This fee is reviewed annually.
Currently The Dower House is open as normal for visiting. This could change if Covid outbreak in the home.
Free parking is available at The Dower House
The Dower House Nursing Home has a Review Score of 9.5 (9.526) out of 10, based on 10 reviews in the last 2 years. Over all time The Dower House Nursing Home has 21 reviews.
Review from J B (Daughter of Resident) published on 14 June 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
The home is tastefully decorated and always has fresh flowers in the hall. The gardens are stunning and nearly all the rooms have their own garden access. The food is delicious and the pre-lunch drinks are a nice touch.
I cannot recommend this home and, more importantly, its staff more highly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.526) out of 10 for The Dower House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.626 for The Dower House Nursing Home is calculated as follows: ( (92 Excellents x 5) + (11 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 115 Ratings = 4.626
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for The Dower House Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Nov 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2021
As the General Manager of The Dower House Nursing Home, I firmly believe that every resident should be involved in all decisions relating to their care and should have as many opportunities as possible to live life as actively and independently as they choose. Whilst ensuring they receive the highest quality nursing care when needed.
As the Manager, it is also my responsibility to ensure the service is running in accordance with the various laws pertaining to running a care home – primarily, regulation from the CQC under their inspections framework and equally importantly, for the Health and Safety management of the building and all the safety regulations relating to it.
I am supported in this role by our Matron, who oversees all the medical needs of our residents and manages the RGNs and Carers.
Job Title: Matron
Joined: 2022
I joined the Dower House Nursing Home as Matron and registered manager in September 2022. I have had a full and varied nursing career for just over 40 years in the NHS and Private sector.
As the Matron of The Dower House Nursing home, I firmly believe that every resident should receive personal-centred care and be involved in all decisions relating to their care. All residents should have the opportunity to live life as actively and independently as they choose. Whilst ensuring they receive the highest quality nursing care when needed.
As the Matron, it is also my responsibility to ensure the clinical services are run in accordance with the various quality standards and governance pertaining to running a Nursing home – regulation from the CQC under their inspection’s framework.
I am supported in this role by a great team, ensuring the highest standards of care and service are delivered.
My door is always open if you have any questions or queries.
