Dunwood Manor

Sherfield English, Romsey SO51 6FD
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9.2 27 Reviews
  • Dunwood Manor, Romsey
Situated just outside Romsey Dunwood Manor is a grand country house set in 12 acres of grounds.

The home has two independent wings to cater for residents with different needs.

Beeches offers a secure wing and gardens for residents of any age with dementia.

Willows offers general nursing care, respite and specialist palliative care to residents.

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Care Provided by Dunwood Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Sawyer (Manager)
  • Admission Criteria
    • Private, NHS and Local Authority
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (21)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000
    • Number of floors: 2

Funding & Fees Guide for Dunwood Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,700
    • Self-Funded Residential Dementia Care £1,350 – £1,700
    • Self-Funded Nursing Care £1,350 – £1,700
    • Self-Funded Nursing Dementia Care £1,350 – £1,700
    • RESPITE Self-Funded Nursing Care £1,400 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,700

  • Fees are dependent on facilities within room and assessment
  • (these prices are only a guideline, please contact Dunwood Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no restriction on visiting if visiting outside of normal hours please call in advance so that the team know that you will be visiting


  • Parking

  • Parking is available outside the entrance to Dunwood Manor Nursing Home. It is shared with the adjacent Waverley Lodge Nursing Home. If parking spaces are all full continue past Waverley Lodge to the small car park on the left


Dunwood Manor Reviews (27)

Total of 27, showing 1-20
9.2

Dunwood Manor has a Review Score of 9.2 (9.178) out of 10, based on 7 reviews in the last 2 years. Over all time Dunwood Manor has 27 reviews.

Overall Experience

  • 21
  • 5
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Date Published

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Review from John W (Son of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was offered a place at Dunwood Manor Nursing Home on 2/1/24, after spells in and out of the hospital over a 7-month span. It’s been the best thing that could have happened to dad. The staff are first class. They are very caring and help dad settle in from the word go. The nursing care at this
moment in time is first class. There is a good atmosphere in the home, with friendly smiling friendly faces. The food is prepared in the kitchen and my father says the food is very good, and plenty of it. Overall I am very pleased with the way things are going 10 out of 10.

Reply from Helen Jones, CEO at Dunwood Manor

Thank you for your consideration and informed review. Firstly I am delighted to read that we have made your Dad more comfortable and settled than he was. Little matters more than the Resident feeling comfortable and settled. We appreciate your feedback, we take our reviews seriously and we share them with the team so we all benefit. My very best wishes to your family, Helen


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Review from J L (Wife of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the few weeks that my husband was in the home before his death there, all members of the staff showed both him and me the utmost kindness, care, consideration and, yes, love. I could not have asked for more.

Reply from Helen Jones, CEO at Dunwood Manor

I am so sorry for your loss. It is so generous of you to give us feedback at this sad and difficult time. Thank you for your comments. I am delighted that you've enjoyed the kindness, love and warmth of my colleagues in this lovely home. I wish you and your family all the very best. Thank you


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Review from Anne A (Wife of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after by all carers and nursing staff with great care and kindness. I couldn't have wished for more.

Reply from Helen Jones, CEO at Dunwood Manor

Hello,
Thank you for taking the time to provide us with your comments. I am so pleased to hear that our warm caring staff looked after your husband so well. My best wishes to you, thank you.


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Review from Susan K (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were able to visit Mum at any time. The staff were very kind and welcoming.

Reply from Helen Jones, CEO at Dunwood Manor

Hello,
Thank you for your review. I noticed today in Dunwood that there were lovely visitors spending time with residents and staff. That's an integral part of making a care home a home, having our loved ones relaxed and happily there with us. Thanks for making that happen.


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Review from G S (Husband of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's stay at Dunwood Manor was only seven weeks but during that time her care was outstanding. She loved her room and said so almost every day. During her stay, we celebrated our 60th wedding anniversary and her 80th birthday. On the Tuesday of Easter week, we had a family gathering of eight and
the home kindly provided us with a small room with tea, coffee and sandwiches. A wonderful experience, thank you all so much for looking after her so well.

Reply from Helen Jones, Chief Executive Officer at Dunwood Manor

Happy Anniversary! What a wonderful achievement, I am so glad we were able to support your celebrations. It's very pleasing to hear your feedback and that of your wife, thank you for sharing it. The team will be completely delighted to read your kind words, thank you. With my best wishes to you and your family, Helen.


