Durban House Nursing Home

33 Woodley Lane, Romsey SO51 7JL
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9.7 72 Reviews
  • Durban House Nursing Home, Romsey
Durban House Nursing Home is situated about a mile or so away from Romsey town centre and offers excellent accommodation for nursing, dementia and end of life care.

Durban House Nursing Home gives a feeling of 'home from home' and focuses on providing a more homely and intimate environment rather than a hotel style way of living. This means the home has a very relaxed atmosphere where everyone feels welcome.

The team at Durban House understand that people need nursing care for a variety of reasons. Carers are able to offer a varied range of services and are always on hand to speak to in general terms or with regard to specific needs.

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Care Provided by Durban House Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Durban House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,350
    • Self-Funded Residential Dementia Care £1,100 – £1,350
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,350
    • RESPITE Self-Funded Nursing Care £1,250 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,450

  • Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT and any spending money needed for trips.
  • (these prices are only a guideline, please contact Durban House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Durban House Nursing Home Reviews (72)

Total of 72, showing 21-40
9.7

Durban House Nursing Home has a Review Score of 9.7 (9.685) out of 10, based on 15 reviews in the last 2 years. Over all time Durban House Nursing Home has 72 reviews.

Overall Experience

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Date Published

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Review from Wendy L (Daughter of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly home, excellent care and my dad is happy. He is well looked after. The home has adapted well during these difficult times. He enjoys the activities and I love to see them on social media.

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Review from Margaret W (Wife of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very welcome. The staff are very cooperative and answer any questions we ask.

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Review from Phillip L (Son-in-law of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good home. The staff are nice and very helpful. Father-in-law is very happy and takes part in the activities. He is well looked after and he loves his visits with family. Home is well run and they keep the family informed on all matters.

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Review from M G (Husband of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a massive stroke at the end of December 2019. After three months in hospital, the NHS moved her to Andover. In June 2021 we moved her back to Romsey to be near friends and family. As a result of her stroke, her needs are complex, she has vascular dementia. The staff at Durban House are very
patient, kind and considerate and we are very pleased with the care she is receiving. The reception staff are very welcoming to visitors and the home has a pleasant atmosphere. My wife has a garden room with a patio which was used frequently during the summer months.

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Review from Sarah B (Wife of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went into Durban House in August and right from the start the staff were kind and caring, making a lot of effort to get to know him and accommodate his needs. His room is spacious with its own patio and feels private and homely. The nurses are always happy to provide updates on his condition
and my husband comments on the excellence of the food.

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Review from Jenny P (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Durban House feels like a real home. The staff are caring and respectful with my mum. She feels safe and I am confident that she is being looked after extremely well.

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Review from Brian H (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff at Durban House very friendly and helpful on all matters concerning my mother's welfare.

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Review from E P (Friend of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very pleasant towards myself when I visit and they have always been caring and respectful to the residents.

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Review from Susan W (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very helpful and friendly, especially during these very trying circumstances for the last year. Can the lift be reviewed as it seems to be breaking down more frequently, resulting in cancelled visits for the residents on the upper floors.

Reply from Karen Simmons, Home Manager at Durban House Nursing Home

Thank you for your comments. The lift is being fully replaced in March.


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Review from Kathleen R (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring team to my relative. Good facilities and daily activities. Always something for the residents to do. A very clean environment and nicely decorated. Good security for residents and facilities for visitors. Lovely outside area for the summer.

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Review from Jane S (Daughter of Resident) published on 18 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was sent here by the hospital after being very poorly. I didn't know anything about the place but the hospital obviously did and it has proved a very good choice. The staff are truly caring people, not only is Dad kept clean and well-fed he is also kept engaged with his mind. The Staff all do everything
they can to keep him happy which in turn relieves me of a lot of worry, its such a great place I cannot recommend it enough.

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Review from Elizabeth W (Daughter of Resident) published on 18 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super, fabulous and very professional. My mum took a while to settle in, with the support and care of all the staff, from the cleaners to the senior staff she's a very happy and contented lady. Which makes me very happy to know she's in safe hands especially during this pandemic. 10/10 from me.

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Review from Nigel H (Son of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over two years. She is 96 years old, suffers from worsening dementia and is no longer able to walk on her own.
The care she has received and continues to receive has been nothing but first class.
The staff are wonderfully considerate of all her needs, the food
is excellent and the entertainment and activities that are laid on to stimulate and entertain are fantastic.
Having looked at a number of Nursing Homes for Mum, my brother and I are so thankful that a place at Durban House was available when she desperately needed care.
During the COVID crisis, Durban House were a step ahead of the game and communication with relatives has been excellent.

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Review from J M (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Durban House is a pleasant facility with beautiful gardens. The staff are caring and compassionate.
I have seen little staff turnover in the four and a half years my mother has lived there.
Activities and celebrations take place frequently and are varied and inclusive.
The nursing care is very efficient.

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Review from W B (Husband of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very content with the care given to my wife.

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Review from J S (Brother of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been very well cared for in difficult health circumstances being half paralysed due to a stroke. Her support has been first class by kind caring staff. Friendships over the years have been made. So grateful that she is safe and as comfortable as possible.

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Review from F H (Husband of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management are excellent. The staff are very welcoming and helpful.
The home is well run and the garden especially pleasant for the residents to sit out and look at the flowers.

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Review from S B (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home staff to be very helpful. I am very happy with the way my dad is being looked after. The interaction between the staff and him is excellent.

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Review from P N (Partner of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found staff members helpful and friendly and unfailingly cheerful.

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Review from S M (Son of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is outstanding. Thank you to all the staff at Durban House.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Durban House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Durban House Nursing Home is calculated as follows: ( (125 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Durban House Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Chelsea Cavill

Job Title: Home Manager

Joined: 2024

Chelsea has been working in social care for over 18 years, gaining experience across a range of roles including domiciliary care in the community, live-in care, residential, and nursing homes. Starting her career as a care assistant, she has worked her way up to become the manager of Durban House. Chelsea has also worked as a trainer in social care, with a strong belief in developing staff to reach their full potential. She is proud to lead the incredible team at Durban House, who strive each day to provide the highest quality care to residents, always putting their well-being at the heart of everything they do. One of the reasons Chelsea chose to work for Kindred Care is the exceptional community of support it offers, which she believes is second to none.