staff, we will continue with this as we know how important it is to have continuity, this leads us in good stead to deliver the kindest care possible to our Residents.

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Review from K J H (Granddaughter of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience

Care provided is good but the carers are at times difficult to find. My gran is 94 and forgets things so on 2 occasions now she has not been assisted to get ready for hospital appointments despite prior communication, this is poor show given the amount she pays each week to stay here. There are a few

times now in over 2 years of her being there that she has received substandard care for example not being provided a cup of tea, or not having a water jug, basic human needs but she, of course, would not make a fuss. Having had another care home to compare this to it is definitely not good value for money. Her door frame in her room has also been broken for over a year although reported, another issue to contend with. My gran appears settled in her environment and says she is happy with the care but there is room for improvement.

Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home

Thank you for your comments. Please be assured we will look at the concerns you have expressed and deal with them and would welcome the opportunity to talk to you about any concerns when you visit. We are pleased that you feel the care is good and that your grandma is happy and we will continue to be committed to providing the kindest care we can.

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Review from Roger M (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience

Staff do their best to bring residents into what is going on. Food appears to be fine.
Daily routine of getting dressed, having meals and going to bed can be erratic as staff availability can be stretched. More attention could be given to making sure hot drinks are at an acceptable temperature when

delivered so as not to be put on one side and then forgotten until too cold.
Staff are all very friendly, caring and helpful.

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Review from K P (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

Overall experience good - staff very kind although I believe sometimes they have been short staffed. My father appreciated having some help and that I was having a break.

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Review from Margaret Y (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience

The carers are very friendly and kind. They will do anything to help you or any visitors. I have found that you don't get any complaints. It is a very good home. My husband was in this home for 4 years and he was very happy here. You could not wish for a better caring home than this one.

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Review from D B (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident for 4.5 years and I am pleased with how the current Manager is making a significant difference to the Home. Gradually gaining staff with good work ethics and standards, all these improvements resulted in a recent GOOD CQC report. All positive signs, giving me confidence

that my mother receives good care at all times.
The Manager has an open-door policy and all Care Staff are kind and caring to the Residents and know them and their families well.
The home is well maintained and well cleaned, the Catering Team are aware of each resident’s food preferences and create a good atmosphere at meal times. A range of snacks and fresh fruit are provided and homemade cake and drinks available in the Coffee Lounge.
The residents can join in activities and outings each week plus one to one sessions, the Home has their own Minibus and uses the local Dial a Ride service.

It is so pleasing to see the change for the better at Chandler's Ford

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Review from R B (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience

The place is always clean and tidy with no bad smells nor stains. There are smiles on the staff faces and pleasant greetings whenever we visit. The resident's room is clean and he is always shaved and wearing clean clothes. Friends visiting always comment favourably on the place, the people and the

level of care.

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Review from George S (Husband of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are doing their best the only cause for concern is when there is not enough staff on duty.
Last few weeks have seen a lot of residents have gone down with coughs and colds, putting extra strain on overworked care staff.

Reply from Clare Sheehan, Care Advisor at Chandlers Ford Care Home

Thank you very much for taking the time to provide a positive review regarding your Wife’s care at Chandlers Ford. We acknowledge your concerns that the last minute staff absence, can put pressure on the staff working in the Home, and we work hard to manage this and reduce any impact on the Residents.

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Review from S G (Son of Resident) published on 18 October 2017
Submitted via Website • Report

Overall Experience

I cannot, currently, recommend the care company as a provider of care to the elderly or disabled. In my opinion, the home has slipped in standards to the point where I no longer trust them as a company. To be clear, the individual carers and nurses, as far as I can tell, do care and work hard, but it

appears that their hands are often tied by the pressure they are put under by the care group.

There is a new manager starting at the home shortly. I sincerely hope they can turn things around, where predecessors have failed. It reflects badly on the care group that they’ve allowed this to happen.