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Review from L R (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Dunwood Manor for seven weeks with a terminal illness. Throughout her time there, she received exemplary care from every member of staff. All her care needs were fully met and the staff treated her with dignity and respect. Mum adored her room, had outstanding care and was supported
through the final chapter of her life by a brilliant team. The staff were brilliant with my dad too and they were able to celebrate their diamond wedding anniversary and Mum's 80th Birthday in Dunwood Manor. I cannot thank the staff and praise them highly enough for their professional, friendly and first class care. To receive such help at a challenging time was a tremendous source of comfort.

Reply from Helen Jones, CEO at Dunwood Manor

Hello, thank you so very much for such a wonderful review. You have our deepest sympathies at the passing of your mum, I do hope your family is doing as well as can be expected. Your review means so much to every member of the team. Thank you for your kindness. With my very best wishes to your family.


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Review from Roger H (Son of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of my mum arriving at Dunwood Manor Care Home, I was very impressed with the care offered to my mum. As a very regular visitor, I was well pleased to see the ongoing care offered so far which was first-class in every way. Mum died in Dunwood Manor surrounded by her sons and at the
point of death, care given by one member of staff was gentle and caring.

Reply from Helen Jones, CEO at Dunwood Manor

Hello,
My sincere condolences on the death of your mum. I am so sorry for your loss. I am also very touched that you've made the effort to provide us with feedback at such a sad time. My colleagues in Dunwood will be very pleased and grateful to read your comments. Thank you for your kindness. My best wishes to you and your family, Helen.


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Review from L B (Friend of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dunwood Manor is a clean, friendly home. The staff are approachable and caring. Standards of care and hygiene are excellent. Attention to detail in every area is evident. Food is tapered to personal needs and is presented in an appetising manner. Nothing is too much trouble and they strive to make the
rooms homely. I would recommend Dunwood as a first-choice home if you were unable to care for your loved one.

Reply from Helen Jones, CEO at Dunwood Manor

Hello, thank you for your review and your kind words. I particularly relate to your phrase "attention to detail in every area is evident". The manager and the whole team - housekeeping, food services as well as the care and clinical teams all really pay attention to getting things right for each resident. It's so heartening to see. My best wishes for you and your family and thanks again, Helen.


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Review from Peter L (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been in residency since the beginning of January so it is very difficult for me to give an accurate review. However, my experience so far has been more than satisfactory. The staff have been excellent and keep me up to date with my father's condition and any treatment he may require.
Overall very happy.

Reply from Helen Jones, CEO at Dunwood Manor

Hello, thanks for your review. I am delighted to read that your experience has been so positive. Receiving positive feedback from family members is really important to us as the team cares for family members as well as the Residents. My best wishes to you and your family, thanks, Helen.


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Review from Gordon S (Husband of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Dunwood for several months, has settled in well and is very content.
She gets on very well with the staff - they are very kind, and nothing is too much trouble for them.
The food is excellent, and she looks forward to every meal. She says that due to her circumstances, she is
in the best possible place, which in turn, means I do not have to worry about her as she is in good hands.

Reply from Helen Jones, CEO at Dunwood Manor

Hello, how lovely it is to read your comments and that your wife feels she is in the best possible place. Thank you for taking the time to provide your review. It means a great deal to all of us. Best wishes to you and your family.


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Review from Chrissie C (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express in words how kind, caring and helpful the manager and the team have been. My mother was admitted for end of life and they have made a distressing situation easier to deal with. Their help with paperwork has been invaluable as this is a time of huge stress and worry. An empathetic and
kind team from cleaners to management and it shines through!

Reply from Helen Jones, CEO at Dunwood Manor

Hello. Thank you for your feedback. Whilst we always value feedback at any time, for you to provide your feedback at the time of your loss is an extremely kind gesture, which we appreciate. I am so pleased you've found our lovely colleagues in Dunwood so supportive and helpful. They will be very pleased to receive your kind words. My condolences to you for your loss, my best wishes to you and your family, Helen.


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Review from Jim B (Husband of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted for assessment.
She was unable to leave her bed so was excluded from social activities.
As a result, she lacked stimulation, except at meal times.

