Dunwood Manor

Sherfield English, Romsey SO51 6FD
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9.2 27 Reviews
  • Dunwood Manor, Romsey
Situated just outside Romsey Dunwood Manor is a grand country house set in 12 acres of grounds.

The home has two independent wings to cater for residents with different needs.

Beeches offers a secure wing and gardens for residents of any age with dementia.

Willows offers general nursing care, respite and specialist palliative care to residents.

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Care Provided by Dunwood Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Sawyer (Manager)
  • Admission Criteria
    • Private, NHS and Local Authority
    • Ages 18+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (21)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000
    • Number of floors: 2

Funding & Fees Guide for Dunwood Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,700
    • Self-Funded Residential Dementia Care £1,350 – £1,700
    • Self-Funded Nursing Care £1,350 – £1,700
    • Self-Funded Nursing Dementia Care £1,350 – £1,700
    • RESPITE Self-Funded Nursing Care £1,400 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,700

  • Fees are dependent on facilities within room and assessment
  • (these prices are only a guideline, please contact Dunwood Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is no restriction on visiting if visiting outside of normal hours please call in advance so that the team know that you will be visiting


  • Parking

  • Parking is available outside the entrance to Dunwood Manor Nursing Home. It is shared with the adjacent Waverley Lodge Nursing Home. If parking spaces are all full continue past Waverley Lodge to the small car park on the left


Dunwood Manor Reviews (27)

Total of 27, showing 21-27
9.2

Dunwood Manor has a Review Score of 9.2 (9.178) out of 10, based on 7 reviews in the last 2 years. Over all time Dunwood Manor has 27 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 1
  • 0

Date Published

27
0
2
7
20

Review from P H (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff for their care and professionalism in looking after dad. Their attentiveness and friendliness towards him made him very comfortable there. The roo although tired was clean and he loved looking out of the large window. Thank you.

Reply from Helen Jones, CEO at Dunwood Manor

Hello,
Thank you very much for taking the time to provide your review. We are very fortunate to have the Dunwood Manor team, they are very professional and they genuinely enjoy the company of the residents. It's a happy friendly environment. With reference to the room being tired, we are all looking forward to our imminent refurbishment program. The large windows are perfect for being able to enjoy the beautiful setting. It's really nice that the resident rooms and the lounges all have such green outlooks of gardens and the forest.


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Review from Lynne T (Friend of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dunwood Manor is an amazing care home which has gone above and beyond for my dear ex-neighbours. My friend was discharged from hospital to Dunwood back in February for end of life care, his wife of 75 years had never been without him, they were soul mates, added to this his wife had not left her home
for twenty years. Realising they could not be apart it was arranged for his wife to join him, all this during Covid, but the wonderful team arranged for them to be in a bubble and his wife could be with him all day whilst building up a relationship with the staff and her new surroundings. When my friend passed away the staff again were amazing, they were supportive, caring and compassionate and absolutely wonderful in helping his wife through her grief and helping her adjust to her new life. A couple of months on and his wife is now joining in with the many activities and trips, she has made a friend in a new resident, today when I visited she was at a cheese/wine/music afternoon and came into the visitor's room humming along. An outstanding care home.

Reply from Helen Jones, CEO at Dunwood Manor

Hello,
Thank you for your review. What a wonderful love story and equally heartwarming for our lovely Dunwood team is your recognition of their efforts and how they have supported both residents so well. Thank you very much for taking the time to provide this review.


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Review from Terry D (Husband of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My wife was in Dunwood Manor for two weeks respite care after leaving the hospital for treatment for a fractured hip. The idea was to get her stronger before coming home. The stay was not a success. The day staff were friendly and helpful but were generally too busy to give her the help that she needed
walking to build up her strength. There were problems getting her sleeping tablets even though she had been using them in hospital. It took over a week to get a prescription from the doctor. The night staff were generally unfriendly, she was on strong diuretics and needed the toilet frequently. They were generally unhelpful about this and on one occasion let her lie in her own urine. After ten days she fell out of bed (there was no guardrail) and fractured a bone in her shoulder. She is now back in the hospital. She will not be returning to Dunwood Manor.

Reply from Helen Jones, CEO at Dunwood Manor

Hello
Thank you for taking the time to provide us with your review. I am very sorry that our service let you and your wife down. Our colleagues work very hard to provide excellent service for all our residents and families and it is extremely disappointing to hear how we didn't provide that service for you. We will take your comments and review our service to seek ways to improve what we do. Thank you for letting us know. We wish you and your wife all the best.