I don’t think it's appropriate to go into more detail here. But it’s important to state that this is just my personal opinion. If you’re considering placing a relative here, I suggest you check first with social services regarding the status of any ongoing investigation, as well as other residents at the home and their relatives, so you can base your decision on the most accurate and up-to-date information available.

Reply from Katie Price, Careline Advisor at Chandlers Ford Care Home

Thank you for your comments, we value all feedback received as it helps us to improve our service where required. As a company, we encourage feedback from external stakeholders, including the local authorities, regarding the service that we offer. Our aim is to provide all our residents with the highest possible standard of individualised care. We strive to do this within a friendly, homely and supportive environment where the quality of life is paramount and where Residents’ rights are safeguarded and respected.

We work in partnership with Residents and relatives to plan their care, and we value the role which relatives and friends play in Residents’ care and support them as required. Quality is at the heart of everything we do at HC-One, and we aim to deliver the best possible service for our Residents. The health, well-being and quality of life of everyone living at Chandlers Ford is our top priority and I want to assure you of our determination to support the team to deliver against the promise of kind and effective care.

Please feel free to speak to the new Home Manager at any time so that any concerns you may have can be immediately addressed.

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Review from Scilla D (Granddaughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

I was very impressed with the care offered to my grandmother.
Each member of staff was excellent in their relationship to her, they were also very good to us as her family.

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Review from Lesley L (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience

Fantastic! We needed respite care for my dad who'd had a heart attack and a fall, we were all exhausted and needed some support. They visited us the day we called and they admitted him that afternoon- it was exactly what we needed. Care was fantastic, staff all kind and friendly.

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Review from Steve M (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

I was very impressed by how attentive and kind the staff at this home were. The managing staff were also extremely helpful. My mother went to this home for a respite period after a stay in hospital so she was not fully fit on arrival, but by the time she left two weeks later she was in a better mood

and state of health than she has been in for some time. The manager kindly made it clear that my mother could return at any time for another respite period. She was even welcome for Christmas lunch. My mother found the food to be excellent and appropriate for her needs. A very impressive care home.

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Review from G M (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience

My mother spent from mid-August to end October 2016 in Chandlers Ford. She received the best care in all ways. The staff were lovely, friendly, caring, compassionate and professional. They were always respectful and kind to my mother. The manager and administrator also were extremely kind and helpful,

always to us as a family as well. Can't recommend highly enough.

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Review from Christine M (Niece of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience

My uncle has been in HC One for the past 3 months after an operation. Every aspect of his stay has been exceptional. So much so he is considering selling his home and moving in permanently.

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Review from Diane S (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

The home is very nice, my mother is looked after very well. Staff really kind and friendly, has been decorated really well. I am really happy, nothing is too much trouble. Manager, best I have known, if you have a concern he will always do his best to make sure it is rectified.

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Review from Donna W (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience

My mum had been in hospital for 3 months, then went into the HC One home. As a nursing/care home I was extremely impressed how beautiful it was, and so clean, it was kept spotless.
The staff were always very polite and cheerful, it was so nice to think mum was being cared for in such a nice home. Unfortunately

mum passed away last week but as a family it was nice to know that she was well cared for.

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Review from Brian S (Son of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience

My father was at Chandlers Ford Care Home barely a month before passing away on 2nd June. However, during this brief period we were struck by the utmost care and professionalism shown by the entire staff, no matter what role they played. I feel this stems from the top and deserve the highest praise.

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Review from John (Cousin of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience

Staff always very pleasant and attentive. Food of good quality. Bedroom roomy with good views and clean and tidy.

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Review from Trevor P (Son of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience

The manager and deputy manager are very hands on in providing an excellent care home, well managed. They are sensitive to individual patients needs whilst providing the care they require. My mother is full of praise for all the staff from the cleaners, catering, laundry and nursing. She has had to go

back and forwards to hospital and this has been well coordinated.

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Chandlers Ford Care Home

Care Provided by Chandlers Ford Care Home

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