Reply from Helen Jones, CEO at Dunwood Manor

Hello, Thank you for taking the time to provide us with your review. I appreciate your positive responses regarding the staff, cleanliness and overall experience. I also note the opportunity for us to ensure all residents are included in daily activities. We will work on improving this immediately. Many thanks for your review.


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Review from Caroline C (Wife of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dunwood Manor has a very welcoming feel to it. Staff and management are very friendly and supportive to both myself and my husband.
Nothing is too much trouble for them, I feel reassured that my husband is getting very good care. The care staff and nurses are extremely professional, very kind and
patient to all the residents whilst dealing with some challenging behaviour! I visit most days, this is my honest review.

Reply from Jan Cresdee, Manager at Dunwood Manor

Thank you so much for your lovely review. The team work hard to support everyone and we thank you for your valued feedback at all times. It's great to see you daily and you're welcome at any time. It was lovely to catch up with you at the Christmas Party last Saturday.


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Review from Paul H (Partner of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my partner weekly in Dunwood Manor over the past 18 months. She is bedbound and has Dementia. The quality of care has improved considerably over the past 6 months and staffing levels have increased. My visit today (23/11), was typical of the great care and compassion that staff have shown
in that she was given a facial and a manicure whilst I was visiting. At 3 pm the tea trolly arrived with lots of goodies in the form of cakes and biscuits. The friendly care assistant knew exactly how she likes her tea and also provided yoghurt and cake. She really enjoyed the offerings and the carer assisted her in a very cheerful and professional manner. Her room was neat, tidy and clean and various personal items were placed where she could see them. During my visit, the Deputy Manager and two care assistants came to check that all was well, and it was. I am content that she is being given excellent care and that a detailed care plan is in place and being executed fully.

Reply from Jan Cresdee, Manager at Dunwood Manor

Thank you, Paul, for your feedback which is appreciated by the Dunwood Team. We are so pleased to hear that the facial and manicure were much enjoyed and that all was well.


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Review from N B (Wife of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very fortunate that there was a room available for my husband when Alzheimer's disease forced us to consider full-time care. Since then, his condition has improved enormously which I put down to medication and good nursing care from the staff. I have been kept fully informed of all mishaps and
relieved that he has access to prompt medical attention. While respecting Covid restrictions, it has been easy for me, family and friends to visit him. My husband manages to be fairly cheerful, despite the frustrating limitations of his illness and we are all feeling happier, knowing that he is in safe hands.

Reply from Jan Cresdee, Manager at Dunwood Manor

Thank you, we all appreciate your valuable feedback. It was lovely to see you all go out as a family on Saturday. Thankfully, the Covid restrictions are less now and more visitors are coming into the home, which is good news for everyone.


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Review from David C (Husband of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife greatly enjoyed her time spent at Dunwood Manor.
She experienced a very high level of care and good relations with the staff.
She is confined to bed but fully mentally alert, which meant she quite naturally, quite often got frustrated with her situation - the staff managed that aspect extremely
well.
She looked forward to and received a daily visit from me; I am the only family member within striking distance.
Unfortunately, she has had to leave the home due entirely to difficulties with the restricted visiting times.
Very regrettable.

Reply from Helen Jones, CEO at Dunwood Manor

Hello, thank you for your kind words. Our team in Dunwood are really attentive, and the ladies are a great management team. We wish you and your wife all the very best for the future and thank you for spending time with us. Our very best wishes.


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Review from W K (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst Mum was in the hospital and needed a care home, Dunwood Manor acted very promptly in assessing Mum and getting her into the home in a timely fashion. They have been very efficient, helpful and caring in what was a very stressful time.

Reply from Helen Jones, CEO at Dunwood Manor

Hello
Thank you for taking the time to provide us with this review. We recognise that our service extends beyond the resident to encompass providing service and support to the family and friends involved in the placement and overall care decisions. I am so very glad we've been supportive for all of you. My very best wishes to you and your family, Helen


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Review from Christine B (Sister of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is a resident at Dunwood Manor having been there since July 2021. The nursing staff have been brilliant, my brother is not an easy man and since having Alzheimer's has become even more difficult and they have shown patience and kindness always. In the first few months of 2022, some things
at the home did not appear to be functioning as normal and communications were not being made making me feel slightly uneasy as I was not certain what was happening. It became apparent that the manager has left and therefore the deputy manager was having to deal with everything. A new manager has now been appointed and in the last couple of months, things at the home have greatly improved. Communications have improved dramatically and I now feel calm and optimistic about the home's future and my brother's future there which is reassuring and very welcome after some months of uncertainty.

