Durban House Nursing Home

33 Woodley Lane, Romsey SO51 7JL
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9.7 72 Reviews
  • Durban House Nursing Home, Romsey
Durban House Nursing Home is situated about a mile or so away from Romsey town centre and offers excellent accommodation for nursing, dementia and end of life care.

Durban House Nursing Home gives a feeling of 'home from home' and focuses on providing a more homely and intimate environment rather than a hotel style way of living. This means the home has a very relaxed atmosphere where everyone feels welcome.

The team at Durban House understand that people need nursing care for a variety of reasons. Carers are able to offer a varied range of services and are always on hand to speak to in general terms or with regard to specific needs.

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Care Provided by Durban House Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Durban House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,350
    • Self-Funded Residential Dementia Care £1,100 – £1,350
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,350
    • RESPITE Self-Funded Nursing Care £1,250 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,450

  • Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT and any spending money needed for trips.
  • (these prices are only a guideline, please contact Durban House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Durban House Nursing Home Reviews (72)

Total of 72, showing 1-20
9.7

Durban House Nursing Home has a Review Score of 9.7 (9.685) out of 10, based on 15 reviews in the last 2 years. Over all time Durban House Nursing Home has 72 reviews.

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Date Published

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Review from Vince B (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father is currently receiving at Durban House is excellent. The care shown to my father by the team is remarkable given the number of residents they have in their care. I can speak for both my partner, sister and mother whom all visit regularly and nothing is too much trouble for the carers.

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Review from J W (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved the way the staff cared for my dad always tending to him and trying to make him feel safe making him laugh and encouraging to join in activities until he got poorly he was always up and dressed and eating with the others mixing and joining in as best he could the staff put one hundred percent
into the job and did there work with love dad has now passed and I know he had the best care. Thank you Durban House for all your hard work.

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Review from Janet C (Daughter-in-law of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father-in-law has been at Durban House since May 2024, sadly he died yesterday but I just wanted to thank all the staff for their care, compassion and hard work. It is much appreciated and although he could be a little difficult at times they were so patient and caring and for that I thank them
from the bottom of my heart. My husband and I agree this is by far the best Home he was in and was as happy as he could be. They made him as comfortable as they could in his final days and made us feel he was really cared for.

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Review from C B (Son of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum settled down very well after a few hiccups. Some days mums is fine and others she is not but the carers seem to cope with her moods. Some carers seem very busy but others sit back. Medically she is cared for very well and its nice they keep us in touch. Nice to see the garden being done.

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Review from Janet S (Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here. Thank you for all you do for me - thank you.

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Review from Shirley J (Friend of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was transferred to Durban House from another nursing home by his wife, this was because of the lack of care. From what I have observed over the last few visits I have made to Durban House, the staff and level of care are so much better. The staff I have seen show such wonderful compassion
and interest in the residents. I saw a vast improvement in him today; he was much more animated and seemed happier. This was such a joy to see. Thank you to the staff, I know it's not an easy job, but I can see you care for the residents.

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Review from K J (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is so happy, the staff are great. He knows everyone and they make him feel normal if you know what I mean, they treat him as normal. Nothing is a problem, we ask for help and they support the family. This is the best care home he has ever been in. He is safe and it's the best for him, even
on bad days they really help him.

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Review from Rosemary C (Wife of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Durban House for a year. I am very pleased with the care he receives. There is a lovely, warm homely feeling about Durban House. There are lots of activities and the food is very good. The staff are lovely, caring, and kind, and always ready to help with any questions I have.
My thanks to all at Durban House.

Reply from Lucy Harrison, Manager at Durban House Nursing Home

Thank you so much for this lovely review, we love you both being a part of the Durban family.


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Review from Debra J (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very pleased with the staff and the kindness shown to residents, the time they give to help each individual. Very clean, warm and welcoming.
Mum is always clean and tidy and well-fed. Daily tea trolleys with cake and fruit are encouraged for residents.

Reply from Lucy Harrison, Manager at Durban House Nursing Home

Thank you so much for your review; it is a pleasure to have your Mum as part of our Durban family.


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Review from Jan H (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been caring, friendly and very willing. Mum has been at Durban House for over two years and I have nothing but admiration for the way all staff go about their daily work. They are always so cheerful and there is a very homely atmosphere!

Reply from Cassie Wills, Marketing and Wellbeing Manager at Durban House Nursing Home

Thank you for your lovely review. We are very proud of our staff and how hard they work for the care of our residents and I will be sure to pass this wonderful feedback on to them.


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Review from Keith B (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father had been there a few months, certainly, the right place for him to be, couldn't ask for better.
Staff are always polite and friendly.

Reply from Lucy Harrison, Manager at Durban House Nursing Home

Thank you; it is very good to hear. It is a pleasure for you all to be part of the Durban family.


