Court Lodge

Court Close, Ridgeway Lane, Lymington SO41 8NQ
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10 88 Reviews
  • Court Lodge, Lymington
Court Lodge occupies a pleasant position in a quiet leafy lane. This 40-bed purpose-built Home is close to Woodside Gardens, and a short distance from Lymington with its delightful shops and quayside.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Tastefully decorated throughout, Court Lodge provides a warm and welcoming atmosphere. The bright accommodation is thoughtfully laid out over two floors and it includes relaxing lounges, a comfortable dining room, a well-stocked library and hair salon as well as en-suite bedrooms.

Residents can also enjoy the charming, level, landscaped garden with ornamental pond and seating areas, where delicious barbecues and fêtes are enjoyed in the fine weather.

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Care Provided by Court Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Rebbeca Hannam (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Court Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,280
  • (these prices are only a guideline, please contact Court Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Court Lodge, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Court Lodge , all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Court Lodge Reviews (88)

Total of 88, showing 21-40
10

Court Lodge has a Review Score of 10 (9.964) out of 10, based on 12 reviews in the last 2 years. Over all time Court Lodge has 88 reviews.

Overall Experience

  • 75
  • 13
  • 0
  • 0
  • 0

Date Published

88
3
5
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76

Review from Sally B (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Court Lodge Care Home could not have done more to settle in and care for my mother, who is 95 years old. She was a reluctant resident and it took a while for her to settle. Now she is very well cared for, has far fewer "crises" than previously, has made new friends and is enjoying the various
activities on offer. She particularly enjoys the singing and the minibus trips out around the New Forest. The recent community singing by the bandstand was a lovely event and extremely well organised.
The staff are always professional and caring and keep a good eye on medication, hydration and diet - as well as general health. They are easy to communicate with and respond quickly to any worries. The Covid precautions have been sensible and pragmatic.
The gardens are a delight and are appreciated by both residents and their visitors. I do not think we could have made a better choice of care home.

Reply from Rebecca Hannam, Home Manager at Court Lodge

Thank you for your kind words about Court Lodge. We're all so glad you feel you've made the right decision for your mum, she really is a different person to three months ago and we're so pleased all the work we've put in to help her settle has paid off. Thank you.


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Review from Nicola T (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Court Lodge really are outstanding. There is such a lovely atmosphere throughout the building and the care my mother-in-law receives is excellent. From the moment we phoned up to enquire about respite care, to this month when she has taken up a place as a full-term resident,
the staff have been kind, caring and highly professional. The food is wonderful and there are lots of activities for the residents to take part in. My mother-in-law is extremely happy here. I would encourage anyone looking for a care home in Lymington for their relative or friend to make sure Court Lodge is on their list of homes to consider.

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Review from Sarah B (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first call I made to Court Lodge, I was assured I was taking the right steps for my mother after a long stay in hospital. This has proved to be exactly the case and I have already recommended Court Lodge to a colleague.
The level of care, attention to detail and desire of the entire team to
deliver dignity, warmth and compassion is extraordinary with laughter ringing out from the coffee room, dining room and garden on a sunny day.
My mother has enjoyed trips around the magnificent grounds in her wheelchair, having her hair washed, her nails trimmed and looks so pretty in her clean, freshly ironed clothes. The companions are full of joy, the nursing team is sincere and competent.
The menu is exceptional and all the food I have seen is fresh and enticing!

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Review from Michael H (Son of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the professionalism and care given to my mother through difficult times. The manager keeps me regularly informed of the care given, updates including pictures of residents and staff, their activities and news. I managed to visit my mother for the first time in 10 weeks, via
a Perspex screen cleverly fitted to the main door and an area screened off for privacy. Great sensitive work.

Reply from Thomas Holden, Home Manager at Court Lodge

Thank you very much for your kind words. We feel that communication with our relatives is key to a succinct service and I am pleased that you feel the quality of care your mother has received has been impressive. I noticed that there were a few areas where you felt we could improve. At Court Lodge, we are always aiming for perfection. I would love the opportunity to discuss these points in more detail with you to understand how we could continue to improve the service we provide. Please do get in touch with the home at your convenience and ask to speak with our Home Manager.


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Review from Andrew K (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Court Lodge Lymington are excellent and just the place everyone would want their parents to be. The staff are so caring and friendly and treat mum with dignity. Everywhere is clean and fresh. In this COVID crisis, they have been superb - had PPE and operations ready to protect the residents. They have
been operating Skype so we can see our mum and talk with her during the lockdown. The manager and the nurses have very open communication and always available for a call and consultation. Nothing is too much trouble and they always look to do what is best for the residents. A lovely environment.