Reply from Helen Jones, CEO at Dunwood Manor

Hello,
Thank you for taking the time to give us such a comprehensive review. I am so glad you have noticed improvements in communications. Our new manager is an excellent addition to our clever, caring happy team. My very best wishes to your family and thanks again for the review, Helen.


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Review from M W (Son of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was totally against my mother going into any care home. The way my mother has been treated is better than I could ever have expected. The staff have been wonderful with our mother and very supportive with myself and my sister in a very difficult time for us all. Thank you all so much you work so hard
and are such nice people.

Reply from Helen Jones, CEO at Dunwood Manor

Hello,
Thank you very much for your review of our home and service. I realise I am biased but I do think the team in Dunwood is extremely caring and supportive of families as well as the residents. Your comments are really appreciated, it makes such a difference to us all. With my very best wishes and thanks, Helen.


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Review from Katrina R (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Dunwood Manor for two years now. I visited several other dementia registered homes in the area before settling on Dunwood to move my mother into from the North of England. The matron was very supportive throughout the whole potentially daunting process. Mum settled in well and the
senior staff worked with us to resolve any teething problems. By the end of the first week, Mum had been out in the minibus on a forest drive. Stimulation and activities are important for Mum's quality of life as her dementia progresses and the activities coordinators work hard to engage her appropriately. When Covid-19 struck I felt confident that even though I couldn't see her for months, having placed Mum in their care she would be safe and well looked after. I have been impressed with how well the home has handled the challenges of the pandemic. Mum responds well to the care staff so I know that she is comfortable, confident and supported in a lovely, hotel-like setting.

Reply from Helen Jones, CEO at Dunwood Manor

Hello,
Thank you for your review of Dunwood Manor. We completely agree with you that stimulation and activities, going out and about as the rest of us do, is really important element for quality of life.
Management of the challenges through the pandemic was very difficult for everyone. We are so very proud of how our team pulled together to provide even more care and support to the residents. We were all missing the families' visits and support. Thank you for your kind support. We are very pleased to have your mother live with us. Best wishes.


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Current Review Score: 9.2 (9.178)

Overview of Review Score

The Review Score of 9.2 (9.178) out of 10 for Dunwood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Dunwood Manor is calculated as follows: ( (64 Excellents x 5) + (12 Goods x 4) ) ÷ 76 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.336 Points relating to the number of positive Reviews for Dunwood Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 7 Positive Reviews ÷ 11 = 0.636

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (2)

Jacqui

Jacqui Tucker

Job Title: Regional Relationship Liaison Manager South and Central Regions

Joined: 2022

After working for 14 years as a renal nurse specialist, Jacqui changed her career to be around more for her young children. Her wide-ranging experience since then encompasses a number of rewarding positions across a variety of sectors, including team leader for Jobsite; Southern Team manager for Westfield Health; management for a specialist lender helping people rebuild their credit profile and, most recently, moving into the elderly care sector with Barchester, for whom she worked in community awareness and fundraising.


Now, as Regional Relationship Liaison Manager for Allegra Care, she brings her diverse portfolio of skills to the task of supporting the homes and helping the company develop its profile in the elderly care sector.


Jacqueline

Jacqueline Smith

Job Title: Regional Manager South

Joined: 2023

Working for eleven years as a Social Worker and Team Manager in Adult Services, Jacqueline relished supporting care providers with their safeguarding, quality and compliance requirements. Based on this experience, she then sought a move into working with a residential care provider. Jacqueline approached Allegra Care first, as she felt that the company’s values, care principles and household model aligned very closely with her own vision of what good care should look like. As Regional Manager, her passion for outstanding care is self-evident as she supports homes and colleagues across Hampshire. She also thinks laughter is a great tonic – and her cheeky sense of humour is infectious.


Away from work, Jacqueline enjoys eating out, cinema and horse racing. As a mother of two grown-up children, she enjoys spending time with her friends, her family and her two grandchildren.


Frequently Asked Questions about Dunwood Manor

What types of Care is Dunwood Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dunwood Manor provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dunwood Manor have?

There are 43 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Dunwood Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dunwood Manor to the centre of Romsey?

2.7 mile(s) as the crow flies, distance by road may be significantly further.