Review from Paul W (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience

Dad has been a resident since January 2021, he has dementia and can be very challenging. The previous home could not cope with his behaviour and he was urgently placed in Colbury House Nursing Home (then in administration) by social services. He quickly settled down and it was clear from the outset

that the nurses and carers were far better at meeting his needs. New owners bought Colbury soon after and began refurbishing the tired interior and tatty exterior. The transformation of the house and grounds since has been very impressive and it is ongoing. The team managing Dad's declining physical and mental health are clearly well-trained and skilled in handling him. Colbury has a "homely" vibe which the residents respond to and the entertainment team go to great lengths to try and involve everyone in activities. My interactions with the management team, nurses, carers and cleaners have all been positive and they are responsive to requests and open to feedback. Communication with relatives is excellent.

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Review from Jeremy F (Power of Attorney of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience

I act as a personal representative for an elderly lady who has been residing at Colbury House Nursing Home for the past 18 months. The circumstances which lead up to the need for full-time nursing care came about very suddenly after her husband, who was her original carer, became unwell and later died.

Fortunately for the couple, Colbury House was able to offer both of them the level of care required at that time.
A short time before becoming a resident of the home, the home had been purchased by a new owner. He and his team have created and achieved a visible transformation. The experience of the level of care and cleanliness one receives is excellent. Considering the challenges the staff have endured recently with Covid and the ongoing alterations and improvements made they have all managed incredibly well. The moment one steps inside the home one notices an atmosphere full of positivity, friendliness, love and care. All the attributes of a successful care home.

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Review from Valerie S (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been made very welcome since arriving at Colbury House Nursing Home 6 months ago. Almost as soon as she arrived, all the staff knew who she was and had been introduced. Mum has been enjoying the wide range of activities provided and trips out. The staff are always very willing to talk to the

family and answer our queries. The recent annual care review was very informative and very helpful.

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Review from Beverley H (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

The nursing home is great, very friendly atmosphere at all times, the staff are very friendly and very happy to help residents and visitors, always clean and tidy and lots of people and carers about.
Nice activities for residents to do and family and friends are always invited to join in whether at

the home or on an outing.

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Review from N S (Niece of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience

My aunt then subsequently my uncle needed to be placed in emergency care and with the help of social services was fortunate to be offered a room at Colbury House Nursing Home. I cannot speak highly enough of the care they received. The staff are wonderful so friendly, willing and supportive not only

to the residents but relatives as well, nothing is too much trouble. Whilst they were there, I had peace of mind that their needs were being met and were being well cared for. When they left Colbury House Nursing Home they were stronger both mentally and physically and this was all down to the excellent care received.

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Review from Sarah B (Granddaughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience

My grandma came to Colbury House Nursing Home as a resident in July 2022. I can't thank all the staff enough for all the care, compassion and dignity they showed her and the high level of respect towards her and our family. Colbury involved all their residents in daily activities, had hairdressers and

church groups go in, and arranged days out for not just the residents but for their family members so that everyone felt included with their loved ones. Super friendly people took care of grandma which will forever be remembered. Thank you Colbury for making grandma feel part of your family.

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Review from Lucy T (Granddaughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience

Huge thank you to all the staff at Colbury House Nursing home.
The staff were always caring and patient. We couldn't have asked for a better environment for her. She enjoyed the activities and the food. Always given the opportunity to join in but also respected when she just wanted to stay in her

room.

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Review from Glyn A (Brother of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience

When visiting a family resident, communication could be better, without having to seek out a member of the staff. It was sometimes a problem communicating with staff members. Also having access to password codes when visiting upstairs.

Reply from Ashka Pekarik, Manager at Colbury House Nursing Home

Thank you for this review and for the card that you sent thanking the staff. We are very disappointed that you felt that communication could be better. We did strive to communicate with you via email regularly whilst you were unable to come in over the past few years and visit your brother. It was sometimes a problem communicating with staff members due to us all having to wear facemasks and sometimes visors too, this was out of our control. Security is very important to us to make sure the safety of all of our residents is maintained to a high standard, passcodes are communicated to relatives upon arrival if required. We do have a lift that can be used by all relatives if required to access upstairs, and of course, come back down. We are disappointed that you felt you needed to use carehome.co.uk to give this feedback, especially as we have always been able to discuss any concerns directly. We acknowledge your comments and will reflect upon them.