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Review from Marie L (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Mum's care. We receive regular updates for Mum and the home. We used the bistro recently for Mum's birthday, and the family were made to feel welcome, and the home made a cake and the staff sang Happy Birthday.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Durban House Nursing Home

Thank you for your kind words. We are very pleased we could facilitate the celebration for your mum, and we are proud to be part of her care journey. We look forward to having you back again soon.


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Review from Lois C (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been treated extremely well, and all staff have been so caring both to my mum and her family.
My mum has been extremely ill recently, and her husband has died, but due to Durban House's care and attention, my mum has just started to enjoy life again.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Durban House Nursing Home

We are so very pleased to hear that we have managed to make such a difference to your mum's well-being and outlook on life. This is something that is really important for us to achieve; thank you for letting us know we are getting it right!


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Review from Colin P (Son of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent nearly 3 years at Durban House. She arrived there during covid which was difficult for all concerned but once she settled in she was very happy there and well treated. The care staff and management were extremely kind and good to her. From my point of view, I was treated very well by all concerned
and kept well informed.
At the very end of her life, her care couldn’t have been better and was a great comfort to me and my wife.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Durban House Nursing Home

Thank you for your kind words. We are so grateful to have been part of your mum's care journey, and we are pleased to hear that we succeeded in ensuring comfort at such a delicate time for you and your family. We will pass on your comments to the rest of the team.


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Review from Alex S (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank all the staff at Durban House enough, they are kind, considerate, empathetic and gentle. They have cared for my father impeccably with love and grace. The home has a real sense of calm and warmth. Management staff are also professional, kind and efficient. A special thank you to two
staff members in particular, such wonderful people. Many thanks to you all.

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Review from Alison H (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mum is very well looked after at Durban House. The staff are excellent and so very thoughtful and caring. There is a good range of activities for the residents and as a family, we are kept well informed. They have many themed days with the kitchen linking in with the dining options. I would
like to thank all the staff a Durban House for their outstanding care.

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Review from Caroline O (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Durban House for six months and sadly passed away on New Year's Eve. I cannot say enough good things about the staff at Durban House. Mum was transferred from another nursing home after a bad stroke in December 2019. Immediately the staff started helping her to do rehab so that she could
move better, this is what she very much wanted but hadn’t received at the last nursing home. The two activity ladies are brilliant, they do group activities either in the lounge, the specially equipped room or in the residents' room.
They arranged for her to be seen by the mental health team to confirm her diagnosis of vascular dementia. They were very good at tailoring her medication so that she was not too sleepy but as calm and happy as possible. When she was unhappy they were very kind and could easily calm Mum down.
They were very flexible with visiting so that we could help Mum with her food when we could.
The staff always kept us informed on what was going on.

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Review from John P (Husband of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very hard to answer as we were not able to visit the home. I don't know anything about the staff because I can't meet them. I can't answer all of these questions. I'm sure the inside of the home is perfect. The room my wife is in is very nice.

Reply from Janie Wilkins, Home Manager at Durban House Nursing Home

Thank you. We are now able to offer room visits with appropriate PP, this will enable you to both see the inside of the home and to meet some of the staff. We would be happy to book this for you.


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Review from Carol W (Daughter of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad entered the care home system during Covid lockdown, we were unable to view the home prior but are so grateful to them settling him in during such difficult times. He has always been well looked after and we are always updated with progress and of any changes. Thank you.

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Review from R G (Daughter of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved Mum into nursing care following a hospital admission for Covid, we have been thrilled with the level of support and care from the team at Durban House. From the daily care to the entertainment provided and even celebrations laid on by the staff for her birthday the team have always gone
above and beyond to ensure the residents are treated with care and dignity. The staff also acted very promptly when Mum required further hospitalisation. I would strongly recommend this nursing home.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Durban House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Durban House Nursing Home is calculated as follows: ( (125 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Durban House Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Chelsea Cavill

Job Title: Home Manager

Joined: 2024

Chelsea has been working in social care for over 18 years, gaining experience across a range of roles including domiciliary care in the community, live-in care, residential, and nursing homes. Starting her career as a care assistant, she has worked her way up to become the manager of Durban House. Chelsea has also worked as a trainer in social care, with a strong belief in developing staff to reach their full potential. She is proud to lead the incredible team at Durban House, who strive each day to provide the highest quality care to residents, always putting their well-being at the heart of everything they do. One of the reasons Chelsea chose to work for Kindred Care is the exceptional community of support it offers, which she believes is second to none.


Frequently Asked Questions about Durban House Nursing Home

What types of Care is Durban House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Durban House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Durban House Nursing Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Durban House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Durban House Nursing Home to the centre of Romsey?

0.7 mile(s) as the crow flies, distance by road may be significantly further.