Court Lodge

Court Close, Ridgeway Lane, Lymington SO41 8NQ
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10 88 Reviews
  • Court Lodge, Lymington
Court Lodge occupies a pleasant position in a quiet leafy lane. This 40-bed purpose-built Home is close to Woodside Gardens, and a short distance from Lymington with its delightful shops and quayside.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Tastefully decorated throughout, Court Lodge provides a warm and welcoming atmosphere. The bright accommodation is thoughtfully laid out over two floors and it includes relaxing lounges, a comfortable dining room, a well-stocked library and hair salon as well as en-suite bedrooms.

Residents can also enjoy the charming, level, landscaped garden with ornamental pond and seating areas, where delicious barbecues and fêtes are enjoyed in the fine weather.

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Care Provided by Court Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Rebbeca Hannam (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Court Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,280
  • (these prices are only a guideline, please contact Court Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Court Lodge, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Court Lodge , all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.


Court Lodge Reviews (88)

Total of 88, showing 41-60
10

Court Lodge has a Review Score of 10 (9.964) out of 10, based on 12 reviews in the last 2 years. Over all time Court Lodge has 88 reviews.

Overall Experience

  • 75
  • 13
  • 0
  • 0
  • 0

Date Published

88
3
5
12
76

Review from M F (Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in after a hospital operation on my knee. I found the accommodation and service were excellent.

Reply from Elaine Farrer, Operations Director at Court Lodge

Thank you for your review and likelihood to recommend the home. I understand that since submitting this review, that the home manager has spoken with you and you said that you thought the accommodation and service were excellent but you were unable to use all the facilities or join in all the activities due to restrictions following surgery and therefore, felt unable to comment further in these areas.


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Review from Lorna B (Respite Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had good care following surgery for bowel cancer. The staff on all levels have been helpful, cheerful and encouraging and always try to meet my own individual needs.
Food is excellent and again effort made to go along with my preferences.
My room is comfortable and well equipped. I have not
participated in activities as I need rest but have enjoyed quiet walks in the beautiful garden.
The need for this kind of care is very great but for many of us, it is difficult meeting the cost. Can a way be found to reduce the cost?

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Review from Mavis M (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for one year, four months. The staff made it easy for me to settle in. The garden here is greatly appreciated, we sit out most days under very good sun umbrellas.
The only query I would have, although the chefs are very good, they do not always have what is printed on the menus,
sometimes quite 'basic ingredients'. The last few months the suppers have become too large and heavy for most people to appreciate.

Reply from Natalie Alexander, Marketing at Court Lodge

Thank you for your review and lovely comments. Regarding the suppers being too large and heavy for you, I understand the chef has now visited you to discuss and agree together a personalised supper menu for you to enjoy moving forward.


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Review from Enid M (Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here, happy with staff whom I feel are all very helpful while accepting my independence.

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Review from A O (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, care for my mother was excellent. The staff understand her needs well and treat her with respect. They are unfailingly courteous to me on my visits and to my elderly father who tries to visit daily.

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Review from Beverley J (Daughter-in-law of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Court Lodge is wonderful; the staff, the ambience, the gardens, the activities and, of course, the care.
My mother in law had a month there (respite) last year and now needs full care and has been welcomed back so nicely that the move was really smooth and she already feels at home.
We are delighted
for her.
I want to praise the wonderful range of activities here at Court Lodge - every day there is so much to do and never a dull moment.
They think up a good range of things to entertain and amuse and organise wonderful day trips.
A+++ to the activities team.

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Review from Steven C (Son of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless, each and every member of staff was amazing.
They made not only my father's stay there the best we could have wished for but ours as well.
Words do not describe how hard those at Court Lodge work and the passion in their work shines through.

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Review from Pat C (Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live alone and needed help following hip surgery.
The last 2 weeks have certainly aided my recovery, thank you.
My Aunt has been a resident for 2 plus years and I had witnessed a very caring, friendly, attentive team and have now experienced first hand for myself.
A huge thank you to everyone,
no matter what their role they all work as a very happy team supporting and showing care to all residents, much appreciated.