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Review from D A (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

Mum has been with Colbury House for over a year now and is very happy here. The staff and management are all very good, caring and approachable. Over this time it's very obvious money is being spent improving the facilities and garden. It's situated in a quiet area with great views from Mum's room where

she's seen deer, pheasants and various other wildlife. Guests are always made welcome, even to the extent of giving me a Xmas dinner when I was up there. Overall I would have no hesitation in recommending Colbury House to anyone. Thanks very much to all of them for making Mum's life as good as it can be in difficult circumstances.

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Review from V B (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

At all times Colbury House has provided good care for my mum. The staff are friendly and welcoming and always available to listen and offer advice to relatives and residents.
Mum is well cared for and the team offer a good selection of activities.
The chef provides tailored meals for Mum to help

with weight management.
The actual building has been transformed in the last year with many improvements throughout.
Can't fault the care provided.

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Review from S A (Sister-in-law of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

My brother has been in Colbury House Nursing Home for the past seven years. We have never had any problems with the home or staff. We know that he would not still be with us if it wasn't for them, they go above and beyond.

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Review from Katie K (Granddaughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

My Grandmother was transferred to Colbury house in May of this year and spent the end of her life here. What a place! I have never been to a care home that welcomes the whole family. I happily took our children to see her here and they enjoyed coming, that's quite an achievement I'd say! Also, the family

events are fabulous.
She was well cared for and it has a lovely atmosphere. Thank you for your kindness and care. A beautiful home for our elderly loved ones.

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Review from K H (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

When our mum went to Colbury House Nursing Home she was extremely unsettled of where she was and who people were, but after a short period of time, she calmed down due to the quality of care and attention she received. The management, nursing staff and carers are all of a very high standard. Nothing

is too much trouble, as soon as Mum presses her buzzer they are there straight away. They have activities every day which Mum really enjoys. The food is also of a high standard and freshly made every day with fresh fruit and vegetables.
All the staff cater to all Mum's needs to a 5-star rating.

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Review from Z R (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

Very good staff, all very caring, treating the residents with dignity. Very easy to contact the nursing staff/managers with any worries you have. Excellent through Covid. They are working hard bringing the property up to a very high standard through refurbishment.

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Review from J L (Respite Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

Very happy here, all carers and staff are very helpful.
Have enjoyed my time here.

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Review from Sam A (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience

The managers and office staff are all very friendly and approachable. The other staff and carers are all very friendly and helpful. The nurses on site are lovely, and always happy to answer any concerns. I am extremely happy with the standard of care provided.

Reply from Ashka Pekarik, Manager at Colbury House Nursing Home

Thank you for your lovely words about the team at Colbury House. It is our pleasure to care for your relative. Your comments are very much appreciated and we shall pass on your gratitude to the wonderful team.

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Review from Clive B (Son of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience

I have found the staff helpful, cooperative and friendly. I appreciate the staff have done their best to provide suitable food and her privacy and dignity have been respected. They have also helped her to take tablets ad kept her room temperature stable, matters which would have proved difficult had

I attempted to provide further care at home.

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Review from John S (Son of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience

Dad has been here for a few weeks and we have been very pleased with the care provided. Dad's needs have become more evident and obviously, nursing care has been of paramount importance. This has been very evident with Dad.

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Review from Pauline K (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

Our family is so pleased with how quickly Mum has settled at Colbury House Nursing Home. The kindness from the staff extends to the family as well as to Mum - for which we are very grateful. The atmosphere here is a very happy one.

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Review from E S (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience

Care to residents and families, and the attitude of all staff is wonderful. Always friendly and always kept in touch. Very involved and caring management team. Big investment in improving the exterior and interiors of the building.

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Colbury House Nursing Home

Care Provided by Colbury House Nursing Home

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Funding & Fees Guide for Colbury House Nursing Home

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