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Review from Alison G (Niece of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the care that my aunt has received over the last 6-months since she moved to Court Lodge.
Nothing is too much trouble, and communication has been very good.
As a GP myself, I know excellent care when I see it.

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Review from Anita F (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father went into Court Lodge, and I was worried he would become depressed and not be happy due to losing his house and independence.
How wrong I was; it was the best move. He has amazing food every day. Company, activities and outings.
The staff are so caring and thoughtful.

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Review from J D (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Court Lodge is like home from home. The carers are wonderful and looked after mum with such care and attention. Nothing was too much trouble. We are so grateful.

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Review from C D (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received the most excellent care at Court Lodge. We couldn't have asked for anything better. All the family were made most welcome and well looked after.

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Review from Malcolm K (Son of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Standards of care are outstanding and there is a genuine interest from all staff in looking after my mother. She is in the best possible hands and I would recommend Court Lodge to anyone who needs an excellent care programme. The Home Manager is outstanding.

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Review from Keith M (Son-in-law of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law needed to go into respite care whilst I looked after her daughter. We researched care homes locally and chose Court Lodge. It proved a good decision. The home was welcoming, the staff very friendly and helpful, and she immediately liked being there. The food was good, the activities
varied and fun, and she was well looked after.

Reply from Thomas Holden, Home Manager at Court Lodge

Thank you for your kind words. It's important to us that the team know the positive impact they have on our residents, so I will be sure to pass your lovely feedback to them. As part of our continued dedication to improving the service and environment, we are currently undergoing a refurbishment which is due to finish shortly. This was discussed with you when your mother-in-law was admitted to our home. We would love you all to come back in for lunch to see the home once it's completed.


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Review from Elizabeth Jane E (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed care whilst I recovered from an operation. From the very first visit, I was greatly impressed by the friendliness, the lovely relaxed atmosphere and everyone was smiling. Nothing was too much trouble and mum very quickly settled into her room which overlooked the garden. She really
enjoyed her meals, even having cooked breakfasts! Not normally very social she was encouraged and really enjoyed the varied activities. The staff answered any queries in a very helpful and professional manner. I was able to relax and recover knowing she was being well looked after and above all was happy. She will be coming back to stay again.

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Review from Matt P (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring, knowledgeable and friendly. The home provides a superb environment and they clearly have robust processes in place, with plenty of staff, to provide safe and effective care. The premises are of high quality and have a welcoming feel. Standards of cleanliness are very high.
I am very impressed with this home.

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Review from Lilian W (Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good stay, very comfortable, lovely with good view of garden and surrounding house.
The atmosphere is excellent the feeling of security, the comfort and always someone to talk to.

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Review from Rose J (Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my stay at Court Lodge.

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Review from D B (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful room service - happy courteous, smiling staff.
Very palatable, varied food - personalised good medical care.

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Review from Nicky B (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed at Court Lodge for 16 months up to January 2019. He moved only to be closer to family. The level of care provided enabled dad to improve his health and wellbeing - putting on weight and enjoying a varied social programme with staff. The quality of the food, environment and care support was
always without fault. Everyone is kind, communicative and has time to stop and chat adding value to every day activity.

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Review from Paul P (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is lovely, good food and home is clean and tidy. The staff are kind friendly and helpful.

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Review from Derek L (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express our gratitude for the excellent way my father was looked after by the staff and management of Court Lodge. They were so kind, caring, helpful, considerate, sympathetic, and friendly. Just wonderful really. Thank you so much. My mother would like to reinforce all of the above and
looks forward to seeing some of you at the funeral.

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Review from Ann M (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum every 7-10 days and I always get a very warm welcome from staff and residents. Nothing seems too much trouble to help. Mum is given excellent care and encouraged to join in or given choice. Everything is very clean and meals very good. Staff are patient and understanding of mum's needs
when she is finding things challenging and keeps me informed.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Court Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Court Lodge is calculated as follows: ( (135 Excellents x 5) + (5 Goods x 4) ) ÷ 140 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Court Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

Rebecca

Rebecca Hannam

Job Title: Home Manager

Rebecca leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Angela

Angela Bennett

Job Title: Clinical Lead

Angela is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.