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Review from L G (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am happy with my mother's day-to-day care, most of the staff are helpful and kind. A couple of night staff could be more supportive (with help to the bathroom).
Food is not too bad, meals sometimes late and wrong meats given quite often. More home type meals would be nice (chips, goujons
usually very hard and crispy).

Reply from Laura Davis, CCL at Court Lodge

Thank you for your kind review and indicating that you would recommend Court Lodge. We acknowledge your comment about staff in the evening and can assure you that our carers will assist when required, in line with the individual moving and positioning needs of your mother.
We also note that you rated our Activities/Companionship team and Food as 'satisfactory'. We strive to achieve excellent in all areas so we will be in touch shortly to discuss how we can improve in these areas.


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Review from Beatrice W (Wife of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had no knowledge of the working of a nursing home until my Husband became ill. After nine weeks in hospital we were told to find a nursing home or he could be sent anywhere as I am 92 years young. My Son-in-law looked into things for me. As Court Lodge is the nearest to us he started there and had
a chat with the Matron who showed him rooms and facilities and explained the activities. After going in to see my Husband every day for the last seven months he is now very poorly but sitting with him as long I have had the chance to see for myself how great the nurses and carers treat him and also they are lovely to me.

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Review from Clare C (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Welcoming atmosphere. The person in charge of entertainment is always lively and makes me feel welcome. Residents always treated with respect. Feels like a 'posh' hotel.

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Review from Stephanie M (Respite Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my two-week stay at Court Lodge and came out renewed and (in many ways due to lovely fun art classes) determined to return to my painting, knitting and hobbies which I had abandoned. I've done so and it's really improved living with long-term illness. The staff were from all over the world
and consistently kind and encouraging - lovely people, who made me feel warmly looked after. The food was also very good and brought back a lost appetite.
Thank you all for your kindness and goodwill. I won't forget.

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Review from Susan B (Respite Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recovering from a hip operation and was there for two weeks. I received excellent and kind care throughout.

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Review from P I W (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with staff and everything.

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Review from Peter W (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All highly recommended. The home's staff are marvellous.

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Review from Julia D (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Court Lodge is a wonderful place, very caring and always there when needed. Mum loves the activities which there are in abundance.

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Review from S G (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful and polite. Some organised events do not happen despite being advertising which is a little confusing. A big effort is made to organise 'special' events. Entertainment fields are excellent.

Reply from Elaine Farrer, Operations Director at Court Lodge

Thank you for your positive comments about the staff and events at Court Lodge and your likelihood to recommend the home. With regards to the advertised events, we do apologise that during this specific month there was some changes to dates and minibus trips, for circumstances beyond our control, for which we apologise. Our weekly activities are subject to change dependent on residents participation and choice, please do make us aware of any activities that you think we should be including. Thank you once again for your review.


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Review from Graham B (Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant and polite helpful staff.

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Review from Alexander A (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the period of visiting your resident, it has been a great pleasure.


A) To experience the ambience of both homes
B) to enjoy the very comfortable and attractive furnishings, carpeting, wall pictures and generally tasteful décor.
C) To experience the constant, kindliness, helpfulness,

courtesy and care extended to both the residents in general and to myself.
D) To see the performance (first class) against that of many other care homes which I have visited myself as a retired healthcare professional.

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Review from Graham S (Son of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A birthday celebration for my mother, when Court Lodge and all staff made great efforts towards a lovely memorable day.
100% satisfaction. Thank you.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Court Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Court Lodge is calculated as follows: ( (135 Excellents x 5) + (5 Goods x 4) ) ÷ 140 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Court Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Rebecca

Rebecca Hannam

Job Title: Home Manager

Rebecca leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Angela

Angela Bennett

Job Title: Clinical Lead

Angela is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.