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Review from Helen Y (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Dunwood Manor for some time now, she has been looked after with care by all the staff there. In the last year when times have been difficult for all not once was I concerned that she would not be looked after, I am very grateful to them all.
Now things are getting back to normal,
activities are back, which mums enjoys. Thank you for looking after her so well.

Reply from Helen Jones, CEO at Dunwood Manor

Thanks very much for your positive review. We're very happy to be caring for your Mother.


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Review from June H (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at a few care homes we found Dunwood Manor to be the most suited to our father's needs.
It is set in beautiful grounds and has excellent caring staff with good communication. We are kept fully informed of our father's care and any issues that may crop up.
We would definitely recommend
this care home.

Reply from Helen Jones, CEO at Dunwood Manor

Thank you for your review comments June.
We're delighted you found Dunwood Manor to be a suitable home for your Dad. The grounds are great, and the staff are really terrific.


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Review from Sharon H (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care our mother receives, it’s of an outstanding quality. Staff are very kind to their residents. Nothing is too much trouble to achieve. The staff work tirelessly to make sure the residents' needs are met to the highest standard. My mother-in-law has been at the home for five
years now. When her needs change we are always informed by the nurse who explains to help us keep up to date as a family. If the doctor visits we are told of any medications, changes or any ideas the doctor has to help with her medical needs.
Obviously, since Covid visiting is restricted before such times, though we could visit as often as we liked. Sometimes we visited and a singer would be entertaining the residents. The entertainment staff organise events, arts and crafts sessions, cookery and outings out to the forest etc.
The gardens are beautifully kept at Dunwood Manor, it’s a fascinating garden with lots of wildlife.
So pleased with the care, couldn’t ask for better.

Reply from Helen Jones, CEO at Dunwood Manor

Thank you for your positive review. We are delighted to have this confirmation that we're providing not only great care for your Mother but also peace of mind for you. We are extremely proud of the Dunwood Manor team, ably led by Gemma.
Thank you


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Review from Quentin S (Husband of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife was admitted to Dunwood Manor some thirteen months ago I have found the care and attention afforded to her has been exemplary. Her somewhat unexpected confinement was a difficult enough situation to adjust to but it has been made very much easier by the very kind and caring attitude of
the staff at all levels. Access to see my wife has been made as easy as possible in these Covid ridden times but it is not difficult to see why those precautions were necessary and hopefully they will improve still further in due course. The home carries all of the right gradings and certification with attention being paid to personal needs and dietary requirements. For families searching for a haven for an elderly relative then Dunwood Manor should be well in focus.

Reply from Helen Jones, CEO at Dunwood Manor

Thank you for your feedback on behalf of all the Sentinel team. We greatly appreciate your comments.


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Current Review Score: 9.2 (9.178)

Overview of Review Score

The Review Score of 9.2 (9.178) out of 10 for Dunwood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Dunwood Manor is calculated as follows: ( (64 Excellents x 5) + (12 Goods x 4) ) ÷ 76 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.336 Points relating to the number of positive Reviews for Dunwood Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 7 Positive Reviews ÷ 11 = 0.636

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Jacqui

Jacqui Tucker

Job Title: Regional Relationship Liaison Manager South and Central Regions

Joined: 2022

After working for 14 years as a renal nurse specialist, Jacqui changed her career to be around more for her young children. Her wide-ranging experience since then encompasses a number of rewarding positions across a variety of sectors, including team leader for Jobsite; Southern Team manager for Westfield Health; management for a specialist lender helping people rebuild their credit profile and, most recently, moving into the elderly care sector with Barchester, for whom she worked in community awareness and fundraising.


Now, as Regional Relationship Liaison Manager for Allegra Care, she brings her diverse portfolio of skills to the task of supporting the homes and helping the company develop its profile in the elderly care sector.


Jacqueline

Jacqueline Smith

Job Title: Regional Manager South

Joined: 2023

Working for eleven years as a Social Worker and Team Manager in Adult Services, Jacqueline relished supporting care providers with their safeguarding, quality and compliance requirements. Based on this experience, she then sought a move into working with a residential care provider. Jacqueline approached Allegra Care first, as she felt that the company’s values, care principles and household model aligned very closely with her own vision of what good care should look like. As Regional Manager, her passion for outstanding care is self-evident as she supports homes and colleagues across Hampshire. She also thinks laughter is a great tonic – and her cheeky sense of humour is infectious.


Away from work, Jacqueline enjoys eating out, cinema and horse racing. As a mother of two grown-up children, she enjoys spending time with her friends, her family and her two grandchildren.